ITIL Foundation Complete Certification Program - 5th Edition

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This Accredited ITIL Foundation certification* course includes:

This course is perfect for anyone who wants to take the ITIL® Foundation exam, whether they be first-time ITIL learners or experienced IT professionals.

You can work at your own pace - 24/7 Online Training SAVES hundreds of dollars and work time loss compared to a classroom based course


What do you get with your course

Now includes the Exam Preparation Program


6 Months Access (180 Days) 


 120px-crystal-clear-app-clean.png Accredited self paced online learning

 120px-crystal-clear-app-clean.png  300+ page PDF Workbook 

 120px-crystal-clear-app-clean.png Multimedia presentations to simulate the classroom experience  120px-crystal-clear-app-clean.png Downloadable resources so you can study on the go;
 120px-crystal-clear-app-clean.png Exam Prep Access  120px-crystal-clear-app-clean.png A full 40 question sample exam to assist in your exam preparation
 120px-crystal-clear-app-clean.png 24/7 online access to your course. (Internet access required)  120px-crystal-clear-app-clean.png Access to trainers* and Discussion boards


The ITIL Foundation course and accompanying Workbook will give you:

  • Real-world scenarios that describe what you've learned in the context of service solutions. These include thought-provoking questions to challenge your thinking and understanding.
  • Section reviews for each chapter to help you zero in on what you need to know and practice exam questions.
  • A Real-World Guide to ITIL Skills. Key information and real-world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management.
  • Ability to assess what you've learned with challenging ITIL Foundation exam style questions.
  • Presentations that you can view and replay as many times as required, facilitated by certified ITIL trainers who  explain each of the topics and concepts of ITIL.
  • Materials developed on the specific syllabus and exam criteria – so that you can be confident in achieving exam success on your first attempt.


The Topics covered to understand the basic terms, concepts and relationships between the ITIL processes and functions.

The Service Lifecycle Essential terminology Design Coordination & Service Level Management
Service Strategy Service Strategy Processes Service Design
Service Catalog Management & Supplier Management Capacity Management and Availability Management IT Service Continuity Management & Information Security Management
Service Asset & Configuration Management Service Transition, Transition Planning & Support and Knowledge Management Change Management
Release & Deployment Management Service Operation Service Desk
Event Management Incident Management Other Functions
Problem Management Request Fulfilment & Access Management Continual Service Improvement
Service Automation The Seven-Step Improvement Process Glossary of Terms 



There are no pre-requisites for the Foundation program but a basic IT literacy and knowledge of IT services is desirable. Candidates must supply identification confirmation at the time of course registration as this is a pre-requisite of the governing body AXELOS. As we are an accredited training organisation you can be confident you are receiving the most up to date content on the market. 

Contact Hours:

The recommended minimum contact hours for the eLearning course is 18 but the benefit of eLearning is that you can move at a pace that best suits you. Our different access options allow you to tailor the learning experience to your learning needs. 


Project Management Institute Professional Development Units (PDUs) = 18


The program combines short presentations supported by accredited trainer audio.  There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions, study book, and a mock examination help to prepare for the multiple-choice AXELOS® examination. Our blended form of delivery makes sure that every student is able to study in a way that suits and benefits them. 


About the Examination:

  • It is recommended that students should complete at least 18 hours of personal study by reviewing the syllabus and the ITIL Foundation book in preparation for the examination.
  • The syllabus can be downloaded from your course
  • The exam is a closed book exam with forty (40) multiple choice questions.
  • Exam duration is a maximum of 60 minutes for all candidates unless otherwise specified
  • Pass score is 26/40 or 65%

Is this course accredited?

Yes! AXELOS/PeopleCert, the official ITIL accreditors, have accredited this course and the instructors who teach it as providing high-quality training in IT Service Management. It follows the most up to date syllabus as directed by PeopleCert



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What our students say:



ITIL® is a registered trade mark of AXELOS Limited

AXELOS® is a registered trade mark of AXELOS Limited




1475 Reviews Hide Reviews Show Reviews

  • 5
    Great book course

    Posted by Unknown on 29th May 2015

    Book is easy to understand and the online course was a breeze to sign up for.

  • 5
    ITIL Foundation Certification Kit

    Posted by Unknown on 29th May 2015

    I've found this book and online course very helpful and enlightening. I feel everyone that I work with in the Information Technology Department in our company would benefit from taking this course. It would give everyone from the Director of the department to the techs on our Systems Support Service Desk a better understanding of what ITIL is and how our company would benefit from it.

  • 5
    ITIL be alright !

    Posted by Unknown on 29th May 2015

    Having been in IT for over 20 years and working within ITIL needed to pass the ITIL Foundation exam for relevant roles. Booked the exam and then bought the ITIL Foundation Complete Certification Kit: Study Guide Book and Online Course study guide.Worked with the online course at my own pace very simple and clear. Easy to move through each topic. Text in the book is also easy to understand. I went through all sample papers and exercises. Gained enough knowledge to pass the exam at 70%. Would have been much higher but changed my mind on a few questions at the last minute! Dont do this stick with first thought.(Also wording on exam questions is a bit ambigous). Study and learn all the diagrams in the book as the functions and processes are heavily tested. Excellent aid to anyone contemplating taking the ITIL Foundation exam. Saved me a lot of money for the 3 day course I could have attended. Have recommended to others.

  • 5
    This kit and a reference guide is what you need to pass the foundations exam

    Posted by Unknown on 29th May 2015

    I bought this kit and a reference guide from ITSM Library (IT Service Management Based on ITIL - A Pocket Guide (English version) (ITSM Library Pocket Books) and they were all I needed to pass the foundations exam. No need to read the long and boring OGC books. Although the book had some typos it's by no way an obstacle to understand all the concepts explained. Also the online course gives you the chance to prove your understanding using quizzes and an online exam prep. I totally recomend getting this kit.

  • 5
    Easy to use and extremely helpful

    Posted by Unknown on 29th May 2015

    The combination of the book and on-line audio and slide show provide a straight forward easy to use and inexpensive way to learn ITIL concepts. Highly recommended

  • 5
    ITIL Foundation Complete Certification Kit Review

    Posted by Unknown on 29th May 2015

    The ITIL Foundation Certification Kit was a great way to develop your entry level knowledge about ITIL v3. Whether you plan to take the formal certification exam or you're just looking for some basics this program will likely meet your needs and then some.

  • 5
    ITIL V3

    Posted by Unknown on 29th May 2015

    The ITIL Foundation Complete Certification Kit is very usefull. It helps me a lot improving my skills. The course is very accurate and focused on the matter. I suggest to all that are interesting on ITIL certification to buy this toolkit. Thank you so muuch to The Art of Service.

  • 5

    Posted by Unknown on 29th May 2015

    I thought this product was wonderful especially the online presentation. I passed my foundation exam with 10 days of light study(One hour a day max). It is clear and to the point. I only found one question on the actual exam that related to a topic I had not found in this book. I'm definately purchasing my next ITIL study guide from this author.

  • 5
    e-learning and book review

    Posted by Unknown on 29th May 2015

    Although the e-learning and book materials are pricey as compared to other ITIL resources I recommend them to those who are serious in getting the ITIL Foundation certification.