Mastering AI-Powered Productivity with Microsoft 365
You're not falling behind because you're not working hard enough. You're overwhelmed because the tools you rely on aren't working smart enough. Every day without AI integration in your workflow is a missed opportunity to free up hours, reduce errors, and position yourself as an indispensable leader in your organisation. The reality? Teams that leverage AI within Microsoft 365 complete tasks up to 65% faster, according to internal productivity audits across Fortune 500 companies. Yet most professionals still operate in the pre-AI era-manually drafting emails, searching documents, summarising meetings, and chasing approvals. That ends here. Mastering AI-Powered Productivity with Microsoft 365 is not a theory course. It’s a battle-tested system designed to transform your daily operations in 30 days or less. By the end, you’ll have a fully implemented AI-driven workflow, including a board-ready automation proposal that demonstrates measurable ROI to leadership. Sarah Lin, Senior Project Manager at a global logistics firm, used this method to cut weekly reporting time from 14 hours to under 45 minutes. Her automated PowerPoint summaries, live Excel dashboards, and AI-driven Outlook scheduling were so effective that she was fast-tracked for a director role within six months. This isn’t about learning another tool. It’s about future-proofing your relevance, credibility, and capacity in an AI-augmented workplace. No more guessing what Copilot can do. No more fear of falling behind. You’ll gain the clarity, confidence, and concrete deliverables that signal expertise and leadership. Here’s how this course is structured to help you get there.Course Format & Delivery Details Self-Paced, On-Demand Access with Lifetime Updates
This course is designed for professionals who need flexibility without compromise. From the moment you enrol, you gain on-demand access to a complete, self-paced curriculum that adapts to your schedule-not the other way around. Most learners see tangible results in under two weeks. With just 30–45 minutes a day, you can complete the entire program in 30 days. And because productivity tools evolve, your access never expires. You receive all future updates at no additional cost, ensuring your skills remain cutting-edge year after year. - Lifetime access to all course materials
- Immediate digital access upon enrolment
- Self-guided structure with zero time commitments or deadlines
- Mobile-friendly format-learn during commutes, between meetings, or from any device
- 24/7 global access from anywhere in the world
Instructor Support & Personalised Guidance
You’re not navigating AI alone. Throughout the course, you’ll have direct access to expert-led guidance and structured feedback mechanisms. Our support system ensures you stay on track, overcome obstacles, and apply each concept directly to your role, whether you're in operations, finance, HR, or executive management. You’ll also join a private professional community of course alumni-over 12,000 professionals across 76 countries-who share templates, troubleshoot challenges, and post real-world wins. Certificate of Completion – Validated & Globally Recognised
Upon finishing the course, you’ll earn a highly respected Certificate of Completion issued by The Art of Service. This certification has been accepted as professional development credit by over 500 organisations worldwide and is frequently highlighted by learners in LinkedIn profiles, performance reviews, and promotion packages. The Art of Service is a globally recognised provider of enterprise-grade training, trusted by teams at Siemens, Unilever, and Accenture. This certificate signals rigor, not just completion. Transparent Pricing, No Hidden Fees
The course fee is straightforward with zero surprise charges. What you see is what you pay-no subscription traps, no upsells, no premium tiers. One payment, full access, forever. We accept all major payment methods including Visa, Mastercard, and PayPal, with encrypted checkout to protect your data. 100% Risk-Free with Our Satisfied or Refunded Guarantee
We eliminate your risk with a full money-back promise. If you follow the system, complete the exercises, and don’t achieve a clear return on your time investment, simply reach out within 60 days for a prompt refund-no questions asked. You’ll receive a confirmation email immediately after enrolment. Your access details and course entry instructions will be sent in a separate email once your registration is fully processed. There are no automated instant logins-each enrolment undergoes manual verification to ensure security and personalisation. This Works Even If...
You’re not technical. You’ve never used AI tools before. Your company hasn’t rolled out Copilot yet. Your team resists change. You’re short on time. This system was built for real people in real jobs. It works because it’s not about mastering every AI feature-it’s about strategically applying the right features to your highest-impact tasks. One learner, James R., IT Coordinator at a mid-sized financial firm, went from zero AI exposure to deploying automated meeting summaries and task trackers across three departments in just 18 days. He did it using only web-based tools and a shared OneDrive setup-no admin rights, no budget, no approval. If you can open Outlook, edit a Word doc, or sort an Excel sheet, you’re qualified to succeed here. This is practical, role-specific, and built for adoption, not just understanding.
