ISO/IEC 27018:2019 · Evidence & Implementation Kit
When your customers ask how you protect their personal data in the cloud, ISO 27018 is the answer they want to see.
Every ISO 27018 control handed to you as an adopt-ready document: the full public cloud PII processor control set plus the ISO 27002 privacy guidance, with the processor and customer responsibilities separated, the exact evidence your auditor examines, and the finding they most often raise.
Privacy audit-ready in a weekend, not a quarter.
Here is the honest situation. ISO/IEC 27018 is the privacy extension to ISO 27001, and it is what enterprise buyers and regulators ask for once you process personal data in the cloud. It adds 25 new controls for the public cloud PII processor, organized under the privacy principles, and layers PII guidance onto 14 existing ISO 27002 controls. The hard part is the evidence: breach-notification terms in the customer contract, sub-processor disclosures, secure erasure of temporary files, PII return and disposal at contract end, encryption in transit, and the geographical location of the data. A consultant charges twenty to fifty thousand dollars. Doing it yourself is weeks while your deals and your certificate wait.
This Kit removes the build. It is the complete ISO 27018:2019 control set and evidence guide, written for a public cloud PII processor, that you personalize in a weekend.
What you get, the moment you buy
25
Annex A PII processor controls, done. The full public cloud PII processor extended control set, grouped by privacy principle: breach notification, sub-processor disclosure, PII return and disposal, secure erasure, encryption in transit, geographical location of PII, and more. Each written as an adopt-ready control.
14
ISO 27002 controls with PII guidance. The existing controls ISO 27018 extends for privacy, with the processor-specific implementation guidance applied on top of your baseline.
1
27018 Control Matrix, pre-built. Every control in a working spreadsheet, ready to record applicability, the owner (processor, customer or shared), your implementation and evidence location.
1
Gap & Readiness Assessment. Score each control and the workbook tells you your readiness as a single percentage, and exactly what to fix next.
Written for the public cloud PII processor, with the customer-instruction constraint, sub-processor disclosure, breach notification, and cross-border transfer called out. Editable Word and Excel files, current to ISO/IEC 27018:2019.
This sits on top of ISO 27001, it does not replace it
ISO 27018 is certified as an extension to ISO 27001. These controls are a privacy overlay on your Statement of Applicability. The 25 Annex A controls are where privacy findings land, so the Kit puts them first and holds the line that you process PII only on the documented instructions of your customer, who remains the controller.
What one control looks like
This is A.10.1, Notification of a data breach involving PII, the control enterprise buyers scrutinize most. All 39 are built to this depth.
A.10.1 Notification of a data breach involving PII PII PROCESSOR CONTROL
Adopt this control
[Public cloud PII processor] shall promptly notify the relevant [cloud service customer] of any unauthorized access to PII that results in loss, disclosure or alteration of PII. The [service contract] shall define the maximum notification delay and the information the processor will supply so the customer can meet its own breach-notification obligations, and a breach record shall be maintained.
PII in the cloud
The processor detects the breach but the controller-customer usually holds the legal duty to notify regulators and principals, so the contractual timeline and detail are what make that possible.
Evidence your auditor examines
- The contract clause stating the breach-notification timeframe
- The incident and breach register with the required detail fields
- Sample breach notifications sent to customers
- The procedure mapping processor breach handling to the customer's regulatory notification
Common finding they raise: no contractual breach-notification deadline, or breach records that omit scope, timing and remediation detail.
Why this is not another template pack
- The evidence is the point. Generic templates give you a privacy policy. This tells you exactly what an assessor examines and the finding they raise, for every control. That is what passes a privacy audit.
- Written for the processor role. The customer-instruction constraint, sub-processor disclosure, and breach notification are built in, not bolted on.
- Built on a mapped compliance corpus, not one person's opinion, from a graph of thousands of controls across standards.
- It compounds. ISO 27018 overlays ISO 27001 and pairs with ISO 27017 for cloud security and ISO 27701 for a full privacy management system.
Who buys this
Cloud and SaaS providers that process customer personal data, the security and privacy leads who answer the data-protection questions in enterprise procurement, and consultants preparing processors for attestation. Whether it is your first ISO 27018 extension or a surveillance audit, you save weeks and walk in with the contract terms, sub-processor disclosures and evidence ready.
By the end of the weekend you will have
✓ An adopt-ready control for all 39 ISO 27018 controls
✓ A completed 27018 control matrix
✓ The evidence an assessor examines
✓ Your breach and sub-processor terms anchored
✓ A readiness percentage and a fix list
✓ The common findings closed before the audit
Common questions
Is it really editable? Yes. Word and Excel files you own and adapt. No portal, no subscription.
Does this certify me? Certification comes from an accredited body, as an extension to your ISO 27001 certificate. The Kit gets you ready: the controls, the matrix, and the exact evidence they examine, across all 39 controls.
Do I need ISO 27001 first? ISO 27018 is assessed as an extension to an ISO 27001 ISMS, so it assumes you run or are building one. The Kit is written as a privacy overlay on your Statement of Applicability.
Is it current? Yes, ISO/IEC 27018:2019. Updates included.
What if it is not for me? A 30-day money-back guarantee.
Do not let the privacy extension be the finding that costs you the deal.
A consultant is twenty thousand dollars and weeks. The Kit is instant, and it is guaranteed.
Add it to your cart and be privacy audit-ready this weekend.
Instant digital download · 30-day money-back guarantee · The Art of Service Pty Ltd, GPO Box 2673, Brisbane QLD 4001 · support@theartofservice.com
