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IT Operations Management Comprehensive Checklist and Best Practices

IT Operations Management Comprehensive Checklist and Best Practices

$199.00
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IT Operations Management Comprehensive Checklist and Best Practices Course Curriculum

This comprehensive course is designed to equip IT professionals with the knowledge and skills necessary to effectively manage IT operations. Upon completion, participants will receive a certificate issued by The Art of Service.



Course Overview

This course is divided into 8 modules, covering 80+ topics in IT operations management. The curriculum is designed to be interactive, engaging, comprehensive, and practical, with real-world applications and expert instruction.



Module 1: IT Operations Management Fundamentals

  • Introduction to IT Operations Management
  • IT Operations Management Frameworks and Standards
  • IT Service Management (ITSM) Principles
  • IT Operations Management Roles and Responsibilities
  • IT Operations Management Processes and Procedures


Module 2: IT Service Desk and Incident Management

  • IT Service Desk Fundamentals
  • Incident Management Processes and Procedures
  • Incident Classification and Prioritization
  • Incident Escalation and Notification
  • Service Desk Metrics and Reporting


Module 3: Problem Management and Change Management

  • Problem Management Fundamentals
  • Problem Identification and Investigation
  • Problem Analysis and Resolution
  • Change Management Principles and Processes
  • Change Management Best Practices


Module 4: IT Service Continuity and Availability Management

  • IT Service Continuity Management (ITSCM) Fundamentals
  • Availability Management Principles and Processes
  • IT Service Continuity Planning and Implementation
  • Availability Management Best Practices
  • IT Service Continuity and Availability Metrics


Module 5: IT Operations Management Tools and Technologies

  • IT Operations Management Toolsets
  • IT Service Management (ITSM) Tools
  • Monitoring and Event Management Tools
  • Automation and Orchestration Tools
  • Cloud Management Tools and Technologies


Module 6: IT Operations Management Metrics and Reporting

  • IT Operations Management Metrics and Key Performance Indicators (KPIs)
  • IT Service Management (ITSM) Metrics and Reporting
  • IT Operations Management Dashboarding and Visualization
  • IT Operations Management Reporting and Analytics
  • IT Operations Management Metrics and Reporting Best Practices


Module 7: IT Operations Management Best Practices and Frameworks

  • IT Operations Management Best Practices
  • ITIL (Information Technology Infrastructure Library) Framework
  • COBIT (Control Objectives for Information and Related Technology) Framework
  • ISO/IEC 20000 Standard
  • IT Operations Management Frameworks and Standards Comparison


Module 8: IT Operations Management Implementation and Continuous Improvement

  • IT Operations Management Implementation Roadmap
  • IT Operations Management Continuous Improvement Principles
  • IT Operations Management Continuous Improvement Processes
  • IT Operations Management Maturity Assessment and Improvement
  • IT Operations Management Implementation and Continuous Improvement Best Practices
This course is designed to be interactive, with hands-on projects and bite-sized lessons. Participants will have lifetime access to the course materials and will be able to track their progress. The course is also mobile-accessible and community-driven, with opportunities for discussion and collaboration with other participants.

Upon completion of this course, participants will receive a certificate issued by The Art of Service, demonstrating their expertise in IT operations management.

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