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Managed Service Provider (MSP) Masterclass; Boosting Efficiency and Profitability

Managed Service Provider (MSP) Masterclass; Boosting Efficiency and Profitability

$199.00
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Managed Service Provider (MSP) Masterclass: Boosting Efficiency and Profitability



Course Overview

This comprehensive Masterclass is designed to equip Managed Service Providers (MSPs) with the knowledge, skills, and best practices to boost efficiency and profitability in their organizations. Participants will receive a certificate upon completion, issued by The Art of Service.



Course Features

  • Interactive and engaging learning experience
  • Comprehensive and up-to-date content
  • Personalized learning approach
  • Practical and real-world applications
  • High-quality content developed by expert instructors
  • Certificate upon completion
  • Flexible learning schedule
  • User-friendly and mobile-accessible platform
  • Community-driven discussion forums
  • Actionable insights and hands-on projects
  • Bite-sized lessons for easy learning
  • Lifetime access to course materials
  • Gamification and progress tracking features


Course Outline

Module 1: Introduction to Managed Services

  • Definition and Evolution of Managed Services
  • Benefits and Challenges of Managed Services
  • Key Components of a Managed Services Business
  • Industry Trends and Outlook

Module 2: Service Desk Management

  • Service Desk Fundamentals
  • Service Desk Processes and Procedures
  • Service Desk Tools and Technologies
  • Service Desk Metrics and Performance Management

Module 3: IT Service Management (ITSM) Frameworks

  • Introduction to ITSM Frameworks
  • ITIL Foundation
  • COBIT Framework
  • ISO/IEC 20000 Standard

Module 4: Service Level Management

  • Service Level Agreements (SLAs)
  • Service Level Management Processes
  • Service Level Metrics and Reporting
  • Service Level Management Best Practices

Module 5: Incident and Problem Management

  • Incident Management Processes
  • Problem Management Processes
  • Root Cause Analysis (RCA) Techniques
  • Incident and Problem Management Metrics

Module 6: Change and Release Management

  • Change Management Processes
  • Release Management Processes
  • Change and Release Management Metrics
  • Change and Release Management Best Practices

Module 7: Configuration and Asset Management

  • Configuration Management Processes
  • Asset Management Processes
  • Configuration and Asset Management Metrics
  • Configuration and Asset Management Best Practices

Module 8: Security and Risk Management

  • Security Fundamentals
  • Risk Management Processes
  • Security and Risk Management Metrics
  • Security and Risk Management Best Practices

Module 9: Business Continuity and Disaster Recovery

  • Business Continuity Planning
  • Disaster Recovery Planning
  • Business Continuity and Disaster Recovery Metrics
  • Business Continuity and Disaster Recovery Best Practices

Module 10: Service Reporting and Metrics

  • Service Reporting Fundamentals
  • Service Metrics and Key Performance Indicators (KPIs)
  • Service Reporting and Metrics Best Practices
  • Service Reporting and Metrics Tools and Technologies

Module 11: Continuous Service Improvement

  • Continuous Service Improvement Fundamentals
  • Service Improvement Processes and Procedures
  • Service Improvement Metrics and Reporting
  • Service Improvement Best Practices

Module 12: MSP Business and Financial Management

  • MSP Business Fundamentals
  • Financial Management Processes and Procedures
  • Financial Metrics and Reporting
  • Financial Management Best Practices

Module 13: MSP Sales and Marketing

  • Sales and Marketing Fundamentals
  • Sales Processes and Procedures
  • Marketing Strategies and Tactics
  • Sales and Marketing Metrics and Reporting

Module 14: MSP Customer Service and Support

  • Customer Service Fundamentals
  • Support Processes and Procedures
  • Customer Service Metrics and Reporting
  • Customer Service Best Practices

Module 15: MSP Operations and Delivery

  • Operations Fundamentals
  • Delivery Processes and Procedures
  • Operations Metrics and Reporting
  • Operations Best Practices


Certificate and Assessment

Upon completion of the course, participants will receive a certificate issued by The Art of Service. The assessment will be based on a combination of quizzes, assignments, and a final project.



Target Audience

This course is designed for Managed Service Providers (MSPs), IT service management professionals, and anyone interested in learning about MSP best practices and industry standards.



Prerequisites

There are no prerequisites for this course, but a basic understanding of IT service management concepts and terminology is recommended.

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