Save time, empower your teams and effectively upgrade your processes with access to this practical ISO 20000 Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any ISO 20000 related project.
Download the Toolkit and in Three Steps you will be guided from idea to implementation results.
The Toolkit contains the following practical and powerful enablers with new and updated ISO 20000 specific requirements:
STEP 1: Get your bearings
Start with...
- The latest quick edition of the ISO 20000 Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.
Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
Then find your goals...
STEP 2: Set concrete goals, tasks, dates and numbers you can track
Featuring 996 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which ISO 20000 improvements can be made.
Examples; 10 of the 996 standard requirements:
- What are the implications of a lack of resources or budget on our service management system information security management processes, and how can we prioritize our resources and budget to maximize our information security posture?
- How do we ensure that service asset and configuration management processes are aligned with our organization's overall service strategy and objectives, and what are the implications for our service portfolio management processes?
- How can we ensure that our service reporting management process is integrated with other service management processes, such as incident management and problem management, to provide a holistic view of service performance?
- What are the key metrics that we should use to measure the effectiveness of our service management system information security management processes, and how can we use these metrics to identify areas for improvement?
- How can we ensure that our service management system information security management processes are integrated with other business processes, such as incident management, problem management, and change management?
- What are the risks associated with outsourcing service management system information security management processes, and how can we mitigate these risks through contractual agreements and service level agreements?
- How does the service desk management process ensure that all service desk staff are aware of their roles and responsibilities, and how are these roles and responsibilities communicated to the customers and users?
- What are the different types of validation and testing that we need to perform, such as component, integration, system, and acceptance testing, and how will we determine which types are required for each service?
- How can we ensure that our service reporting management process is integrated with our continuity management process, to ensure that service reports are produced even in the event of a disaster or major incident?
- What measures can we take to identify and mitigate risks associated with service management system information security, and how can we prioritize these risks based on their potential impact on our organization?
Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:
- The workbook is the latest in-depth complete edition of the ISO 20000 book in PDF containing 996 requirements, which criteria correspond to the criteria in...
Your ISO 20000 self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:
- The Self-Assessment Excel Dashboard; with the ISO 20000 Self-Assessment and Scorecard you will develop a clear picture of which ISO 20000 areas need attention, which requirements you should focus on and who will be responsible for them:
- Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
- Gives you a professional Dashboard to guide and perform a thorough ISO 20000 Self-Assessment
- Is secure: Ensures offline data protection of your Self-Assessment results
- Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:
STEP 3: Implement, Track, follow up and revise strategy
The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage ISO 20000 projects with the 62 implementation resources:
- 62 step-by-step ISO 20000 Project Management Form Templates covering over 1500 ISO 20000 project requirements and success criteria:
Examples; 10 of the check box criteria:
- Procurement Management Plan: Is the assigned ISO 20000 project manager a PMP (Certified ISO 20000 project manager) and experienced?
- Source Selection Criteria: How can solicitation Schedules be improved to yield more effective price competition?
- Activity Cost Estimates: What do you want to know about the stay to know if costs were inappropriately high or low?
- Quality Audit: How does your organization know that the review processes are effective?
- Team Operating Agreement: Do you use a parking lot for any items that are important and outside of the agenda?
- Scope Management Plan: What problem is being solved by delivering this ISO 20000 project?
- Probability and Impact Matrix: How do risks change during the ISO 20000 projects life cycle?
- Planning Process Group: Is the duration of the program sufficient to ensure a cycle that will ISO 20000 project the sustainability of the interventions?
- Probability and Impact Matrix: What will be the impact or consequence if the risk occurs?
- Quality Audit: Do all staff have the necessary authority and resources to deliver what is expected of them?
Step-by-step and complete ISO 20000 Project Management Forms and Templates including check box criteria and templates.
1.0 Initiating Process Group:
- 1.1 ISO 20000 project Charter
- 1.2 Stakeholder Register
- 1.3 Stakeholder Analysis Matrix
2.0 Planning Process Group:
- 2.1 ISO 20000 project Management Plan
- 2.2 Scope Management Plan
- 2.3 Requirements Management Plan
- 2.4 Requirements Documentation
- 2.5 Requirements Traceability Matrix
- 2.6 ISO 20000 project Scope Statement
- 2.7 Assumption and Constraint Log
- 2.8 Work Breakdown Structure
- 2.9 WBS Dictionary
- 2.10 Schedule Management Plan
- 2.11 Activity List
- 2.12 Activity Attributes
- 2.13 Milestone List
- 2.14 Network Diagram
- 2.15 Activity Resource Requirements
- 2.16 Resource Breakdown Structure
- 2.17 Activity Duration Estimates
- 2.18 Duration Estimating Worksheet
- 2.19 ISO 20000 project Schedule
- 2.20 Cost Management Plan
- 2.21 Activity Cost Estimates
- 2.22 Cost Estimating Worksheet
- 2.23 Cost Baseline
- 2.24 Quality Management Plan
- 2.25 Quality Metrics
- 2.26 Process Improvement Plan
- 2.27 Responsibility Assignment Matrix
- 2.28 Roles and Responsibilities
- 2.29 Human Resource Management Plan
- 2.30 Communications Management Plan
- 2.31 Risk Management Plan
- 2.32 Risk Register
- 2.33 Probability and Impact Assessment
- 2.34 Probability and Impact Matrix
- 2.35 Risk Data Sheet
- 2.36 Procurement Management Plan
- 2.37 Source Selection Criteria
- 2.38 Stakeholder Management Plan
- 2.39 Change Management Plan
3.0 Executing Process Group:
- 3.1 Team Member Status Report
- 3.2 Change Request
- 3.3 Change Log
- 3.4 Decision Log
- 3.5 Quality Audit
- 3.6 Team Directory
- 3.7 Team Operating Agreement
- 3.8 Team Performance Assessment
- 3.9 Team Member Performance Assessment
- 3.10 Issue Log
4.0 Monitoring and Controlling Process Group:
- 4.1 ISO 20000 project Performance Report
- 4.2 Variance Analysis
- 4.3 Earned Value Status
- 4.4 Risk Audit
- 4.5 Contractor Status Report
- 4.6 Formal Acceptance
5.0 Closing Process Group:
- 5.1 Procurement Audit
- 5.2 Contract Close-Out
- 5.3 ISO 20000 project or Phase Close-Out
- 5.4 Lessons Learned
Results
With this Three Step process you will have all the tools you need for any ISO 20000 project with this in-depth ISO 20000 Toolkit.
In using the Toolkit you will be better able to:
- Diagnose ISO 20000 projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- Implement evidence-based best practice strategies aligned with overall goals
- Integrate recent advances in ISO 20000 and put process design strategies into practice according to best practice guidelines
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make ISO 20000 investments work better.
This ISO 20000 All-Inclusive Toolkit enables You to be that person.
Includes lifetime updates
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
