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ISO 20000 Complete Self-Assessment Checklist and Audit Template Training

ISO 20000 Complete Self-Assessment Checklist and Audit Template Training

$199.00
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Course access is prepared after purchase and delivered via email
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Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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ISO 20000 Complete Self-Assessment Checklist and Audit Template Training

Welcome to the ISO 20000 Complete Self-Assessment Checklist and Audit Template Training course. This comprehensive course is designed to provide participants with the knowledge and skills necessary to implement and maintain a service management system that meets the requirements of the ISO 20000 standard.



Course Overview

This course is a comprehensive and interactive training program that covers all aspects of the ISO 20000 standard. Participants will learn how to implement a service management system, conduct internal audits, and maintain certification.



Course Objectives

  • Understand the requirements of the ISO 20000 standard
  • Implement a service management system that meets the requirements of the ISO 20000 standard
  • Conduct internal audits to ensure compliance with the ISO 20000 standard
  • Maintain certification to the ISO 20000 standard
  • Improve service management practices and processes


Course Outline

Module 1: Introduction to ISO 20000

  • Overview of the ISO 20000 standard
  • History and evolution of the ISO 20000 standard
  • Benefits of implementing a service management system
  • Key concepts and terminology

Module 2: Service Management System Requirements

  • General requirements for a service management system
  • Service management system documentation
  • Service management system policies and objectives
  • Service management system roles and responsibilities

Module 3: Service Design and Transition

  • Service design principles and processes
  • Service catalogue and service level agreements
  • Service transition planning and implementation
  • Service asset and configuration management

Module 4: Service Delivery and Operations

  • Service delivery processes and procedures
  • Service level management and monitoring
  • Service continuity and availability management
  • Service demand and capacity management

Module 5: Internal Audits and Management Review

  • Internal audit principles and processes
  • Audit planning and preparation
  • Audit execution and reporting
  • Management review and continuous improvement

Module 6: Continual Improvement and Service Management System Maintenance

  • Continual improvement principles and processes
  • Service management system maintenance and review
  • Service management system improvement and optimization
  • Service management system certification and surveillance audits

Module 7: Case Studies and Group Exercises

  • Real-world case studies and examples
  • Group exercises and discussions
  • Application of ISO 20000 principles and concepts to real-world scenarios


Course Features

  • Interactive and engaging: The course includes a range of interactive elements, including quizzes, games, and group exercises.
  • Comprehensive and up-to-date: The course covers all aspects of the ISO 20000 standard and is updated regularly to reflect changes to the standard.
  • Practical and real-world: The course includes real-world examples and case studies to illustrate the application of ISO 20000 principles and concepts.
  • Expert instructors: The course is delivered by experienced instructors who are experts in the field of service management and ISO 20000.
  • Certification: Participants receive a certificate upon completion of the course, issued by The Art of Service.
  • Flexible learning: The course is available online and can be completed at the participant's own pace.
  • User-friendly: The course is designed to be user-friendly and easy to navigate.
  • Mobile-accessible: The course is accessible on a range of devices, including smartphones and tablets.
  • Community-driven: The course includes a range of community features, including discussion forums and live chats.
  • Actionable insights: The course provides participants with actionable insights and practical advice to improve their service management practices.
  • Hands-on projects: The course includes hands-on projects and exercises to help participants apply their knowledge and skills.
  • Bite-sized lessons: The course is broken down into bite-sized lessons to make it easier to learn and retain information.
  • Lifetime access: Participants have lifetime access to the course materials and resources.
  • Gamification: The course includes gamification elements, such as points and badges, to make learning more engaging and fun.
  • Progress tracking: The course includes progress tracking features to help participants track their progress and stay motivated.


What to Expect

Upon completion of the course, participants can expect to have a comprehensive understanding of the ISO 20000 standard and the skills and knowledge necessary to implement and maintain a service management system that meets the requirements of the standard.

Certificate of Completion: Participants receive a certificate upon completion of the course, issued by The Art of Service.

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