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The Art of Service Standard Requirements Self Assessments



Internal Customer Service: Standard Requirements

$249.00 $99.00
(You save $150.00)

Internal Customer Service: Standard Requirements

$99.00 $249.00

(You save $150.00)
Downloadable Resources, Instant Access

Product Description

Internal Customer Service Standard Requirements

7 Sample Requirements:

  1. Does Internal Customer Service analysis isolate the fundamental causes of problems?

  2. What do you think people are looking for in a quality Internal Customer Service experience?

  3. How do mission and objectives affect the Internal Customer Service processes of our organization?

  4. What are the revised rough estimates of the financial savings/opportunity for Internal Customer Service improvements?

  5. Are accountability and ownership for Internal Customer Service clearly defined?

  6. How did the Internal Customer Service manager receive input to the development of a Internal Customer Service improvement plan and the estimated completion dates/times of each activity?

  7. Can Management personnel recognize the monetary benefit of Internal Customer Service?

Why Own The Internal Customer Service Self-Assessment?

The Internal Customer Service Self-Assessment will make you a Internal Customer Service domain expert by:

  • Reducing the effort in the Internal Customer Service work to be done to get problems solved

  • Ensuring that plans of action include every Internal Customer Service task and that every Internal Customer Service outcome is in place

  • Saving time investigating strategic and tactical options and ensuring Internal Customer Service opportunity costs are low

  • Delivering tailored Internal Customer Service advise instantly with structured going-forward plans

All the tools you need to an in-depth Internal Customer Service Self-Assessment. Featuring 1114 new and updated case-based criteria, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Internal Customer Service improvements can be made.


What Is In The Internal Customer Service Self-Assessment?

The Internal Customer Service Complete Self-Assessment Excel Dashboard

  • Ensures you don't miss anything: 1114 criteria in 7 RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain) steps with easy and quick navigating and answering for 1 or up to 10 participants

  • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix

  • Gives you a professional Dashboard to guide and perform a thorough Internal Customer Service Self-Assessment

  • Is secure: Ensures offline data protection of your Self-Assessment results

  • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next

The Internal Customer Service Complete Self Assessment eBook version of the book in print

  • Provides a convenient way to distribute and share among the participants to prepare and discuss the Self-Assessment

In using the Self-Assessment you will be better able to:

  • Diagnose Internal Customer Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

  • Implement evidence-based best practice strategies aligned with overall goals

  • Integrate recent advances in Internal Customer Service and process design strategies into practice according to best practice guidelines


Assess And Define Internal Customer Service With This Internal Customer Service Self Assessment. Sample Questions From The Complete, 1114 Criteria, Self-Assessment:

  • Recognize Criterion: Have you identified your Internal Customer Service key performance indicators?
  • Define Criterion: Does Internal Customer Service include applications and information with regulatory compliance significance (or other contractual conditions that must be formally complied with) in a new or unique manner for which no approved security requirements, templates or design models exist?
  • Measure Criterion: Can we do Internal Customer Service without complex (expensive) analysis?
  • Analyze Criterion: Think about the functions involved in your Internal Customer Service project. what processes flow from these functions?
  • Improve Criterion: What tools do you use once you have decided on a Internal Customer Service strategy and more importantly how do you choose?
  • Control Criterion: Do you monitor the effectiveness of your Internal Customer Service activities?
  • Sustain Criterion: Why is it important to have senior management support for a Internal Customer Service project?


Cost/Benefit Analysis; Internal Customer Service Self-Assessment Justification And Approval Tools:

Purchasing a The Art of Service Self Assessment will spur new ideas, fast track project strategy and advance your professional skills. We’ve developed a set of criteria that will aid in gaining approval and give you the ability to validate and review your Self-Assessment investment:

  • Excluding hired consultants and advisors from top management consulting firms, internal Internal Customer Service Self-Assessment work is typically undertaken by senior level positions with titles such as Enterprise Architect, Business Process Architects, Business Process Re-engineering Specialists and Business Architects.

    Statistics according to Glassdoor and Indeed tell these positions receive an average basic pay of $125,000. Daily rates of basic pay are computed by dividing an employee's annual pay by 260 days. The daily salary is then derived by dividing the annual salary of $125,000 by 260 days = a daily rate of $480.

  • Top management consulting firms start at $2,000 a day, with rates typically charged up to 40 hours per week.

For a fraction of this the Self-Assessment will make you a Internal Customer Service domain authority.


Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

For more than twenty years, The Art of Service's Self-Assessments empower people who can do just that - whether their title is marketer, entrepreneur, manager, salesperson, consultant, business process manager, executive assistant, IT Manager, CxO etc... - they are the people who rule the future. They are people who watch the process as it happens, and ask the right questions to make the process work better.


Get The Internal Customer Service Self Assessment That Will Make You A Internal Customer Service Domain Expert Now.




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