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ISO 19011; A Complete Guide to Auditing Management Systems - Practical Tools for Self-Assessment

ISO 19011; A Complete Guide to Auditing Management Systems - Practical Tools for Self-Assessment

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ISO 19011: A Complete Guide to Auditing Management Systems - Practical Tools for Self-Assessment



Course Overview

This comprehensive course provides a detailed understanding of the principles and practices of auditing management systems, as outlined in the ISO 19011 standard. Participants will gain the knowledge and skills necessary to plan, conduct, and report on audits of management systems, as well as to use practical tools for self-assessment.



Course Objectives

  • Understand the principles and concepts of auditing management systems
  • Learn how to plan, conduct, and report on audits of management systems
  • Understand the role of the auditor and the audit team
  • Gain practical experience with tools and techniques for self-assessment
  • Develop the skills necessary to identify and report on audit findings
  • Understand the importance of follow-up and follow-through after an audit


Course Outline

Module 1: Introduction to Auditing Management Systems

  • Overview of auditing management systems
  • Benefits of auditing management systems
  • Types of audits (internal, external, certification)
  • Audit principles and concepts
  • Audit terminology

Module 2: Planning an Audit

  • Purpose and scope of the audit
  • Audit criteria and audit objectives
  • Audit planning and preparation
  • Audit team selection and roles
  • Audit schedule and timeline

Module 3: Conducting an Audit

  • Audit techniques and methods
  • Audit evidence and documentation
  • Audit interviews and observations
  • Audit sampling and testing
  • Audit findings and reporting

Module 4: Reporting and Follow-up

  • Audit report writing and structure
  • Audit findings and recommendations
  • Audit follow-up and follow-through
  • Audit closure and verification
  • Continual improvement and audit cycle

Module 5: Practical Tools for Self-Assessment

  • Self-assessment techniques and methods
  • Self-assessment tools and templates
  • Self-assessment reporting and follow-up
  • Self-assessment and continual improvement
  • Self-assessment and audit cycle

Module 6: Auditing Different Management Systems

  • Auditing quality management systems (ISO 9001)
  • Auditing environmental management systems (ISO 14001)
  • Auditing occupational health and safety management systems (ISO 45001)
  • Auditing information security management systems (ISO 27001)
  • Auditing other management systems (ISO 22000, ISO 13485, etc.)

Module 7: Advanced Auditing Techniques

  • Audit risk assessment and management
  • Audit sampling and testing techniques
  • Audit evidence and documentation management
  • Audit team management and leadership
  • Audit conflict resolution and negotiation

Module 8: Audit Case Studies and Group Discussions

  • Real-life audit case studies and scenarios
  • Group discussions and debates on audit topics
  • Audit role-playing and simulations
  • Audit best practices and lessons learned
  • Audit continual improvement and learning


Course Features

  • Interactive and engaging: The course includes interactive lessons, quizzes, and group discussions to keep participants engaged and motivated.
  • Comprehensive and personalized: The course covers all aspects of auditing management systems and provides personalized feedback and coaching.
  • Up-to-date and practical: The course includes the latest developments and best practices in auditing management systems and provides practical tools and techniques for self-assessment.
  • Real-world applications: The course includes real-life case studies and scenarios to illustrate the application of auditing principles and practices.
  • High-quality content: The course includes high-quality video lessons, readings, and resources to support learning.
  • Expert instructors: The course is taught by experienced instructors with expertise in auditing management systems.
  • Certification: Participants receive a certificate upon completion of the course, issued by The Art of Service.
  • Flexible learning: The course is available online and can be completed at any time and from any location.
  • User-friendly: The course is designed to be user-friendly and easy to navigate.
  • Mobile-accessible: The course can be accessed on mobile devices.
  • Community-driven: The course includes a community forum for discussion and networking with other participants.
  • Actionable insights: The course provides actionable insights and practical recommendations for improving auditing practices.
  • Hands-on projects: The course includes hands-on projects and activities to apply learning.
  • Bite-sized lessons: The course includes bite-sized lessons and modules to support learning.
  • Lifetime access: Participants have lifetime access to the course materials and resources.
  • Gamification: The course includes gamification elements to make learning fun and engaging.
  • Progress tracking: The course includes progress tracking and feedback to support learning.


Certificate

Upon completion of the course, participants receive a certificate issued by The Art of Service. The certificate demonstrates that the participant has completed the course and has gained the knowledge and skills necessary to audit management systems.

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