IT Managed Services: A Complete Guide with Practical Tools for Self-Assessment
Course Overview This comprehensive course is designed to equip IT professionals with the knowledge and skills needed to effectively manage IT services. Participants will receive a certificate upon completion, issued by The Art of Service. The course is interactive, engaging, comprehensive, personalized, up-to-date, practical, and features real-world applications, high-quality content, expert instructors, certification, flexible learning, user-friendly interface, mobile accessibility, community-driven, actionable insights, hands-on projects, bite-sized lessons, lifetime access, gamification, and progress tracking.
Course Outline Module 1: Introduction to IT Managed Services
- Definition of IT Managed Services
- Benefits of IT Managed Services
- Types of IT Managed Services
- Key Components of IT Managed Services
Module 2: IT Service Management Frameworks
- Overview of ITIL
- Overview of COBIT
- Overview of ISO/IEC 20000
- Comparison of IT Service Management Frameworks
Module 3: Service Desk Management
- Service Desk Concepts
- Service Desk Processes
- Service Desk Metrics
- Service Desk Tools
Module 4: Incident Management
- Incident Management Concepts
- Incident Management Processes
- Incident Management Metrics
- Incident Management Tools
Module 5: Problem Management
- Problem Management Concepts
- Problem Management Processes
- Problem Management Metrics
- Problem Management Tools
Module 6: Change Management
- Change Management Concepts
- Change Management Processes
- Change Management Metrics
- Change Management Tools
Module 7: Release and Deployment Management
- Release and Deployment Management Concepts
- Release and Deployment Management Processes
- Release and Deployment Management Metrics
- Release and Deployment Management Tools
Module 8: Service Level Management
- Service Level Management Concepts
- Service Level Management Processes
- Service Level Management Metrics
- Service Level Management Tools
Module 9: Capacity Management
- Capacity Management Concepts
- Capacity Management Processes
- Capacity Management Metrics
- Capacity Management Tools
Module 10: IT Service Continuity Management
- IT Service Continuity Management Concepts
- IT Service Continuity Management Processes
- IT Service Continuity Management Metrics
- IT Service Continuity Management Tools
Module 11: Information Security Management
- Information Security Management Concepts
- Information Security Management Processes
- Information Security Management Metrics
- Information Security Management Tools
Module 12: IT Service Management Tools and Technologies
- Overview of IT Service Management Tools
- Service Desk Tools
- IT Service Management Software
- Cloud-based IT Service Management Solutions
Module 13: Implementing IT Managed Services
- Implementing IT Managed Services Concepts
- Implementing IT Managed Services Processes
- Implementing IT Managed Services Metrics
- Implementing IT Managed Services Tools
Module 14: Measuring and Improving IT Managed Services
- Measuring IT Managed Services Concepts
- Measuring IT Managed Services Processes
- Measuring IT Managed Services Metrics
- Improving IT Managed Services
Module 15: IT Managed Services Best Practices
- IT Managed Services Best Practices Concepts
- IT Managed Services Best Practices Processes
- IT Managed Services Best Practices Metrics
- IT Managed Services Best Practices Tools
Certificate of Completion Upon completion of the course, participants will receive a certificate issued by The Art of Service.
Course Features - Interactive and engaging content
- Comprehensive and up-to-date material
- Personalized learning experience
- Real-world applications and case studies
- High-quality content and expert instructors
- Certification upon completion
- Flexible learning schedule
- User-friendly interface and mobile accessibility
- Community-driven discussion forums
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking
,
Module 1: Introduction to IT Managed Services
- Definition of IT Managed Services
- Benefits of IT Managed Services
- Types of IT Managed Services
- Key Components of IT Managed Services
Module 2: IT Service Management Frameworks
- Overview of ITIL
- Overview of COBIT
- Overview of ISO/IEC 20000
- Comparison of IT Service Management Frameworks
Module 3: Service Desk Management
- Service Desk Concepts
- Service Desk Processes
- Service Desk Metrics
- Service Desk Tools
Module 4: Incident Management
- Incident Management Concepts
- Incident Management Processes
- Incident Management Metrics
- Incident Management Tools
Module 5: Problem Management
- Problem Management Concepts
- Problem Management Processes
- Problem Management Metrics
- Problem Management Tools
Module 6: Change Management
- Change Management Concepts
- Change Management Processes
- Change Management Metrics
- Change Management Tools
Module 7: Release and Deployment Management
- Release and Deployment Management Concepts
- Release and Deployment Management Processes
- Release and Deployment Management Metrics
- Release and Deployment Management Tools
Module 8: Service Level Management
- Service Level Management Concepts
- Service Level Management Processes
- Service Level Management Metrics
- Service Level Management Tools
Module 9: Capacity Management
- Capacity Management Concepts
- Capacity Management Processes
- Capacity Management Metrics
- Capacity Management Tools
Module 10: IT Service Continuity Management
- IT Service Continuity Management Concepts
- IT Service Continuity Management Processes
- IT Service Continuity Management Metrics
- IT Service Continuity Management Tools
Module 11: Information Security Management
- Information Security Management Concepts
- Information Security Management Processes
- Information Security Management Metrics
- Information Security Management Tools
Module 12: IT Service Management Tools and Technologies
- Overview of IT Service Management Tools
- Service Desk Tools
- IT Service Management Software
- Cloud-based IT Service Management Solutions
Module 13: Implementing IT Managed Services
- Implementing IT Managed Services Concepts
- Implementing IT Managed Services Processes
- Implementing IT Managed Services Metrics
- Implementing IT Managed Services Tools
Module 14: Measuring and Improving IT Managed Services
- Measuring IT Managed Services Concepts
- Measuring IT Managed Services Processes
- Measuring IT Managed Services Metrics
- Improving IT Managed Services
Module 15: IT Managed Services Best Practices
- IT Managed Services Best Practices Concepts
- IT Managed Services Best Practices Processes
- IT Managed Services Best Practices Metrics
- IT Managed Services Best Practices Tools
Certificate of Completion Upon completion of the course, participants will receive a certificate issued by The Art of Service.
Course Features - Interactive and engaging content
- Comprehensive and up-to-date material
- Personalized learning experience
- Real-world applications and case studies
- High-quality content and expert instructors
- Certification upon completion
- Flexible learning schedule
- User-friendly interface and mobile accessibility
- Community-driven discussion forums
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking
,
- Interactive and engaging content
- Comprehensive and up-to-date material
- Personalized learning experience
- Real-world applications and case studies
- High-quality content and expert instructors
- Certification upon completion
- Flexible learning schedule
- User-friendly interface and mobile accessibility
- Community-driven discussion forums
- Actionable insights and hands-on projects
- Bite-sized lessons and lifetime access
- Gamification and progress tracking