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Mastering Atlassian Jira Service Desk; Unlocking Comprehensive Risk Management and Seamless Issue Tracking

Mastering Atlassian Jira Service Desk; Unlocking Comprehensive Risk Management and Seamless Issue Tracking

$199.00
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Course access is prepared after purchase and delivered via email
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Self-paced • Lifetime updates
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Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
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Mastering Atlassian Jira Service Desk: Unlocking Comprehensive Risk Management and Seamless Issue Tracking



Course Overview

This comprehensive course is designed to equip you with the skills and knowledge needed to master Atlassian Jira Service Desk, a powerful tool for managing risk and tracking issues. Through interactive lessons, hands-on projects, and real-world applications, you'll learn how to unlock the full potential of Jira Service Desk and take your organization's risk management and issue tracking to the next level.



Course Objectives

  • Understand the fundamentals of Jira Service Desk and its role in risk management and issue tracking
  • Learn how to configure and customize Jira Service Desk to meet your organization's needs
  • Master the art of creating and managing service requests, incidents, and problems
  • Discover how to use Jira Service Desk for comprehensive risk management and compliance
  • Develop skills in reporting and analytics to make data-driven decisions
  • Learn best practices for implementing and maintaining Jira Service Desk in your organization


Course Outline

Module 1: Introduction to Jira Service Desk

  • Overview of Jira Service Desk and its features
  • Understanding the benefits of using Jira Service Desk
  • Getting started with Jira Service Desk: setting up and configuring the system

Module 2: Configuring and Customizing Jira Service Desk

  • Configuring service desks, queues, and request types
  • Customizing workflows, fields, and screens
  • Integrating Jira Service Desk with other Atlassian tools

Module 3: Service Requests, Incidents, and Problems

  • Creating and managing service requests
  • Managing incidents and problems: best practices and workflows
  • Using Jira Service Desk for change management and release management

Module 4: Risk Management and Compliance

  • Understanding risk management and compliance in Jira Service Desk
  • Configuring risk management and compliance settings
  • Using Jira Service Desk for audit and compliance reporting

Module 5: Reporting and Analytics

  • Understanding reporting and analytics in Jira Service Desk
  • Creating custom reports and dashboards
  • Using data to make informed decisions and drive business outcomes

Module 6: Best Practices and Implementation

  • Best practices for implementing and maintaining Jira Service Desk
  • Change management and adoption strategies
  • Measuring success and ROI with Jira Service Desk


Course Features

  • Interactive and engaging: Interactive lessons, hands-on projects, and real-world applications to keep you engaged and motivated
  • Comprehensive and up-to-date: Covers the latest features and best practices in Jira Service Desk
  • Personalized learning: Flexible learning paths and customizable content to fit your needs and learning style
  • Expert instructors: Taught by experienced instructors with real-world expertise in Jira Service Desk
  • Certification: Receive a certificate upon completion, issued by The Art of Service
  • Lifetime access: Access to course materials and updates for life
  • Mobile-accessible: Access course materials on-the-go, using your mobile device
  • Community-driven: Join a community of like-minded professionals and experts in Jira Service Desk
  • Actionable insights: Take away practical knowledge and insights to apply in your organization
  • Hands-on projects: Apply your knowledge and skills in real-world projects and scenarios
  • Bite-sized lessons: Learn in bite-sized chunks, at your own pace
  • Gamification and progress tracking: Track your progress and stay motivated with gamification features


What You'll Receive

  • A comprehensive course curriculum, covering 80+ topics in Jira Service Desk
  • Interactive lessons, hands-on projects, and real-world applications
  • A certificate upon completion, issued by The Art of Service
  • Lifetime access to course materials and updates
  • Access to a community of like-minded professionals and experts in Jira Service Desk
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