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IT Service Management Best Practices for Effective Service Delivery Models

IT Service Management Best Practices for Effective Service Delivery Models

$199.00
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IT Service Management Best Practices for Effective Service Delivery Models



Course Format & Delivery Details

Course Overview

This comprehensive course is designed to equip IT professionals with the knowledge and skills necessary to implement effective IT service management best practices. The course is delivered online, allowing participants to learn at their own pace and convenience.

Course Format

  • Self-Paced: Yes, this course is self-paced, allowing you to complete it according to your schedule.
  • Online: Yes, the course is delivered entirely online.
  • Live Virtual: No, this course is not live virtual; however, you will have access to instructor support.
  • On-Demand: Yes, the course is available on-demand, allowing you to access it at any time.

Course Schedule

  • Fixed Dates or Times: No, there are no fixed dates or times for this course; it is available on-demand.
  • Typical Completion Time: The typical completion time for this course is 12-16 weeks, depending on your pace.
  • Lifetime Access: Yes, you will have lifetime access to the course materials.

Course Features

  • Mobile-Friendly: Yes, the course is optimized for mobile devices, allowing you to learn on-the-go.
  • Instructor Support: You will have access to instructor support via email and discussion forums.
  • Downloadable Resources: The course includes downloadable resources, templates, and toolkits to support your learning.
  • Certificate of Completion: Upon completing the course, you will receive a Certificate of Completion issued by The Art of Service.


Extensive & Detailed Course Curriculum

Module 1: Introduction to IT Service Management

  • 1.1: Overview of IT Service Management
  • 1.2: Benefits of IT Service Management
  • 1.3: IT Service Management Frameworks
  • 1.4: Introduction to ITIL

Module 2: Service Strategy

  • 2.1: Service Strategy Overview
  • 2.2: Service Portfolio Management
  • 2.3: Demand Management
  • 2.4: Service Level Management
  • 2.5: IT Service Management Strategy Development

Module 3: Service Design

  • 3.1: Service Design Overview
  • 3.2: Service Catalog Management
  • 3.3: Service Level Management
  • 3.4: Capacity Management
  • 3.5: IT Service Continuity Management
  • 3.6: Information Security Management
  • 3.7: Service Design Principles

Module 4: Service Transition

  • 4.1: Service Transition Overview
  • 4.2: Change Management
  • 4.3: Service Asset and Configuration Management
  • 4.4: Release and Deployment Management
  • 4.5: Service Validation and Testing
  • 4.6: Change Evaluation
  • 4.7: Knowledge Management

Module 5: Service Operation

  • 5.1: Service Operation Overview
  • 5.2: Event Management
  • 5.3: Incident Management
  • 5.4: Request Fulfillment
  • 5.5: Problem Management
  • 5.6: Access Management
  • 5.7: IT Operations Management

Module 6: Continual Service Improvement

  • 6.1: Continual Service Improvement Overview
  • 6.2: Service Level Management
  • 6.3: Service Measurement and Reporting
  • 6.4: Continual Service Improvement Principles
  • 6.5: CSI and ITIL

Module 7: IT Service Management Best Practices

  • 7.1: IT Service Management Best Practices Overview
  • 7.2: ITIL Best Practices
  • 7.3: COBIT and IT Service Management
  • 7.4: ISO/IEC 20000 and IT Service Management
  • 7.5: Implementing IT Service Management Best Practices

Module 8: Effective Service Delivery Models

  • 8.1: Effective Service Delivery Models Overview
  • 8.2: Service Delivery Models
  • 8.3: Service Level Agreements
  • 8.4: Operational Level Agreements
  • 8.5: Underpinning Contracts
  • 8.6: Service Delivery Model Design

Module 9: Implementing IT Service Management

  • 9.1: Implementing IT Service Management Overview
  • 9.2: IT Service Management Implementation Roadmap
  • 9.3: Change Management and IT Service Management Implementation
  • 9.4: Communication and Stakeholder Management
  • 9.5: Measuring IT Service Management Success
Upon completing this comprehensive course, you will receive a Certificate of Completion issued by The Art of Service, demonstrating your expertise in IT Service Management Best Practices for Effective Service Delivery Models.

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