A tailored course, built for your situation
Influence in Business Continuity Planning with ISO 22301
Become the go-to practitioner for continuity decisions others escalate to
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Being overlooked when continuity strategies are shaped despite front-line visibility
The situation this course is for
Many technically capable practitioners see their insights deferred because they lack the structured articulation and recognised framework fluency that commands attention in high-stakes continuity conversations.
Who this is for
Mid-level technical practitioner in a customer-facing operations role who is increasingly involved in resilience and continuity planning but lacks formal influence in framework adoption or architecture calls
Who this is not for
Executives seeking board-level reporting playbooks or practitioners outside of operational continuity domains
What you walk away with
- Recognised authority when ISO 22301 design choices are debated
- Inputs directly incorporated into vendor review scorecards
- Invited to join planning sessions before continuity gaps emerge
- Specific, cited examples on hand when stakeholders challenge continuity scope
- Clear linkage between onboarding workflows and continuity requirements
The 12 modules (with all 144 chapters)
Module 1. Foundations of ISO 22301 in Customer-Facing Operations
Introduces the core structure of ISO 22301 and how it applies specifically to onboarding, service delivery, and client continuity expectations.
12 chapters in this module
- Scope definition under ISO 22301
- Linking customer onboarding to continuity planning
- Roles in a business continuity management system
- Key terminology in context
- Mapping service delivery to continuity needs
- Customer expectations and availability SLAs
- Initial risk appetite alignment
- Documentation hierarchy
- Management commitment criteria
- Internal audit triggers
- Continuity policy ownership
- Baseline assessment approach
Module 2. Identifying Critical Functions in Onboarding Workflows
Teaches how to pinpoint which customer onboarding processes are vital and must be preserved during disruption.
12 chapters in this module
- Defining mission critical processes
- Dependency mapping for onboarding stages
- Service level impact analysis
- Downtime tolerance thresholds
- Customer communication triggers
- Escalation trees for continuity events
- Internal stakeholder alignment
- Process ownership identification
- Risk ranking for recovery steps
- Failure mode anticipation
- Thresholds for declaring disruption
- Recovery sequence design
Module 3. Business Impact Analysis for Technical Teams
Provides a repeatable method for conducting BIAs that technical and operations teams accept as authoritative.
12 chapters in this module
- Data collection from operations teams
- Quantitative vs qualitative BIA inputs
- Recovery time objectives definition
- Recovery point objectives alignment
- Financial impact proxies
- Client trust thresholds
- Legal and compliance exposure points
- Vendor continuity dependencies
- Internal system interdependencies
- Documentation standards
- BIA validation techniques
- Stakeholder feedback loops
Module 4. Risk Assessment in Continuity Planning
Covers how to conduct ISO 22301-aligned risk assessments that directly feed into continuity controls.
12 chapters in this module
- Threat identification for customer onboarding
- Vulnerability analysis in provisioning systems
- Likelihood rating scales
- Impact severity bands
- Risk register structure
- Risk treatment options
- Acceptance criteria for residual risk
- Control effectiveness metrics
- Third-party risk inclusion
- Risk ownership assignment
- Review frequency standards
- Reporting format for technical leads
Module 5. Building the Business Continuity Strategy
Guides the development of a strategy that aligns technical, operational, and customer experience goals.
12 chapters in this module
- Strategy alignment with business objectives
- Recovery prioritisation logic
- Resource availability planning
- Alternate environment requirements
- Workforce continuity considerations
- Client communication continuity
- Technology failover options
- Cloud service dependencies
- Manual workarounds design
- Escalation path integration
- Decision-making authority mapping
- Strategy validation process
Module 6. Developing the Business Continuity Response
Shows how to create actionable, role-specific response plans under ISO 22301 structure.
12 chapters in this module
- Incident response team structure
- Activation criteria for continuity plan
- Notification procedures
- Command center setup
- External communications protocol
- Client service continuity measures
- Vendor coordination steps
- Internal workflow adjustments
- Priority task sequencing
- Escalation decision tree
- Documentation during event
- Post-event debrief process
Module 7. Exercising and Testing Continuity Plans
Covers how to design and lead tests that build credibility and surface real gaps.
12 chapters in this module
- Test objective setting
- Tabletop exercise design
- Simulation scope definition
- Participant roles and responsibilities
- Test scenario development
- Success criteria definition
- Gap identification methodology
- Stakeholder feedback collection
- After-action review structure
- Improvement plan integration
- Reporting outcomes to leadership
- Annual test cycle planning
Module 8. Maintaining and Improving the System
Teaches how to ensure continuous improvement of the business continuity management system.
12 chapters in this module
- Management review meeting inputs
- Performance metric tracking
- Internal audit coordination
- Corrective action workflows
- Change management integration
- Version control for plans
- Document retention standards
- Lessons learned incorporation
- Regulatory update tracking
- Benchmarking against peer practices
- Stakeholder satisfaction review
- Annual cycle reset process
Module 9. ISO 22301 Documentation Requirements
Details every required document and how to author them for acceptance across technical and compliance teams.
12 chapters in this module
- Scope statement requirements
- Policy document structure
- Risk assessment record format
- Business impact analysis template
- Continuity strategy documentation
- Response plan structure
- Exercising and testing records
- Management review inputs
- Internal audit reports
- Corrective action logs
- Training records maintenance
- Document control procedures
Module 10. Internal Audit and Compliance Readiness
Prepares practitioners to lead internal audits and prepare for external certification reviews.
12 chapters in this module
- Audit planning fundamentals
- Checklist development
- Evidence collection techniques
- Interview preparation
- Observation documentation
- Nonconformity classification
- Root cause analysis for gaps
- Corrective action assignment
- Audit report structure
- Readiness assessment process
- Gap closure tracking
- Certification prep timeline
Module 11. Stakeholder Communication and Influence
Builds skills to communicate continuity requirements effectively to technical, client-facing, and leadership teams.
12 chapters in this module
- Tailoring messages by audience
- Executive summary writing
- Technical team briefing
- Client communication planning
- Leadership escalation protocol
- Vendor coordination messaging
- Training session delivery
- Influence without authority
- Building credibility over time
- Consensus building techniques
- Handling resistance to change
- Success story documentation
Module 12. Integration with Other Management Systems
Shows how to align ISO 22301 with ISO 27001, SOC 2, and other frameworks already in use.
12 chapters in this module
- Common control mapping
- Integrated policy development
- Shared documentation platforms
- Audit efficiency gains
- Cross-functional team alignment
- Resource pooling opportunities
- Overlap reduction strategies
- Unified training approaches
- Management review consolidation
- Risk register integration
- Continual improvement alignment
- Certification scheduling coordination
How this maps to your situation
- Onboarding teams facing unplanned disruptions
- Operations teams needing continuity input
- Vendors being evaluated for resilience
- Internal audits preparing for ISO 22301 review
Before vs. after
Before
Continuity inputs go unheeded despite front-line operational insight
After
Your recommendations shape continuity planning and are cited in technical decisions
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per module, designed for completion over 12 weeks with practical integration into current work
If nothing changes
Continuity planning will remain reactive, driven by external audits rather than internal expertise, limiting influence and career growth
How this compares to the alternatives
Unlike generic ISO 22301 overviews, this course is tailored to customer-facing technical practitioners and focuses on influence in real-world continuity decisions, with templates and examples grounded in onboarding and service delivery workflows.
Frequently asked
Who is this course for?
Customer-facing operations and technical practitioners involved in service continuity, onboarding, or resilience planning who want greater influence in framework decisions.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Does this course cover ISO 22301 certification?
Yes, it covers all requirements and documentation needed to support internal and external certification efforts.
$199 one-time. Approximately 3 hours per module, designed for completion over 12 weeks with practical integration into current work.
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours