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IT Service Continuity Management Complete Guide Course

IT Service Continuity Management Complete Guide Course

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
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Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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IT Service Continuity Management Complete Guide Course



Course Format & Delivery Details

Course Overview

The IT Service Continuity Management Complete Guide Course is a comprehensive online training program designed to equip IT professionals with the knowledge and skills required to manage IT service continuity effectively.

Course Format

  • Self-Paced: Yes, this course is self-paced, allowing you to learn at your own convenience.
  • Online Delivery: The course is delivered entirely online, providing flexibility and accessibility.
  • On-Demand: You can access the course materials at any time, 24/7, and complete the training at your own pace.
  • No Fixed Dates or Times: There are no fixed dates or times for this course, allowing you to start and complete it as per your schedule.

Course Completion Details

  • Typical Completion Time: The typical completion time for this course is 12-16 hours, depending on your pace and prior knowledge.
  • Lifetime Access: You will have lifetime access to the course materials, allowing you to revisit and refresh your knowledge as needed.
  • Mobile-Friendly: The course is optimized for mobile devices, ensuring that you can access the materials on-the-go.

Support and Resources

  • Instructor Support: You will have access to dedicated instructor support via email and discussion forums.
  • Downloadable Resources: The course includes a range of downloadable resources, including templates, toolkits, and guides.
  • Certificate of Completion: Upon completing the course, you will receive a Certificate of Completion issued by The Art of Service.


Extensive & Detailed Course Curriculum

Module 1: Introduction to IT Service Continuity Management

  • 1.1: Defining IT Service Continuity Management
  • 1.2: Importance of IT Service Continuity Management
  • 1.3: Key Concepts and Terminology
  • 1.4: IT Service Continuity Management Framework

Module 2: IT Service Continuity Management Principles

  • 2.1: Understanding Business Continuity Management
  • 2.2: Aligning IT Service Continuity with Business Objectives
  • 2.3: Risk Assessment and Management
  • 2.4: Business Impact Analysis

Module 3: IT Service Continuity Management Process

  • 3.1: IT Service Continuity Management Process Overview
  • 3.2: Initiation and Planning
  • 3.3: Risk Assessment and Business Impact Analysis
  • 3.4: Developing IT Service Continuity Strategies
  • 3.5: Implementing IT Service Continuity Plans
  • 3.6: Testing and Reviewing IT Service Continuity Plans
  • 3.7: Maintaining and Improving IT Service Continuity Plans

Module 4: IT Service Continuity Management Roles and Responsibilities

  • 4.1: IT Service Continuity Management Roles and Responsibilities Overview
  • 4.2: IT Service Continuity Manager Role
  • 4.3: IT Service Continuity Team Roles
  • 4.4: Stakeholder Roles and Responsibilities

Module 5: IT Service Continuity Management Tools and Techniques

  • 5.1: IT Service Continuity Management Tools Overview
  • 5.2: Risk Assessment and Business Impact Analysis Tools
  • 5.3: IT Service Continuity Planning Tools
  • 5.4: IT Service Continuity Testing and Review Tools

Module 6: IT Service Continuity Management Best Practices

  • 6.1: IT Service Continuity Management Best Practices Overview
  • 6.2: ITIL Best Practices for IT Service Continuity Management
  • 6.3: ISO/IEC 20000 Best Practices for IT Service Continuity Management
  • 6.4: COBIT Best Practices for IT Service Continuity Management

Module 7: IT Service Continuity Management Case Studies

  • 7.1: IT Service Continuity Management Case Study 1
  • 7.2: IT Service Continuity Management Case Study 2
  • 7.3: IT Service Continuity Management Case Study 3

Module 8: IT Service Continuity Management Implementation

  • 8.1: IT Service Continuity Management Implementation Overview
  • 8.2: Developing an IT Service Continuity Management Implementation Plan
  • 8.3: Implementing IT Service Continuity Management Processes
  • 8.4: Monitoring and Reviewing IT Service Continuity Management Implementation

Module 9: IT Service Continuity Management Maintenance and Improvement

  • 9.1: IT Service Continuity Management Maintenance and Improvement Overview
  • 9.2: Maintaining IT Service Continuity Management Processes
  • 9.3: Improving IT Service Continuity Management Processes
  • 9.4: Continual Service Improvement

Module 10: IT Service Continuity Management Certification and Compliance

  • 10.1: IT Service Continuity Management Certification Overview
  • 10.2: ISO/IEC 22301 Certification
  • 10.3: Compliance with Regulatory Requirements
  • 10.4: IT Service Continuity Management Audit and Assurance
Upon completing this comprehensive course, you will receive a Certificate of Completion issued by The Art of Service, demonstrating your expertise in IT Service Continuity Management.

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