Module 1: Foundations of AI-Powered Productivity - Understanding the shift from manual to AI-augmented work
- Defining productivity ROI in the age of automation
- Core principles of human-AI collaboration
- Mapping your current workflow bottlenecks
- Identifying high-impact tasks for automation
- How AI in Microsoft 365 reduces cognitive load
- Overview of Microsoft 365 AI ecosystem: Copilot, Designer, Recall, and more
- Role-based use cases: From analyst to executive
- Setting personal productivity KPIs for the course
- Creating your AI implementation success plan
Module 2: Strategic Frameworks for AI Integration - The 4-Pillar Productivity Framework: Prioritise, Automate, Delegate, Validate
- AI Maturity Model for individuals and teams
- How to assess AI readiness in your department
- Building a business case for AI adoption
- Data privacy and compliance in AI workflows
- Setting boundaries: When not to use AI
- The decision matrix for AI vs manual execution
- Creating a personal AI policy
- Change management for self-driven productivity
- Tracking progress with measurable benchmarks
Module 3: AI-Powered Word Mastery
- Using Copilot to draft business documents in seconds
- Generating first-draft reports with tone and audience targeting
- Simplifying complex content for stakeholder readability
- Creating dynamic templates for recurring documents
- Automating table of contents, headings, and formatting
- Editing and refining AI-generated content for accuracy
- Integrating real-time feedback into revisions
- Using Designer for professional document layouts
- AI proofreading and grammar optimisation
- Version control and collaboration with AI suggestions
Module 4: Excel Intelligence with AI and Automation - Conversational data analysis using Copilot in Excel
- Asking natural language questions of your spreadsheets
- Automatic formula generation for KPIs and trends
- Identifying outliers and anomalies with one prompt
- Creating dynamic dashboards from raw data
- Automating monthly report generation
- Using AI to clean and structure unorganised data
- Forecasting with AI-powered trend analysis
- Translating insights into executive summaries
- Securing data when using AI functions
Module 5: Intelligent PowerPoint & Presentation Design - Generating slide decks from outlines and briefs
- AI-driven design suggestions with Microsoft Designer
- Automatic summarisation of reports into key visuals
- Creating data-driven charts and infographics
- Storytelling frameworks enhanced by AI
- Adapting presentations for different audiences
- Automating branded template consistency
- Generating speaker notes from slide content
- Collaborating on decks with AI-aided feedback
- Rehearsing with AI-generated Q&A predictions
Module 6: Outlook & Email Productivity Revolution - Smart email triage using AI priority sorting
- Generating concise, professional email drafts
- Automatically drafting follow-ups and status updates
- Summarising long email threads in seconds
- Setting AI-powered reminders from email content
- Using Clutter and Focused Inbox with AI logic
- Drafting meeting invites with context-aware details
- Auto-scheduling based on recipient availability
- Creating email templates powered by learning algorithms
- Reducing inbox anxiety with AI-driven workflows
Module 7: Teams & Collaboration at Scale - AI meeting summaries and action item extraction
- Real-time transcription and intelligent note-taking
- Automating post-meeting follow-up emails
- Generating discussion guides before meetings
- Tracking commitments and ownership across chats
- Using Copilot to search across chat history
- Integrating task creation from conversation snippets
- AI-powered sentiment analysis in team communications
- Managing hybrid workloads with digital coworking cues
- Creating team knowledge bases from past interactions
Module 8: OneNote & Information Management - Organising notes with AI tagging and categorisation
- Searching for content by idea, not just keyword
- Converting voice notes into structured summaries
- Linking related ideas across notebooks
- Generating to-do lists from brainstorming sessions
- Using AI to consolidate research from multiple sources
- Creating project plans from freeform notes
- Turning meeting notes into formal documentation
- Integrating with Outlook tasks and Teams updates
- Securing sensitive information in digital notebooks
Module 9: OneDrive & SharePoint Knowledge Automation - AI-powered document discovery and retrieval
- Automatic metadata tagging for faster search
- Generating document summaries upon upload
- Setting AI alerts for file changes and feedback
- Version comparison using AI difference analysis
- Automating approval workflows with Power Automate
- Classifying documents by sensitivity and access level
- Creating centralised knowledge hubs with AI curation
- Searching across libraries using natural language
- Integrating with Copilot for contextual insights
Module 10: Power Automate for No-Code Workflows - Building automated sequences without writing code
- Connecting Outlook, Excel, Teams, and Forms
- Creating auto-approval systems for routine requests
- Scheduling AI-driven reports and alerts
- Automating onboarding checklists
- Triggering actions from due dates and reminders
- Using AI Builder for document processing
- Setting up conditional logic in workflows
- Diagnosing and fixing workflow errors with AI
- Monitoring efficiency gains from automation
Module 11: Microsoft Loop & Agile Workspaces - Using Loop components across apps for live updates
- Creating dynamic project trackers with AI input
- Collaborative drafting with real-time AI assistance
- Breaking silos between documents, chats, and tasks
- Automating status updates from component changes
- Setting AI alerts for goal milestones
- Integrating Loop with Teams meetings
- Versioning and feedback cycles in collaborative spaces
- Archiving and auditing agile workspaces
- Scaling Loop for department-wide projects
Module 12: AI for Task & Project Management - Integrating To Do with AI-driven prioritisation
- Auto-generating daily focus plans
- Breaking down goals into AI-suggested actions
- Predicting deadline risks using task history
- Syncing project data across Planner and Teams
- Automating progress reporting to stakeholders
- Using AI to reassign tasks based on workload
- Creating Gantt-style views from task lists
- Identifying bottlenecks in team workflows
- Optimising personal capacity with AI insights
Module 13: Advanced Copilot Techniques - Writing effective prompts for business outcomes
- Chaining multiple Copilot actions for complex tasks
- Using Copilot in Viva for employee insights
- Accessing Copilot in the desktop vs web versions
- Customising Copilot tone and formality levels
- Controlling output length and detail depth
- Validating AI responses against source data
- Avoiding hallucination in business-critical outputs
- Training Copilot with role-specific vocabulary
- Maintaining brand voice consistency with AI
Module 14: Security, Compliance & Governance - Understanding data residency in AI processing
- How Microsoft protects your prompts and outputs
- Compliance with GDPR, HIPAA, and SOC2
- Setting organisation-wide AI usage policies
- Training teams on responsible AI practices
- Monitoring AI usage through audit logs
- Classifying AI-generated content for retention
- Preventing data leakage through AI channels
- Admin controls for Copilot deployment
- Responding to AI-related incidents
Module 15: Real-World Project: Build Your AI Productivity System - Selecting a high-impact workflow to transform
- Mapping current state with bottlenecks and delays
- Designing the AI-augmented future state
- Building a step-by-step implementation plan
- Estimating time and cost savings
- Creating visual process diagrams with AI assistance
- Writing a board-ready executive summary
- Preparing metrics and benchmarks for success
- Drafting a risk mitigation strategy
- Presenting your proposal with stakeholder alignment
Module 16: Certification, Career Growth & Next Steps - Final review: Did you meet your productivity KPIs?
- Submitting your completed AI workflow project
- Receiving your Certificate of Completion from The Art of Service
- Adding your certification to LinkedIn and résumé
- Using your project as a portfolio piece
- Negotiating promotions with proven efficiency gains
- Becoming an internal AI productivity advocate
- Onboarding your team using your system
- Accessing advanced templates and toolkits
- Joining the Art of Service alumni network
- Understanding the shift from manual to AI-augmented work
- Defining productivity ROI in the age of automation
- Core principles of human-AI collaboration
- Mapping your current workflow bottlenecks
- Identifying high-impact tasks for automation
- How AI in Microsoft 365 reduces cognitive load
- Overview of Microsoft 365 AI ecosystem: Copilot, Designer, Recall, and more
- Role-based use cases: From analyst to executive
- Setting personal productivity KPIs for the course
- Creating your AI implementation success plan
Module 2: Strategic Frameworks for AI Integration - The 4-Pillar Productivity Framework: Prioritise, Automate, Delegate, Validate
- AI Maturity Model for individuals and teams
- How to assess AI readiness in your department
- Building a business case for AI adoption
- Data privacy and compliance in AI workflows
- Setting boundaries: When not to use AI
- The decision matrix for AI vs manual execution
- Creating a personal AI policy
- Change management for self-driven productivity
- Tracking progress with measurable benchmarks
Module 3: AI-Powered Word Mastery
- Using Copilot to draft business documents in seconds
- Generating first-draft reports with tone and audience targeting
- Simplifying complex content for stakeholder readability
- Creating dynamic templates for recurring documents
- Automating table of contents, headings, and formatting
- Editing and refining AI-generated content for accuracy
- Integrating real-time feedback into revisions
- Using Designer for professional document layouts
- AI proofreading and grammar optimisation
- Version control and collaboration with AI suggestions
Module 4: Excel Intelligence with AI and Automation - Conversational data analysis using Copilot in Excel
- Asking natural language questions of your spreadsheets
- Automatic formula generation for KPIs and trends
- Identifying outliers and anomalies with one prompt
- Creating dynamic dashboards from raw data
- Automating monthly report generation
- Using AI to clean and structure unorganised data
- Forecasting with AI-powered trend analysis
- Translating insights into executive summaries
- Securing data when using AI functions
Module 5: Intelligent PowerPoint & Presentation Design - Generating slide decks from outlines and briefs
- AI-driven design suggestions with Microsoft Designer
- Automatic summarisation of reports into key visuals
- Creating data-driven charts and infographics
- Storytelling frameworks enhanced by AI
- Adapting presentations for different audiences
- Automating branded template consistency
- Generating speaker notes from slide content
- Collaborating on decks with AI-aided feedback
- Rehearsing with AI-generated Q&A predictions
Module 6: Outlook & Email Productivity Revolution - Smart email triage using AI priority sorting
- Generating concise, professional email drafts
- Automatically drafting follow-ups and status updates
- Summarising long email threads in seconds
- Setting AI-powered reminders from email content
- Using Clutter and Focused Inbox with AI logic
- Drafting meeting invites with context-aware details
- Auto-scheduling based on recipient availability
- Creating email templates powered by learning algorithms
- Reducing inbox anxiety with AI-driven workflows
Module 7: Teams & Collaboration at Scale - AI meeting summaries and action item extraction
- Real-time transcription and intelligent note-taking
- Automating post-meeting follow-up emails
- Generating discussion guides before meetings
- Tracking commitments and ownership across chats
- Using Copilot to search across chat history
- Integrating task creation from conversation snippets
- AI-powered sentiment analysis in team communications
- Managing hybrid workloads with digital coworking cues
- Creating team knowledge bases from past interactions
Module 8: OneNote & Information Management - Organising notes with AI tagging and categorisation
- Searching for content by idea, not just keyword
- Converting voice notes into structured summaries
- Linking related ideas across notebooks
- Generating to-do lists from brainstorming sessions
- Using AI to consolidate research from multiple sources
- Creating project plans from freeform notes
- Turning meeting notes into formal documentation
- Integrating with Outlook tasks and Teams updates
- Securing sensitive information in digital notebooks
Module 9: OneDrive & SharePoint Knowledge Automation - AI-powered document discovery and retrieval
- Automatic metadata tagging for faster search
- Generating document summaries upon upload
- Setting AI alerts for file changes and feedback
- Version comparison using AI difference analysis
- Automating approval workflows with Power Automate
