ISO 17100 Translation Services - Understanding the Requirements for Translation Services Management
Course Overview This comprehensive course provides an in-depth understanding of the requirements for translation services management as outlined in the ISO 17100 standard. Participants will gain the knowledge and skills necessary to implement and manage translation services that meet the highest standards of quality, accuracy, and customer satisfaction.
Course Objectives - Understand the requirements of the ISO 17100 standard for translation services
- Learn how to implement and manage translation services that meet the standard
- Gain knowledge of the key concepts, principles, and best practices in translation services management
- Develop the skills necessary to ensure the quality, accuracy, and customer satisfaction of translation services
- Prepare for certification as a translation services manager
Course Outline Module 1: Introduction to ISO 17100 and Translation Services Management
- Overview of the ISO 17100 standard
- Definition and scope of translation services
- Key concepts and principles in translation services management
- Benefits of implementing the ISO 17100 standard
Module 2: Translation Services Management System (TSMS)
- Definition and requirements of a TSMS
- Establishing and implementing a TSMS
- Key components of a TSMS
- Roles and responsibilities in a TSMS
Module 3: Translation Process and Activities
- Translation process and workflow
- Translation activities and tasks
- Requirements for translation personnel and resources
- Quality control and assurance in translation
Module 4: Quality Management in Translation Services
- Quality management principles and concepts
- Quality objectives and policies in translation services
- Quality control and assurance procedures
- Continuous improvement and monitoring in translation services
Module 5: Customer Satisfaction and Communication
- Customer satisfaction and expectations in translation services
- Communication with customers and stakeholders
- Requirements for customer feedback and complaints handling
- Measuring and monitoring customer satisfaction
Module 6: Resource Management and Infrastructure
- Resource management in translation services
- Infrastructure and equipment requirements
- Personnel and training requirements
- Information and communication technology (ICT) in translation services
Module 7: Risk Management and Business Continuity
- Risk management principles and concepts
- Identifying and assessing risks in translation services
- Risk mitigation and control procedures
- Business continuity planning and management
Module 8: Auditing and Certification
- Auditing principles and concepts
- Audit planning and preparation
- Audit execution and reporting
- Certification and surveillance audits
Course Features - Interactive and engaging course content
- Comprehensive and personalized learning experience
- Up-to-date and practical knowledge and skills
- Real-world applications and case studies
- High-quality content and expert instructors
- Certification upon completion issued by The Art of Service
- Flexible learning options and user-friendly interface
- Mobile-accessible and community-driven
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking
Course Benefits - Gain a comprehensive understanding of the ISO 17100 standard and translation services management
- Develop the skills and knowledge necessary to implement and manage translation services that meet the highest standards of quality, accuracy, and customer satisfaction
- Prepare for certification as a translation services manager
- Enhance your career prospects and opportunities in the translation industry
- Improve your organization's translation services and customer satisfaction
,
- Understand the requirements of the ISO 17100 standard for translation services
- Learn how to implement and manage translation services that meet the standard
- Gain knowledge of the key concepts, principles, and best practices in translation services management
- Develop the skills necessary to ensure the quality, accuracy, and customer satisfaction of translation services
- Prepare for certification as a translation services manager
Course Outline Module 1: Introduction to ISO 17100 and Translation Services Management
- Overview of the ISO 17100 standard
- Definition and scope of translation services
- Key concepts and principles in translation services management
- Benefits of implementing the ISO 17100 standard
Module 2: Translation Services Management System (TSMS)
- Definition and requirements of a TSMS
- Establishing and implementing a TSMS
- Key components of a TSMS
- Roles and responsibilities in a TSMS
Module 3: Translation Process and Activities
- Translation process and workflow
- Translation activities and tasks
- Requirements for translation personnel and resources
- Quality control and assurance in translation
Module 4: Quality Management in Translation Services
- Quality management principles and concepts
- Quality objectives and policies in translation services
- Quality control and assurance procedures
- Continuous improvement and monitoring in translation services
Module 5: Customer Satisfaction and Communication
- Customer satisfaction and expectations in translation services
- Communication with customers and stakeholders
- Requirements for customer feedback and complaints handling
- Measuring and monitoring customer satisfaction
Module 6: Resource Management and Infrastructure
- Resource management in translation services
- Infrastructure and equipment requirements
- Personnel and training requirements
- Information and communication technology (ICT) in translation services
Module 7: Risk Management and Business Continuity
- Risk management principles and concepts
- Identifying and assessing risks in translation services
- Risk mitigation and control procedures
- Business continuity planning and management
Module 8: Auditing and Certification
- Auditing principles and concepts
- Audit planning and preparation
- Audit execution and reporting
- Certification and surveillance audits
Course Features - Interactive and engaging course content
- Comprehensive and personalized learning experience
- Up-to-date and practical knowledge and skills
- Real-world applications and case studies
- High-quality content and expert instructors
- Certification upon completion issued by The Art of Service
- Flexible learning options and user-friendly interface
- Mobile-accessible and community-driven
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking
Course Benefits - Gain a comprehensive understanding of the ISO 17100 standard and translation services management
- Develop the skills and knowledge necessary to implement and manage translation services that meet the highest standards of quality, accuracy, and customer satisfaction
- Prepare for certification as a translation services manager
- Enhance your career prospects and opportunities in the translation industry
- Improve your organization's translation services and customer satisfaction
,
- Interactive and engaging course content
- Comprehensive and personalized learning experience
- Up-to-date and practical knowledge and skills
- Real-world applications and case studies
- High-quality content and expert instructors
- Certification upon completion issued by The Art of Service
- Flexible learning options and user-friendly interface
- Mobile-accessible and community-driven
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking