A tailored course, built for your situation
Mastering ISO 22301 for General Managers in Hospitality Operations
Own the final call on business continuity decisions without escalation
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Stalled continuity plans and delayed vendor responses under pressure
The situation this course is for
Even experienced operators face delays when they need cross-departmental buy-in or executive sign-off during incidents. Without clear authority, response timelines stretch, guest trust erodes, and recovery costs rise.
Who this is for
Senior hospitality operator overseeing venue performance, compliance, and incident readiness
Who this is not for
Entry-level managers, consultants without venue experience, or staff focused only on daily service execution
What you walk away with
- Own the final decision on incident response activation and sequencing
- Set recovery time objectives for critical vendors without escalation
- Approve or adjust business continuity plans in real time during disruptions
- Document decision rights that align with ISO 22301 requirements
- Lead post-incident reviews with auditable justification for all key choices
The 12 modules (with all 144 chapters)
Module 1. Understanding ISO 22301 in High-Traffic Venue Contexts
Ground your business continuity planning in real-world hospitality pressures, from event cancellations to HVAC failures and staffing outages.
12 chapters in this module
- What ISO 22301 means for rooftop venues
- Key clauses every General Manager must know
- Mapping guest experience to continuity outcomes
- Regulatory expectations in NYC metro area
- Common gaps in venue-level planning
- How ISO 22301 differs from general safety plans
- Stakeholder roles during an incident
- Time-critical decisions under clause 8
- Documented authority vs verbal approval
- First 60 minutes of incident response
- Vendor interdependence risks
- Recovery objectives by system type
Module 2. Identifying Critical Functions and Dependencies
Pinpoint which systems, staff, and vendors keep the venue operating and must be recovered first.
12 chapters in this module
- Guest access systems priority
- Bar and kitchen operations mapping
- Security and safety interdependencies
- HVAC and structural monitoring
- Digital reservation platforms
- Point-of-sale system dependencies
- Nightly revenue loss exposure
- Outdoor space usability thresholds
- Staffing minimums by role
- Mutual aid agreements
- Third-party service SLAs
- Weather-triggered outage planning
Module 3. Setting Recovery Time Objectives
Define how fast each function must return after disruption, so you can hold vendors and teams accountable.
12 chapters in this module
- Defining RTO for bar service
- Catering contract minimums
- Event postponement thresholds
- Reservation system uptime
- Security staffing timelines
- HVAC restoration targets
- Public address system recovery
- Lighting and ambiance systems
- Wi-Fi for guest experience
- Payment processing windows
- Beverage inventory access
- Permit and licensing continuity
Module 4. Designing Incident Response Triggers
Establish clear, documented thresholds that activate your continuity plan, so decisions happen faster.
12 chapters in this module
- Rainfall volume thresholds
- Wind speed triggers
- Power loss duration
- Staff no-shows by shift
- Vendor delivery failures
- Security incidents on site
- Medical emergencies affecting operations
- Fire alarm activation paths
- Crowd control escalation
- Social media crisis volume
- Regulator inspection intensity
- Internal audit flags
Module 5. Documenting Decision Authority
Clearly assign who owns each call, especially you, so there’s no delay when pressure hits.
12 chapters in this module
- Final call on event cancellation
- Sign-off on backup vendor activation
- Approval of overtime deployment
- Override of reservation limits
- Decision to close rooftop sections
- Authority to suspend service types
- Call to mobilize crisis team
- Escalation protocols you control
- Vendor communication ownership
- Guest communication templates
- Media statement authority
- Post-event review leadership
Module 6. Aligning with Legal and Regulatory Requirements
Meet city, state, and industry standards for venue operations during disruptions.
12 chapters in this module
- NYC building code requirements
- Alcohol service regulations
- Occupancy limits during incidents
- ADA compliance in recovery
- Labor law considerations
- Health department expectations
- Fire safety inspections
- Insurance policy conditions
- Liability exposure thresholds
- Vendor compliance audits
- Incident reporting timelines
- Documentation retention rules
Module 7. Integrating with Enterprise Systems
Connect your venue’s plan to central HR, IT, and facilities platforms.
12 chapters in this module
- HR on-call rotation integration
- IT helpdesk incident logging
- Facilities maintenance tracking
- Cloud-based reservation sync
- Central accounting for loss reporting
- Payroll system for extended closures
- Email alert distribution lists
- Access control during incidents
- Surveillance data retention
- Vendor contract management
- Insurance claim workflows
- Regulatory reporting modules
Module 8. Testing and Exercising the Plan
Run realistic drills that validate decision speed, team response, and guest impact.
12 chapters in this module
- Tabletop exercise design
- Weather simulation scenarios
- Staffing outage drills
- Power failure test protocols
- Vendor response timing
- Guest evacuation walk-throughs
- Communication chain testing
- After-action review process
- Documentation update cycles
- Regulator-facing demonstration
- Third-party audit readiness
- Annual plan refresh rhythm
Module 9. Maintaining Plan Currency
Keep the plan updated with real changes in staff, vendors, and infrastructure.
12 chapters in this module
- Quarterly review cadence
- Contractor change notifications
- Menu and service updates
- Staff role changes
- Venue layout modifications
- Vendor onboarding integration
- Insurance renewal alignment
- Regulatory inspection outcomes
- Guest feedback loops
- Weather pattern trends
- City policy changes
- Internal audit findings
Module 10. Leading Post-Incident Reviews
Own the analysis after any disruption to reinforce your authority and improve future response.
12 chapters in this module
- Timeline reconstruction
- Decision justification documentation
- Vendor performance scoring
- Guest impact assessment
- Staff response evaluation
- Financial loss reporting
- Regulatory follow-up tracking
- Insurance claim justification
- Reputation recovery planning
- Lessons documented in playbook
- Updates to decision triggers
- Revisions to RTOs and roles
Module 11. Building Cross-Functional Influence
Strengthen your role as the central node in continuity planning across teams.
12 chapters in this module
- HR collaboration on staffing
- IT integration for system recovery
- Legal alignment on liability
- Finance input on loss thresholds
- Marketing on guest communication
- Vendors in plan design
- Regulator engagement strategy
- City agency coordination
- Emergency services liaison
- Executive leadership updates
- Board-level summary rhythm
- Peer venue knowledge sharing
Module 12. Scaling Authority Across Seasons and Sites
Extend your proven decision framework to new events, locations, or brands.
12 chapters in this module
- Seasonal weather planning
- Summer event surge prep
- Winter closure protocols
- Multi-venue coordination
- Franchise consistency
- Brand-level continuity standards
- Training for new GMs
- Central playbook customization
- Benchmarking across locations
- Cost of delay calculations
- ROI of continuity planning
- Authority documentation portability
How this maps to your situation
- New York City rooftop operations
- High-profile guest events
- Weather-dependent revenue
- Regulated alcohol and food service
Before vs. after
Before
Waiting for approvals during incidents, inconsistent vendor recovery, unclear decision ownership
After
Immediate authority on response activation, documented RTOs, auditable decision trail
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per module, designed for completion in 12 weeks with on-the-job application.
If nothing changes
Without documented authority, delays during disruptions lead to revenue loss, guest dissatisfaction, and regulatory exposure.
How this compares to the alternatives
Unlike generic ISO 22301 training, this course is focused on hospitality General Managers with real authority over venue continuity. No other program ties decision ownership to actual incident response triggers in high-traffic rooftop environments.
Frequently asked
Who is this course for?
General Managers and senior venue operators responsible for business continuity, incident response, and compliance in hospitality settings.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Does this apply to non-hospitality industries?
The principles apply broadly, but examples and templates are tailored to rooftop venues and hospitality operations.
$199 one-time. Approximately 3 hours per module, designed for completion in 12 weeks with on-the-job application..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours