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IT Managed Services; A Complete Guide

IT Managed Services; A Complete Guide

$199.00
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IT Managed Services: A Complete Guide



Course Overview

This comprehensive course provides an in-depth understanding of IT managed services, including its principles, practices, and applications. Participants will gain hands-on experience with real-world projects and case studies, and receive a certificate upon completion issued by The Art of Service.



Course Features

  • Interactive: Engage with expert instructors and peers through interactive discussions and activities.
  • Engaging: Learn through a variety of formats, including videos, quizzes, and hands-on projects.
  • Comprehensive: Cover all aspects of IT managed services, from fundamentals to advanced topics.
  • Personalized: Get tailored feedback and guidance from instructors.
  • Up-to-date: Stay current with the latest industry trends and best practices.
  • Practical: Apply theoretical knowledge to real-world scenarios.
  • Real-world applications: Use case studies and examples to illustrate key concepts.
  • High-quality content: Access expert-developed materials and resources.
  • Expert instructors: Learn from experienced professionals in the field.
  • Certification: Receive a certificate upon completion issued by The Art of Service.
  • Flexible learning: Study at your own pace, anytime, anywhere.
  • User-friendly: Navigate through the course with ease using our intuitive platform.
  • Mobile-accessible: Access the course on your mobile device or tablet.
  • Community-driven: Connect with peers and instructors through our online community.
  • Actionable insights: Gain practical knowledge and skills that can be applied immediately.
  • Hands-on projects: Work on real-world projects to reinforce theoretical knowledge.
  • Bite-sized lessons: Learn in manageable chunks, with each lesson building on the previous one.
  • Lifetime access: Access the course materials and resources forever.
  • Gamification: Engage in friendly competition and track your progress through our gamification features.
  • Progress tracking: Monitor your progress and stay motivated with our tracking features.


Course Outline

Module 1: Introduction to IT Managed Services

  • Definition and scope of IT managed services
  • History and evolution of IT managed services
  • Benefits and challenges of IT managed services
  • Key concepts and terminology

Module 2: IT Managed Services Frameworks and Standards

  • Overview of ITIL, COBIT, and ISO/IEC 20000
  • ITIL service lifecycle and processes
  • COBIT framework and processes
  • ISO/IEC 20000 standard and certification

Module 3: IT Managed Services Processes

  • Service desk and incident management
  • Problem management and root cause analysis
  • Change management and release management
  • Service level management and service reporting

Module 4: IT Managed Services Tools and Technologies

  • Service management software and platforms
  • IT service management (ITSM) tools
  • Cloud-based ITSM solutions
  • Automation and orchestration tools

Module 5: IT Managed Services Best Practices

  • Service management best practices
  • ITIL best practices for service management
  • COBIT best practices for IT governance
  • ISO/IEC 20000 best practices for service management

Module 6: IT Managed Services Metrics and Measurement

  • Service management metrics and KPIs
  • Service level agreement (SLA) metrics
  • Service reporting and dashboarding
  • Continuous improvement and benchmarking

Module 7: IT Managed Services Implementation and Transition

  • Service management implementation planning
  • Service management process implementation
  • Service management tool implementation
  • Service management transition and change management

Module 8: IT Managed Services Governance and Compliance

  • IT governance and service management
  • Compliance and regulatory requirements
  • Risk management and service management
  • Audit and assurance for service management

Module 9: IT Managed Services Outsourcing and Cloud Services

  • Service management outsourcing and cloud services
  • Cloud service models and deployment options
  • Cloud security and compliance
  • Cloud service management and governance

Module 10: IT Managed Services Career Development and Certification

  • Service management career paths and job roles
  • Service management certification and training
  • ITIL certification and career development
  • COBIT certification and career development


Certificate of Completion

Upon completing this course, participants will receive a Certificate of Completion issued by The Art of Service. This certificate demonstrates that the participant has gained a comprehensive understanding of IT managed services and is equipped with the knowledge and skills to apply them in real-world scenarios.

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