A tailored course, built for your situation
Mastering ISO 22301 for DevOps Leaders in Telecom Transformation
Turn continuity policy into deployed systems 40% faster with a battle-tested implementation playbook
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Spending too long turning resilience plans into working systems?
The situation this course is for
Teams waste months translating ISO 22301 requirements into deployable DevOps pipelines. Misalignment between compliance intent and engineering execution creates rework, delays audits, and slows transformation. The gap isn't knowledge, it's knowing exactly which controls to automate first, which documentation patterns avoid reinspection, and how to sequence integration without blocking release cycles.
Who this is for
Senior DevOps leader in regulated telecom or cloud infrastructure, leading operational transformation and accountable for resilience compliance
Who this is not for
Entry-level engineers, compliance auditors without deployment authority, or teams not actively implementing ISO 22301
What you walk away with
- Ship compliant continuity artefacts in under six weeks using a phased deployment model
- Automate 80% of ISO 22301 evidence collection directly from CI/CD pipelines
- Reduce cross-team alignment time by reusing standard interface contracts
- Deploy a living SoA that updates automatically with infrastructure changes
- Confidently lead ISO 22301 integration without relying on external consultants
The 12 modules (with all 144 chapters)
Module 1. ISO 22301 Scope Definition for DevOps Environments
Define the boundaries of your continuity management system with precision, focusing only on systems where uptime impacts customer service levels. Learn how to exclude non-critical tooling without weakening compliance posture.
12 chapters in this module
- Understanding clause 4.3 of ISO 22301
- Mapping services to customer impact tiers
- Identifying in-scope cloud workloads
- Excluding non-critical CI/CD components
- Documenting rationale for audit trails
- Using uptime SLAs to justify scope
- Avoiding over-inclusion drift
- Aligning scope with network operations
- Integrating with change advisory boards
- Versioning scope boundary decisions
- Stakeholder sign-off workflows
- Common scope pitfalls in telecom
Module 2. Risk Assessment Patterns for High-Velocity Deployments
Apply lightweight, repeatable risk assessment methods that keep pace with DevOps cycles. Move beyond static spreadsheets to dynamic inputs from monitoring and deployment frequency.
12 chapters in this module
- Clause 5.2 risk criteria alignment
- Using deployment rollback rates as risk input
- Automating threat scenario scoring
- Incorporating MTTR data into analysis
- Weighting customer-facing services
- Dynamic risk heat maps
- Risk register update triggers
- Aligning with SecOps findings
- Fast-track assessment for hotfixes
- Documenting assumptions clearly
- Linking risk to deployment gates
- Audit-ready risk rationale
Module 3. BCP Development for Cloud-Native Architectures
Build business continuity plans that reflect real infrastructure , not idealised diagrams. Focus on Kubernetes failover, multi-region data flow, and stateful service recovery.
12 chapters in this module
- Clause 8.2 planning requirements
- Defining RTOs for microservices
- RPO alignment with database replication
- Stateful app recovery patterns
- Failover testing in staging
- Documenting DNS cutover steps
- Messaging during partial outages
- Using Terraform state in recovery
- Mapping data dependencies
- Validating recovery with chaos engineering
- Version control for BCPs
- Common gaps in cloud BCPs
Module 4. Exercising Continuity Plans in CI/CD Pipelines
Embed continuity testing into regular deployment workflows. Turn manual drills into automated validation events that prove resilience without interruption.
12 chapters in this module
- Clause 9.1 monitoring requirements
- Defining test objectives
- Automating DNS failover checks
- Validating data consistency
- Simulating region outages
- Integrating with monitoring systems
- Using synthetic transactions
- Measuring test effectiveness
- Documenting test results
- Scheduling quarterly validations
- Cross-team coordination
- Audit evidence packaging
Module 5. Automating Evidence Collection from DevOps Tools
Eliminate manual evidence gathering by pulling ISO 22301 compliance data directly from Jira, ServiceNow, and CI/CD logs. Reduce audit prep from weeks to hours.
12 chapters in this module
- Clause 7.5 documentation requirements
- Identifying required evidence types
- Mapping controls to data sources
- Using API calls for evidence
- Storing logs for seven years
- Tagging artefacts for retrieval
- Automated report generation
- Integrating with GRC platforms
- Validation workflows
- Handling versioned controls
- Audit trail completeness
- Reducing rework during review
Module 6. Stakeholder Communication During Outages
Design clear, actionable communication protocols that work during crises. Move beyond templates to role-specific messaging that reduces confusion.
