A tailored course, built for your situation
Mastering ISO 22301 for P&C Product Management Leaders
Build a self-reinforcing portfolio of resilient product decisions that compound across cycles
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
The hidden cost of restarting documentation and decision context every product cycle
The situation this course is for
High-performing product leaders like Katherine excel at execution but often rebuild foundational artefacts from scratch each time, wasting insight, slowing stakeholder alignment, and diluting long-term impact.
Who this is for
Senior product leaders in regulated environments who ship complex offerings and want their work to accumulate strategic value over time
Who this is not for
Individuals seeking introductory compliance training or generic risk frameworks without product integration
What you walk away with
- Produce stakeholder-approved business impact analyses that feed directly into ISO 22301 documentation
- Turn post-mortems into reusable continuity playbooks for future product iterations
- Standardize cross-functional alignment workflows across delivery teams using ISO 22301 clauses as anchors
- Document control mappings once and adapt them efficiently across product variations
- Build an internal IP library of resilient product decisions that compound across quarters
The 12 modules (with all 144 chapters)
Module 1. Foundations of ISO 22301 in Product-Centric Organizations
Understand how business continuity management applies directly to product delivery cycles, not just back-office functions. Identify where product decisions create continuity obligations.
12 chapters in this module
- Mapping product features to critical operations
- When product fails, what continues
- Regulatory expectations for P&C product resilience
- ISO 22301 clause applicability by product type
- Linking product roadmaps to BIA scope
- Avoiding over-compliance in design phase
- Engaging actuarial and underwriting early
- Documenting assumptions for audit readiness
- Product-level RTO and RPO definitions
- Ownership models across product teams
- Integrating ISO 22301 into backlog grooming
- Measuring continuity maturity per feature
Module 2. Business Impact Analysis for P&C Product Lines
Learn to conduct targeted BIAs that capture financial, operational, and reputational impacts specific to insurance products, feeding directly into continuity planning.
12 chapters in this module
- Defining maximum tolerable downtime for claims processing
- Quantifying policyholder disruption thresholds
- Identifying interdependencies with underwriting systems
- Assessing agent and customer communication breakdowns
- Setting recovery priorities by product tier
- Incorporating regulatory reporting windows
- Estimating brand erosion from service gaps
- Using actuarial models in downtime costing
- Validating assumptions with operations teams
- Documenting impact scenarios for audit
- Versioning BIA outputs by release
- Automating data refresh from analytics platforms
Module 3. Risk Assessment and Control Mapping Techniques
Master how to align product risks with ISO 22301 controls using precise language and evidence trails that satisfy internal audit and regulators.
12 chapters in this module
- Translating product risks to clause 8.2 requirements
- Control selection rationale by threat type
- Documenting compensating controls
- Linking Jira tickets to control objectives
- Using Power BI for control effectiveness dashboards
- Testing frequency by risk rating
- Vendor risk integration in product sourcing
- Mapping third-party dependencies
- Cyber-physical overlap in digital claims
- Change management within control boundaries
- Updating mappings after feature updates
- Audit trail preservation strategies
Module 4. Embedding Continuity Planning into Agile Delivery
Integrate ISO 22301 requirements into sprint planning, refinement, and release cycles without slowing innovation.
12 chapters in this module
- Backlog tagging for continuity relevance
- Sprint goals that include BCP criteria
- Definition of done with ISO 22301 checkpoints
- User story templates with RTO implications
- BCP acceptance criteria in testing
- Cross-team dependency tracking
- Release notes with continuity context
- Post-launch review integration
- Incident simulation in staging environments
- Rollback planning as continuity activity
- Documenting decisions in Confluence
- Automated evidence capture from pipelines
Module 5. Stakeholder Engagement Across Functions
Build influence by aligning legal, operations, IT, and actuarial teams around shared continuity objectives using standardized communication tools.
12 chapters in this module
- Customizing messages by audience type
- Executive summary templates for leadership
- Legal review coordination workflows
- Actuarial input on downtime assumptions
- IT service continuity alignment
- Operations readiness checklists
- Agent-facing communication plans
- Customer notification protocols
- Regulatory disclosure thresholds
- Crisis communication team roles
- Escalation path documentation
- Post-event reporting templates
Module 6. Documentation Strategies for Audit Readiness
Create living documents that pass internal and external audits while reducing maintenance effort through smart structuring and reuse.
12 chapters in this module
- Single source of truth setup
- Version control best practices
- Automated template population
- Audit trail integration with GRC tools
- Document retention aligned with product lifecycle
- Redline tracking across updates
- Centralized access with permissions
- Cross-referencing policies and procedures
- Indexing for rapid retrieval
- Annotating changes for reviewers
- Export formats for regulators
- Secure storage in compliance architecture
Module 7. Testing and Maintenance of Product Continuity Plans
Design efficient tests that validate resilience without disrupting live products, and maintain plans that evolve with product changes.
12 chapters in this module
- Tabletop exercise design for product teams
- Simulation scenarios for claims spikes
- Failover testing in non-production
- Measuring test effectiveness
- Remediation tracking workflows
- Annual review triggers by product
- Change-driven retesting rules
- Lessons captured in runbooks
- Performance metrics for recovery
- Reporting test results to leadership
- Integrating findings into roadmap
- Vendor participation in drills
Module 8. Incident Response Integration for Product Teams
Ensure product managers know their role during disruptions and can activate continuity measures swiftly and confidently.
12 chapters in this module
- Identifying product team incident roles
- Activation protocols for known scenarios
- Communication trees with alternates
- Decision authority during crisis
- Product-specific escalation paths
- Status update workflows
- Customer impact assessment
- Regulatory breach determination
- Coordination with corporate response
- Data preservation during events
- Post-incident product review
- Lessons into product redesign
Module 9. Management Review and Reporting
Produce executive-facing reports that demonstrate compliance and resilience value without overburdening leadership.
12 chapters in this module
- KPI selection by audience
- Dashboards for board-level updates
- Trend analysis across product lines
- Benchmarking against industry peers
- Reporting frequency optimization
- Linking spend to risk reduction
- Highlighting efficiency gains
- Documenting strategic alignment
- Presenting audit findings constructively
- Forecasting resource needs
- Balancing depth and brevity
- Follow-up action tracking
Module 10. Continuous Improvement in Product Resilience
Establish feedback loops that turn every product cycle into a smarter, more resilient version of the last.
12 chapters in this module
- Post-mortem facilitation techniques
- Root cause analysis for outages
- Improvement backlog management
- Prioritizing resilience investments
- Tracking reduction in recovery time
- Customer feedback integration
- Benchmarking across releases
- Sharing wins across teams
- Recognizing contributor impact
- Updating training with lessons
- Metrics that show progress
- Celebrating resilience milestones
Module 11. Leveraging Technology for Scalable Compliance
Use platforms like ServiceNow, Jira, and Power BI to automate evidence collection and reduce manual effort in maintaining ISO 22301 compliance.
12 chapters in this module
- Integrating GRC with product tools
- Automated control monitoring
- Real-time dashboard creation
- Alerts for policy exceptions
- Workflow automation for approvals
- Data extraction from agile tools
- Custom fields for compliance tagging
- API connections to audit systems
- Single sign-on with SSO
- Mobile access for remote teams
- Export for regulator requests
- Backup and recovery of GRC data
Module 12. Sustaining Organizational Buy-In
Keep momentum alive by demonstrating ROI, engaging stakeholders continuously, and protecting the program through leadership changes.
12 chapters in this module
- Building a business case for resilience
- Measuring cost of non-compliance
- Showcasing time savings from reuse
- Training new hires on playbooks
- Documenting leadership transitions
- Change agent networks in product teams
- Internal marketing of wins
- Linking to performance goals
- Budget justification templates
- Succession planning for roles
- Knowledge transfer protocols
- Institutionalizing best practices
How this maps to your situation
- Design phase of new product initiatives
- Post-launch review and audit preparation
- Regulatory inquiry response
- Leadership reporting and strategic planning
Before vs. after
Before
Starting from scratch each cycle, rebuilding context and documentation, struggling to prove resilience ROI
After
Leveraging proven artefacts, accelerating delivery, and building a lasting portfolio of resilient product decisions
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters total)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per module, designed to be completed alongside active product cycles.
If nothing changes
Without a system to retain and reuse product resilience knowledge, each initiative restarts at a disadvantage, increasing effort, extending timelines, and diluting strategic impact over time.
How this compares to the alternatives
Unlike generic ISO 22301 training, this course is tailored to product leaders in P&C insurance, with direct application to agile delivery, stakeholder alignment, and regulatory compliance, turning compliance work into a strategic asset.
Frequently asked
How is this different from standard ISO 22301 training?
It’s built specifically for product leaders, not compliance officers, with workflows integrated into agile delivery and real-world templates for P&C product decisions.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Can I apply this while working on live products?
Yes. Each module is designed to plug directly into current delivery cycles, with actionable templates and clear implementation steps.
$199 one-time. Approximately 3 hours per module, designed to be completed alongside active product cycles..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours