The ITIL MALC Qualification*:
6 Months Access (180 Days)
Managing Across the Lifecycle focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management.
This workbook and course covers the contents for the final module of the ITIL Service Lifecycle and/or Service Capability streams and leads to the ITIL Expert Qualification in IT Service Management.
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Why should you train with The Art of Service:
This online learning course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Managing Across the Lifecycle of services and service delivery.
The main focus of this course is on the MALC process activities and supporting methods and approaches to executing these processes in a practical, hands-on elearning environment.
This training is intended to enable the holders of the certificate to apply the practices in Managing Across the Lifecycle of the Service Management Lifecycle.
This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the AXELOS® Qualification Level Certificate Managing Across the Lifecycle.
You Will Learn How To:
- Prepare for and take the ITIL MALC Qualification: Managing Across the Lifecycle Certification Exam
- Identify key business and management issues in IT Service Management
- Manage the planning and implementation of IT Service Management
- Implement Strategic Change Management and Risk Management
- Handle organizational challenges and assess services
The ITIL MALC Qualification: Managing Across the Lifecycle focuses on the ancillary knowledge required to implement and manage the necessary skills in IT Service Management. This book and course is the final module of the Service Lifecycle and/or Service Capability modules and leads to the ITIL Expert Qualification in IT Service Management.
This workbook and course is valuable for those who want to achieve the ITIL MALC Qualification: Managing Across the Lifecycle Certificate.
- Through extensive activities, you gain knowledge of the overall ITIL Lifecycle and prepare for:
- Analyzing, identifying and evaluating the risks involved in Service Management
- Producing plans for the implementation and improvement of the Service Lifecycle and relevant processes
- Examining methods and output required to conduct a Service Assessment
- Taking the ITIL Advanced Qualification: Managing Across the Lifecycle Certification Exam
Pre-requisites needed before you start:
Seventeen credits from the ITIL qualifications are needed to take the ITIL Certification Exam. Candidates will be required to provide identification confirmation at the time of course registration.
The program combines short presentations supported by accredited trainer audio. There are exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions, study book, and a mock examination help to prepare for the AXELOS examination.
This program is an eLearning Program, your access details to the elearning course are in the book.
- Access to presentations with trainer audio
- The Art of Service Managing Across the Lifecycle Book
- Exercises + Answers
- Mock Exam questions
*ALL ITIL3 EXAMS AND COURSES MUST BE COMPLETED PRIOR TO DECEMBER 31, 2019.
AXELOS® is a registered trade mark of AXELOS Limited
ITIL® is a registered trade mark of AXELOS Limited