12 chapters in this module
- Clause 8.4 communication planning
- Identifying internal stakeholders
- Defining escalation triggers
- Crafting technical alerts
- Writing executive summaries
- Customer notification templates
- Using comms bridges
- Updating status pages
- Handling media inquiries
- Archiving communications
- Testing message clarity
- Reviewing for legal alignment
Module 7. Integration with IT Service Management
Align ISO 22301 with ITIL practices without slowing response. Focus on seamless handoffs between incident management and continuity execution.
12 chapters in this module
- Linking to incident response
- Using ServiceNow outages module
- Triggering BCP from Sev-1 tickets
- Escalation to crisis team
- Parallel tracking systems
- Status reporting cadence
- Post-event review integration
- Training service desk staff
- Documenting handoff steps
- Aligning with change management
- Measuring coordination speed
- Common integration points
Module 8. Management Review and Executive Reporting
Prepare concise, evidence-backed reports that show progress without oversimplifying. Focus on metrics that matter to leadership.
12 chapters in this module
- Clause 9.3 management review
- Selecting KPIs for resilience
- Measuring test success rates
- Tracking audit readiness
- Reporting on training completion
- Showing reduction in exposure
- Using visual dashboards
- Aligning with ESG goals
- Preparing presentation packs
- Handling leadership questions
- Versioning review minutes
- Driving decisions from reviews
Module 9. Continual Improvement in High-Churn Environments
Update your BCMS without restarting audits. Learn how to treat ISO 22301 as a living system that evolves with infrastructure.
12 chapters in this module
- Clause 10.2 improvement requirements
- Identifying improvement triggers
- Using post-mortems for updates
- Updating documentation
- Revalidating affected controls
- Notifying stakeholders
- Version control strategies
- Audit trail maintenance
- Tracking improvement impact
- Avoiding improvement debt
- Measuring pace of update
- Sustaining momentum
Module 10. Vendor and Third-Party Resilience Oversight
Extend ISO 22301 to external providers without creating friction. Focus on evidence-based validation, not paperwork.
12 chapters in this module
- Clause 8.1 control application
- Assessing vendor risk
- Defining required evidence
- Using SOC 2 reports
- Conducting remote assessments
- Tracking compliance status
- Handling non-compliance
- Building audit trails
- Renewal checklists
- Reducing vendor burden
- Improving response speed
- Reporting on third-party risk
Module 11. Training and Awareness for Technical Teams
Deliver resilience training that sticks , focused on real scenarios, not compliance checklists. Drive behaviour change through practice.
12 chapters in this module
- Clause 7.2 competence requirements
- Assessing team knowledge
- Designing role-based modules
- Using real outage data
- Gamifying training
- Tracking completion
- Creating quick-reference guides
- Running tabletop drills
- Testing response time
- Updating materials
- Measuring retention
- Linking to onboarding
Module 12. Certification Audit Preparation Without Firefighting
Enter certification audits with confidence. Know exactly what evidence is needed, where it lives, and how to present it.
12 chapters in this module
- Understanding audit stages
- Preparing documentation
- Conducting internal mock audits
- Selecting sample evidence
- Coordinating team availability
- Handling auditor questions
- Responding to findings
- Tracking corrective actions
- Maintaining readiness
- Reducing audit duration
- Building auditor trust
- Celebrating certification
How this maps to your situation
- You're leading DevOps transformation with resilience compliance as a key milestone
- You need to deliver ISO 22301 artefacts faster without cutting corners
- You're coordinating across network, security, and cloud teams under tight deadlines
- You want to reduce reliance on external consultants for framework implementation
Before vs. after
Before
Spending weeks translating ISO 22301 requirements into deployable systems, relying on manual evidence collection and last-minute audits.
After
Shipping validated, compliant continuity artefacts in under six weeks using automated workflows and a repeatable playbook.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters total)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per module, designed to be consumed in tandem with active implementation work.
If nothing changes
Without a proven method, teams continue to treat ISO 22301 as a compliance hurdle , leading to delayed deployments, audit findings, and eroded trust in transformation velocity.
How this compares to the alternatives
Unlike generic ISO 22301 training, this course is tailored to DevOps leaders in telecom , combining framework mastery with deployment velocity. No other program delivers a hand-built playbook for turning policy into production systems in under six weeks.
Frequently asked
Is this course relevant if we're not pursuing certification?
Yes. The focus is on building a working resilience system, whether or not you seek formal certification. The artefacts are valuable regardless.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Will this work for AWS and Azure environments?
Yes. The patterns apply to any cloud-native, containerised environment regardless of provider.
$199 one-time. Approximately 3 hours per module, designed to be consumed in tandem with active implementation work..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours