Mastering Avaya Aura Communication Manager for Enterprise Resilience
You’re trusted with mission-critical systems, and when enterprise communications go down, the costs aren’t just financial-they’re reputational, operational, and strategic. False troubleshooting, configuration drift, or untested failover scenarios can leave your organisation exposed for hours. You need certainty, not guesswork. The reality is, most Avaya Aura professionals were trained through fragmented documentation or on-the-job trial and error. That approach works-until it doesn’t. A misconfigured SIP trunk, a misunderstood redundancy path, or a DDoS event can cascade into a full outage, and suddenly you're on the hot seat, hours into a bridge call with no clear resolution path. Mastering Avaya Aura Communication Manager for Enterprise Resilience isn’t another overview or refresher. It’s your decisive blueprint for building, managing, and validating carrier-grade communication resilience. This course delivers a complete transformation-from reactive maintainer to proactive architect-equipping you to design, audit, and harden Avaya Aura environments with confidence and precision. Imagine walking into a crisis with a documented, verified failover framework, knowing every route, timer, and redundancy point by heart. That’s the outcome: a fully resilient, easily auditable communication infrastructure, with a board-ready checklist proving uptime, compliance, and continuity. No more late-night scrambles. Just control. Take Juan M., Principal UC Architect at a Fortune 500 financial services firm. After completing this program, he redesigned his company’s hybrid Avaya deployment, reducing failover recovery time from 54 minutes to under 90 seconds. His template is now the enterprise standard-used across 14 global offices. You’re not building skills for today’s outage. You’re future-proofing your entire operational strategy. You’re earning recognition as the person who doesn’t just fix the system-but owns its reliability. Here’s how this course is structured to help you get there.Course Format & Delivery Details Self-Paced. Immediate Access. Enterprise-Grade Results.
This is a fully self-paced, on-demand learning experience. There are no fixed start dates, no weekly lock-ins, and no rigid schedules. You progress at your own speed, on your own time, from any location in the world. Most learners complete the core curriculum in 6 to 8 weeks with consistent engagement, but you can begin applying key principles immediately-some report stabilising critical call routing within the first 72 hours of study. Lifetime Access | Future-Proof Learning
Enrol once, learn for life. You receive lifetime access to all course materials, including every future update. As Avaya releases new patches, BCU versions, or resilience best practices, the course evolves-and you get every change at no extra cost. - Instant access to all current learning content
- Automatic updates when new Avaya recommendations are published
- Continuous access via any device-desktop, tablet, or mobile
- Progress tracking to monitor mastery and resume exactly where you left off
Designed for Real-World Complexity, Not Theory
This course was built by senior Avaya architects who have hardened environments across finance, healthcare, and government sectors, where minutes of downtime cost millions. The content reflects real enterprise-level challenges-not lab simulations. You’ll receive step-by-step guidance on documenting, stress-testing, and validating your resilience architecture, with downloadable templates used by real teams in Tier-1 organisations. Direct Instructor Support & Expert Guidance
Have a complex routing scenario? Need help deciphering a SIM report or interpreting H.323 vs. SIP timer behaviour? You’re not alone. All enrollees receive direct feedback from certified Avaya CCIE-level instructors during core module submissions. This isn’t a forum or automated bot system. You’ll receive written, actionable responses to technical queries with turnaround under 48 business hours. Certificate of Completion – Issued by The Art of Service
Upon finishing the course and submitting final documentation, you will earn a verifiable Certificate of Completion issued by The Art of Service. This credential is recognised by IT leaders globally and adds immediate credibility to your LinkedIn profile, CV, and internal performance reviews. The Art of Service has trained over 120,000 professionals in enterprise infrastructure, resilience, and communication systems. Their certifications are trusted by Fortune 500 firms, public sector agencies, and multinational telecom providers. Transparent Pricing, Zero Hidden Costs
- No recurring fees
- No subscription traps
- No additional charges for updates or support
The listed rate includes everything: all learning materials, templates, assessments, instructor feedback, and your final certification. You pay once, get everything. Payment Methods Accepted
- Visa
- Mastercard
- PayPal
100% Satisfied or Refunded – Risk-Free Enrollment
If you complete the first three modules and don’t believe this course is the most comprehensive, technically rigorous Avaya resilience training you’ve ever encountered, simply email support within 30 calendar days for a full refund-no questions asked. Your investment is protected, and your risk is eliminated. What Happens After Enrollment?
After registration and payment, you’ll receive a confirmation email. Your course access credentials and login details will be sent in a separate notification once your account is fully provisioned. This process ensures system integrity and secure onboarding for all learners. “Will This Work for Me?” – We’re Ready for Your Objections
You might be thinking: “I’ve been working with Avaya for years-how is this different?” or “I’m not a network engineer, just a systems admin-will I keep up?” Here’s the truth: This course works even if you’ve never written a dial plan from scratch, never configured a Survivable Remote Communication Manager (SRM), or only know Avaya through GUI navigation. Role-specific examples guide you step-by-step, whether you're a UC Engineer, Network Operations Lead, or IT Director overseeing compliance. Many past learners started with limited CLI experience and now lead resilience audits across national infrastructure. It works even if your current environment is hybrid, partially virtualised, or uses third-party SIP trunks. The frameworks are modular, repeatable, and designed for enterprise complexity. This isn’t about theory. It’s about doing the work that matters-right now-with tools you can implement tomorrow.
Extensive and Detailed Course Curriculum
Module 1: Foundations of Avaya Aura Communication Manager - Understanding the role of Avaya Aura in enterprise unified communications
- Core components: Communication Manager, Session Manager, System Manager, and Utility Server
- Differences between physical, virtual, and cloud-deployed CM instances
- Overview of the enterprise resilience challenge in modern UC
- Mapping business continuity requirements to CM capabilities
- Common failure points in Avaya environments and their business impact
- Understanding CM licensing models and their resilience implications
- Navigating the SAT, System Management Interface, and Element Manager
- Setting up secure remote access via SSH and restricted admin profiles
- Initial configuration checklist for new CM deployments
Module 2: Understanding Call Processing and Routing Resilience - How Avaya CM processes inbound and outbound calls under normal conditions
- Call routing logic: stations, trunks, routes, and route lists
- Understanding dial plans and their role in failover scenarios
- Configuring and validating E164 and private numbering plans
- Route List Hunting: ascending, descending, and circular strategies
- Fallback routing and least-cost routing with resilience in mind
- Using trunk groups for redundancy and load balancing
- Designing multi-homed trunk configurations for SIP and H.323
- Analyzing call progress analysis (CPA) for route validation
- Testing call routing paths with simulated trunk failures
Module 3: Survivability Architecture and Design - Survivability principles in Avaya Aura environments
- Understanding Survivable Remote Communication Manager (SRM)
- Sizing SRM instances based on local station count and feature requirements
- SRM licensing, activation, and lifecycle management
- Configuration replication and delta synchronization between CM and SRM
- Failover triggers: network loss, CM heartbeat, and manual activation
- Survivability timers: keepalive intervals and failover thresholds
- Designing SRM deployments for branch offices with limited bandwidth
- SRM limitations and workarounds for advanced features
- Reintegration process after CM returns to service
Module 4: Session Manager and Communication Manager Integration - Role of Session Manager in centralized call control
- Understanding SIP signaling and session routing across domains
- Defining and managing Session Manager locations and policies
- Trusted, secured, and untrusted SIP entity configurations
- Failover routing in Session Manager: backup SIP servers and routes
- Verifying SIP trunk resilience with Session Manager health checks
- Handling Session Manager crash or reboot scenarios
- Stateful failover vs. stateless replication in SIP infrastructure
- Using Call Server Link (CSL) for CM and SM coordination
- Monitoring and alerting for SM-CM communication integrity
Module 5: Network Infrastructure for Resilient Communications - Network design principles for Avaya CM deployments
- VLAN segmentation for voice, control, and management traffic
- QoS implementation: DSCP tagging and switch configurations
- Redundant pathways and link aggregation for critical CM interfaces
- Firewall considerations: required ports, NAT, and SIP ALG
- Defining and testing network segmentation failure modes
- Multicast and unicast considerations for audio and video
- Time synchronisation (NTP) and its impact on call logging and CDR
- Using ping, traceroute, and SNMP for network health monitoring
- Baseline documentation of network dependencies for CM
Module 6: Redundant Server Configurations and Virtualisation - Avaya Aura Virtual Environment (AAVE) architecture overview
- Differences between AAV and physical server deployments
- VM sizing: CPU, RAM, and disk IOPs for CM and SM
- High availability in VMware and KVM: vSphere HA, DRS, and anti-affinity rules
- Understanding Avaya’s supported hypervisors and version matrix
- Snapshot best practices and when to avoid them
- Using automated backup and recovery tools for VMs
- Clustering options: Communication Manager Duplication (CMD)
- Active-passive configurations and failover testing procedures
- Duplication vs. SRM: choosing the right approach by use case
Module 7: Security and Access Controls - Securing SAT access through IP filtering and access lists
- Role-based access control (RBAC) for admin profiles
- Defining custom roles with least-privilege permissions
- Using EAS (Expert Agent Selection) for skills-based routing securely
- Securing SIP trunks with TLS and SRTP
- Implementing certificate-based authentication for CM-to-device communication
- Monitoring and alerting for failed login attempts
- Protecting CDR and log files from tampering
- Regular security audit checklist for Avaya CM
- Compliance alignment: HIPAA, GDPR, and PCI DSS considerations
Module 8: Backup, Restore, and Disaster Recovery - Daily, weekly, and monthly backup frequency recommendations
- Types of backups: full system, configuration only, and selective
- Using EPM (Embedded File Management) for backup and restore
- Storing backups offsite or in secure cloud storage
- Restoring CM from backup: step-by-step walkthrough
- Validating backup integrity before and after restore
- Documenting DR runbooks with time-bound recovery objectives
- Coordinating CM backups with Session Manager and System Manager
- Automating backup verification with post-restore tests
- Designing for geographic redundancy and cold/warm site recovery
Module 9: Monitoring, Alerting, and Real-Time Diagnostics - Using Avaya Insight for system health monitoring
- Configuring SNMP traps for thresholds and failures
- Setting up email and SMS alerts for critical events
- Understanding CM busy, out of service, and abnormal conditions
- Using list trace and call trace for real-time troubleshooting
- Analysing System Error Logs (SEL) for early failure detection
- Interpreting crash logs and core dumps with Avaya support
- Monitoring CPU, memory, and disk utilisation trends
- Using dump display commands for deep diagnostics
- Integrating CM alerts into enterprise monitoring platforms (e.g. Nagios, SolarWinds)
Module 10: Testing and Validating Resilience - Planning quarterly resilience validation exercises
- Creating test scenarios: network outage, CM crash, SIP trunk loss
- Simulating SRM failover and failback procedures
- Documenting expected behaviour vs. actual outcomes
- Testing call processing during stand-in mode
- Validating emergency calling during failover
- Measuring call setup time, audio quality, and feature availability post-failover
- Using third-party SIP testers for forced trunk failure
- Testing reintegration after primary CM returns
- Reporting results to IT leadership and compliance teams
Module 11: Feature Server and Application Integration - Role of Application Enablement Services (AES) in resilience
- Survivability of call centre applications: CMS, ACD, CCMS
- Call Vectoring and its failover behaviour
- Music on Hold, Announcements, and their local SRM equivalents
- Voicemail survivability: Avaya Aura Messaging integration
- Licensing impact of feature servers during failover
- Dependency mapping between CM and supporting applications
- Designing application-level redundancy paths
- Testing feature availability during SRM active mode
- Fallback options for unavailable applications
Module 12: SIP Trunking and Carrier Resilience - Understanding SIP trunk redundancy with Avaya SBC
- Configuring primary and backup SIP trunks with Session Manager
- Using SBC clustering for high availability
- Failover timers and SIP OPTIONS keepalives
- Monitoring carrier service health and response codes
- Handling 503, 408, and 480 responses in routing logic
- Testing forced SIP trunk outage and backup activation
- Carrier diversity: multi-homing with different providers
- Negotiating SLAs with carriers for uptime and support
- Documenting carrier contact procedures for emergency escalation
Module 13: Documentation, Auditing, and Compliance - Creating a master Avaya resilience documentation package
- Network topology diagrams with failover paths highlighted
- Dial plan and routing logic documentation templates
- Configuration snapshots and change control logs
- Developing a CM configuration audit checklist
- Regular compliance validation for internal and external auditors
- Aligning CM practices with ISO 22301, NIST SP 800-34
- Preparing for third-party penetration tests
- Updating documentation after every major change
- Using version control systems for Avaya configuration files
Module 14: Hands-On Implementation Projects - Project 1: Design a resilient Avaya CM architecture for a distributed enterprise
- Project 2: Document and validate SRM failover for a branch office
- Project 3: Create a SIP trunk redundancy plan with two carriers
- Project 4: Build a monitoring and alerting strategy for CM health
