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ISO 20000 Complete Self-Assessment Checklist and Audit Preparation Course

ISO 20000 Complete Self-Assessment Checklist and Audit Preparation Course

$199.00
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Course access is prepared after purchase and delivered via email
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Self-paced • Lifetime updates
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Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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ISO 20000 Complete Self-Assessment Checklist and Audit Preparation Course Curriculum

This comprehensive course is designed to equip participants with the knowledge and skills necessary to implement and maintain a service management system that meets the requirements of ISO 20000. Upon completion, participants will receive a certificate issued by The Art of Service.



Course Overview

This interactive and engaging course is structured into 8 modules, covering over 80 topics. The curriculum is designed to be comprehensive, practical, and applicable to real-world scenarios.



Course Outline

Module 1: Introduction to ISO 20000

  • Overview of ISO 20000 and its benefits
  • Understanding the ISO 20000 standard
  • Key concepts and terminology
  • Service management system (SMS) principles

Module 2: Service Management System (SMS) Requirements

  • Clause 4: Context of the organization
  • Clause 5: Leadership
  • Clause 6: Planning
  • Clause 7: Support
  • Clause 8: Operation
  • Clause 9: Performance evaluation
  • Clause 10: Improvement

Module 3: Service Design and Transition

  • Service catalogue management
  • Service level management
  • Capacity and availability management
  • Service continuity management
  • Information security management
  • Service validation and testing

Module 4: Service Operation

  • Service desk and incident management
  • Request fulfillment
  • Problem management
  • Event management
  • Access management

Module 5: Continual Service Improvement

  • Service reporting and measurement
  • Service level management
  • Continual service improvement (CSI) principles
  • CSI methods and techniques

Module 6: Audit Preparation

  • Audit principles and concepts
  • Audit preparation and planning
  • Audit execution and reporting
  • Corrective actions and follow-up

Module 7: Implementation and Maintenance

  • Implementing an SMS
  • Maintaining an SMS
  • Continual improvement
  • Best practices for SMS implementation

Module 8: Case Studies and Group Exercises

  • Real-world case studies
  • Group exercises and discussions
  • Action planning and implementation


Course Features

This course is designed to be:

  • Interactive: Engaging exercises and group discussions
  • Comprehensive: Covering all aspects of ISO 20000
  • Personalized: Tailored to meet individual needs
  • Up-to-date: Reflecting the latest industry trends and best practices
  • Practical: Applicable to real-world scenarios
  • User-friendly: Easy to navigate and access
  • Mobile-accessible: Accessible on-the-go
  • Community-driven: Opportunities for networking and collaboration
  • Actionable insights: Providing practical takeaways
  • Hands-on projects: Applying learning to real-world scenarios
  • Bite-sized lessons: Breaking down complex topics into manageable chunks
  • Lifetime access: Access to course materials for a lifetime
  • Gamification: Encouraging engagement and motivation
  • Progress tracking: Monitoring progress and achievement
Upon completion, participants will receive a certificate issued by The Art of Service, demonstrating their expertise and commitment to service management.

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