- Classifying documents by sensitivity and access level
- Creating centralised knowledge hubs with AI curation
- Searching across libraries using natural language
- Integrating with Copilot for contextual insights
Module 10: Power Automate for No-Code Workflows - Building automated sequences without writing code
- Connecting Outlook, Excel, Teams, and Forms
- Creating auto-approval systems for routine requests
- Scheduling AI-driven reports and alerts
- Automating onboarding checklists
- Triggering actions from due dates and reminders
- Using AI Builder for document processing
- Setting up conditional logic in workflows
- Diagnosing and fixing workflow errors with AI
- Monitoring efficiency gains from automation
Module 11: Microsoft Loop & Agile Workspaces - Using Loop components across apps for live updates
- Creating dynamic project trackers with AI input
- Collaborative drafting with real-time AI assistance
- Breaking silos between documents, chats, and tasks
- Automating status updates from component changes
- Setting AI alerts for goal milestones
- Integrating Loop with Teams meetings
- Versioning and feedback cycles in collaborative spaces
- Archiving and auditing agile workspaces
- Scaling Loop for department-wide projects
Module 12: AI for Task & Project Management - Integrating To Do with AI-driven prioritisation
- Auto-generating daily focus plans
- Breaking down goals into AI-suggested actions
- Predicting deadline risks using task history
- Syncing project data across Planner and Teams
- Automating progress reporting to stakeholders
- Using AI to reassign tasks based on workload
- Creating Gantt-style views from task lists
- Identifying bottlenecks in team workflows
- Optimising personal capacity with AI insights
Module 13: Advanced Copilot Techniques - Writing effective prompts for business outcomes
- Chaining multiple Copilot actions for complex tasks
- Using Copilot in Viva for employee insights
- Accessing Copilot in the desktop vs web versions
- Customising Copilot tone and formality levels
- Controlling output length and detail depth
- Validating AI responses against source data
- Avoiding hallucination in business-critical outputs
- Training Copilot with role-specific vocabulary
- Maintaining brand voice consistency with AI
Module 14: Security, Compliance & Governance - Understanding data residency in AI processing
- How Microsoft protects your prompts and outputs
- Compliance with GDPR, HIPAA, and SOC2
- Setting organisation-wide AI usage policies
- Training teams on responsible AI practices
- Monitoring AI usage through audit logs
- Classifying AI-generated content for retention
- Preventing data leakage through AI channels
- Admin controls for Copilot deployment
- Responding to AI-related incidents
Module 15: Real-World Project: Build Your AI Productivity System - Selecting a high-impact workflow to transform
- Mapping current state with bottlenecks and delays
- Designing the AI-augmented future state
- Building a step-by-step implementation plan
- Estimating time and cost savings
- Creating visual process diagrams with AI assistance
- Writing a board-ready executive summary
- Preparing metrics and benchmarks for success
- Drafting a risk mitigation strategy
- Presenting your proposal with stakeholder alignment
Module 16: Certification, Career Growth & Next Steps - Final review: Did you meet your productivity KPIs?
- Submitting your completed AI workflow project
- Receiving your Certificate of Completion from The Art of Service
- Adding your certification to LinkedIn and résumé
- Using your project as a portfolio piece
- Negotiating promotions with proven efficiency gains
- Becoming an internal AI productivity advocate
- Onboarding your team using your system
- Accessing advanced templates and toolkits
- Joining the Art of Service alumni network
- Conversational data analysis using Copilot in Excel
- Asking natural language questions of your spreadsheets
- Automatic formula generation for KPIs and trends
- Identifying outliers and anomalies with one prompt
- Creating dynamic dashboards from raw data
- Automating monthly report generation
- Using AI to clean and structure unorganised data
- Forecasting with AI-powered trend analysis
- Translating insights into executive summaries
- Securing data when using AI functions
Module 5: Intelligent PowerPoint & Presentation Design - Generating slide decks from outlines and briefs
- AI-driven design suggestions with Microsoft Designer
- Automatic summarisation of reports into key visuals
- Creating data-driven charts and infographics
- Storytelling frameworks enhanced by AI
- Adapting presentations for different audiences
- Automating branded template consistency
- Generating speaker notes from slide content
- Collaborating on decks with AI-aided feedback
- Rehearsing with AI-generated Q&A predictions
Module 6: Outlook & Email Productivity Revolution - Smart email triage using AI priority sorting
- Generating concise, professional email drafts
- Automatically drafting follow-ups and status updates
- Summarising long email threads in seconds
