IT Service Continuity Management Toolkit

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Save time, empower your teams and effectively upgrade your processes with access to this practical IT Service Continuity Management Toolkit and guide. Address common challenges with best-practice templates, step-by-step work plans and maturity diagnostics for any IT Service Continuity Management related project.

Download the Toolkit and in Three Steps you will be guided from idea to implementation results.

The Toolkit contains the following practical and powerful enablers with new and updated IT Service Continuity Management specific requirements:


STEP 1: Get your bearings

Start with...

  • The latest quick edition of the IT Service Continuity Management Self Assessment book in PDF containing 49 requirements to perform a quickscan, get an overview and share with stakeholders.

Organized in a data driven improvement cycle RDMAICS (Recognize, Define, Measure, Analyze, Improve, Control and Sustain), check the…

  • Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation

Then find your goals...


STEP 2: Set concrete goals, tasks, dates and numbers you can track

Featuring 999 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which IT Service Continuity Management improvements can be made.

Examples; 10 of the 999 standard requirements:

  1. When implementing itil processes, what is the best timing for establishing service level agreements with the business, especially if you are also upgrading your help desk and change management tool?

  2. Does the tool have the ability to provide a list of the critical services and / or Vital Business Functions with the associated recovery options?

  3. Does pm exchange information with it service continuity management regarding possible contingency actions in the event of a major outage?

  4. Are budgets, priorities and other resources assigned to corporate strategic objectives and down to which hierarchy/ management level?

  5. How do you sort through it all and decide on the right storage management platform for your organizations Business Continuity Plan?

  6. What time should the business processes, supporting staff, facilities, and Services be fully recovered and why?

  7. Does the bcp properly document and integrate all your organization plans, procedures and related disciplines?

  8. Does the tool enable financial approval to be sought and signed off prior to the request being fulfilled?

  9. Does the tool accommodate details of SLA content, including agreement date, scope, contacts and targets?

  10. Does the tool assist with demand predictions by translating systems data into usable output information?


Complete the self assessment, on your own or with a team in a workshop setting. Use the workbook together with the self assessment requirements spreadsheet:

  • The workbook is the latest in-depth complete edition of the IT Service Continuity Management book in PDF containing 999 requirements, which criteria correspond to the criteria in...

Your IT Service Continuity Management self-assessment dashboard which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next:

  • The Self-Assessment Excel Dashboard; with the IT Service Continuity Management Self-Assessment and Scorecard you will develop a clear picture of which IT Service Continuity Management areas need attention, which requirements you should focus on and who will be responsible for them:

    • Shows your organization instant insight in areas for improvement: Auto generates reports, radar chart for maturity assessment, insights per process and participant and bespoke, ready to use, RACI Matrix
    • Gives you a professional Dashboard to guide and perform a thorough IT Service Continuity Management Self-Assessment
    • Is secure: Ensures offline data protection of your Self-Assessment results
    • Dynamically prioritized projects-ready RACI Matrix shows your organization exactly what to do next:

 

STEP 3: Implement, Track, follow up and revise strategy

The outcomes of STEP 2, the self assessment, are the inputs for STEP 3; Start and manage IT Service Continuity Management projects with the 62 implementation resources:

  • 62 step-by-step IT Service Continuity Management Project Management Form Templates covering over 1500 IT Service Continuity Management project requirements and success criteria:

Examples; 10 of the check box criteria:

  1. Activity Duration Estimates: What is the duration of the critical path for this IT Service Continuity Management project?

  2. Procurement Audit: Does each policy statement contain the legal reference(s) on which the policy is based?

  3. Scope Management Plan: The greatest degree of uncertainty is encountered during which phase of the IT Service Continuity Management project life cycle?

  4. Quality Management Plan: Does a documented IT Service Continuity Management project organizational policy & plan (i.e. governance model) exist?

  5. Procurement Audit: Were any additional works or deliveries admissible, without recourse to a new procurement procedure?

