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IT Operating Model Design and Implementation Mastery

IT Operating Model Design and Implementation Mastery

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IT Operating Model Design and Implementation Mastery Course Curriculum



Course Overview

This comprehensive course is designed to equip participants with the knowledge, skills, and expertise needed to design and implement a robust IT operating model. The course is tailored to meet the needs of IT professionals, business leaders, and anyone interested in IT service management.



Course Objectives

  • Understand the fundamentals of IT operating model design and implementation
  • Learn how to align IT services with business objectives
  • Develop skills to design and implement a robust IT operating model
  • Understand how to measure and improve IT service delivery
  • Gain insights into best practices and industry trends


Course Outline

Module 1: Introduction to IT Operating Model Design and Implementation

  • Defining IT operating model
  • Importance of IT operating model
  • Key components of IT operating model
  • Benefits of IT operating model
  • Challenges of IT operating model implementation

Module 2: IT Service Management Frameworks and Standards

  • Overview of ITIL
  • Overview of COBIT
  • Overview of ISO/IEC 20000
  • Comparison of IT service management frameworks and standards

Module 3: IT Operating Model Design Principles

  • Understanding business objectives and requirements
  • Defining IT services and service catalog
  • Designing IT service delivery processes
  • Designing IT service support processes
  • Designing IT service continuity and disaster recovery plans

Module 4: IT Operating Model Implementation

  • Developing an IT operating model implementation plan
  • Establishing an IT service management organization
  • Implementing IT service delivery processes
  • Implementing IT service support processes
  • Implementing IT service continuity and disaster recovery plans

Module 5: IT Service Delivery and Support

  • Service desk and incident management
  • Problem management and root cause analysis
  • Change management and release management
  • Service level management and service reporting
  • Capacity management and availability management

Module 6: IT Service Continuity and Disaster Recovery

  • Business impact analysis and risk assessment
  • Developing a business continuity plan
  • Developing a disaster recovery plan
  • Implementing IT service continuity and disaster recovery plans

Module 7: IT Operating Model Measurement and Improvement

  • Defining IT service metrics and key performance indicators (KPIs)
  • Measuring IT service delivery and support
  • Identifying areas for improvement
  • Developing a service improvement plan
  • Implementing service improvements

Module 8: IT Operating Model Governance and Compliance

  • Defining IT governance and compliance requirements
  • Establishing an IT governance framework
  • Ensuring compliance with regulatory requirements
  • Managing IT risks and ensuring security

Module 9: IT Operating Model Tools and Technologies

  • Overview of IT service management tools
  • Overview of IT service delivery and support tools
  • Overview of IT service continuity and disaster recovery tools
  • Selecting the right tools and technologies for IT operating model

Module 10: Case Studies and Best Practices

  • Real-world examples of IT operating model design and implementation
  • Best practices for IT operating model design and implementation
  • Lessons learned from successful IT operating model implementations


Certificate of Completion

Upon completion of the course, participants will receive a certificate issued by The Art of Service.



Course Features

  • Interactive and engaging course content
  • Comprehensive and up-to-date course materials
  • Personalized learning experience
  • Practical and real-world applications
  • High-quality content and expert instructors
  • Certification upon completion
  • Flexible learning options
  • User-friendly and mobile-accessible course platform
  • Community-driven learning environment
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking
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