- Setting AI-powered reminders from email content
- Using Clutter and Focused Inbox with AI logic
- Drafting meeting invites with context-aware details
- Auto-scheduling based on recipient availability
- Creating email templates powered by learning algorithms
- Reducing inbox anxiety with AI-driven workflows
Module 7: Teams & Collaboration at Scale - AI meeting summaries and action item extraction
- Real-time transcription and intelligent note-taking
- Automating post-meeting follow-up emails
- Generating discussion guides before meetings
- Tracking commitments and ownership across chats
- Using Copilot to search across chat history
- Integrating task creation from conversation snippets
- AI-powered sentiment analysis in team communications
- Managing hybrid workloads with digital coworking cues
- Creating team knowledge bases from past interactions
Module 8: OneNote & Information Management - Organising notes with AI tagging and categorisation
- Searching for content by idea, not just keyword
- Converting voice notes into structured summaries
- Linking related ideas across notebooks
- Generating to-do lists from brainstorming sessions
- Using AI to consolidate research from multiple sources
- Creating project plans from freeform notes
- Turning meeting notes into formal documentation
- Integrating with Outlook tasks and Teams updates
- Securing sensitive information in digital notebooks
Module 9: OneDrive & SharePoint Knowledge Automation - AI-powered document discovery and retrieval
- Automatic metadata tagging for faster search
- Generating document summaries upon upload
- Setting AI alerts for file changes and feedback
- Version comparison using AI difference analysis
- Automating approval workflows with Power Automate
- Classifying documents by sensitivity and access level
- Creating centralised knowledge hubs with AI curation
- Searching across libraries using natural language
- Integrating with Copilot for contextual insights
Module 10: Power Automate for No-Code Workflows - Building automated sequences without writing code
- Connecting Outlook, Excel, Teams, and Forms
- Creating auto-approval systems for routine requests
- Scheduling AI-driven reports and alerts
- Automating onboarding checklists
- Triggering actions from due dates and reminders
- Using AI Builder for document processing
- Setting up conditional logic in workflows
- Diagnosing and fixing workflow errors with AI
- Monitoring efficiency gains from automation
Module 11: Microsoft Loop & Agile Workspaces - Using Loop components across apps for live updates
- Creating dynamic project trackers with AI input
- Collaborative drafting with real-time AI assistance
- Breaking silos between documents, chats, and tasks
- Automating status updates from component changes
- Setting AI alerts for goal milestones
- Integrating Loop with Teams meetings
- Versioning and feedback cycles in collaborative spaces
- Archiving and auditing agile workspaces
- Scaling Loop for department-wide projects
Module 12: AI for Task & Project Management - Integrating To Do with AI-driven prioritisation
- Auto-generating daily focus plans
- Breaking down goals into AI-suggested actions
- Predicting deadline risks using task history
- Syncing project data across Planner and Teams
- Automating progress reporting to stakeholders
- Using AI to reassign tasks based on workload
- Creating Gantt-style views from task lists
- Identifying bottlenecks in team workflows
- Optimising personal capacity with AI insights
Module 13: Advanced Copilot Techniques - Writing effective prompts for business outcomes
- Chaining multiple Copilot actions for complex tasks
- Using Copilot in Viva for employee insights
- Accessing Copilot in the desktop vs web versions
- Customising Copilot tone and formality levels
- Controlling output length and detail depth
- Validating AI responses against source data
- Avoiding hallucination in business-critical outputs
- Training Copilot with role-specific vocabulary
- Maintaining brand voice consistency with AI
Module 14: Security, Compliance & Governance - Understanding data residency in AI processing
- How Microsoft protects your prompts and outputs
- Compliance with GDPR, HIPAA, and SOC2
- Setting organisation-wide AI usage policies
- Training teams on responsible AI practices
- Monitoring AI usage through audit logs
- Classifying AI-generated content for retention
- Preventing data leakage through AI channels
- Admin controls for Copilot deployment
- Responding to AI-related incidents
Module 15: Real-World Project: Build Your AI Productivity System - Selecting a high-impact workflow to transform
- Mapping current state with bottlenecks and delays
- Designing the AI-augmented future state
- Building a step-by-step implementation plan
- Estimating time and cost savings
- Creating visual process diagrams with AI assistance
- Writing a board-ready executive summary
- Preparing metrics and benchmarks for success
- Drafting a risk mitigation strategy
- Presenting your proposal with stakeholder alignment
Module 16: Certification, Career Growth & Next Steps - Final review: Did you meet your productivity KPIs?
- Submitting your completed AI workflow project
- Receiving your Certificate of Completion from The Art of Service
- Adding your certification to LinkedIn and résumé
- Using your project as a portfolio piece
- Negotiating promotions with proven efficiency gains
- Becoming an internal AI productivity advocate
- Onboarding your team using your system
- Accessing advanced templates and toolkits
- Joining the Art of Service alumni network
- Smart email triage using AI priority sorting
- Generating concise, professional email drafts
- Automatically drafting follow-ups and status updates
- Summarising long email threads in seconds
- Setting AI-powered reminders from email content
- Using Clutter and Focused Inbox with AI logic
- Drafting meeting invites with context-aware details
- Auto-scheduling based on recipient availability
- Creating email templates powered by learning algorithms
- Reducing inbox anxiety with AI-driven workflows
Module 7: Teams & Collaboration at Scale - AI meeting summaries and action item extraction
- Real-time transcription and intelligent note-taking
- Automating post-meeting follow-up emails
- Generating discussion guides before meetings
- Tracking commitments and ownership across chats
- Using Copilot to search across chat history
- Integrating task creation from conversation snippets
- AI-powered sentiment analysis in team communications
- Managing hybrid workloads with digital coworking cues
- Creating team knowledge bases from past interactions
Module 8: OneNote & Information Management - Organising notes with AI tagging and categorisation
- Searching for content by idea, not just keyword
- Converting voice notes into structured summaries
- Linking related ideas across notebooks
- Generating to-do lists from brainstorming sessions
- Using AI to consolidate research from multiple sources
- Creating project plans from freeform notes
- Turning meeting notes into formal documentation
- Integrating with Outlook tasks and Teams updates
- Securing sensitive information in digital notebooks
Module 9: OneDrive & SharePoint Knowledge Automation - AI-powered document discovery and retrieval
- Automatic metadata tagging for faster search
- Generating document summaries upon upload
- Setting AI alerts for file changes and feedback
- Version comparison using AI difference analysis
- Automating approval workflows with Power Automate
- Classifying documents by sensitivity and access level
- Creating centralised knowledge hubs with AI curation
- Searching across libraries using natural language
- Integrating with Copilot for contextual insights
Module 10: Power Automate for No-Code Workflows - Building automated sequences without writing code
- Connecting Outlook, Excel, Teams, and Forms
- Creating auto-approval systems for routine requests
- Scheduling AI-driven reports and alerts
- Automating onboarding checklists
- Triggering actions from due dates and reminders
- Using AI Builder for document processing
- Setting up conditional logic in workflows
- Diagnosing and fixing workflow errors with AI
- Monitoring efficiency gains from automation
Module 11: Microsoft Loop & Agile Workspaces - Using Loop components across apps for live updates
- Creating dynamic project trackers with AI input
- Collaborative drafting with real-time AI assistance
- Breaking silos between documents, chats, and tasks
- Automating status updates from component changes
- Setting AI alerts for goal milestones
- Integrating Loop with Teams meetings
- Versioning and feedback cycles in collaborative spaces
- Archiving and auditing agile workspaces
- Scaling Loop for department-wide projects
Module 12: AI for Task & Project Management - Integrating To Do with AI-driven prioritisation
- Auto-generating daily focus plans
- Breaking down goals into AI-suggested actions
- Predicting deadline risks using task history
- Syncing project data across Planner and Teams
- Automating progress reporting to stakeholders
- Using AI to reassign tasks based on workload
- Creating Gantt-style views from task lists
- Identifying bottlenecks in team workflows
- Optimising personal capacity with AI insights
Module 13: Advanced Copilot Techniques - Writing effective prompts for business outcomes
- Chaining multiple Copilot actions for complex tasks
- Using Copilot in Viva for employee insights
- Accessing Copilot in the desktop vs web versions
- Customising Copilot tone and formality levels
- Controlling output length and detail depth
- Validating AI responses against source data
- Avoiding hallucination in business-critical outputs
- Training Copilot with role-specific vocabulary
- Maintaining brand voice consistency with AI
Module 14: Security, Compliance & Governance - Understanding data residency in AI processing
- How Microsoft protects your prompts and outputs
- Compliance with GDPR, HIPAA, and SOC2
- Setting organisation-wide AI usage policies
- Training teams on responsible AI practices
- Monitoring AI usage through audit logs
- Classifying AI-generated content for retention
- Preventing data leakage through AI channels
- Admin controls for Copilot deployment
- Responding to AI-related incidents
Module 15: Real-World Project: Build Your AI Productivity System - Selecting a high-impact workflow to transform
- Mapping current state with bottlenecks and delays
- Designing the AI-augmented future state
- Building a step-by-step implementation plan
- Estimating time and cost savings
- Creating visual process diagrams with AI assistance
- Writing a board-ready executive summary
- Preparing metrics and benchmarks for success
- Drafting a risk mitigation strategy
- Presenting your proposal with stakeholder alignment
Module 16: Certification, Career Growth & Next Steps - Final review: Did you meet your productivity KPIs?
- Submitting your completed AI workflow project
- Receiving your Certificate of Completion from The Art of Service
- Adding your certification to LinkedIn and résumé
- Using your project as a portfolio piece
- Negotiating promotions with proven efficiency gains
- Becoming an internal AI productivity advocate
- Onboarding your team using your system
- Accessing advanced templates and toolkits
- Joining the Art of Service alumni network
- Organising notes with AI tagging and categorisation
- Searching for content by idea, not just keyword
- Converting voice notes into structured summaries
- Linking related ideas across notebooks
- Generating to-do lists from brainstorming sessions
- Using AI to consolidate research from multiple sources
- Creating project plans from freeform notes
- Turning meeting notes into formal documentation
- Integrating with Outlook tasks and Teams updates
- Securing sensitive information in digital notebooks
Module 9: OneDrive & SharePoint Knowledge Automation - AI-powered document discovery and retrieval
- Automatic metadata tagging for faster search
- Generating document summaries upon upload
- Setting AI alerts for file changes and feedback
- Version comparison using AI difference analysis
- Automating approval workflows with Power Automate
- Classifying documents by sensitivity and access level
- Creating centralised knowledge hubs with AI curation
- Searching across libraries using natural language
- Integrating with Copilot for contextual insights
Module 10: Power Automate for No-Code Workflows - Building automated sequences without writing code
- Connecting Outlook, Excel, Teams, and Forms
- Creating auto-approval systems for routine requests
- Scheduling AI-driven reports and alerts
- Automating onboarding checklists
- Triggering actions from due dates and reminders
- Using AI Builder for document processing
- Setting up conditional logic in workflows
- Diagnosing and fixing workflow errors with AI
- Monitoring efficiency gains from automation
Module 11: Microsoft Loop & Agile Workspaces - Using Loop components across apps for live updates
- Creating dynamic project trackers with AI input
- Collaborative drafting with real-time AI assistance
- Breaking silos between documents, chats, and tasks
- Automating status updates from component changes
- Setting AI alerts for goal milestones
- Integrating Loop with Teams meetings
- Versioning and feedback cycles in collaborative spaces
- Archiving and auditing agile workspaces
- Scaling Loop for department-wide projects
Module 12: AI for Task & Project Management - Integrating To Do with AI-driven prioritisation
- Auto-generating daily focus plans
- Breaking down goals into AI-suggested actions
- Predicting deadline risks using task history
- Syncing project data across Planner and Teams
- Automating progress reporting to stakeholders
- Using AI to reassign tasks based on workload
- Creating Gantt-style views from task lists
- Identifying bottlenecks in team workflows
- Optimising personal capacity with AI insights
Module 13: Advanced Copilot Techniques - Writing effective prompts for business outcomes
- Chaining multiple Copilot actions for complex tasks
- Using Copilot in Viva for employee insights
- Accessing Copilot in the desktop vs web versions
- Customising Copilot tone and formality levels
- Controlling output length and detail depth
- Validating AI responses against source data
- Avoiding hallucination in business-critical outputs
- Training Copilot with role-specific vocabulary
- Maintaining brand voice consistency with AI
Module 14: Security, Compliance & Governance - Understanding data residency in AI processing
- How Microsoft protects your prompts and outputs
- Compliance with GDPR, HIPAA, and SOC2
- Setting organisation-wide AI usage policies
- Training teams on responsible AI practices
- Monitoring AI usage through audit logs
- Classifying AI-generated content for retention
- Preventing data leakage through AI channels
- Admin controls for Copilot deployment
- Responding to AI-related incidents
Module 15: Real-World Project: Build Your AI Productivity System - Selecting a high-impact workflow to transform
- Mapping current state with bottlenecks and delays
- Designing the AI-augmented future state
- Building a step-by-step implementation plan
- Estimating time and cost savings
- Creating visual process diagrams with AI assistance
- Writing a board-ready executive summary
- Preparing metrics and benchmarks for success
- Drafting a risk mitigation strategy
- Presenting your proposal with stakeholder alignment
Module 16: Certification, Career Growth & Next Steps - Final review: Did you meet your productivity KPIs?
- Submitting your completed AI workflow project
- Receiving your Certificate of Completion from The Art of Service
- Adding your certification to LinkedIn and résumé
- Using your project as a portfolio piece
- Negotiating promotions with proven efficiency gains
- Becoming an internal AI productivity advocate
- Onboarding your team using your system
- Accessing advanced templates and toolkits
- Joining the Art of Service alumni network
- Building automated sequences without writing code
- Connecting Outlook, Excel, Teams, and Forms
- Creating auto-approval systems for routine requests
- Scheduling AI-driven reports and alerts
- Automating onboarding checklists
- Triggering actions from due dates and reminders
- Using AI Builder for document processing
- Setting up conditional logic in workflows
- Diagnosing and fixing workflow errors with AI
- Monitoring efficiency gains from automation
Module 11: Microsoft Loop & Agile Workspaces - Using Loop components across apps for live updates
- Creating dynamic project trackers with AI input
- Collaborative drafting with real-time AI assistance
- Breaking silos between documents, chats, and tasks
- Automating status updates from component changes
- Setting AI alerts for goal milestones
- Integrating Loop with Teams meetings
- Versioning and feedback cycles in collaborative spaces
- Archiving and auditing agile workspaces
- Scaling Loop for department-wide projects
Module 12: AI for Task & Project Management - Integrating To Do with AI-driven prioritisation
- Auto-generating daily focus plans
- Breaking down goals into AI-suggested actions
- Predicting deadline risks using task history
- Syncing project data across Planner and Teams
- Automating progress reporting to stakeholders
- Using AI to reassign tasks based on workload
- Creating Gantt-style views from task lists
- Identifying bottlenecks in team workflows
- Optimising personal capacity with AI insights
Module 13: Advanced Copilot Techniques - Writing effective prompts for business outcomes
- Chaining multiple Copilot actions for complex tasks
- Using Copilot in Viva for employee insights
- Accessing Copilot in the desktop vs web versions
- Customising Copilot tone and formality levels
- Controlling output length and detail depth
- Validating AI responses against source data
- Avoiding hallucination in business-critical outputs
- Training Copilot with role-specific vocabulary
- Maintaining brand voice consistency with AI
Module 14: Security, Compliance & Governance - Understanding data residency in AI processing
- How Microsoft protects your prompts and outputs
- Compliance with GDPR, HIPAA, and SOC2
- Setting organisation-wide AI usage policies
- Training teams on responsible AI practices
- Monitoring AI usage through audit logs
- Classifying AI-generated content for retention
- Preventing data leakage through AI channels
- Admin controls for Copilot deployment
- Responding to AI-related incidents
Module 15: Real-World Project: Build Your AI Productivity System - Selecting a high-impact workflow to transform
- Mapping current state with bottlenecks and delays
- Designing the AI-augmented future state
- Building a step-by-step implementation plan
- Estimating time and cost savings
- Creating visual process diagrams with AI assistance
- Writing a board-ready executive summary
- Preparing metrics and benchmarks for success
- Drafting a risk mitigation strategy
- Presenting your proposal with stakeholder alignment
Module 16: Certification, Career Growth & Next Steps - Final review: Did you meet your productivity KPIs?
- Submitting your completed AI workflow project
- Receiving your Certificate of Completion from The Art of Service
- Adding your certification to LinkedIn and résumé
- Using your project as a portfolio piece
- Negotiating promotions with proven efficiency gains
- Becoming an internal AI productivity advocate
- Onboarding your team using your system
- Accessing advanced templates and toolkits
- Joining the Art of Service alumni network
- Integrating To Do with AI-driven prioritisation
- Auto-generating daily focus plans
- Breaking down goals into AI-suggested actions
- Predicting deadline risks using task history
- Syncing project data across Planner and Teams
- Automating progress reporting to stakeholders
- Using AI to reassign tasks based on workload
- Creating Gantt-style views from task lists
- Identifying bottlenecks in team workflows
- Optimising personal capacity with AI insights
Module 13: Advanced Copilot Techniques - Writing effective prompts for business outcomes
- Chaining multiple Copilot actions for complex tasks
- Using Copilot in Viva for employee insights
- Accessing Copilot in the desktop vs web versions
- Customising Copilot tone and formality levels
- Controlling output length and detail depth
- Validating AI responses against source data
- Avoiding hallucination in business-critical outputs
- Training Copilot with role-specific vocabulary
- Maintaining brand voice consistency with AI
Module 14: Security, Compliance & Governance - Understanding data residency in AI processing
- How Microsoft protects your prompts and outputs
- Compliance with GDPR, HIPAA, and SOC2
- Setting organisation-wide AI usage policies
- Training teams on responsible AI practices
- Monitoring AI usage through audit logs
- Classifying AI-generated content for retention
- Preventing data leakage through AI channels
- Admin controls for Copilot deployment
- Responding to AI-related incidents
Module 15: Real-World Project: Build Your AI Productivity System - Selecting a high-impact workflow to transform
- Mapping current state with bottlenecks and delays
- Designing the AI-augmented future state
- Building a step-by-step implementation plan
- Estimating time and cost savings
- Creating visual process diagrams with AI assistance
- Writing a board-ready executive summary
- Preparing metrics and benchmarks for success
- Drafting a risk mitigation strategy
- Presenting your proposal with stakeholder alignment
Module 16: Certification, Career Growth & Next Steps - Final review: Did you meet your productivity KPIs?
- Submitting your completed AI workflow project
- Receiving your Certificate of Completion from The Art of Service
- Adding your certification to LinkedIn and résumé
- Using your project as a portfolio piece
- Negotiating promotions with proven efficiency gains
- Becoming an internal AI productivity advocate
- Onboarding your team using your system
- Accessing advanced templates and toolkits
- Joining the Art of Service alumni network
- Understanding data residency in AI processing
- How Microsoft protects your prompts and outputs
- Compliance with GDPR, HIPAA, and SOC2
- Setting organisation-wide AI usage policies
- Training teams on responsible AI practices
- Monitoring AI usage through audit logs
- Classifying AI-generated content for retention
- Preventing data leakage through AI channels
- Admin controls for Copilot deployment
- Responding to AI-related incidents
Module 15: Real-World Project: Build Your AI Productivity System - Selecting a high-impact workflow to transform
- Mapping current state with bottlenecks and delays
- Designing the AI-augmented future state
- Building a step-by-step implementation plan
- Estimating time and cost savings
- Creating visual process diagrams with AI assistance
- Writing a board-ready executive summary
- Preparing metrics and benchmarks for success
- Drafting a risk mitigation strategy
- Presenting your proposal with stakeholder alignment
Module 16: Certification, Career Growth & Next Steps - Final review: Did you meet your productivity KPIs?
- Submitting your completed AI workflow project
- Receiving your Certificate of Completion from The Art of Service
- Adding your certification to LinkedIn and résumé
- Using your project as a portfolio piece
- Negotiating promotions with proven efficiency gains
- Becoming an internal AI productivity advocate
- Onboarding your team using your system
- Accessing advanced templates and toolkits
- Joining the Art of Service alumni network
- Final review: Did you meet your productivity KPIs?
- Submitting your completed AI workflow project
- Receiving your Certificate of Completion from The Art of Service
- Adding your certification to LinkedIn and résumé
- Using your project as a portfolio piece
- Negotiating promotions with proven efficiency gains
- Becoming an internal AI productivity advocate
- Onboarding your team using your system
- Accessing advanced templates and toolkits
- Joining the Art of Service alumni network