ITIL ® Intermediate Capability Program: Release, Control and Validation (RCV)

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Release, Control and Validation Capability Program*


Which ITIL topics are covered in this course?

The RCV Certificate covers the following ITIL processes:

Change Management Service Asset & Configuration Management Service Validation & Testing Release & Deployment Management
Request Fulfilment Change Evaluation RCV Considerations.  

Is this course for you!

This intensive interactive course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with Release, Control and Validation and Service Operation. The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. 

This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the AXELOS® Intermediate Level Certificate Release, Control and Validation.

Have any questions about what you may need? Send us an email at

Why should you train with The Art of Service 


The Art of Service is a world leading online learning company that helps anyone learn technology and business skills to achieve personal and professional goals.

Our Accredited eLearning Courses provide our students everything to best prepare you for the ITIL Exams with:  

 120px-crystal-clear-app-clean.png Accredited self paced online learning  120px-crystal-clear-app-clean.png  300+ page PDF Workbook Yours to keep (PDF download)
 120px-crystal-clear-app-clean.png Multimedia presentations to simulate the classroom experience  120px-crystal-clear-app-clean.png Downloadable resources so you can study on the go;
 120px-crystal-clear-app-clean.png End of module review questions to assess your content knowledge  120px-crystal-clear-app-clean.png A full 40 question sample exam to assist in your exam preparation
 120px-crystal-clear-app-clean.png 24/7 online access to your course. (Internet access required)  120px-crystal-clear-app-clean.png Access to trainers* and Discussion boards


Through individual, corporate, academic and government enrollments, members have access to the The Art of Service education library of engaging, top-quality courses taught by accredited and recognized industry experts.


 What you need to Know!

Pre-requisites needed before you start:

  • Hold an ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate
  • There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
  • It is highly recommended that you read the Release, Control and Validation book prior to commencement of this program
  • Candidates will be required to provide identification confirmation at the time of course registration


The program combines short presentations supported by accredited trainer audio. There are exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions, study book, and a mock examination help to prepare for the multiple-choice AXELOS examination.

Contact Hours

The recommended minimum contact hours for the eLearning course is 21 but the benefit of eLearning is that you can move at a pace that best suits you. Our different access options allow you to tailor the learning experience to your learning needs. 

Program Materials:

* Access to presentations with trainer audio
* The Art of Service Release, Control and Validation Book
* Exercises + Answers
* Mock Exam questions

About the Examination:

  • Evidence of ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate and completion of the OSA course from an Accredited Training Provider is required to sit the exam
  • It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the RCV book in preparation for the examination.
  • The syllabus can be downloaded from your course resources.
  • The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
  • Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
  • Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
  • Pass score is 28/40 or 70%
  • Distinction pass score is under consideration 


Is this course accredited?

Yes! AXELOS/PeopleCert, the official ITIL accreditors, have accredited this course and the instructors who teach it as providing high-quality training in IT Service Management.







ITIL® is a registered trade mark of AXELOS Limited
AXELOS® is a registered trade mark of AXELOS Limited

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  • 5
    ITIL RCV by Art of Service

    Posted by Unknown on 30th May 2015

    Once again the Art of Service material has done me proud. I have been looking for material to study for ITIL courses and I believe I have found the solution. I used this guide along with the online course and passed my exam outright at the first try. This was the second intermediate course I took with them successful on both occations on 1st attempt thanks to the simplistic teaching mode.

    The content of the guide is precise and to the point. Gives a great overview of what really Release Control & Validation is about in line with IT. The exercises are challenging and prepare you well for the exam as well.

    The ability to do the course online at your own pace beats everything really e.g no need for bosses approval to go on 5 days training leave being able to rewind the lecture vs classroom. It really is the best option.

    Art of Service team

    The extra support that the team provides is also highly recommended. They are really a good team for service and I highly recommend them anytime.

    Try them!!


  • 5
    Excellent Class

    Posted by Unknown on 30th May 2015

    This certification is important for my work. However I could not be out of the office for in class training. The content provided help me learn and prepare for the exam.

    The RCV class was excellent. The content pace and self-check quizes were of much help.

    I will be purchasing the SOA class next.

  • 5
    Excellent course

    Posted by Unknown on 30th May 2015

    I passed the RCV exam first time thanks to the course and the exam prep. The material was clear easy to follow and put together very well. Also the support from the Art of Service is fantastic all questions were answered quickly and they even changed my course from Service Transition to RCV after I decided to take the Capability pathway.

    Already purchased the PPO course!