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ISO 9004 Quality Management System Implementation and Auditing Essentials

ISO 9004 Quality Management System Implementation and Auditing Essentials

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ISO 9004 Quality Management System Implementation and Auditing Essentials

Gain a comprehensive understanding of the ISO 9004 standard and learn how to implement and audit a Quality Management System (QMS) that drives business excellence.



Course Overview

This extensive and detailed course is designed to provide participants with the knowledge, skills, and expertise needed to implement and audit a QMS based on the ISO 9004 standard. The course is interactive, engaging, and comprehensive, with a focus on practical, real-world applications.



Course Objectives

  • Understand the principles and concepts of the ISO 9004 standard
  • Learn how to implement a QMS that drives business excellence
  • Understand the auditing process and how to conduct effective audits
  • Gain the knowledge and skills needed to identify areas for improvement and implement corrective actions
  • Receive a certificate upon completion issued by The Art of Service


Course Outline

Module 1: Introduction to ISO 9004

  • Overview of the ISO 9004 standard
  • History and evolution of the standard
  • Key principles and concepts
  • Benefits of implementing a QMS based on ISO 9004

Module 2: Quality Management System (QMS) Fundamentals

  • Understanding the QMS framework
  • QMS principles and concepts
  • QMS documentation and records
  • QMS implementation and maintenance

Module 3: ISO 9004 Requirements

  • Understanding the ISO 9004 requirements
  • Clause 4: Context of the organization
  • Clause 5: Leadership
  • Clause 6: Planning
  • Clause 7: Support
  • Clause 8: Operation
  • Clause 9: Performance evaluation
  • Clause 10: Improvement

Module 4: QMS Implementation

  • Developing a QMS implementation plan
  • Establishing a QMS framework
  • Defining QMS roles and responsibilities
  • Developing QMS documentation and records
  • Implementing QMS processes and procedures

Module 5: Auditing a QMS

  • Understanding the auditing process
  • Audit planning and preparation
  • Audit execution and reporting
  • Audit follow-up and closure
  • Audit tools and techniques

Module 6: Audit Techniques and Tools

  • Audit sampling and testing
  • Audit documentation and records
  • Audit reporting and follow-up
  • Audit software and technology

Module 7: Continual Improvement

  • Understanding the importance of continual improvement
  • Identifying areas for improvement
  • Developing and implementing improvement plans
  • Monitoring and evaluating improvement initiatives

Module 8: Case Studies and Group Exercises

  • Real-world case studies and examples
  • Group exercises and discussions
  • Applying QMS principles and concepts to real-world scenarios


Course Features

  • Interactive and engaging content
  • Comprehensive and up-to-date coverage of the ISO 9004 standard
  • Practical, real-world applications and examples
  • Expert instructors with extensive experience in QMS implementation and auditing
  • Certificate upon completion issued by The Art of Service
  • Flexible learning options to suit your needs
  • User-friendly and mobile-accessible course platform
  • Community-driven discussion forums and support
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access to course materials
  • Gamification and progress tracking to enhance learning


Certification

Upon completion of the course, participants will receive a certificate issued by The Art of Service, a recognized leader in quality management training and certification.

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