A tailored course, built for your situation
Mastering ISO 22301 for Telstra BigPond Operations Leaders
Turn business continuity planning into an owned, strategic function with full authority over response frameworks and cross-functional alignment.
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Being the go-to responder isn’t enough, you’re expected to lead the framework, but without full control over decisions or timelines.
The situation this course is for
Continuity work still defaults to ad-hoc coordination, reactive updates, and shared ownership. Plans exist, but authority doesn’t. Stakeholders loop in too late, recovery timelines drift, and your team bears the load without decision rights.
Who this is for
Senior operations leader in a regulated telecom environment, managing service delivery and incident response with growing expectations to lead formal resilience programs.
Who this is not for
Individuals looking for introductory compliance training or those without decision-level access to continuity or ITSM workflows.
What you walk away with
- Formal ownership of ISO 22301 framework governance in your current role
- Clear escalation protocols that route critical decisions to your desk
- Repeatable recovery playbooks adopted across teams
- Authority to approve or adjust recovery timelines without escalation
- Documented control mapping that satisfies internal audit and APRA CPS 234 expectations
The 12 modules (with all 144 chapters)
Module 1. Understanding ISO 22301 in the Telco Context
Ground the standard in real-world BigPond service scenarios, focusing on customer impact thresholds and regulatory expectations.
12 chapters in this module
- Scope definition for network services
- Regulatory mapping to APRA CPS 234
- Service continuity vs data continuity
- Stakeholder roles in outage scenarios
- Incident classification thresholds
- Recovery time objectives by service tier
- Customer notification protocols
- ITIL integration points
- Change control impacts
- Third-party dependencies
- Legal disclosure triggers
- Drift detection cycles
Module 2. Establishing Governance Authority
Build the case for centralized control over business continuity decisions within your existing role.
12 chapters in this module
- Defining decision rights
- Formal sign-off pathways
- Escalation routing logic
- Framework ownership language
- Steering committee structure
- Reporting cadence to leadership
- Budget control levers
- Cross-functional buy-in
- Accountability matrices
- Version control protocols
- Stakeholder veto conditions
- Framework change approvals
Module 3. Risk Assessment Alignment
Map ISO 22301 to existing risk registers and assurance activities without creating parallel work.
12 chapters in this module
- Linking BIA to risk appetite
- Threat modeling for telco services
- Single source of truth for exposure
- Third-party risk integration
- Cyber-physical dependencies
- Supply chain continuity
- Geographic redundancy rules
- Workforce availability risks
- Crisis comms dependencies
- Recovery site validation
- Regulatory breach thresholds
- Insurance policy alignment
Module 4. Business Impact Analysis Execution
Drive BIA activities with precision, focusing on what BigPond services are truly critical and why.
12 chapters in this module
- Service tier definitions
- Customer impact scoring
- Revenue loss modeling
- Reputation damage bands
- Legal exposure thresholds
- Interdependency mapping
- Manual workarounds
- Data integrity thresholds
- Recovery point definitions
- Cascading failure paths
- Vendor recovery SLAs
- BIA refresh triggers
Module 5. Continuity Strategy Development
Design response strategies that match actual service needs, not generic templates.
12 chapters in this module
- Recovery location selection
- Workforce mobilisation plans
- Critical supplier reengagement
- Cloud failover protocols
- Customer comms playbooks
- Regulatory update timelines
- Media response coordination
- Internal communications
- Vendor recovery tracking
- Alternate routing rules
- Manual process activation
- Fallback duration limits
Module 6. Incident Response Integration
Embed ISO 22301 recovery protocols directly into existing NOC and SOC workflows.
12 chapters in this module
- Incident classification mapping
- Alerting escalation rules
- War room activation
- Command structure clarity
- Decision threshold definitions
- External agency coordination
- Legal hold procedures
- Evidence preservation
- Regulator update protocol
- Post-event review timing
- Service restoration checks
- Customer notification workflow
Module 7. Exercising and Testing Plans
Run tests that validate recovery paths and build executive confidence in your team's readiness.
12 chapters in this module
- Test scenario design
- Stakeholder participation
- Simulation vs live failover
- Performance metrics tracking
- Gap identification method
- Corrective action logging
- Audit trail creation
- Regulatory demonstration
- Customer impact estimation
- Recovery time validation
- Third-party test inclusion
- Lessons learned integration
Module 8. Maintaining Plan Currency
Keep plans up to date without burdening teams with constant revisions.
12 chapters in this module
- Change trigger detection
- Version control system
- Automated review reminders
- Stakeholder feedback loops
- Configuration drift alerts
- Service decommission rules
- New service onboarding
- Contract renewal checks
- Leadership transition plans
- Site closure protocols
- Technology sunset rules
- Audit readiness checks
Module 9. Stakeholder Communication Strategy
Craft messaging that aligns leadership, legal, and customer-facing teams to your continuity framework.
12 chapters in this module
- Executive briefing templates
- Regulatory update formats
- Legal disclosure wording
- Customer notification tiers
- Media statement drafts
- Internal comms cadence
- Vendor update rules
- Investor update protocol
- Board-level summary
- Crisis timeline publishing
- Post-event transparency
- Reputation recovery
Module 10. Audit and Compliance Evidence
Generate clean, defensible evidence for internal audit and external regulators.
12 chapters in this module
- Evidence collection workflow
- Retention period rules
- Versioned document storage
- Access control logging
- Audit trail completeness
- Regulatory alignment mapping
- Gap disclosure protocol
- Remediation tracking
- Third-party attestation
- Control testing records
- Compliance reporting
- Evidence package assembly
Module 11. Driving Cross-Functional Adoption
Get other teams to adopt your continuity protocols as their default response path.
12 chapters in this module
- Change management approach
- Incentive alignment
- Accountability rules
- Performance metric linkage
- Training rollout plan
- Champion network
- Feedback integration
- Process embedding
- Tooling integration
- Compliance tracking
- Recognition mechanisms
- Leadership endorsement
Module 12. Sustaining Leadership Confidence
Maintain executive trust through consistent performance and clear communication.
12 chapters in this module
- Reporting rhythm design
- KPI dashboard
- Risk exposure updates
- Recovery success stories
- Near-miss reporting
- Resource request justification
- Budget renewal case
- Team recognition
- Lessons shared
- Improvement roadmap
- External benchmarking
- Maturity progression
How this maps to your situation
- Post-incident review
- Annual continuity refresh
- Regulatory audit prep
- Service launch with high availability
Before vs. after
Before
Continuity efforts are reactive, fragmented, and require constant coordination across teams without clear ownership.
After
You own the framework end to end, decisions, timelines, and stakeholder alignment all flow through your leadership.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per module, designed for completion over 6-8 weeks with real-world application between modules.
If nothing changes
Without formal ownership, continuity remains a shared burden where delays multiply during outages and accountability blurs under pressure.
How this compares to the alternatives
Generic ISO 22301 training covers theory and checklists. This course focuses on earning decision authority, embedding frameworks in live operations, and gaining control over escalation paths, specific to your role at Telstra BigPond.
Frequently asked
Will this help me lead without direct authority over other teams?
Yes. The course focuses on influence through framework ownership, clear protocols, and stakeholder alignment, proven in telco operations environments.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Can I apply this while staying in my current role?
Absolutely. The course is designed to expand your mandate without requiring a title change.
$199 one-time. Approximately 3 hours per module, designed for completion over 6-8 weeks with real-world application between modules..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours