ISO 17020 A Complete Guide
You’re facing growing pressure to ensure your inspection body meets global standards, avoids audit failures, and earns the trust of clients, regulators, and accreditation bodies. Every day without clarity on ISO 17020 A Type accreditation is a day closer to non-conformities, rejected reports, or worse – loss of credibility in competitive markets where third-party validation separates leaders from followers. You don’t just need theory. You need a battle-tested, step-by-step system that transforms confusion into mastery, and uncertainty into authority. A system that positions your organisation as technically competent, impartial, and fully compliant. The ISO 17020 A Complete Guide is that system. This course gives you the exact roadmap to achieve Type A conformance with precision, build audit-ready documentation, and lead inspection teams with confidence – all within 30 days, culminating in a board-ready compliance package and formal Certificate of Completion issued by The Art of Service. One senior quality manager at a structural inspection firm in Singapore used this exact methodology to pass their first UKAS assessment with zero major non-conformities. “We went from scattered procedures to a documented, defensible management system in under four weeks,” she reported. “Our client win rate increased by 40% after achieving accreditation.” This isn’t about surviving an audit. It’s about future-proofing your organisation, unlocking international contracts, and commanding premium fees as a certified, compliant inspection body. Here’s how this course is structured to help you get there.Course Format & Delivery Details Self-Paced, On-Demand Access – Learn When It Fits Your Schedule
This course is fully self-paced with immediate online access upon enrollment. There are no fixed dates, deadlines, or live sessions. You decide when and where you learn – whether during early mornings, between site visits, or after project hours. Most learners complete the core material in 15 to 25 hours and begin applying actionable frameworks within the first week. Full implementation of your ISO 17020 A aligned management system can be achieved in as little as 30 days. Lifetime Access & Continuous Updates – No Expiry, No Extra Cost
Once enrolled, you receive lifetime access to all course materials. This includes every future update to the curriculum, ensuring you stay aligned with the latest interpretations of ISO 17020, accreditation body expectations, and best practice revisions – all at no additional cost. Available 24/7 Across Devices – Mobile-Friendly & Globally Accessible
The entire course platform is mobile-optimised and accessible from any device, anywhere in the world. Whether you’re preparing for an audit on-site or refining your inspection procedures during travel, your learning environment comes with you. Dedicated Guidance & Expert Support – Not Just Documents, But Direction
You are not left to navigate alone. Throughout the course, you receive access to structured instructor support via written feedback channels and curated Q&A resources. Every module includes decision logic trees, real-world examples, and alignment checklists to guide your implementation with precision. Receive a Globally Recognised Certificate of Completion
Upon finishing the course, you earn a formal Certificate of Completion issued by The Art of Service – a globally trusted name in professional certification and standards implementation. This certificate validates your mastery of ISO 17020 A requirements, enhances your professional credibility, and demonstrates competence to clients, auditors, and regulators alike. Simple, Upfront Pricing – No Hidden Fees, No Surprises
The course fee is transparent and inclusive. There are no hidden charges, recurring subscriptions, or upsells. What you see is exactly what you get: lifetime access, all materials, full support, and certification upon completion. Multiple Secure Payment Options Accepted
We accept all major payment methods including Visa, Mastercard, and PayPal. Transactions are processed securely through encrypted gateways, ensuring your financial information remains protected at all times. 100% Money-Back Guarantee – Zero Risk Enrollment
If you complete the first three modules and find the content does not meet your expectations, you are eligible for a full refund – no questions asked. This is our promise to eliminate risk and ensure total confidence in your investment. Immediate Confirmation & Seamless Access
After enrollment, you will receive a confirmation email. Once your course access is activated, your login details and entry instructions will be delivered separately, granting you full entry to the learning environment. “Will This Work For Me?” – Real Confidence, Real Results
Yes – even if you’re starting from zero documentation. Even if your team resists change. Even if you’ve failed audits before. This course has been successfully implemented by civil engineers managing infrastructure inspections, head of quality in automotive testing facilities, and compliance leads in energy sector contractors – all with different scopes, sizes, and regulatory pressures. The structured methodology works regardless of your industry because it follows the exact logic used by accreditation bodies like ANAB, JAS-ANZ, and UKAS when assessing Type A conformance. It translates complex clauses into actionable steps, decision rules, and implementation templates. If you are responsible for compliance, quality assurance, or technical leadership in an inspection body, this course is engineered for your success.
Module 1: Foundations of ISO 17020 and Type A Accreditation - Understanding the purpose and global relevance of ISO 17020
- Differentiating between Type A, B, and C inspection bodies
- Identifying key drivers for pursuing ISO 17020 A accreditation
- Recognising the business value of third-party conformity assessment
- Overview of international accreditation frameworks and mutual recognition
- Mapping ISO 17020 to other ISO management standards (ISO 9001, ISO/IEC 17025)
- Common misconceptions about ISO 17020 compliance
- The role of impartiality and independence in Type A operations
- Understanding accreditation vs certification vs registration
- Identifying national and regional bodies recognising ISO 17020
- Defining inspection scope and fields of activity
- Assessing organisational readiness for accreditation
- Key stakeholders involved in the certification process
- Establishing the business case for compliance
- Creating initial gap assessment templates
Module 2: Structural Requirements for Type A Inspection Bodies - Legal status and contractual obligations under ISO 17020
- Demonstrating organisational independence and autonomy
- Managing conflicts of interest and avoiding undue influence
- Defining governance structure and accountability mechanisms
- Establishing formal relationships with parent organisations or affiliates
- Documenting organisational charts and reporting lines
- Ensuring financial independence and sustainable funding models
- Implementing policies to prevent commercial, financial, or other pressures
- Managing joint ventures and subcontracted activities
- Handling complaints about organisational bias or partiality
- Creating impartiality declarations signed by leadership
- Conducting periodic impartiality reviews
- Integrating structural compliance into daily operations
- Drafting governing documents that support accreditation
- Preparing evidence for accreditation body scrutiny
Module 3: Resource Management – People, Competence & Training - Identifying roles requiring formal technical competence
- Developing job descriptions aligned with ISO 17020 requirements
- Establishing qualification criteria for inspectors and technical staff
- Defining education, experience, and certification prerequisites
- Creating a competency assessment framework
- Implementing initial and ongoing performance evaluations
- Designing internal training programs for standard-specific knowledge
- Maintaining training records and competency matrices
- Onboarding new personnel with compliance integration
- Ensuring continuous professional development (CPD) tracking
- Managing inspector authorisation and scope limitations
- Handling delegation of responsibility and authority
- Conducting role-specific assessments for high-risk inspections
- Incorporating technical supervisor oversight procedures
- Using checklists to verify personnel qualifications during audits
Module 4: Technical Operations – Methodology and Decision Rules - Selecting appropriate inspection methods and procedures
- Validating inspection techniques for accuracy and reliability
- Developing documented inspection work instructions
- Integrating national and international codes and standards
- Establishing clear decision rules for pass, fail, and conditional outcomes
- Documenting uncertainty of measurement where applicable
- Ensuring traceability of test results and data integrity
- Using standardised forms and digital data capture tools
- Managing deviations from approved procedures
- Handling non-standard inspection requests
- Updating inspection procedures following regulatory changes
- Implementing revision control and versioning systems
- Creating audit trails for all technical decisions
- Ensuring consistency across multiple inspectors or sites
- Linking technical methodology to risk-based thinking
Module 5: Process Control and Management System Documentation - Designing a process-based approach to compliance
- Maintaining a documented management system manual
- Establishing controlled document registers
- Implementing document approval and distribution protocols
- Managing external documents and regulatory references
- Version control, retention periods, and obsolescence handling
- Creating a master list of mandatory procedures
- Developing process flowcharts for inspection lifecycle
- Mapping processes to ISO 17020 clause requirements
- Ensuring process ownership and accountability
- Integrating process performance indicators
- Conducting internal process reviews
- Automating document control where feasible
- Preparing evidence packs for external assessment
- Aligning process controls with risk management
Module 6: Impartiality, Independence and Conflict of Interest Management - Formalising an impartiality policy statement
- Identifying sources of potential bias or influence
- Conducting conflict of interest assessments for all staff
- Implementing staff declaration forms and annual reviews
- Managing relationships with clients and contractors
- Preventing undue pressure from management or customers
- Securing top management commitment to impartiality
- Establishing whistle-blowing and reporting mechanisms
- Handling allegations of compromised independence
- Reviewing impartiality during management review meetings
- Training staff on ethical conduct and neutrality
- Documenting impartiality audits and findings
- Incorporating feedback into corrective actions
- Communicating impartiality commitment externally
- Publishing impartiality statements in reports and marketing
Module 7: Internal Auditing and Self-Assessment for Compliance - Planning a compliant internal audit program
- Developing audit schedules aligned with risk and impact
- Training internal auditors to ISO 19011 principles
- Creating audit checklists mapped to ISO 17020 clauses
- Conducting process and system-based audits
- Reporting audit findings with objectivity and clarity
- Classifying non-conformities as major or minor
- Assigning root cause analysis responsibilities
- Verifying effectiveness of corrective actions
- Maintaining audit records and evidence
- Using audit data for continual improvement
- Simulating witness audits with mock assessments
- Preparing for surprise or surveillance audits
- Integrating audit results into management reviews
- Evaluating auditor competence and performance
Module 8: Management Review and Leadership Accountability - Establishing a formal management review process
- Defining inputs required for review meetings
- Analysing performance against objectives
- Reviewing audit results, complaints, and non-conformities
- Evaluating adequacy of resources and competence
- Assessing changes in external and internal issues
- Tracking implementation of previous action items
- Documenting decisions and action plans
- Assigning ownership for follow-up activities
- Ensuring top management engagement and visibility
- Recording minutes and maintaining traceability
- Using dashboards and KPIs for review efficiency
- Aligning management reviews with strategic goals
- Preparing for auditor scrutiny of review outcomes
- Conducting reviews at planned intervals (minimum annually)
Module 9: Complaints, Non-Conformities and Corrective Actions - Establishing a documented complaints handling procedure
- Receiving and logging complaints from any source
- Investigating complaints with impartiality and timeliness
- Determining validity and impact of complaints
- Responding to complainants in writing
- Maintaining confidentiality throughout the process
- Reporting complaint trends during management reviews
- Creating a non-conformity reporting system
- Using standard forms for recording incidents
- Conducting root cause analysis using 5 Whys or fishbone diagrams
- Developing effective corrective and preventive actions
- Verifying implementation and effectiveness
- Integrating CAPA into continual improvement
- Maintaining registers of all actions and outcomes
- Using data analytics to identify systemic problems
Module 10: Record Management and Information Security - Identifying mandatory records under ISO 17020
- Defining retention periods for technical and administrative records
- Securing records against loss, damage, or unauthorised access
- Implementing electronic record management systems
- Ensuring backup and disaster recovery protocols
- Maintaining legibility and authenticity of records
- Controlling access based on role and need
- Handling record disposal and secure destruction
- Managing metadata and timestamps for digital files
- Protecting personal data in compliance with privacy laws
- Creating master record indexes and searchability
- Linking records to inspection reports and projects
- Supporting legal defensibility with audit-ready records
- Ensuring traceability from input to output
- Preparing for record sampling during accreditation audits
Module 11: Subcontracting, Outsourcing and External Providers - Identifying when subcontracting is permitted
- Evaluating and selecting approved external providers
- Establishing qualification criteria for subcontractors
- Drafting contracts that ensure compliance with ISO 17020
- Maintaining a register of approved subcontractors
- Assessing subcontractor competence and systems
- Defining scope and limitations of outsourced work
- Ensuring impartiality of external parties
- Reviewing subcontractor reports before issuance
- Documenting authorisation and control procedures
- Conducting periodic performance evaluations
- Managing changes in subcontractor availability
- Transferring responsibility without losing accountability
- Reporting subcontracting arrangements to accreditation bodies
- Ensuring client awareness of external involvement
Module 12: Reporting and Communication of Inspection Results - Designing standardised inspection report formats
- Ensuring clarity, accuracy, and objectivity in reporting
- Including all mandatory elements per ISO 17020
- Linking conclusions to inspection evidence and criteria
- Using unambiguous language and defined terminology
- Maintaining confidentiality of sensitive information
- Controlling distribution and access to reports
- Handling revisions and re-issuance of reports
- Obtaining necessary approvals prior to release
- Storing issued reports in controlled systems
- Providing clients with understandable summaries
- Using digital signatures where accepted
- Ensuring traceability from inspection to final report
- Addressing client queries related to report content
- Aligning report structure with industry-specific needs
Module 13: Risk-Based Thinking and Continual Improvement - Integrating risk-based thinking into management processes
- Identifying risks to impartiality, competence, and validity
- Assessing likelihood and impact of identified risks
- Developing mitigation plans for high-priority risks
- Creating opportunities through proactive improvement
- Setting measurable objectives for performance enhancement
- Using data to drive improvement decisions
- Engaging staff in improvement initiatives
- Analysing customer feedback and satisfaction
- Monitoring industry trends and regulatory changes
- Updating policies and procedures based on insights
- Validating improvements through pilots and trials
- Documenting changes and justifications
- Reporting progress during management reviews
- Building a culture of excellence and accountability
Module 14: Preparing for Accreditation Assessment - Understanding the accreditation body application process
- Submitting documentation for preliminary review
- Responding to document review observations
- Scheduling the on-site assessment
- Preparing the assessment itinerary and location
- Selecting team members to participate in the audit
- Conducting readiness gap analysis
- Organising evidence files and digital folders
- Running internal mock assessments
- Training staff on auditor interaction protocols
- Preparing opening and closing meeting presentations
- Anticipating common non-conformity areas
- Ensuring availability of personnel and records
- Coordinating access to facilities and systems
- Developing contingency plans for disruptions
Module 15: During and After the Accreditation Audit - Opening meeting expectations and participation
- Handling document requests and record sampling
- Responding to technical and procedural questions
- Addressing observations during the audit
- Participating in team briefing sessions
- Receiving draft findings and classification
- Distinguishing between recommendations and non-conformities
- Preparing formal responses to non-conformities
- Submitting corrective action plans with evidence
- Maintaining communication with the assessment team
- Attending the closing meeting and understanding outcomes
- Receiving the final assessment report
- Applying for appeal if necessary
- Implementing required actions within deadlines
- Obtaining official accreditation confirmation
Module 16: Maintaining Accreditation and Surveillance Audits - Understanding surveillance audit frequency and scope
- Preparing for unannounced or announced visits
- Updating management system documentation
- Tracking implementation of past corrective actions
- Reporting significant changes to the accreditation body
- Managing changes in scope or technical capabilities
- Updating personnel records and authorisations
- Maintaining equipment and software compliance
- Ensuring ongoing impartiality and independence
- Renewing accreditation at the end of cycles
- Expanding scope to new fields of activity
- Documenting improvement since last assessment
- Responding promptly to information requests
- Engaging in continual compliance validation
- Building long-term credibility through sustained excellence
Module 17: Industry-Specific Applications of ISO 17020 A - Applying ISO 17020 in construction and civil engineering
- Using the standard in mechanical and electrical inspections
- Implementing compliance in pressure systems and pipelines
- Adapting frameworks for transportation and rail safety
- Structuring inspection bodies for aerospace components
- Integrating ISO 17020 with maritime classification
- Applying standards in energy infrastructure (oil, gas, renewables)
- Using the model in environmental compliance checking
- Aligning with fire safety and building code enforcement
- Supporting product certification and market surveillance
- Implementing systems for medical device inspections
- Adapting for food safety and hygiene auditing
- Integrating with mining and mineral processing checks
- Supporting nuclear safety inspection frameworks
- Customising for telecommunications and utilities
Module 18: Certification, Recognition & Professional Advancement - Understanding the value of the Certificate of Completion
- How The Art of Service certification enhances your credibility
- Including certification in professional profiles and resumes
- Displaying digital badges and credentials online
- Using certification to support CPD requirements
- Enhancing job applications and promotion cases
- Supporting consultant proposals and tenders
- Demonstrating commitment to global best practices
- Benchmarking against industry peers
- Building trust with clients and stakeholders
- Preparing for advanced qualifications and specialisations
- Accessing exclusive post-course resources
- Receiving updates on ISO developments
- Joining practitioner networks and forums
- Unlocking pathways to lead auditor training
- Understanding the purpose and global relevance of ISO 17020
- Differentiating between Type A, B, and C inspection bodies
- Identifying key drivers for pursuing ISO 17020 A accreditation
- Recognising the business value of third-party conformity assessment
- Overview of international accreditation frameworks and mutual recognition
- Mapping ISO 17020 to other ISO management standards (ISO 9001, ISO/IEC 17025)
- Common misconceptions about ISO 17020 compliance
- The role of impartiality and independence in Type A operations
- Understanding accreditation vs certification vs registration
- Identifying national and regional bodies recognising ISO 17020
- Defining inspection scope and fields of activity
- Assessing organisational readiness for accreditation
- Key stakeholders involved in the certification process
- Establishing the business case for compliance
- Creating initial gap assessment templates
Module 2: Structural Requirements for Type A Inspection Bodies - Legal status and contractual obligations under ISO 17020
- Demonstrating organisational independence and autonomy
- Managing conflicts of interest and avoiding undue influence
- Defining governance structure and accountability mechanisms
- Establishing formal relationships with parent organisations or affiliates
- Documenting organisational charts and reporting lines
- Ensuring financial independence and sustainable funding models
- Implementing policies to prevent commercial, financial, or other pressures
- Managing joint ventures and subcontracted activities
- Handling complaints about organisational bias or partiality
- Creating impartiality declarations signed by leadership
- Conducting periodic impartiality reviews
- Integrating structural compliance into daily operations
- Drafting governing documents that support accreditation
- Preparing evidence for accreditation body scrutiny
Module 3: Resource Management – People, Competence & Training - Identifying roles requiring formal technical competence
- Developing job descriptions aligned with ISO 17020 requirements
- Establishing qualification criteria for inspectors and technical staff
- Defining education, experience, and certification prerequisites
- Creating a competency assessment framework
- Implementing initial and ongoing performance evaluations
- Designing internal training programs for standard-specific knowledge
- Maintaining training records and competency matrices
- Onboarding new personnel with compliance integration
- Ensuring continuous professional development (CPD) tracking
- Managing inspector authorisation and scope limitations
- Handling delegation of responsibility and authority
- Conducting role-specific assessments for high-risk inspections
- Incorporating technical supervisor oversight procedures
- Using checklists to verify personnel qualifications during audits
Module 4: Technical Operations – Methodology and Decision Rules - Selecting appropriate inspection methods and procedures
- Validating inspection techniques for accuracy and reliability
- Developing documented inspection work instructions
- Integrating national and international codes and standards
- Establishing clear decision rules for pass, fail, and conditional outcomes
- Documenting uncertainty of measurement where applicable
- Ensuring traceability of test results and data integrity
- Using standardised forms and digital data capture tools
- Managing deviations from approved procedures
- Handling non-standard inspection requests
- Updating inspection procedures following regulatory changes
- Implementing revision control and versioning systems
- Creating audit trails for all technical decisions
- Ensuring consistency across multiple inspectors or sites
- Linking technical methodology to risk-based thinking
Module 5: Process Control and Management System Documentation - Designing a process-based approach to compliance
- Maintaining a documented management system manual
- Establishing controlled document registers
- Implementing document approval and distribution protocols
- Managing external documents and regulatory references
- Version control, retention periods, and obsolescence handling
- Creating a master list of mandatory procedures
- Developing process flowcharts for inspection lifecycle
- Mapping processes to ISO 17020 clause requirements
- Ensuring process ownership and accountability
- Integrating process performance indicators
- Conducting internal process reviews
- Automating document control where feasible
- Preparing evidence packs for external assessment
- Aligning process controls with risk management
Module 6: Impartiality, Independence and Conflict of Interest Management - Formalising an impartiality policy statement
- Identifying sources of potential bias or influence
- Conducting conflict of interest assessments for all staff
- Implementing staff declaration forms and annual reviews
- Managing relationships with clients and contractors
- Preventing undue pressure from management or customers
- Securing top management commitment to impartiality
- Establishing whistle-blowing and reporting mechanisms
- Handling allegations of compromised independence
- Reviewing impartiality during management review meetings
- Training staff on ethical conduct and neutrality
- Documenting impartiality audits and findings
- Incorporating feedback into corrective actions
- Communicating impartiality commitment externally
- Publishing impartiality statements in reports and marketing
Module 7: Internal Auditing and Self-Assessment for Compliance - Planning a compliant internal audit program
- Developing audit schedules aligned with risk and impact
- Training internal auditors to ISO 19011 principles
- Creating audit checklists mapped to ISO 17020 clauses
- Conducting process and system-based audits
- Reporting audit findings with objectivity and clarity
- Classifying non-conformities as major or minor
- Assigning root cause analysis responsibilities
- Verifying effectiveness of corrective actions
- Maintaining audit records and evidence
- Using audit data for continual improvement
- Simulating witness audits with mock assessments
- Preparing for surprise or surveillance audits
- Integrating audit results into management reviews
- Evaluating auditor competence and performance
Module 8: Management Review and Leadership Accountability - Establishing a formal management review process
- Defining inputs required for review meetings
- Analysing performance against objectives
- Reviewing audit results, complaints, and non-conformities
- Evaluating adequacy of resources and competence
- Assessing changes in external and internal issues
- Tracking implementation of previous action items
- Documenting decisions and action plans
- Assigning ownership for follow-up activities
- Ensuring top management engagement and visibility
- Recording minutes and maintaining traceability
- Using dashboards and KPIs for review efficiency
- Aligning management reviews with strategic goals
- Preparing for auditor scrutiny of review outcomes
- Conducting reviews at planned intervals (minimum annually)
Module 9: Complaints, Non-Conformities and Corrective Actions - Establishing a documented complaints handling procedure
- Receiving and logging complaints from any source
- Investigating complaints with impartiality and timeliness
- Determining validity and impact of complaints
- Responding to complainants in writing
- Maintaining confidentiality throughout the process
- Reporting complaint trends during management reviews
- Creating a non-conformity reporting system
- Using standard forms for recording incidents
- Conducting root cause analysis using 5 Whys or fishbone diagrams
- Developing effective corrective and preventive actions
- Verifying implementation and effectiveness
- Integrating CAPA into continual improvement
- Maintaining registers of all actions and outcomes
- Using data analytics to identify systemic problems
Module 10: Record Management and Information Security - Identifying mandatory records under ISO 17020
- Defining retention periods for technical and administrative records
- Securing records against loss, damage, or unauthorised access
- Implementing electronic record management systems
- Ensuring backup and disaster recovery protocols
- Maintaining legibility and authenticity of records
- Controlling access based on role and need
- Handling record disposal and secure destruction
- Managing metadata and timestamps for digital files
- Protecting personal data in compliance with privacy laws
- Creating master record indexes and searchability
- Linking records to inspection reports and projects
- Supporting legal defensibility with audit-ready records
- Ensuring traceability from input to output
- Preparing for record sampling during accreditation audits
Module 11: Subcontracting, Outsourcing and External Providers - Identifying when subcontracting is permitted
- Evaluating and selecting approved external providers
- Establishing qualification criteria for subcontractors
- Drafting contracts that ensure compliance with ISO 17020
- Maintaining a register of approved subcontractors
- Assessing subcontractor competence and systems
- Defining scope and limitations of outsourced work
- Ensuring impartiality of external parties
- Reviewing subcontractor reports before issuance
- Documenting authorisation and control procedures
- Conducting periodic performance evaluations
- Managing changes in subcontractor availability
- Transferring responsibility without losing accountability
- Reporting subcontracting arrangements to accreditation bodies
- Ensuring client awareness of external involvement
Module 12: Reporting and Communication of Inspection Results - Designing standardised inspection report formats
- Ensuring clarity, accuracy, and objectivity in reporting
- Including all mandatory elements per ISO 17020
- Linking conclusions to inspection evidence and criteria
- Using unambiguous language and defined terminology
- Maintaining confidentiality of sensitive information
- Controlling distribution and access to reports
- Handling revisions and re-issuance of reports
- Obtaining necessary approvals prior to release
- Storing issued reports in controlled systems
- Providing clients with understandable summaries
- Using digital signatures where accepted
- Ensuring traceability from inspection to final report
- Addressing client queries related to report content
- Aligning report structure with industry-specific needs
Module 13: Risk-Based Thinking and Continual Improvement - Integrating risk-based thinking into management processes
- Identifying risks to impartiality, competence, and validity
- Assessing likelihood and impact of identified risks
- Developing mitigation plans for high-priority risks
- Creating opportunities through proactive improvement
- Setting measurable objectives for performance enhancement
- Using data to drive improvement decisions
- Engaging staff in improvement initiatives
- Analysing customer feedback and satisfaction
- Monitoring industry trends and regulatory changes
- Updating policies and procedures based on insights
- Validating improvements through pilots and trials
- Documenting changes and justifications
- Reporting progress during management reviews
- Building a culture of excellence and accountability
Module 14: Preparing for Accreditation Assessment - Understanding the accreditation body application process
- Submitting documentation for preliminary review
- Responding to document review observations
- Scheduling the on-site assessment
- Preparing the assessment itinerary and location
- Selecting team members to participate in the audit
- Conducting readiness gap analysis
- Organising evidence files and digital folders
- Running internal mock assessments
- Training staff on auditor interaction protocols
- Preparing opening and closing meeting presentations
- Anticipating common non-conformity areas
- Ensuring availability of personnel and records
- Coordinating access to facilities and systems
- Developing contingency plans for disruptions
Module 15: During and After the Accreditation Audit - Opening meeting expectations and participation
- Handling document requests and record sampling
- Responding to technical and procedural questions
- Addressing observations during the audit
- Participating in team briefing sessions
- Receiving draft findings and classification
- Distinguishing between recommendations and non-conformities
- Preparing formal responses to non-conformities
- Submitting corrective action plans with evidence
- Maintaining communication with the assessment team
- Attending the closing meeting and understanding outcomes
- Receiving the final assessment report
- Applying for appeal if necessary
- Implementing required actions within deadlines
- Obtaining official accreditation confirmation
Module 16: Maintaining Accreditation and Surveillance Audits - Understanding surveillance audit frequency and scope
- Preparing for unannounced or announced visits
- Updating management system documentation
- Tracking implementation of past corrective actions
- Reporting significant changes to the accreditation body
- Managing changes in scope or technical capabilities
- Updating personnel records and authorisations
- Maintaining equipment and software compliance
- Ensuring ongoing impartiality and independence
- Renewing accreditation at the end of cycles
- Expanding scope to new fields of activity
- Documenting improvement since last assessment
- Responding promptly to information requests
- Engaging in continual compliance validation
- Building long-term credibility through sustained excellence
Module 17: Industry-Specific Applications of ISO 17020 A - Applying ISO 17020 in construction and civil engineering
- Using the standard in mechanical and electrical inspections
- Implementing compliance in pressure systems and pipelines
- Adapting frameworks for transportation and rail safety
- Structuring inspection bodies for aerospace components
- Integrating ISO 17020 with maritime classification
- Applying standards in energy infrastructure (oil, gas, renewables)
- Using the model in environmental compliance checking
- Aligning with fire safety and building code enforcement
- Supporting product certification and market surveillance
- Implementing systems for medical device inspections
- Adapting for food safety and hygiene auditing
- Integrating with mining and mineral processing checks
- Supporting nuclear safety inspection frameworks
- Customising for telecommunications and utilities
Module 18: Certification, Recognition & Professional Advancement - Understanding the value of the Certificate of Completion
- How The Art of Service certification enhances your credibility
- Including certification in professional profiles and resumes
- Displaying digital badges and credentials online
- Using certification to support CPD requirements
- Enhancing job applications and promotion cases
- Supporting consultant proposals and tenders
- Demonstrating commitment to global best practices
- Benchmarking against industry peers
- Building trust with clients and stakeholders
- Preparing for advanced qualifications and specialisations
- Accessing exclusive post-course resources
- Receiving updates on ISO developments
- Joining practitioner networks and forums
- Unlocking pathways to lead auditor training
- Identifying roles requiring formal technical competence
- Developing job descriptions aligned with ISO 17020 requirements
- Establishing qualification criteria for inspectors and technical staff
- Defining education, experience, and certification prerequisites
- Creating a competency assessment framework
- Implementing initial and ongoing performance evaluations
- Designing internal training programs for standard-specific knowledge
- Maintaining training records and competency matrices
- Onboarding new personnel with compliance integration
- Ensuring continuous professional development (CPD) tracking
- Managing inspector authorisation and scope limitations
- Handling delegation of responsibility and authority
- Conducting role-specific assessments for high-risk inspections
- Incorporating technical supervisor oversight procedures
- Using checklists to verify personnel qualifications during audits
Module 4: Technical Operations – Methodology and Decision Rules - Selecting appropriate inspection methods and procedures
- Validating inspection techniques for accuracy and reliability
- Developing documented inspection work instructions
- Integrating national and international codes and standards
- Establishing clear decision rules for pass, fail, and conditional outcomes
- Documenting uncertainty of measurement where applicable
- Ensuring traceability of test results and data integrity
- Using standardised forms and digital data capture tools
- Managing deviations from approved procedures
- Handling non-standard inspection requests
- Updating inspection procedures following regulatory changes
- Implementing revision control and versioning systems
- Creating audit trails for all technical decisions
- Ensuring consistency across multiple inspectors or sites
- Linking technical methodology to risk-based thinking
Module 5: Process Control and Management System Documentation - Designing a process-based approach to compliance
- Maintaining a documented management system manual
- Establishing controlled document registers
- Implementing document approval and distribution protocols
- Managing external documents and regulatory references
- Version control, retention periods, and obsolescence handling
- Creating a master list of mandatory procedures
- Developing process flowcharts for inspection lifecycle
- Mapping processes to ISO 17020 clause requirements
- Ensuring process ownership and accountability
- Integrating process performance indicators
- Conducting internal process reviews
- Automating document control where feasible
- Preparing evidence packs for external assessment
- Aligning process controls with risk management
Module 6: Impartiality, Independence and Conflict of Interest Management - Formalising an impartiality policy statement
- Identifying sources of potential bias or influence
- Conducting conflict of interest assessments for all staff
- Implementing staff declaration forms and annual reviews
- Managing relationships with clients and contractors
- Preventing undue pressure from management or customers
- Securing top management commitment to impartiality
- Establishing whistle-blowing and reporting mechanisms
- Handling allegations of compromised independence
- Reviewing impartiality during management review meetings
- Training staff on ethical conduct and neutrality
- Documenting impartiality audits and findings
- Incorporating feedback into corrective actions
- Communicating impartiality commitment externally
- Publishing impartiality statements in reports and marketing
Module 7: Internal Auditing and Self-Assessment for Compliance - Planning a compliant internal audit program
- Developing audit schedules aligned with risk and impact
- Training internal auditors to ISO 19011 principles
- Creating audit checklists mapped to ISO 17020 clauses
- Conducting process and system-based audits
- Reporting audit findings with objectivity and clarity
- Classifying non-conformities as major or minor
- Assigning root cause analysis responsibilities
- Verifying effectiveness of corrective actions
- Maintaining audit records and evidence
- Using audit data for continual improvement
- Simulating witness audits with mock assessments
- Preparing for surprise or surveillance audits
- Integrating audit results into management reviews
- Evaluating auditor competence and performance
Module 8: Management Review and Leadership Accountability - Establishing a formal management review process
- Defining inputs required for review meetings
- Analysing performance against objectives
- Reviewing audit results, complaints, and non-conformities
- Evaluating adequacy of resources and competence
- Assessing changes in external and internal issues
- Tracking implementation of previous action items
- Documenting decisions and action plans
- Assigning ownership for follow-up activities
- Ensuring top management engagement and visibility
- Recording minutes and maintaining traceability
- Using dashboards and KPIs for review efficiency
- Aligning management reviews with strategic goals
- Preparing for auditor scrutiny of review outcomes
- Conducting reviews at planned intervals (minimum annually)
Module 9: Complaints, Non-Conformities and Corrective Actions - Establishing a documented complaints handling procedure
- Receiving and logging complaints from any source
- Investigating complaints with impartiality and timeliness
- Determining validity and impact of complaints
- Responding to complainants in writing
- Maintaining confidentiality throughout the process
- Reporting complaint trends during management reviews
- Creating a non-conformity reporting system
- Using standard forms for recording incidents
- Conducting root cause analysis using 5 Whys or fishbone diagrams
- Developing effective corrective and preventive actions
- Verifying implementation and effectiveness
- Integrating CAPA into continual improvement
- Maintaining registers of all actions and outcomes
- Using data analytics to identify systemic problems
Module 10: Record Management and Information Security - Identifying mandatory records under ISO 17020
- Defining retention periods for technical and administrative records
- Securing records against loss, damage, or unauthorised access
- Implementing electronic record management systems
- Ensuring backup and disaster recovery protocols
- Maintaining legibility and authenticity of records
- Controlling access based on role and need
- Handling record disposal and secure destruction
- Managing metadata and timestamps for digital files
- Protecting personal data in compliance with privacy laws
- Creating master record indexes and searchability
- Linking records to inspection reports and projects
- Supporting legal defensibility with audit-ready records
- Ensuring traceability from input to output
- Preparing for record sampling during accreditation audits
Module 11: Subcontracting, Outsourcing and External Providers - Identifying when subcontracting is permitted
- Evaluating and selecting approved external providers
- Establishing qualification criteria for subcontractors
- Drafting contracts that ensure compliance with ISO 17020
- Maintaining a register of approved subcontractors
- Assessing subcontractor competence and systems
- Defining scope and limitations of outsourced work
- Ensuring impartiality of external parties
- Reviewing subcontractor reports before issuance
- Documenting authorisation and control procedures
- Conducting periodic performance evaluations
- Managing changes in subcontractor availability
- Transferring responsibility without losing accountability
- Reporting subcontracting arrangements to accreditation bodies
- Ensuring client awareness of external involvement
Module 12: Reporting and Communication of Inspection Results - Designing standardised inspection report formats
- Ensuring clarity, accuracy, and objectivity in reporting
- Including all mandatory elements per ISO 17020
- Linking conclusions to inspection evidence and criteria
- Using unambiguous language and defined terminology
- Maintaining confidentiality of sensitive information
- Controlling distribution and access to reports
- Handling revisions and re-issuance of reports
- Obtaining necessary approvals prior to release
- Storing issued reports in controlled systems
- Providing clients with understandable summaries
- Using digital signatures where accepted
- Ensuring traceability from inspection to final report
- Addressing client queries related to report content
- Aligning report structure with industry-specific needs
Module 13: Risk-Based Thinking and Continual Improvement - Integrating risk-based thinking into management processes
- Identifying risks to impartiality, competence, and validity
- Assessing likelihood and impact of identified risks
- Developing mitigation plans for high-priority risks
- Creating opportunities through proactive improvement
- Setting measurable objectives for performance enhancement
- Using data to drive improvement decisions
- Engaging staff in improvement initiatives
- Analysing customer feedback and satisfaction
- Monitoring industry trends and regulatory changes
- Updating policies and procedures based on insights
- Validating improvements through pilots and trials
- Documenting changes and justifications
- Reporting progress during management reviews
- Building a culture of excellence and accountability
Module 14: Preparing for Accreditation Assessment - Understanding the accreditation body application process
- Submitting documentation for preliminary review
- Responding to document review observations
- Scheduling the on-site assessment
- Preparing the assessment itinerary and location
- Selecting team members to participate in the audit
- Conducting readiness gap analysis
- Organising evidence files and digital folders
- Running internal mock assessments
- Training staff on auditor interaction protocols
- Preparing opening and closing meeting presentations
- Anticipating common non-conformity areas
- Ensuring availability of personnel and records
- Coordinating access to facilities and systems
- Developing contingency plans for disruptions
Module 15: During and After the Accreditation Audit - Opening meeting expectations and participation
- Handling document requests and record sampling
- Responding to technical and procedural questions
- Addressing observations during the audit
- Participating in team briefing sessions
- Receiving draft findings and classification
- Distinguishing between recommendations and non-conformities
- Preparing formal responses to non-conformities
- Submitting corrective action plans with evidence
- Maintaining communication with the assessment team
- Attending the closing meeting and understanding outcomes
- Receiving the final assessment report
- Applying for appeal if necessary
- Implementing required actions within deadlines
- Obtaining official accreditation confirmation
Module 16: Maintaining Accreditation and Surveillance Audits - Understanding surveillance audit frequency and scope