  6. Risk Management Plan: Risk probability and impact: how will the probabilities and impacts of risk items be assessed?

  7. Probability and Impact Matrix: How are risks and risk management perceived in the IT Service Continuity Management project?

  8. Risk Register: What are the main aims, objectives of the policy, strategy, or service and the intended outcomes?

  9. Procurement Audit: Was all the key documentation given to the contracting authority?

  10. Activity Duration Estimates: Why is there a new or renewed interest in the field of IT Service Continuity Management project management?

 
Step-by-step and complete IT Service Continuity Management Project Management Forms and Templates including check box criteria and templates.

1.0 Initiating Process Group:

  • 1.1 IT Service Continuity Management project Charter
  • 1.2 Stakeholder Register
  • 1.3 Stakeholder Analysis Matrix


2.0 Planning Process Group:

  • 2.1 IT Service Continuity Management project Management Plan
  • 2.2 Scope Management Plan
  • 2.3 Requirements Management Plan
  • 2.4 Requirements Documentation
  • 2.5 Requirements Traceability Matrix
  • 2.6 IT Service Continuity Management project Scope Statement
  • 2.7 Assumption and Constraint Log
  • 2.8 Work Breakdown Structure
  • 2.9 WBS Dictionary
  • 2.10 Schedule Management Plan
  • 2.11 Activity List
  • 2.12 Activity Attributes
  • 2.13 Milestone List
  • 2.14 Network Diagram
  • 2.15 Activity Resource Requirements
  • 2.16 Resource Breakdown Structure
  • 2.17 Activity Duration Estimates
  • 2.18 Duration Estimating Worksheet
  • 2.19 IT Service Continuity Management project Schedule
  • 2.20 Cost Management Plan
  • 2.21 Activity Cost Estimates
  • 2.22 Cost Estimating Worksheet
  • 2.23 Cost Baseline
  • 2.24 Quality Management Plan
  • 2.25 Quality Metrics
  • 2.26 Process Improvement Plan
  • 2.27 Responsibility Assignment Matrix
  • 2.28 Roles and Responsibilities
  • 2.29 Human Resource Management Plan
  • 2.30 Communications Management Plan
  • 2.31 Risk Management Plan
  • 2.32 Risk Register
  • 2.33 Probability and Impact Assessment
  • 2.34 Probability and Impact Matrix
  • 2.35 Risk Data Sheet
  • 2.36 Procurement Management Plan
  • 2.37 Source Selection Criteria
  • 2.38 Stakeholder Management Plan
  • 2.39 Change Management Plan


3.0 Executing Process Group:

  • 3.1 Team Member Status Report
  • 3.2 Change Request
  • 3.3 Change Log
  • 3.4 Decision Log
  • 3.5 Quality Audit
  • 3.6 Team Directory
  • 3.7 Team Operating Agreement
  • 3.8 Team Performance Assessment
  • 3.9 Team Member Performance Assessment
  • 3.10 Issue Log


4.0 Monitoring and Controlling Process Group:

  • 4.1 IT Service Continuity Management project Performance Report
  • 4.2 Variance Analysis
  • 4.3 Earned Value Status
  • 4.4 Risk Audit
  • 4.5 Contractor Status Report
  • 4.6 Formal Acceptance


5.0 Closing Process Group:

  • 5.1 Procurement Audit
  • 5.2 Contract Close-Out
  • 5.3 IT Service Continuity Management project or Phase Close-Out
  • 5.4 Lessons Learned

 

Results

With this Three Step process you will have all the tools you need for any IT Service Continuity Management project with this in-depth IT Service Continuity Management Toolkit.

In using the Toolkit you will be better able to:

  • Diagnose IT Service Continuity Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
  • Implement evidence-based best practice strategies aligned with overall goals
  • Integrate recent advances in IT Service Continuity Management and put process design strategies into practice according to best practice guidelines

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role; In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Toolkit empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make IT Service Continuity Management investments work better.

This IT Service Continuity Management All-Inclusive Toolkit enables You to be that person.

 

Includes lifetime updates

Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.