A tailored course, built for your situation
ITIL 4 & Zero Trust Integration for Modern IT Governance
Align service management with cutting-edge security frameworks to reduce risk and improve operational clarity
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
IT teams struggle to align service management with modern security demands, especially when frameworks operate in isolation.
The situation this course is for
You're certified in ITIL 4 and have explored Zero Trust, but bridging them remains a challenge. Organizations expect seamless governance, yet most guidance treats service and security as separate tracks. This gap creates rework, misalignment, and client skepticism. Without a unified approach, even strong frameworks underperform in real-world delivery.
Who this is for
Experienced IT consultant and instructor focused on governance, service management, and security integration, someone who values structure, clarity, and practical tools for client impact.
Who this is not for
Entry-level practitioners, vendors pushing proprietary tools, or teams looking for video-heavy, low-substance training.
What you walk away with
- Integrate ITIL 4 practices with Zero Trust controls seamlessly
- Reduce friction between service delivery and security teams
- Lead client engagements with a unified governance model
- Teach or consult using a structured, repeatable framework
- Deliver measurable improvements in compliance and operational efficiency
The 12 modules (with all 144 chapters)
Module 1. Foundations of ITIL 4 and Zero Trust
Establish core concepts and shared language between service management and security frameworks. Clarify how objectives align across disciplines.
12 chapters in this module
- ITIL 4 lifecycle phases
- Zero Trust core principles
- Governance overlap areas
- Service ownership models
- Security control mapping
- Risk tolerance alignment
- Stakeholder expectation mapping
- Framework compatibility check
- Integration readiness score
- Common vocabulary setup
- Change enablement triggers
- Cross-functional team roles
Module 2. Service Strategy Meets Security Design
Align service offerings with Zero Trust architecture requirements from the outset. Ensure security is embedded, not bolted on.
12 chapters in this module
- Service portfolio planning
- Threat modeling integration
- User journey mapping
- Access policy design
- Data classification alignment
- Resource protection tiers
- Service cost modeling
- Security control budgeting
- Risk-based prioritization
- Service catalog updates
- Vendor integration rules
- Third-party audit alignment
Module 3. Managing Incidents with Zero Trust Rules
Apply Zero Trust logic to incident response workflows. Reduce resolution time and improve forensic accuracy.
12 chapters in this module
- Incident classification
- Access verification steps
- Containment protocols
- Log correlation methods
- Automated response triggers
- User behavior baselines
- Device trust scoring
- Session termination rules
- Escalation path design
- Forensic data capture
- Recovery validation
- Post-incident review
Module 4. Change Enablement with Embedded Controls
Ensure every change passes through Zero Trust checkpoints. Prevent regressions in security posture during service updates.
12 chapters in this module
- Change impact assessment
- Trust level verification
- Automated policy checks
- Rollback condition setup
- Peer review integration
- Security gate design
- Pre-deployment scanning
- Post-change validation
- Configuration drift alerts
- Approval workflow rules
- Emergency change handling
- Audit trail generation
Module 5. Service Design for Least Privilege
Build service architectures that enforce minimal access by default. Align design with Zero Trust identity principles.
12 chapters in this module
- Role-based access design
- Identity lifecycle mapping
- Attribute-based policies
- Dynamic authorization
- Service dependency mapping
- Micro-segmentation planning
- API protection rules
- Data flow encryption
- Session duration limits
- Multi-factor triggers
- Just-in-time access
- Privilege revocation
Module 6. Continuous Improvement with Security Feedback
Incorporate security findings into service improvement cycles. Make governance iterative and evidence-based.
12 chapters in this module
- Security metric selection
- Incident trend analysis
- Control effectiveness review
- User feedback loops
- Service performance correlation
- Risk register updates
- Audit finding integration
- Remediation tracking
- Improvement backlog
- Stakeholder reporting
- Benchmarking methods
- Maturity assessment
Module 7. Supplier Management Under Zero Trust
Extend Zero Trust principles to third-party vendors and managed services. Maintain control beyond internal boundaries.
