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ISO 20000 Implementation Checklist and Audit Preparation Essentials

ISO 20000 Implementation Checklist and Audit Preparation Essentials

$199.00
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ISO 20000 Implementation Checklist and Audit Preparation Essentials Course Curriculum

This comprehensive course is designed to equip participants with the knowledge and skills necessary to implement ISO 20000 and prepare for audits. Upon completion, participants will receive a certificate issued by The Art of Service.



Course Overview

The ISO 20000 Implementation Checklist and Audit Preparation Essentials course is a comprehensive and interactive program that covers the key aspects of implementing ISO 20000 and preparing for audits. The course is designed to be engaging, practical, and relevant to real-world applications.



Course Outline

Module 1: Introduction to ISO 20000

  • Overview of ISO 20000
  • Benefits of implementing ISO 20000
  • Key concepts and terminology
  • Understanding the ISO 20000 standard

Module 2: Understanding the ISO 20000 Requirements

  • Clause 4: Context of the organization
  • Clause 5: Leadership
  • Clause 6: Planning
  • Clause 7: Support
  • Clause 8: Operation
  • Clause 9: Performance evaluation
  • Clause 10: Improvement

Module 3: Implementing ISO 20000

  • Gap analysis and readiness assessment
  • Developing an implementation plan
  • Establishing a service management system (SMS)
  • Defining service level agreements (SLAs)
  • Implementing service catalog and service level management

Module 4: Service Management Processes

  • Service desk and incident management
  • Problem management
  • Change management
  • Release and deployment management
  • Service validation and testing

Module 5: Audit Preparation

  • Understanding the audit process
  • Preparing for an ISO 20000 audit
  • Conducting a self-assessment
  • Identifying and addressing nonconformities
  • Developing an audit plan and checklist

Module 6: Continual Improvement and Maintenance

  • Understanding the importance of continual improvement
  • Identifying opportunities for improvement
  • Implementing improvements
  • Monitoring and reviewing the SMS
  • Maintaining ISO 20000 certification

Module 7: Case Studies and Group Exercises

  • Real-world case studies
  • Group exercises and discussions
  • Applying ISO 20000 principles to real-world scenarios
  • Sharing experiences and best practices


Course Features

  • Interactive and engaging content
  • Comprehensive and up-to-date coverage of ISO 20000
  • Practical and relevant to real-world applications
  • Expert instructors with extensive experience
  • Certificate upon completion issued by The Art of Service
  • Flexible learning options to suit your needs
  • User-friendly and mobile-accessible platform
  • Community-driven discussion forums
  • Actionable insights and hands-on projects
  • Bite-sized lessons for easy learning
  • Lifetime access to course materials
  • Gamification and progress tracking to motivate learning


What to Expect

Upon completing this course, participants will have a comprehensive understanding of ISO 20000 and the skills necessary to implement it and prepare for audits. Participants will receive a certificate issued by The Art of Service, demonstrating their expertise and commitment to service management.

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