- Preparing for unannounced or announced visits
- Updating management system documentation
- Tracking implementation of past corrective actions
- Reporting significant changes to the accreditation body
- Managing changes in scope or technical capabilities
- Updating personnel records and authorisations
- Maintaining equipment and software compliance
- Ensuring ongoing impartiality and independence
- Renewing accreditation at the end of cycles
- Expanding scope to new fields of activity
- Documenting improvement since last assessment
- Responding promptly to information requests
- Engaging in continual compliance validation
- Building long-term credibility through sustained excellence
Module 17: Industry-Specific Applications of ISO 17020 A - Applying ISO 17020 in construction and civil engineering
- Using the standard in mechanical and electrical inspections
- Implementing compliance in pressure systems and pipelines
- Adapting frameworks for transportation and rail safety
- Structuring inspection bodies for aerospace components
- Integrating ISO 17020 with maritime classification
- Applying standards in energy infrastructure (oil, gas, renewables)
- Using the model in environmental compliance checking
- Aligning with fire safety and building code enforcement
- Supporting product certification and market surveillance
- Implementing systems for medical device inspections
- Adapting for food safety and hygiene auditing
- Integrating with mining and mineral processing checks
- Supporting nuclear safety inspection frameworks
- Customising for telecommunications and utilities
Module 18: Certification, Recognition & Professional Advancement - Understanding the value of the Certificate of Completion
- How The Art of Service certification enhances your credibility
- Including certification in professional profiles and resumes
- Displaying digital badges and credentials online
- Using certification to support CPD requirements
- Enhancing job applications and promotion cases
- Supporting consultant proposals and tenders
- Demonstrating commitment to global best practices
- Benchmarking against industry peers
- Building trust with clients and stakeholders
- Preparing for advanced qualifications and specialisations
- Accessing exclusive post-course resources
- Receiving updates on ISO developments
- Joining practitioner networks and forums
- Unlocking pathways to lead auditor training
- Designing a process-based approach to compliance
- Maintaining a documented management system manual
- Establishing controlled document registers
- Implementing document approval and distribution protocols
- Managing external documents and regulatory references
- Version control, retention periods, and obsolescence handling
- Creating a master list of mandatory procedures
- Developing process flowcharts for inspection lifecycle
- Mapping processes to ISO 17020 clause requirements
- Ensuring process ownership and accountability
- Integrating process performance indicators
- Conducting internal process reviews
- Automating document control where feasible
- Preparing evidence packs for external assessment
- Aligning process controls with risk management
Module 6: Impartiality, Independence and Conflict of Interest Management - Formalising an impartiality policy statement
- Identifying sources of potential bias or influence
- Conducting conflict of interest assessments for all staff
- Implementing staff declaration forms and annual reviews
- Managing relationships with clients and contractors
- Preventing undue pressure from management or customers
- Securing top management commitment to impartiality
- Establishing whistle-blowing and reporting mechanisms
- Handling allegations of compromised independence
- Reviewing impartiality during management review meetings
- Training staff on ethical conduct and neutrality
- Documenting impartiality audits and findings
- Incorporating feedback into corrective actions
- Communicating impartiality commitment externally
- Publishing impartiality statements in reports and marketing
Module 7: Internal Auditing and Self-Assessment for Compliance - Planning a compliant internal audit program
- Developing audit schedules aligned with risk and impact
- Training internal auditors to ISO 19011 principles
- Creating audit checklists mapped to ISO 17020 clauses
- Conducting process and system-based audits
- Reporting audit findings with objectivity and clarity
- Classifying non-conformities as major or minor
- Assigning root cause analysis responsibilities
- Verifying effectiveness of corrective actions
- Maintaining audit records and evidence
- Using audit data for continual improvement
- Simulating witness audits with mock assessments
- Preparing for surprise or surveillance audits
- Integrating audit results into management reviews
- Evaluating auditor competence and performance
Module 8: Management Review and Leadership Accountability - Establishing a formal management review process
- Defining inputs required for review meetings
- Analysing performance against objectives
- Reviewing audit results, complaints, and non-conformities
- Evaluating adequacy of resources and competence
- Assessing changes in external and internal issues
- Tracking implementation of previous action items
- Documenting decisions and action plans
- Assigning ownership for follow-up activities
- Ensuring top management engagement and visibility
- Recording minutes and maintaining traceability
- Using dashboards and KPIs for review efficiency
- Aligning management reviews with strategic goals
- Preparing for auditor scrutiny of review outcomes
- Conducting reviews at planned intervals (minimum annually)
Module 9: Complaints, Non-Conformities and Corrective Actions - Establishing a documented complaints handling procedure
- Receiving and logging complaints from any source
- Investigating complaints with impartiality and timeliness
- Determining validity and impact of complaints
- Responding to complainants in writing
- Maintaining confidentiality throughout the process
- Reporting complaint trends during management reviews
- Creating a non-conformity reporting system
- Using standard forms for recording incidents
- Conducting root cause analysis using 5 Whys or fishbone diagrams
- Developing effective corrective and preventive actions
- Verifying implementation and effectiveness
- Integrating CAPA into continual improvement
- Maintaining registers of all actions and outcomes
- Using data analytics to identify systemic problems
Module 10: Record Management and Information Security - Identifying mandatory records under ISO 17020
- Defining retention periods for technical and administrative records
- Securing records against loss, damage, or unauthorised access
- Implementing electronic record management systems
- Ensuring backup and disaster recovery protocols
- Maintaining legibility and authenticity of records
- Controlling access based on role and need
- Handling record disposal and secure destruction
- Managing metadata and timestamps for digital files
- Protecting personal data in compliance with privacy laws
- Creating master record indexes and searchability
- Linking records to inspection reports and projects
- Supporting legal defensibility with audit-ready records
- Ensuring traceability from input to output
- Preparing for record sampling during accreditation audits
Module 11: Subcontracting, Outsourcing and External Providers - Identifying when subcontracting is permitted
- Evaluating and selecting approved external providers
- Establishing qualification criteria for subcontractors
- Drafting contracts that ensure compliance with ISO 17020
- Maintaining a register of approved subcontractors
- Assessing subcontractor competence and systems
- Defining scope and limitations of outsourced work
- Ensuring impartiality of external parties
- Reviewing subcontractor reports before issuance
- Documenting authorisation and control procedures
- Conducting periodic performance evaluations
- Managing changes in subcontractor availability
- Transferring responsibility without losing accountability
- Reporting subcontracting arrangements to accreditation bodies
- Ensuring client awareness of external involvement
Module 12: Reporting and Communication of Inspection Results - Designing standardised inspection report formats
- Ensuring clarity, accuracy, and objectivity in reporting
- Including all mandatory elements per ISO 17020
- Linking conclusions to inspection evidence and criteria
- Using unambiguous language and defined terminology
- Maintaining confidentiality of sensitive information
- Controlling distribution and access to reports
- Handling revisions and re-issuance of reports
- Obtaining necessary approvals prior to release
- Storing issued reports in controlled systems
- Providing clients with understandable summaries
- Using digital signatures where accepted
- Ensuring traceability from inspection to final report
- Addressing client queries related to report content
- Aligning report structure with industry-specific needs
Module 13: Risk-Based Thinking and Continual Improvement - Integrating risk-based thinking into management processes
- Identifying risks to impartiality, competence, and validity
- Assessing likelihood and impact of identified risks
- Developing mitigation plans for high-priority risks
- Creating opportunities through proactive improvement
- Setting measurable objectives for performance enhancement
- Using data to drive improvement decisions
- Engaging staff in improvement initiatives
- Analysing customer feedback and satisfaction
- Monitoring industry trends and regulatory changes
- Updating policies and procedures based on insights
- Validating improvements through pilots and trials
- Documenting changes and justifications
- Reporting progress during management reviews
- Building a culture of excellence and accountability
Module 14: Preparing for Accreditation Assessment - Understanding the accreditation body application process
- Submitting documentation for preliminary review
- Responding to document review observations
- Scheduling the on-site assessment
- Preparing the assessment itinerary and location
- Selecting team members to participate in the audit
- Conducting readiness gap analysis
- Organising evidence files and digital folders
- Running internal mock assessments
- Training staff on auditor interaction protocols
- Preparing opening and closing meeting presentations
- Anticipating common non-conformity areas
- Ensuring availability of personnel and records
- Coordinating access to facilities and systems
- Developing contingency plans for disruptions
Module 15: During and After the Accreditation Audit - Opening meeting expectations and participation
- Handling document requests and record sampling
- Responding to technical and procedural questions
- Addressing observations during the audit
- Participating in team briefing sessions
- Receiving draft findings and classification
- Distinguishing between recommendations and non-conformities
- Preparing formal responses to non-conformities
- Submitting corrective action plans with evidence
- Maintaining communication with the assessment team
- Attending the closing meeting and understanding outcomes
- Receiving the final assessment report
- Applying for appeal if necessary
- Implementing required actions within deadlines
- Obtaining official accreditation confirmation
Module 16: Maintaining Accreditation and Surveillance Audits - Understanding surveillance audit frequency and scope
- Preparing for unannounced or announced visits
- Updating management system documentation
- Tracking implementation of past corrective actions
- Reporting significant changes to the accreditation body
- Managing changes in scope or technical capabilities
- Updating personnel records and authorisations
- Maintaining equipment and software compliance
- Ensuring ongoing impartiality and independence
- Renewing accreditation at the end of cycles
- Expanding scope to new fields of activity
- Documenting improvement since last assessment
- Responding promptly to information requests
- Engaging in continual compliance validation
- Building long-term credibility through sustained excellence
Module 17: Industry-Specific Applications of ISO 17020 A - Applying ISO 17020 in construction and civil engineering
- Using the standard in mechanical and electrical inspections
- Implementing compliance in pressure systems and pipelines
- Adapting frameworks for transportation and rail safety
- Structuring inspection bodies for aerospace components
- Integrating ISO 17020 with maritime classification
- Applying standards in energy infrastructure (oil, gas, renewables)
- Using the model in environmental compliance checking
- Aligning with fire safety and building code enforcement
- Supporting product certification and market surveillance
- Implementing systems for medical device inspections
- Adapting for food safety and hygiene auditing
- Integrating with mining and mineral processing checks
- Supporting nuclear safety inspection frameworks
- Customising for telecommunications and utilities
Module 18: Certification, Recognition & Professional Advancement - Understanding the value of the Certificate of Completion
- How The Art of Service certification enhances your credibility
- Including certification in professional profiles and resumes
- Displaying digital badges and credentials online
- Using certification to support CPD requirements
- Enhancing job applications and promotion cases
- Supporting consultant proposals and tenders
- Demonstrating commitment to global best practices
- Benchmarking against industry peers
- Building trust with clients and stakeholders
- Preparing for advanced qualifications and specialisations
- Accessing exclusive post-course resources
- Receiving updates on ISO developments
- Joining practitioner networks and forums
- Unlocking pathways to lead auditor training
- Planning a compliant internal audit program
- Developing audit schedules aligned with risk and impact
- Training internal auditors to ISO 19011 principles
- Creating audit checklists mapped to ISO 17020 clauses
- Conducting process and system-based audits
- Reporting audit findings with objectivity and clarity
- Classifying non-conformities as major or minor
- Assigning root cause analysis responsibilities
- Verifying effectiveness of corrective actions
- Maintaining audit records and evidence
- Using audit data for continual improvement
- Simulating witness audits with mock assessments
- Preparing for surprise or surveillance audits
- Integrating audit results into management reviews
- Evaluating auditor competence and performance
Module 8: Management Review and Leadership Accountability - Establishing a formal management review process
- Defining inputs required for review meetings
- Analysing performance against objectives
- Reviewing audit results, complaints, and non-conformities
- Evaluating adequacy of resources and competence
- Assessing changes in external and internal issues
- Tracking implementation of previous action items
- Documenting decisions and action plans
- Assigning ownership for follow-up activities
- Ensuring top management engagement and visibility
- Recording minutes and maintaining traceability
- Using dashboards and KPIs for review efficiency
- Aligning management reviews with strategic goals
- Preparing for auditor scrutiny of review outcomes
- Conducting reviews at planned intervals (minimum annually)
Module 9: Complaints, Non-Conformities and Corrective Actions - Establishing a documented complaints handling procedure
- Receiving and logging complaints from any source
- Investigating complaints with impartiality and timeliness
- Determining validity and impact of complaints
- Responding to complainants in writing
- Maintaining confidentiality throughout the process
- Reporting complaint trends during management reviews
- Creating a non-conformity reporting system
- Using standard forms for recording incidents
- Conducting root cause analysis using 5 Whys or fishbone diagrams
- Developing effective corrective and preventive actions
- Verifying implementation and effectiveness
- Integrating CAPA into continual improvement
- Maintaining registers of all actions and outcomes
- Using data analytics to identify systemic problems
Module 10: Record Management and Information Security - Identifying mandatory records under ISO 17020
- Defining retention periods for technical and administrative records
- Securing records against loss, damage, or unauthorised access
- Implementing electronic record management systems
- Ensuring backup and disaster recovery protocols
- Maintaining legibility and authenticity of records
- Controlling access based on role and need
- Handling record disposal and secure destruction
- Managing metadata and timestamps for digital files
- Protecting personal data in compliance with privacy laws
- Creating master record indexes and searchability
- Linking records to inspection reports and projects
- Supporting legal defensibility with audit-ready records
- Ensuring traceability from input to output
- Preparing for record sampling during accreditation audits
Module 11: Subcontracting, Outsourcing and External Providers - Identifying when subcontracting is permitted
- Evaluating and selecting approved external providers
- Establishing qualification criteria for subcontractors
- Drafting contracts that ensure compliance with ISO 17020
- Maintaining a register of approved subcontractors
- Assessing subcontractor competence and systems
- Defining scope and limitations of outsourced work
- Ensuring impartiality of external parties
- Reviewing subcontractor reports before issuance
- Documenting authorisation and control procedures
- Conducting periodic performance evaluations
- Managing changes in subcontractor availability
- Transferring responsibility without losing accountability
- Reporting subcontracting arrangements to accreditation bodies
- Ensuring client awareness of external involvement
Module 12: Reporting and Communication of Inspection Results - Designing standardised inspection report formats
- Ensuring clarity, accuracy, and objectivity in reporting
- Including all mandatory elements per ISO 17020
- Linking conclusions to inspection evidence and criteria
- Using unambiguous language and defined terminology
- Maintaining confidentiality of sensitive information
- Controlling distribution and access to reports
- Handling revisions and re-issuance of reports
- Obtaining necessary approvals prior to release
- Storing issued reports in controlled systems
- Providing clients with understandable summaries
- Using digital signatures where accepted
- Ensuring traceability from inspection to final report
- Addressing client queries related to report content
- Aligning report structure with industry-specific needs
Module 13: Risk-Based Thinking and Continual Improvement - Integrating risk-based thinking into management processes
- Identifying risks to impartiality, competence, and validity
- Assessing likelihood and impact of identified risks
- Developing mitigation plans for high-priority risks
- Creating opportunities through proactive improvement
- Setting measurable objectives for performance enhancement
- Using data to drive improvement decisions
- Engaging staff in improvement initiatives
- Analysing customer feedback and satisfaction
- Monitoring industry trends and regulatory changes
- Updating policies and procedures based on insights
- Validating improvements through pilots and trials
- Documenting changes and justifications
- Reporting progress during management reviews
- Building a culture of excellence and accountability
Module 14: Preparing for Accreditation Assessment - Understanding the accreditation body application process
- Submitting documentation for preliminary review
- Responding to document review observations
- Scheduling the on-site assessment
- Preparing the assessment itinerary and location
- Selecting team members to participate in the audit
- Conducting readiness gap analysis
- Organising evidence files and digital folders
- Running internal mock assessments
- Training staff on auditor interaction protocols
- Preparing opening and closing meeting presentations
- Anticipating common non-conformity areas
- Ensuring availability of personnel and records
- Coordinating access to facilities and systems
- Developing contingency plans for disruptions
Module 15: During and After the Accreditation Audit - Opening meeting expectations and participation
- Handling document requests and record sampling
- Responding to technical and procedural questions
- Addressing observations during the audit
- Participating in team briefing sessions
- Receiving draft findings and classification
- Distinguishing between recommendations and non-conformities
- Preparing formal responses to non-conformities
- Submitting corrective action plans with evidence
- Maintaining communication with the assessment team
- Attending the closing meeting and understanding outcomes
- Receiving the final assessment report
- Applying for appeal if necessary
- Implementing required actions within deadlines
- Obtaining official accreditation confirmation
Module 16: Maintaining Accreditation and Surveillance Audits - Understanding surveillance audit frequency and scope
- Preparing for unannounced or announced visits
- Updating management system documentation
- Tracking implementation of past corrective actions
- Reporting significant changes to the accreditation body
- Managing changes in scope or technical capabilities
- Updating personnel records and authorisations
- Maintaining equipment and software compliance
- Ensuring ongoing impartiality and independence
- Renewing accreditation at the end of cycles
- Expanding scope to new fields of activity
- Documenting improvement since last assessment
- Responding promptly to information requests
- Engaging in continual compliance validation
- Building long-term credibility through sustained excellence
Module 17: Industry-Specific Applications of ISO 17020 A - Applying ISO 17020 in construction and civil engineering
- Using the standard in mechanical and electrical inspections
- Implementing compliance in pressure systems and pipelines
- Adapting frameworks for transportation and rail safety
- Structuring inspection bodies for aerospace components
- Integrating ISO 17020 with maritime classification
- Applying standards in energy infrastructure (oil, gas, renewables)
- Using the model in environmental compliance checking
- Aligning with fire safety and building code enforcement
- Supporting product certification and market surveillance
- Implementing systems for medical device inspections
- Adapting for food safety and hygiene auditing
- Integrating with mining and mineral processing checks
- Supporting nuclear safety inspection frameworks
- Customising for telecommunications and utilities
Module 18: Certification, Recognition & Professional Advancement - Understanding the value of the Certificate of Completion
- How The Art of Service certification enhances your credibility
- Including certification in professional profiles and resumes
- Displaying digital badges and credentials online
- Using certification to support CPD requirements
- Enhancing job applications and promotion cases
- Supporting consultant proposals and tenders
- Demonstrating commitment to global best practices
- Benchmarking against industry peers
- Building trust with clients and stakeholders
- Preparing for advanced qualifications and specialisations
- Accessing exclusive post-course resources
- Receiving updates on ISO developments
- Joining practitioner networks and forums
- Unlocking pathways to lead auditor training
- Establishing a documented complaints handling procedure
- Receiving and logging complaints from any source
- Investigating complaints with impartiality and timeliness
- Determining validity and impact of complaints
- Responding to complainants in writing
- Maintaining confidentiality throughout the process
- Reporting complaint trends during management reviews
- Creating a non-conformity reporting system
- Using standard forms for recording incidents
- Conducting root cause analysis using 5 Whys or fishbone diagrams
- Developing effective corrective and preventive actions
- Verifying implementation and effectiveness
- Integrating CAPA into continual improvement
- Maintaining registers of all actions and outcomes
- Using data analytics to identify systemic problems
Module 10: Record Management and Information Security - Identifying mandatory records under ISO 17020
- Defining retention periods for technical and administrative records
- Securing records against loss, damage, or unauthorised access
- Implementing electronic record management systems
- Ensuring backup and disaster recovery protocols
- Maintaining legibility and authenticity of records
- Controlling access based on role and need
- Handling record disposal and secure destruction
- Managing metadata and timestamps for digital files
- Protecting personal data in compliance with privacy laws
- Creating master record indexes and searchability
- Linking records to inspection reports and projects
- Supporting legal defensibility with audit-ready records
- Ensuring traceability from input to output
- Preparing for record sampling during accreditation audits
Module 11: Subcontracting, Outsourcing and External Providers - Identifying when subcontracting is permitted
- Evaluating and selecting approved external providers
- Establishing qualification criteria for subcontractors
- Drafting contracts that ensure compliance with ISO 17020
- Maintaining a register of approved subcontractors
- Assessing subcontractor competence and systems
- Defining scope and limitations of outsourced work
- Ensuring impartiality of external parties
- Reviewing subcontractor reports before issuance
- Documenting authorisation and control procedures
- Conducting periodic performance evaluations
- Managing changes in subcontractor availability
- Transferring responsibility without losing accountability
- Reporting subcontracting arrangements to accreditation bodies
- Ensuring client awareness of external involvement
Module 12: Reporting and Communication of Inspection Results - Designing standardised inspection report formats
- Ensuring clarity, accuracy, and objectivity in reporting
- Including all mandatory elements per ISO 17020
- Linking conclusions to inspection evidence and criteria
- Using unambiguous language and defined terminology
- Maintaining confidentiality of sensitive information
- Controlling distribution and access to reports
- Handling revisions and re-issuance of reports
- Obtaining necessary approvals prior to release
- Storing issued reports in controlled systems
- Providing clients with understandable summaries
- Using digital signatures where accepted
- Ensuring traceability from inspection to final report
- Addressing client queries related to report content
- Aligning report structure with industry-specific needs
Module 13: Risk-Based Thinking and Continual Improvement - Integrating risk-based thinking into management processes
- Identifying risks to impartiality, competence, and validity
- Assessing likelihood and impact of identified risks
- Developing mitigation plans for high-priority risks
- Creating opportunities through proactive improvement
- Setting measurable objectives for performance enhancement
- Using data to drive improvement decisions
- Engaging staff in improvement initiatives
- Analysing customer feedback and satisfaction
- Monitoring industry trends and regulatory changes
- Updating policies and procedures based on insights
- Validating improvements through pilots and trials
- Documenting changes and justifications
- Reporting progress during management reviews
- Building a culture of excellence and accountability
Module 14: Preparing for Accreditation Assessment - Understanding the accreditation body application process
- Submitting documentation for preliminary review
- Responding to document review observations
- Scheduling the on-site assessment
- Preparing the assessment itinerary and location
- Selecting team members to participate in the audit
- Conducting readiness gap analysis
- Organising evidence files and digital folders
- Running internal mock assessments
- Training staff on auditor interaction protocols
- Preparing opening and closing meeting presentations
- Anticipating common non-conformity areas
- Ensuring availability of personnel and records
- Coordinating access to facilities and systems
- Developing contingency plans for disruptions
Module 15: During and After the Accreditation Audit - Opening meeting expectations and participation
- Handling document requests and record sampling
- Responding to technical and procedural questions
- Addressing observations during the audit
- Participating in team briefing sessions
- Receiving draft findings and classification
- Distinguishing between recommendations and non-conformities
- Preparing formal responses to non-conformities
- Submitting corrective action plans with evidence
- Maintaining communication with the assessment team
- Attending the closing meeting and understanding outcomes
- Receiving the final assessment report
- Applying for appeal if necessary
- Implementing required actions within deadlines
- Obtaining official accreditation confirmation
Module 16: Maintaining Accreditation and Surveillance Audits - Understanding surveillance audit frequency and scope
- Preparing for unannounced or announced visits
- Updating management system documentation
- Tracking implementation of past corrective actions
- Reporting significant changes to the accreditation body
- Managing changes in scope or technical capabilities
- Updating personnel records and authorisations
- Maintaining equipment and software compliance
- Ensuring ongoing impartiality and independence
- Renewing accreditation at the end of cycles
- Expanding scope to new fields of activity
- Documenting improvement since last assessment
- Responding promptly to information requests
- Engaging in continual compliance validation
- Building long-term credibility through sustained excellence
Module 17: Industry-Specific Applications of ISO 17020 A - Applying ISO 17020 in construction and civil engineering
- Using the standard in mechanical and electrical inspections
- Implementing compliance in pressure systems and pipelines
- Adapting frameworks for transportation and rail safety
- Structuring inspection bodies for aerospace components
- Integrating ISO 17020 with maritime classification
- Applying standards in energy infrastructure (oil, gas, renewables)
- Using the model in environmental compliance checking
- Aligning with fire safety and building code enforcement
- Supporting product certification and market surveillance
- Implementing systems for medical device inspections
- Adapting for food safety and hygiene auditing
- Integrating with mining and mineral processing checks
- Supporting nuclear safety inspection frameworks
- Customising for telecommunications and utilities
Module 18: Certification, Recognition & Professional Advancement - Understanding the value of the Certificate of Completion
- How The Art of Service certification enhances your credibility
- Including certification in professional profiles and resumes
- Displaying digital badges and credentials online
- Using certification to support CPD requirements
- Enhancing job applications and promotion cases
- Supporting consultant proposals and tenders
- Demonstrating commitment to global best practices
- Benchmarking against industry peers
- Building trust with clients and stakeholders
- Preparing for advanced qualifications and specialisations
- Accessing exclusive post-course resources
- Receiving updates on ISO developments
- Joining practitioner networks and forums
- Unlocking pathways to lead auditor training
- Identifying when subcontracting is permitted
- Evaluating and selecting approved external providers
- Establishing qualification criteria for subcontractors
- Drafting contracts that ensure compliance with ISO 17020
- Maintaining a register of approved subcontractors
- Assessing subcontractor competence and systems
- Defining scope and limitations of outsourced work
- Ensuring impartiality of external parties
- Reviewing subcontractor reports before issuance
- Documenting authorisation and control procedures
- Conducting periodic performance evaluations
- Managing changes in subcontractor availability
- Transferring responsibility without losing accountability
- Reporting subcontracting arrangements to accreditation bodies
- Ensuring client awareness of external involvement
Module 12: Reporting and Communication of Inspection Results - Designing standardised inspection report formats
- Ensuring clarity, accuracy, and objectivity in reporting
- Including all mandatory elements per ISO 17020
- Linking conclusions to inspection evidence and criteria
- Using unambiguous language and defined terminology
- Maintaining confidentiality of sensitive information
- Controlling distribution and access to reports
- Handling revisions and re-issuance of reports
- Obtaining necessary approvals prior to release
- Storing issued reports in controlled systems
- Providing clients with understandable summaries
- Using digital signatures where accepted
- Ensuring traceability from inspection to final report
- Addressing client queries related to report content
- Aligning report structure with industry-specific needs
Module 13: Risk-Based Thinking and Continual Improvement - Integrating risk-based thinking into management processes
- Identifying risks to impartiality, competence, and validity
- Assessing likelihood and impact of identified risks
- Developing mitigation plans for high-priority risks
- Creating opportunities through proactive improvement
- Setting measurable objectives for performance enhancement
- Using data to drive improvement decisions
- Engaging staff in improvement initiatives
- Analysing customer feedback and satisfaction
- Monitoring industry trends and regulatory changes
- Updating policies and procedures based on insights
- Validating improvements through pilots and trials
- Documenting changes and justifications
- Reporting progress during management reviews
- Building a culture of excellence and accountability
Module 14: Preparing for Accreditation Assessment - Understanding the accreditation body application process
- Submitting documentation for preliminary review
- Responding to document review observations
- Scheduling the on-site assessment
- Preparing the assessment itinerary and location
- Selecting team members to participate in the audit
- Conducting readiness gap analysis
- Organising evidence files and digital folders
- Running internal mock assessments
- Training staff on auditor interaction protocols
- Preparing opening and closing meeting presentations
- Anticipating common non-conformity areas
- Ensuring availability of personnel and records
- Coordinating access to facilities and systems
- Developing contingency plans for disruptions
Module 15: During and After the Accreditation Audit - Opening meeting expectations and participation
- Handling document requests and record sampling
- Responding to technical and procedural questions
- Addressing observations during the audit
- Participating in team briefing sessions
- Receiving draft findings and classification
- Distinguishing between recommendations and non-conformities
- Preparing formal responses to non-conformities
- Submitting corrective action plans with evidence
- Maintaining communication with the assessment team
- Attending the closing meeting and understanding outcomes
- Receiving the final assessment report
- Applying for appeal if necessary
- Implementing required actions within deadlines
- Obtaining official accreditation confirmation
Module 16: Maintaining Accreditation and Surveillance Audits - Understanding surveillance audit frequency and scope
- Preparing for unannounced or announced visits
- Updating management system documentation
- Tracking implementation of past corrective actions
- Reporting significant changes to the accreditation body
- Managing changes in scope or technical capabilities
- Updating personnel records and authorisations
- Maintaining equipment and software compliance
- Ensuring ongoing impartiality and independence
- Renewing accreditation at the end of cycles
- Expanding scope to new fields of activity
- Documenting improvement since last assessment
- Responding promptly to information requests
- Engaging in continual compliance validation
- Building long-term credibility through sustained excellence
Module 17: Industry-Specific Applications of ISO 17020 A - Applying ISO 17020 in construction and civil engineering
- Using the standard in mechanical and electrical inspections
- Implementing compliance in pressure systems and pipelines
- Adapting frameworks for transportation and rail safety
- Structuring inspection bodies for aerospace components
- Integrating ISO 17020 with maritime classification
- Applying standards in energy infrastructure (oil, gas, renewables)
- Using the model in environmental compliance checking
- Aligning with fire safety and building code enforcement
- Supporting product certification and market surveillance
- Implementing systems for medical device inspections
- Adapting for food safety and hygiene auditing
- Integrating with mining and mineral processing checks
- Supporting nuclear safety inspection frameworks
- Customising for telecommunications and utilities
Module 18: Certification, Recognition & Professional Advancement - Understanding the value of the Certificate of Completion
- How The Art of Service certification enhances your credibility
- Including certification in professional profiles and resumes
- Displaying digital badges and credentials online
- Using certification to support CPD requirements
- Enhancing job applications and promotion cases
- Supporting consultant proposals and tenders
- Demonstrating commitment to global best practices
- Benchmarking against industry peers
- Building trust with clients and stakeholders
- Preparing for advanced qualifications and specialisations
- Accessing exclusive post-course resources
- Receiving updates on ISO developments
- Joining practitioner networks and forums
- Unlocking pathways to lead auditor training
- Integrating risk-based thinking into management processes
- Identifying risks to impartiality, competence, and validity
- Assessing likelihood and impact of identified risks
- Developing mitigation plans for high-priority risks
- Creating opportunities through proactive improvement
- Setting measurable objectives for performance enhancement
- Using data to drive improvement decisions
- Engaging staff in improvement initiatives
- Analysing customer feedback and satisfaction
- Monitoring industry trends and regulatory changes
- Updating policies and procedures based on insights
- Validating improvements through pilots and trials
- Documenting changes and justifications
- Reporting progress during management reviews
- Building a culture of excellence and accountability
Module 14: Preparing for Accreditation Assessment - Understanding the accreditation body application process
- Submitting documentation for preliminary review
- Responding to document review observations
- Scheduling the on-site assessment
- Preparing the assessment itinerary and location
- Selecting team members to participate in the audit
- Conducting readiness gap analysis
- Organising evidence files and digital folders
- Running internal mock assessments
- Training staff on auditor interaction protocols
- Preparing opening and closing meeting presentations
- Anticipating common non-conformity areas
- Ensuring availability of personnel and records
- Coordinating access to facilities and systems
- Developing contingency plans for disruptions
Module 15: During and After the Accreditation Audit - Opening meeting expectations and participation
- Handling document requests and record sampling
- Responding to technical and procedural questions
- Addressing observations during the audit
- Participating in team briefing sessions
- Receiving draft findings and classification
- Distinguishing between recommendations and non-conformities
- Preparing formal responses to non-conformities
- Submitting corrective action plans with evidence
- Maintaining communication with the assessment team
- Attending the closing meeting and understanding outcomes
- Receiving the final assessment report
- Applying for appeal if necessary
- Implementing required actions within deadlines
- Obtaining official accreditation confirmation
Module 16: Maintaining Accreditation and Surveillance Audits - Understanding surveillance audit frequency and scope
- Preparing for unannounced or announced visits
- Updating management system documentation
- Tracking implementation of past corrective actions
- Reporting significant changes to the accreditation body
- Managing changes in scope or technical capabilities
- Updating personnel records and authorisations
- Maintaining equipment and software compliance
- Ensuring ongoing impartiality and independence
- Renewing accreditation at the end of cycles
- Expanding scope to new fields of activity
- Documenting improvement since last assessment
- Responding promptly to information requests
- Engaging in continual compliance validation
- Building long-term credibility through sustained excellence
Module 17: Industry-Specific Applications of ISO 17020 A - Applying ISO 17020 in construction and civil engineering
- Using the standard in mechanical and electrical inspections
- Implementing compliance in pressure systems and pipelines
- Adapting frameworks for transportation and rail safety
- Structuring inspection bodies for aerospace components
- Integrating ISO 17020 with maritime classification
- Applying standards in energy infrastructure (oil, gas, renewables)
- Using the model in environmental compliance checking
- Aligning with fire safety and building code enforcement
- Supporting product certification and market surveillance
- Implementing systems for medical device inspections
- Adapting for food safety and hygiene auditing
- Integrating with mining and mineral processing checks
- Supporting nuclear safety inspection frameworks
- Customising for telecommunications and utilities
Module 18: Certification, Recognition & Professional Advancement - Understanding the value of the Certificate of Completion
- How The Art of Service certification enhances your credibility
- Including certification in professional profiles and resumes
- Displaying digital badges and credentials online
- Using certification to support CPD requirements
- Enhancing job applications and promotion cases
- Supporting consultant proposals and tenders
- Demonstrating commitment to global best practices
- Benchmarking against industry peers
- Building trust with clients and stakeholders
- Preparing for advanced qualifications and specialisations
- Accessing exclusive post-course resources
- Receiving updates on ISO developments
- Joining practitioner networks and forums
- Unlocking pathways to lead auditor training
- Opening meeting expectations and participation
- Handling document requests and record sampling
- Responding to technical and procedural questions
- Addressing observations during the audit
- Participating in team briefing sessions
- Receiving draft findings and classification
- Distinguishing between recommendations and non-conformities
- Preparing formal responses to non-conformities
- Submitting corrective action plans with evidence
- Maintaining communication with the assessment team
- Attending the closing meeting and understanding outcomes
- Receiving the final assessment report
- Applying for appeal if necessary
- Implementing required actions within deadlines
- Obtaining official accreditation confirmation
Module 16: Maintaining Accreditation and Surveillance Audits - Understanding surveillance audit frequency and scope
- Preparing for unannounced or announced visits
- Updating management system documentation
- Tracking implementation of past corrective actions
- Reporting significant changes to the accreditation body
- Managing changes in scope or technical capabilities
- Updating personnel records and authorisations
- Maintaining equipment and software compliance
- Ensuring ongoing impartiality and independence
- Renewing accreditation at the end of cycles
- Expanding scope to new fields of activity
- Documenting improvement since last assessment
- Responding promptly to information requests
- Engaging in continual compliance validation
- Building long-term credibility through sustained excellence
Module 17: Industry-Specific Applications of ISO 17020 A - Applying ISO 17020 in construction and civil engineering
- Using the standard in mechanical and electrical inspections
- Implementing compliance in pressure systems and pipelines
- Adapting frameworks for transportation and rail safety
- Structuring inspection bodies for aerospace components
- Integrating ISO 17020 with maritime classification
- Applying standards in energy infrastructure (oil, gas, renewables)
- Using the model in environmental compliance checking
- Aligning with fire safety and building code enforcement
- Supporting product certification and market surveillance
- Implementing systems for medical device inspections
- Adapting for food safety and hygiene auditing
- Integrating with mining and mineral processing checks
- Supporting nuclear safety inspection frameworks
- Customising for telecommunications and utilities
Module 18: Certification, Recognition & Professional Advancement - Understanding the value of the Certificate of Completion
- How The Art of Service certification enhances your credibility
- Including certification in professional profiles and resumes
- Displaying digital badges and credentials online
- Using certification to support CPD requirements
- Enhancing job applications and promotion cases
- Supporting consultant proposals and tenders
- Demonstrating commitment to global best practices
- Benchmarking against industry peers
- Building trust with clients and stakeholders
- Preparing for advanced qualifications and specialisations
- Accessing exclusive post-course resources
- Receiving updates on ISO developments
- Joining practitioner networks and forums
- Unlocking pathways to lead auditor training
- Applying ISO 17020 in construction and civil engineering
- Using the standard in mechanical and electrical inspections
- Implementing compliance in pressure systems and pipelines
- Adapting frameworks for transportation and rail safety
- Structuring inspection bodies for aerospace components
- Integrating ISO 17020 with maritime classification
- Applying standards in energy infrastructure (oil, gas, renewables)
- Using the model in environmental compliance checking
- Aligning with fire safety and building code enforcement
- Supporting product certification and market surveillance
- Implementing systems for medical device inspections
- Adapting for food safety and hygiene auditing
- Integrating with mining and mineral processing checks
- Supporting nuclear safety inspection frameworks
- Customising for telecommunications and utilities