12 chapters in this module
- Vendor onboarding checks
- Contractual security terms
- Access provisioning rules
- Monitoring scope definition
- Data handling compliance
- Penetration test rights
- Incident response roles
- Exit process design
- Performance scorecards
- Compliance audit schedules
- Remote access policies
- Subcontractor oversight
Module 8. Service Level Agreements with Security Metrics
Embed security KPIs into SLAs. Make compliance visible and enforceable through standard reporting.
12 chapters in this module
- Security SLA definition
- Uptime vs. security tradeoffs
- Breach notification terms
- Penalty clauses
- Performance dashboards
- User satisfaction surveys
- Incident response SLAs
- Recovery time targets
- Availability commitments
- Penetration test frequency
- Vulnerability patch windows
- Compliance audit timelines
Module 9. Capacity and Performance with Trust Scoring
Integrate device and user trust levels into capacity planning. Adjust performance expectations based on real-time risk.
12 chapters in this module
- Trust score modeling
- Dynamic throttling rules
- User behavior baselines
- Device health checks
- Network segment policies
- Load balancing logic
- Auto-scaling triggers
- Capacity forecasting
- Resource allocation rules
- Peak demand planning
- Failover conditions
- Recovery prioritization
Module 10. Information Security Management Integration
Align ISO 27001 and related standards with ITIL 4 and Zero Trust. Create a unified governance posture.
12 chapters in this module
- ISMS scope definition
- Risk assessment alignment
- Control mapping
- Audit planning
- Policy version control
- Training requirement sync
- Incident reporting paths
- Compliance monitoring
- External auditor prep
- Evidence collection
- Remediation tracking
- Continuous monitoring
Module 11. Organizational Change for Integrated Governance
Lead cultural adoption of combined ITIL 4 and Zero Trust practices. Overcome silo resistance with structured enablement.
12 chapters in this module
- Stakeholder analysis
- Communication planning
- Training rollout design
- Role clarification
- Incentive alignment
- Feedback mechanism setup
- Pilot program design
- Success metric definition
- Leadership engagement
- Barrier identification
- Change network building
- Sustainment planning
Module 12. Implementation Playbook and Client Readiness
Deploy the complete framework with clients using proven templates, checklists, and client-facing materials.
12 chapters in this module
- Client onboarding checklist
- Framework adaptation guide
- Stakeholder workshop design
- Readiness assessment
- Gap analysis template
- Roadmap creation
- Milestone tracking
- Progress reporting
- Client training materials
- Audit preparation guide
- Continuous review setup
- Exit criteria definition
How this maps to your situation
- You're leading IT governance initiatives but face resistance between teams
- You consult on service management but need stronger security integration
- You're training teams and want a unified framework to teach
- You're building client proposals and need proven integration methods
Before vs. after
Before
Operating ITIL and security as separate disciplines leads to gaps in coverage, inconsistent client outcomes, and longer project timelines.
After
With integrated practices, you deliver faster, more compliant transformations, backed by a structured, repeatable method.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 3 hours per module, designed for flexible, self-paced learning around client and teaching commitments.
If nothing changes
Without alignment, organizations remain vulnerable to breaches that exploit service-security gaps, and consultants risk delivering fragmented solutions that fail to meet evolving compliance demands.
How this compares to the alternatives
Generic ITIL courses ignore security depth. Pure security training lacks service context. This course uniquely combines both with practical integration tools, no other resource offers this level of alignment for consultants and instructors.
Frequently asked
Is this course technical or strategic?
It balances both, strategic frameworks with technical integration points, tailored for consultants and instructors.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Can I use this with clients?
Yes, the implementation playbook is designed for immediate use in client engagements.
$199 one-time. Approximately 3 hours per module, designed for flexible, self-paced learning around client and teaching commitments..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours