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The Art of Service Standard Requirements Self Assessments



IT Governance Metrics, Measurements and Benchmarking Kit


IT Governance Metrics, Measurements and Benchmarking Kit


Out of Stock

Product Description

NOTE: This Toolkit has been updated and renewed.

Get the latest edition of the IT Governance, Metrics, Measurement and BenchmarkingToolkit HERE.

Seventy percent of all IT projects fail; don’t let this happen to YOU!

“5 out of 5 stars, Important Management Title With A Groundbreaking Framework” - Rhett Kerr

In this Toolkit, IT Service Management experts at The Art of Service argue that the real reason IT fails to deliver value is that companies have no formal system in place for guiding and monitoring IT decisions.


This IT savvy toolkit delivers a set of tools to deal with a challenging leadership issue. It is rare that you find a detailed, pragmatic guide to something that is subject to such misunderstanding and debate.

Governance, in general, and IT governance, in particular, is often left to the realm of politics, personality, and perception. This toolkit takes a look at how to make IT governance matter and function properly. The tools allow you to show governance on a page and align governance decisions with business strategy and metrics—all good things.

Why should you care about IT governance? Well, because good IT governance is related to good business performance. Also, as information and technology handle more business, making decisions about these assets becomes critical.


The IT Governance Metrics, Measurements, and Benchmarking Toolkit contains presentations, assessments, and essential resources:

The assessments and calculator will help you identify the areas within your organization that require the most activity in terms of change and improvement.




Presentations are a great education tool and detail all the ‘what you need to knows’; they can also be used as the basis for management presentations or when making business cases for IT Governance Metrics, Measurements, and Benchmarking implementation.




The additional information will enable you to improve your organizations methodology knowledgebase.





A Quick Look Inside—This Fundamental Toolkit contains:

•   Toolkit Roadmap—IT Governance Metrics, Measurements, and Benchmarking

•   Toolkit Introduction Presentation—IT Governance Metrics, Measurements, and Benchmarking

•   Defining Requirements

•   IT Governance Metrics, Measures, and Benchmarking—ITIL® Presentation

•   IT ROI Calculator

•   ROI—ITIL® Presentation

•   ISO 20000—Introduction Presentation

•   Starter Kit Six Sigma Document

•   Six Sigma—Short Overview

•   Six Sigma Calculator

•   Six Sigma Presentation

•   Example—High level goals and KPIs

•   Example—KPIs of the value of Service Management

•   Examples of Service Quality Metrics

•   Example—Availability Reporting


Purchase the IT Governance Metrics, Measurements, and Benchmarking Toolkit Risk Free Today!

The instant you purchase the collection, the factsheets, presentations, and tools included above will be available to you through a simple download!

Need help justifying your investment?

At the Art of Service, we know how important your time is for you and we also understand that nobody can substitute you in certain scenarios. That is why we give you the results without you having to do all the legwork; we do the research, the analysis, and the collating of information we find.

All you have to do is take the outcome of all that work and use it as part of your project—to make it unique to your job, project, or task at hand in a way that only you can do.


Achieve your goals today! Be provided with the information and resources you need to ensure that your investments in IT generate valuable rewards and mitigate IT associated risks.

Avoid failure with this one-of-a-kind toolkit! Get your copy NOW!

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