ITIL ® Intermediate Capability Program: Planning, Protection and Optimization (PPO)

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Planning, Protection and Optimization Capability Program*

6 Months Access (180 Days)

ITIL topics you will learn in this Accredited course?

The PPO Certificate covers the following ITIL processes:

Demand Management Capacity Management Availability Management
IT Service Continuity Management Information Security Management Planning and Implementation

 Is this course for me!


This online learning course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. The main focus of this course is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. 

This training is intended to enable the holders of the certificate to apply the practices in Planning, Protection and Optimization of the Service Management Lifecycle. This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the AXELOS® Intermediate Level Certificate Planning, Protection and Optimization.

Have any questions about what you may need? Send us an email at elearning-support@artofservice.com.au

Why should you train with The Art of Service

 

 

The Art of Service is a world leading online learning company that helps anyone learn technology and business skills to achieve personal and professional goals.

Our Accredited eLearning Courses provide our students everything to best prepare you for the ITIL Exams with:  

 120px-crystal-clear-app-clean.png Accredited self paced online learning  120px-crystal-clear-app-clean.png  300+ page PDF Workbook Yours to keep (PDF download)
 120px-crystal-clear-app-clean.png Multimedia presentations to simulate the classroom experience  120px-crystal-clear-app-clean.png Downloadable resources so you can study on the go;
 120px-crystal-clear-app-clean.png End of module review questions to assess your content knowledge  120px-crystal-clear-app-clean.png A full 40 question sample exam to assist in your exam preparation
 120px-crystal-clear-app-clean.png 24/7 online access to your course. (Internet access required)  120px-crystal-clear-app-clean.png Access to trainers* and Discussion boards

 

Through individual, corporate, academic and government enrollments, members have access to the The Art of Service education library of engaging, top-quality courses taught by accredited and recognized industry experts.

What you need to Know!

Pre-requisites:

  • Hold an ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate
  • There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
  • It is highly recommended that you read the Planning, Protection and Optimization book prior to commencement of this program
  • Candidates will be required to provide identification confirmation at the time of course registration

Contact Hours

The recommended minimum contact hours for the eLearning course is 21 but the benefit of eLearning is that you can move at a pace that best suits you. Our different access options allow you to tailor the learning experience to your learning needs. 

Delivery:

The program combines short presentations supported by accredited trainer audio.  There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice AXELOS examination.

Program Materials:

- Access to presentations with trainer audio
- The Art of Service Planning, Protection and Optimization Book
- Exercises + Answers
- Mock Exam questions

About the Examination:

  • Evidence of ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate and completion of the PPO Capability course from an Accredited Training Provider is required to sit the exam
  • It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the PPO book in preparation for the examination.
  • The syllabus can be downloaded from the resources of your course.
  • The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
  • Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
  • Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
  • Pass score is 28/40 or 70%
  • Distinction pass score is under consideration

Credits:

Is this course accredited?

Yes! AXELOS/PeopleCert, the official ITIL accreditors, have accredited this course and the instructors who teach it as providing high-quality training in IT Service Management.

 

*ALL ITIL3 EXAMS AND COURSES MUST BE COMPLETED PRIOR TO DECEMBER 31, 2019.

 

 itil-peoplecert.jpg

 

 

ITIL® is a registered trade mark of AXELOS Limited
AXELOS® is a registered trade mark of AXELOS Limited

 


 

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  • 5
    PPO completed thanks!

    Posted by Unknown on 30th May 2015

    My PPO qualification (or lack of) was holding me back from going for Expert. So when I joined the organisation I currently work with and found that they were using The Art Of Service to provide courses and exams I decided to give it a go. Was a bit nervous at first because I wasn't sure how well an online course could deliver an intermediate level course of ITIL. The course was great. Plenty of content and connections made between components mock exams and exercises. I knocked it out within two weeks whilst working long hours by reading the guide on the train in the morning/evening plugging away at the online course in sections at night and weekends.



    I think the best part was a particular individual not sure if I am allowed to name people on this...but Farrah from The Art Of Service was always so helpful and bubbly. This gave me great confidence that I wasn't just a number on a computer somewhere and that help was at hand if required.



    So now I am looking at what other courses they offer. :)



    Thanks so much



    Christina




  • 5
    Scored 100% on PPO exam!

    Posted by Unknown on 30th May 2015

    The Art of Service is leading me throught the ITIL Expert Pathway. I just completed the Planning Protection and Optimization Intermediate course and scored 100% on my exam. The courses are well worth the investment.

  • 5
    ITIL PPO by Art of Service

    Posted by Unknown on 30th May 2015

    The guide and course package are great. This package just prepares you on what you need to know about Planning & protection in an IT environment.



    Its nicely summarised product for exam preparation. The exercises and quizzes in the course excellent. The Art of service team were good to work with.



    I easily passed the exam at the first attempt. I strongly recommend if you want to achieve certification in ITIL PPO.

  • 5
    PPO completed thanks!

    Posted by Unknown on 30th May 2015

    My PPO qualification (or lack of) was holding me back from going for Expert. So when I joined the organisation I currently work with and found that they were using The Art Of Service to provide courses and exams I decided to give it a go. Was a bit nervous at first because I wasn't sure how well an online course could deliver an intermediate level course of ITIL. The course was great. Plenty of content and connections made between components mock exams and exercises. I knocked it out within two weeks whilst working long hours by reading the guide on the train in the morning/evening plugging away at the online course in sections at night and weekends.



    I think the best part was a particular individual not sure if I am allowed to name people on this...but Farrah from The Art Of Service was always so helpful and bubbly. This gave me great confidence that I wasn't just a number on a computer somewhere and that help was at hand if required.



    So now I am looking at what other courses they offer. :)



    Thanks so much



    Christina