A tailored course, built for your situation
Mastering ISO 22301 for Senior Product Leaders in High-Pressure Tech Environments
A 12-module mastery program tailored to elevate resilience strategy ownership and unlock premium project mandates.
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Most product leaders are reactive on continuity, waiting for outages, audits, or leadership mandates to act.
The situation this course is for
But scrambling after incidents or relying on overburdened risk teams means missed influence, smaller budgets, and less control over high-impact initiatives. Without a structured method, even experienced leaders fall back on ad hoc responses that don’t compound.
Who this is for
Senior product leaders at major tech firms who are stepping into resilience and continuity ownership without a formal risk or compliance background.
Who this is not for
Entry-level PMs, dedicated compliance officers, or practitioners focused solely on IT disaster recovery rather than product continuity.
What you walk away with
- Lead cross-functional business continuity planning with confidence
- Secure larger budgets by framing resilience as strategic enablement
- Own high-visibility incident escalation frameworks end-to-end
- Deliver artefacts that earn executive trust and reduce review cycles
- Position yourself for broader mandate in product risk and resilience
The 12 modules (with all 144 chapters)
Module 1. Understanding ISO 22301 in the Context of Product-Led Tech Organizations
Lay the foundation for applying ISO 22301 principles specifically within fast-moving, product-centric environments where agility and reliability must coexist.
12 chapters in this module
- Why ISO 22301 matters more now for product leaders
- How tech firms interpret business continuity differently
- Mapping product dependencies to operational resilience
- Key differences between ISO 22301 and SOC 2 scope
- The role of product in organizational resilience maturity
- Common missteps when PMs lead continuity without frameworks
- How Meta and Google structure cross-team readiness
- Aligning product roadmaps with resilience planning cycles
- Identifying critical customer journeys for prioritization
- Documenting service continuity expectations transparently
- Integrating incident response into product design sprints
- Setting measurable resilience outcomes from day one
Module 2. Initiating a Business Impact Analysis with Product-Centric Metrics
Learn how to run a targeted BIA that focuses on user impact, revenue at risk, and service degradation thresholds rather than generic uptime.
12 chapters in this module
- Defining criticality through customer experience lens
- Quantifying financial exposure per product vertical
- Setting RTO and RPO with engineering and SRE teams
- Using telemetry data to justify recovery priorities
- Mapping dependencies across service meshes and APIs
- Handling third-party SaaS outages in continuity plans
- Scoping BIAs without overburdening product teams
- Documenting findings for leadership and auditors
- Validating assumptions with real downtime post-mortems
- Balancing speed and rigor in BIA timelines
- Avoiding over-engineering low-risk product areas
- Integrating BIA outcomes into roadmap planning
Module 3. Designing Incident Response Playbooks for Product Teams
Turn reactive fire-fighting into structured response protocols that reduce downtime and clarify ownership during crises.
12 chapters in this module
- Structuring playbooks for non-operational leaders
- Defining escalation paths across product and engineering
- Creating tiered response levels based on impact severity
- Integrating with existing incident management tools
- Role clarity: who owns what during an outage
- Designing comms templates for internal stakeholders
- Crafting external customer messaging in advance
- Validating playbooks through tabletop simulations
- Metrics that prove playbook effectiveness over time
- Reducing decision latency during high-pressure events
- Updating playbooks without slowing down shipping
- Embedding playbook ownership into team rituals
Module 4. Creating Organizational Resilience Frameworks with Cross-Functional Buy-In
Build frameworks that bring engineering, support, legal, and marketing into alignment, without requiring top-down mandates.
12 chapters in this module
- Identifying key stakeholders across the org
- Communicating value in each team’s language
- Running alignment workshops with technical teams
- Documenting shared responsibilities and handoffs
- Avoiding over-centralization of resilience planning
- Using product-led change to drive adoption
- Measuring participation and readiness across teams
- Handling resistance from decentralized orgs
- Integrating with existing compliance programs
- Scaling frameworks across international offices
- Maintaining momentum after initial rollout
- Linking resilience efforts to performance reviews
Module 5. Implementing ISO 22301 Controls in Agile Product Development
Adapt ISO 22301 requirements to fast-moving product cycles without sacrificing agility or adding bureaucracy.
12 chapters in this module
- Translating controls into product team workflows
- Embedding resilience checks into sprint planning
- Automating evidence collection for audits
- Tracking control effectiveness in Jira or Asana
- Reducing audit prep time through continuous logging
- Managing scope creep in resilience initiatives
- Balancing compliance with developer velocity
- Using templates to standardize control narratives
- Auditor-friendly documentation without redundancy
- Updating controls after product pivots
- Training new hires on ongoing responsibilities
- Proving continuous compliance to leadership
Module 6. Developing Continuity Strategies for Cloud-Native Product Architectures
Address the unique challenges of microservices, serverless, and distributed systems when designing for resilience.
12 chapters in this module
- Assessing resilience in multi-cloud environments
- Designing failover for stateless versus stateful services
- Managing configuration drift in containerized apps
- Dependency risks in open-source and third-party libraries
- Recovery strategies for data-heavy products
- Latency and data consistency trade-offs during failover
- Using feature flags as continuity tools
- Validating recovery in non-production environments
- Cost implications of high-availability designs
- Evaluating managed services for resilience gains
- Avoiding over-reliance on cloud provider SLAs
- Benchmarking recovery performance across sprints
Module 7. Conducting Internal Audits and Readiness Assessments
Lead internal evaluations to identify gaps, demonstrate progress, and prepare for external audits without external consultants.
12 chapters in this module
- Scheduling audits to avoid roadmap conflicts
- Training peer reviewers across product teams
- Using scorecards to assess control maturity
- Generating findings with actionable recommendations
- Prioritizing remediation based on business impact
- Reporting results to engineering and product VPs
- Using audit outcomes to justify budget requests
- Avoiding audit fatigue in high-velocity teams
- Building trust through transparent findings
- Linking audit cycles to release calendars
- Preparing for surprise leadership reviews
- Documenting improvements year over year
Module 8. Managing Supplier and Third-Party Resilience Dependencies
Ensure external partners meet your resilience standards, without adding procurement delays.
12 chapters in this module
- Assessing criticality of third-party integrations
- Reviewing vendor disaster recovery documentation
- Negotiating resilience terms in contracts
- Monitoring uptime and incident response SLAs
- Identifying single points of failure in APIs
- Creating fallback plans for critical dependencies
- Running joint tabletop exercises with vendors
- Tracking compliance with SOC 2 or ISO 22301
- Handling sudden vendor outages or shutdowns
- Building internal alternatives for high-risk SaaS
- Managing data portability and exit strategies
- Using vendor status dashboards in incident response
Module 9. Building and Leading Resilience Awareness Programs
Drive cultural change by making continuity planning a shared responsibility across engineering and support teams.
12 chapters in this module
- Designing onboarding content for new hires
- Creating internal comms campaigns that stick
- Running engaging simulation events
- Recognizing teams that follow protocols
- Using post-incident stories as learning tools
- Measuring awareness through surveys and tests
- Reducing stigma around reporting near-misses
- Incentivizing proactive resilience behaviors
- Scaling programs across global teams
- Adapting messaging for technical versus business teams
- Tracking participation and improvement over time
- Keeping programs fresh without overloading teams
Module 10. Reporting on Resilience Performance to Executive Stakeholders
Transform technical details into compelling narratives that show value, reduce risk, and justify investment.
12 chapters in this module
- Selecting KPIs that resonate with leadership
- Visualizing resilience maturity over time
- Telling stories behind the metrics
- Aligning reports with executive priorities
- Reducing report friction with automation
- Handling tough questions from finance or legal
- Demonstrating ROI of continuity initiatives
- Linking resilience to customer satisfaction
- Presenting status without fear or overconfidence
- Using reports to advocate for more resources
- Avoiding jargon in executive summaries
- Building credibility through consistency
Module 11. Integrating Resilience into the Product Lifecycle
Ensure continuity and recovery considerations are baked into roadmap planning, launch, and sunset phases.
12 chapters in this module
- Including resilience in discovery phases
- Evaluating technical debt through a continuity lens
- Setting go/no-go criteria for new launches
- Documenting recovery assumptions for new features
- Tracking resilience across product versions
- Planning for graceful degradation during outages
- Sunsetting products without creating risks
- Transferring knowledge during team reorgs
- Auditing legacy systems for hidden dependencies
- Balancing innovation and reliability in sprints
- Using A/B tests to validate recovery assumptions
- Scaling resilience practices with product growth
Module 12. Sustaining and Improving Resilience Programs Over Time
Ensure frameworks evolve with the business and don’t degrade into checkbox compliance.
12 chapters in this module
- Scheduling regular framework refreshes
- Using incident data to drive improvements
- Avoiding stagnation in high-velocity environments
- Onboarding new leaders into existing programs
- Preserving knowledge across team changes
- Updating playbooks after real incidents
- Measuring long-term maturity gains
- Benchmarking against industry peers
- Sharing wins across the organization
- Driving continuous improvement cycles
- Adapting to new regulations or business models
- Earning recognition beyond internal teams
How this maps to your situation
- High-pressure tech environments
- Product-led resilience ownership
- Cross-functional influence without direct authority
- Strategic budget justification and resource allocation
Before vs. after
Before
Relies on ad hoc responses to incidents, inconsistent documentation, and reactive stakeholder alignment.
After
Leads structured continuity planning, drives cross-functional readiness, and owns strategic resilience outcomes with confidence.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 90 minutes per module, designed to be completed over 12 weeks with flexibility for faster or slower pacing.
If nothing changes
Without a formal approach, product leaders risk being bypassed in critical resilience decisions, missing budget opportunities, and facing higher scrutiny during incidents or audits.
How this compares to the alternatives
Unlike generic ISO 22301 training, this course is tailored to product leaders in high-growth tech firms, focusing on real-world application, influence without authority, and strategic budget ownership rather than theoretical compliance.
Frequently asked
Do I need a risk or compliance background to benefit from this course?
No. The course is designed specifically for senior product leaders without formal risk experience, using concrete examples from tech environments.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Is this relevant if I'm not in a regulated industry?
Yes. Resilience strategy improves product reliability, team coordination, and leadership trust, regardless of regulation.
$199 one-time. Approximately 90 minutes per module, designed to be completed over 12 weeks with flexibility for faster or slower pacing..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours