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IT Service Continuity Management Certification Training

IT Service Continuity Management Certification Training

$199.00
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IT Service Continuity Management Certification Training



Course Overview

The IT Service Continuity Management Certification Training is a comprehensive course designed to equip participants with the knowledge and skills necessary to design, implement, and manage IT service continuity plans. This course is aligned with industry best practices and is delivered by expert instructors.



Course Objectives

  • Understand the principles and concepts of IT Service Continuity Management (ITSCM)
  • Learn how to develop and implement an effective ITSCM strategy
  • Understand the importance of risk assessment and management in ITSCM
  • Develop skills in creating and maintaining IT service continuity plans
  • Learn how to conduct business impact analysis and risk assessment
  • Understand the role of ITSCM in ensuring business continuity


Course Outline

Module 1: Introduction to IT Service Continuity Management

  • Overview of ITSCM and its importance
  • Key concepts and principles of ITSCM
  • ITSCM framework and standards
  • Benefits of implementing ITSCM

Module 2: ITSCM Strategy and Policy

  • Developing an ITSCM strategy
  • Creating an ITSCM policy
  • Defining ITSCM scope and objectives
  • Understanding the role of ITSCM in business continuity

Module 3: Risk Assessment and Management

  • Understanding risk assessment and management
  • Identifying and assessing risks
  • Risk mitigation and management strategies
  • Risk assessment and management tools and techniques

Module 4: Business Impact Analysis (BIA)

  • Understanding BIA and its importance
  • Conducting a BIA
  • Identifying critical business processes and assets
  • Determining the impact of disruptions on business operations

Module 5: IT Service Continuity Plans

  • Developing IT service continuity plans
  • Creating recovery procedures and strategies
  • Identifying and allocating resources for ITSCM
  • Testing and reviewing IT service continuity plans

Module 6: ITSCM Implementation and Operation

  • Implementing ITSCM plans and procedures
  • Training and awareness for ITSCM
  • Maintaining and reviewing ITSCM plans
  • Continuous improvement of ITSCM

Module 7: ITSCM and Business Continuity

  • Understanding the relationship between ITSCM and business continuity
  • Aligning ITSCM with business continuity plans
  • Integrating ITSCM with other business continuity processes
  • Ensuring ITSCM supports business objectives

Module 8: ITSCM Tools and Techniques

  • Overview of ITSCM tools and techniques
  • Using ITSCM tools for risk assessment and management
  • ITSCM tools for business impact analysis
  • ITSCM tools for plan development and implementation

Module 9: ITSCM Best Practices and Standards

  • Overview of ITSCM best practices and standards
  • ITIL and ITSCM
  • ISO 20000 and ITSCM
  • Other relevant standards and frameworks

Module 10: Case Studies and Group Exercises

  • Real-world case studies in ITSCM
  • Group exercises to apply ITSCM concepts and principles
  • Discussion and feedback on case studies and exercises


Course Benefits

  • Comprehensive understanding of ITSCM principles and concepts
  • Practical skills in developing and implementing ITSCM plans
  • Knowledge of risk assessment and management techniques
  • Understanding of business impact analysis and its importance
  • Certification upon completion issued by The Art of Service


Course Features

  • Interactive and engaging course design
  • Comprehensive and up-to-date course content
  • Practical and real-world applications
  • Expert instructors with industry experience
  • Flexible learning options
  • User-friendly and mobile-accessible course platform
  • Community-driven discussion forums
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking


Certification

Upon completion of the course, participants will receive a certificate issued by The Art of Service, recognizing their expertise in IT Service Continuity Management.

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