A tailored course, built for your situation
Mastering ISO 22301 for Senior Operations Leaders in Global Real Estate
Build unshakable continuity programs with full ownership of response architecture and recovery sequencing.
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Still routing continuity updates through senior stakeholders?
Who this is for
Senior operations leader in a global commercial real estate firm managing multi-site business continuity and disaster recovery planning.
Who this is not for
This is not for junior coordinators, IT-only BCM owners, or practitioners without authority over cross-functional response timelines.
What you walk away with
- Own final approval on business continuity activation criteria without escalation
- Set and adjust vendor recovery time objectives independently
- Define incident escalation thresholds tailored to regional site risk profiles
- Deploy localized ISO 22301 playbooks that align with corporate audit standards
- Maintain a living, documented command structure that persists through leadership changes
The 12 modules (with all 144 chapters)
Module 1. Foundations of ISO 22301 in Global Real Estate Operations
Understand how ISO 22301 applies specifically to large-scale property and facilities management organizations with distributed sites.
12 chapters in this module
- Scope definition for global real estate portfolios
- Distinguishing business continuity from disaster recovery
- Regulatory expectations in North American and EMEA markets
- Mapping ISO 22301 to CBRE-scale site operations
- Roles and responsibilities in multi-jurisdictional planning
- Continuity vs. pandemic response frameworks
- Integration with enterprise risk management
- Key performance indicators for uptime assurance
- Stakeholder alignment without overreach
- Document control in decentralized environments
- Incident classification levels
- Audit readiness fundamentals
Module 2. Defining Command Structure and Escalation Protocols
Establish clear ownership over incident initiation, escalation paths, and cross-functional response sequencing.
12 chapters in this module
- Who activates the BC plan
- Tiered incident classification criteria
- Escalation authority thresholds
- Cross-site communication trees
- Legal and compliance notification rules
- Executive comms timing
- Vendor inclusion in activation
- Remote site autonomy limits
- Jurisdiction-specific triggers
- Documented command handover
- Response fatigue mitigation
- Post-event de-escalation
Module 3. Vendor Recovery SLA Ownership and Oversight
Gain full decision rights over third-party recovery time objectives and performance benchmarks.
12 chapters in this module
- Vendor categorization by criticality
- Setting RTO and RPO independently
- SLA adjustment without approval
- Penalty enforcement protocols
- Dispute resolution frameworks
- Multi-vendor coordination rules
- Regional compliance alignment
- Fallback provider selection
- Contract clause integration
- Performance benchmarking
- Quarterly review authority
- Emergency bypass procedures
Module 4. Site-Level Continuity Plan Customization
Implement localized playbooks that reflect regional risks while maintaining central auditability.
12 chapters in this module
- Regional risk profile inputs
- Custom plan templates by location
- Language and regulation alignment
- Local team authority limits
- Central oversight without micromanagement
- Fire, flood, and outage planning
- Staff availability assumptions
- Remote access fallbacks
- Insurance claim coordination
- Utility provider dependencies
- Local government coordination
- Plan refresh triggers
Module 5. Audit Independence and Evidence Readiness
Produce clean, consistent evidence packages for ISO 22301 audits without external coordination.
12 chapters in this module
- Audit evidence checklist design
- Document version control
- Cross-reference indexing
- Automated evidence collection
- Internal mock audit cycles
- Findings resolution workflow
- Regulator-facing narrative drafting
- Timeline consistency checks
- Policy-to-practice alignment
- Gap tracking without panic
- Corrective action ownership
- Audit closure authority
Module 6. Incident Simulation and Response Validation
Run realistic drills that validate recovery timelines and team readiness.
12 chapters in this module
- Simulation scenario design
- Unannounced drill protocols
- Tabletop exercise structure
- Third-party inclusion rules
- Response time measurement
- After-action review templates
- Improvement tracking
- Executive observation guidelines
- Legal privilege in simulations
- Cross-border drill challenges
- Drill frequency benchmarks
- Public relations coordination
Module 7. Change Management in Continuity Frameworks
Update policies, plans, and roles without triggering senior reviews for standard revisions.
12 chapters in this module
- Defining standard vs. major changes
- Self-approved update thresholds
- Change log maintenance
- Stakeholder notification rules
- Emergency change protocols
- Rollback procedures
- Version history tracking
- Approval matrix design
- Change audit trails
- Cross-functional alignment
- Template reuse strategies
- Post-change validation
Module 8. Executive Communication and Visibility Control
Shape how continuity status is reported to leadership, what they see, when, and in what form.
12 chapters in this module
- Executive summary templates
- Status reporting frequency
- Threshold-based alerts
- Tone and detail calibration
- Crisis comms escalation
- Board-level briefing prep
- Media response coordination
- Internal messaging standards
- Vendor comms oversight
- Data visualisation rules
- Escalation documentation
- Post-event reporting
Module 9. Legal and Regulatory Interface Management
Own the interaction with regulators during continuity events and audits.
12 chapters in this module
- Regulator contact protocols
- Document request response
- Interview preparation
- Legal counsel coordination
- Enforcement action response
- Cross-border reporting rules
- Data sovereignty in recovery
- Breach disclosure alignment
- Regulatory trend tracking
- Audit follow-up ownership
- Corrective action submission
- Regulator relationship management
Module 10. Technology Enabling for Continuity Operations
Leverage tools like ServiceNow and Power BI to automate continuity workflows and reporting.
12 chapters in this module
- Incident tracking systems
- Automated alerting rules
- Digital playbooks access
- Recovery checklist automation
- Dashboard design for leadership
- SLA monitoring integration
- Vendor performance dashboards
- Remote access validation
- Cloud failover testing
- Data backup audit trails
- Mobile response coordination
- System uptime benchmarks
Module 11. Sustaining the Program Across Leadership Changes
Ensure continuity ownership survives executive transitions and reorganizations.
12 chapters in this module
- Succession planning
- Knowledge transfer frameworks
- Documented command structure
- Policy versioning
- Training for new leaders
- Audit trail completeness
- External validation cycles
- Third-party advisory use
- Lessons learned integration
- Benchmarking against peers
- Program maturity assessment
- Continuous improvement loop
Module 12. Final Command Readiness Assessment
Validate full ownership of the continuity program with a capstone exercise.
12 chapters in this module
- Full-scale simulation design
- Unscripted event injection
- Cross-functional stress test
- Vendor coordination challenge
- Executive observation
- Regulator simulation
- After-action review
- Corrective action plan
- Maturity scoring
- Documentation completeness
- Continuous authority validation
- Certification readiness
How this maps to your situation
- When the HVAC system fails at a flagship property
- During a regional power outage affecting multiple sites
- After a vendor misses SLA deadlines
- Before a scheduled ISO 22301 recertification audit
Before vs. after
Before
Continuity decisions require multiple approvals, slowing response and diluting accountability.
After
You own activation, escalation, vendor recovery, and audit readiness, no bottlenecks.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per module, designed for working professionals.
If nothing changes
Without documented command authority, operations leaders risk delayed responses, regulatory findings, and diluted influence during crises.
How this compares to the alternatives
Unlike generic ISO 22301 training, this course focuses on command authority, specifically, who decides what, when, and how, tailored to senior operations leaders in global real estate.
Frequently asked
Is this course specific to real estate operations?
Yes, all examples, templates, and scenarios are grounded in global real estate and facilities management contexts.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Will I gain formal certification?
No. This course builds practical command capability, not exam preparation.
$199 one-time. Approximately 3 hours per module, designed for working professionals..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours