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IT Service Continuity Management; A Step-by-Step Implementation Guide

IT Service Continuity Management; A Step-by-Step Implementation Guide

$199.00
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IT Service Continuity Management: A Step-by-Step Implementation Guide



Course Overview

This comprehensive course provides a step-by-step guide to implementing IT Service Continuity Management (ITSCM) in your organization. Participants will learn how to develop, implement, and maintain a robust ITSCM strategy that ensures business continuity and minimizes the impact of IT service disruptions.



Course Objectives

  • Understand the importance of ITSCM in ensuring business continuity
  • Develop a comprehensive ITSCM strategy aligned with business objectives
  • Implement ITSCM processes and procedures
  • Conduct business impact analysis and risk assessments
  • Develop and implement ITSCM plans and procedures
  • Establish a crisis management and communication plan
  • Monitor and review ITSCM processes and procedures


Course Outline

Module 1: Introduction to IT Service Continuity Management

  • Definition and scope of ITSCM
  • Importance of ITSCM in ensuring business continuity
  • ITSCM and business objectives
  • Overview of ITSCM processes and procedures

Module 2: ITSCM Strategy and Planning

  • Developing an ITSCM strategy
  • Aligning ITSCM with business objectives
  • Conducting business impact analysis and risk assessments
  • Developing ITSCM plans and procedures

Module 3: ITSCM Processes and Procedures

  • ITSCM process framework
  • ITSCM procedures and guidelines
  • Roles and responsibilities in ITSCM
  • Communication and stakeholder management

Module 4: Business Impact Analysis and Risk Assessment

  • Conducting business impact analysis
  • Identifying and assessing risks
  • Risk mitigation and management
  • Developing a risk management plan

Module 5: ITSCM Plans and Procedures

  • Developing ITSCM plans
  • Implementing ITSCM procedures
  • Maintaining and reviewing ITSCM plans and procedures

Module 6: Crisis Management and Communication

  • Establishing a crisis management plan
  • Developing a communication plan
  • Crisis management and communication roles and responsibilities

Module 7: ITSCM Monitoring and Review

  • Monitoring ITSCM processes and procedures
  • Reviewing and updating ITSCM plans and procedures
  • Continual improvement of ITSCM

Module 8: ITSCM Implementation and Maintenance

  • Implementing ITSCM in your organization
  • Maintaining ITSCM processes and procedures
  • Overcoming implementation challenges


Course Features

  • Interactive and engaging course content
  • Comprehensive coverage of ITSCM concepts and best practices
  • Personalized learning experience
  • Up-to-date course content
  • Practical and real-world applications
  • High-quality course content
  • Expert instructors
  • Certification upon completion
  • Flexible learning options
  • User-friendly course platform
  • Mobile-accessible course content
  • Community-driven learning environment
  • Actionable insights and hands-on projects
  • Bite-sized lessons for easy learning
  • Lifetime access to course content
  • Gamification and progress tracking


Certification

Upon completion of this course, participants will receive a certificate issued by The Art of Service.

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