ITIL ® Intermediate Capability Program: Service Offerings and Agreements (SOA)

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Service Offerings and Agreements Capability Program*

 

ITIL topics you will learn in this Accredited course?

The SOA Certificate covers the following ITIL processes:

Service Portfolio Management Service Catalog Management Service Level Management Demand Management
Supplier Management Financial Management for IT Services Business Relationship Management  

Is this course for you!

This online learning course immerses learners in the practical aspects of the ITIL® Service Lifecycle and processes associated with Service Offerings and Agreements of and service strategy.  The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. 

This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle.  This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the AXELOS® Intermediate Level Certificate Service Offerings and Agreements.

Have any questions about what you may need? Send us an email at elearning-support@artofservice.com.au 

 

Why should you train with The Art of Service 

 

 

The Art of Service is a world leading online learning company that helps anyone learn technology and business skills to achieve personal and professional goals.

Our Accredited eLearning Courses provide our students everything to best prepare you for the ITIL Exams with:  

 120px-crystal-clear-app-clean.png Accredited self paced online learning  120px-crystal-clear-app-clean.png  300+ page PDF Workbook Yours to keep (PDF download)
 120px-crystal-clear-app-clean.png Multimedia presentations to simulate the classroom experience  120px-crystal-clear-app-clean.png Downloadable resources so you can study on the go;
 120px-crystal-clear-app-clean.png End of module review questions to assess your content knowledge  120px-crystal-clear-app-clean.png A full 40 question sample exam to assist in your exam preparation
 120px-crystal-clear-app-clean.png 24/7 online access to your course. (Internet access required)  120px-crystal-clear-app-clean.png Access to trainers* and Discussion boards

 

Through individual, corporate, academic and government enrollments, members have access to the The Art of Service education library of engaging, top-quality courses taught by accredited and recognized industry experts.

 *ALL ITIL 2011/V3  EXAMS AND COURSES MUST BE COMPLETED PRIOR TO DECEMBER 31, 2019.

 

What you need to know!

 Pre-requisites needed before you start:

  • Hold an ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate
  • There is no minimum requirement but a basic IT literacy and around 2 years IT experience are highly desirable
  • It is highly recommended that you read the Service Offerings & Agreements book prior to commencement of this program
  • Candidates will be required to provide identification confirmation at the time of course registration

Contact Hours

The recommended minimum contact hours for the eLearning course is 21 but the benefit of eLearning is that you can move at a pace that best suits you. Our different access options allow you to tailor the learning experience to your learning needs. 

About the Examination:

  • Evidence of ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge Certificate and completion of the SOA Capability course from an Accredited Training Provider is required to sit the exam
  • It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the SOA book in preparation for the examination.
  • The syllabus can be downloaded from your course resources.
  • The exam is a closed book exam with eight (8) multiple choice, scenario-based, gradient scored questions.
  • Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary)
  • Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks.
  • Pass score is 28/40 or 70%
  • Distinction pass score is under consideration

Delivery:

The program combines short presentations supported by accredited trainer audio.  There are exercises (marking scheme provided) to ensure learners are testing their knowledge and competency  to enhance understanding of key concepts. Revision questions, study book, and a mock examination help to prepare for the multiple-choice AXELOS examination.

Program Materials:

* Access to presentations with trainer audio
* The Art of Service Service Offerings and Agreements Book
* Exercises + Answers
* Mock Exam questions

Credits:

Is this course accredited?

Yes! AXELOS/PeopleCert, the official ITIL accreditors, have accredited this course and the instructors who teach it as providing high-quality training in IT Service Management.

 

*ALL ITIL 2011/V3  EXAMS AND COURSES MUST BE COMPLETED PRIOR TO DECEMBER 31, 2019.

 

 

itil-peoplecert.jpg 

 

 

 

AXELOS® is a registered trade mark of AXELOS Limited
ITIL® is a registered trade mark of AXELOS Limited

 


 

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  • 5
    Fantastic guide !!!

    Posted by Unknown on 30th May 2015

    The guide is fantastic !!! I only read this guide for ITIL SOA exam and scored 92%. The topics of SOA in the guide is nicely elaborated which will give you a thorogh understanding. The Service Level Section - SLA part of the guide could be explained little bit more but overall the is superb. 5 start for passing ITIL SOA exam.

  • 5
    Great study help when preparing for the ITIL SOA exam

    Posted by Unknown on 30th May 2015

    I recently bought this course kit as part of a pathway offering to reach ITIL EXPERT. I found this guide extremly helpful since the exam actually takes content out of two ITIL core publications Service Strategy and Service Design. Thus before I started reading this guide i really did not know where to start. This guide then helped me to focus on what is exam relevant and aided significantly in my studies

  • 5
    A good course

    Posted by Unknown on 30th May 2015

    This was my first course on the Intermediate capabilities track. The course material is well created with good online presentations. I got a pass first time by the skin of my teeth but that's down to me not this course. All aspects of the syllabus were covered in the appropriate detail for the exam. I do recommend taking the exam-prep option. The exam format is quite different to foundation and does require more prep than you get in this course. Not content prep but familiarity with the type of question used in Intermediate tests.



    I did use some other study material. Most was unnecessary and redundant as this course guide covered the same stuff to the same depth. But I do recommend that anyone taking this course also get their hands on the core ITIL guides of Service Strategy and Service Design (at the very least)

  • 5
    Fantastic guide !!! 2011

    Posted by Unknown on 30th May 2015

    The guide is fantastic !!! I only read this guide for ITIL SOA exam and scored 92%. The topics of SOA in the guide is nicely elaborated which will give you a thorogh understanding. The Service Level Section - SLA part of the guide could be explained little bit more but overall the is superb. 5 start for passing ITIL SOA exam.

  • 5
    Passed my exam the first time

    Posted by Unknown on 30th May 2015

    ITIL SOA Online Learning and Study guide enabled me to pass my exam the first time. I am a service manager for AT&T and I have been able to use the concepts I learned in this course to improve quality. I am now enrolled in the PPO course.

  • 5
    Outstanding preparation course for certification

    Posted by Unknown on 30th May 2015

    I consider three factors when evaluating learning programs : effective use of time price and knowledge gained. After considering various options I purchased the ITIL SOA Certification Kit and I'm glad I did. It provided me with the content to pass the exam on my first attempt. What's not covered in the online course is provided in the study guide which is well created and will be a valuable resource for future needs. I am now taking the PPO course and plan on using these products towards Expert certification.