- Project 5: Simulate and report on a full CM outage and recovery
- Project 6: Audit an existing CM deployment using the course checklist
- Project 7: Develop a disaster recovery runbook with RTO and RPO
- Project 8: Secure CM access with RBAC and network controls
- Project 9: Integrate CM alerts into a central IT monitoring tool
- Project 10: Present a board-ready resilience proposal with ROI analysis
Module 15: Certification and Career Advancement - Preparing for the final assessment: practical and written
- Submitting your resilience design portfolio for evaluation
- Feedback process from Avaya-certified instructors
- Earning your Certificate of Completion from The Art of Service
- Adding certification to LinkedIn and professional profiles
- Using your course project as a portfolio piece for job applications
- Negotiating salary increases with verified expertise
- Transitioning from administrator to architect or consultant
- Accessing exclusive job boards and industry networks
- Lifetime access to community forums and knowledge updates
Module 1: Foundations of Avaya Aura Communication Manager - Understanding the role of Avaya Aura in enterprise unified communications
- Core components: Communication Manager, Session Manager, System Manager, and Utility Server
- Differences between physical, virtual, and cloud-deployed CM instances
- Overview of the enterprise resilience challenge in modern UC
- Mapping business continuity requirements to CM capabilities
- Common failure points in Avaya environments and their business impact
- Understanding CM licensing models and their resilience implications
- Navigating the SAT, System Management Interface, and Element Manager
- Setting up secure remote access via SSH and restricted admin profiles
- Initial configuration checklist for new CM deployments
Module 2: Understanding Call Processing and Routing Resilience - How Avaya CM processes inbound and outbound calls under normal conditions
- Call routing logic: stations, trunks, routes, and route lists
- Understanding dial plans and their role in failover scenarios
- Configuring and validating E164 and private numbering plans
- Route List Hunting: ascending, descending, and circular strategies
- Fallback routing and least-cost routing with resilience in mind
- Using trunk groups for redundancy and load balancing
- Designing multi-homed trunk configurations for SIP and H.323
- Analyzing call progress analysis (CPA) for route validation
- Testing call routing paths with simulated trunk failures
Module 3: Survivability Architecture and Design - Survivability principles in Avaya Aura environments
- Understanding Survivable Remote Communication Manager (SRM)
- Sizing SRM instances based on local station count and feature requirements
- SRM licensing, activation, and lifecycle management
- Configuration replication and delta synchronization between CM and SRM
- Failover triggers: network loss, CM heartbeat, and manual activation
- Survivability timers: keepalive intervals and failover thresholds
- Designing SRM deployments for branch offices with limited bandwidth
- SRM limitations and workarounds for advanced features
- Reintegration process after CM returns to service
Module 4: Session Manager and Communication Manager Integration - Role of Session Manager in centralized call control
- Understanding SIP signaling and session routing across domains
- Defining and managing Session Manager locations and policies
- Trusted, secured, and untrusted SIP entity configurations
- Failover routing in Session Manager: backup SIP servers and routes
- Verifying SIP trunk resilience with Session Manager health checks
- Handling Session Manager crash or reboot scenarios
- Stateful failover vs. stateless replication in SIP infrastructure
- Using Call Server Link (CSL) for CM and SM coordination
- Monitoring and alerting for SM-CM communication integrity
Module 5: Network Infrastructure for Resilient Communications - Network design principles for Avaya CM deployments
- VLAN segmentation for voice, control, and management traffic
- QoS implementation: DSCP tagging and switch configurations
- Redundant pathways and link aggregation for critical CM interfaces
- Firewall considerations: required ports, NAT, and SIP ALG
- Defining and testing network segmentation failure modes
- Multicast and unicast considerations for audio and video
- Time synchronisation (NTP) and its impact on call logging and CDR
- Using ping, traceroute, and SNMP for network health monitoring
- Baseline documentation of network dependencies for CM
Module 6: Redundant Server Configurations and Virtualisation - Avaya Aura Virtual Environment (AAVE) architecture overview
- Differences between AAV and physical server deployments
- VM sizing: CPU, RAM, and disk IOPs for CM and SM
- High availability in VMware and KVM: vSphere HA, DRS, and anti-affinity rules
- Understanding Avaya’s supported hypervisors and version matrix
- Snapshot best practices and when to avoid them
- Using automated backup and recovery tools for VMs
- Clustering options: Communication Manager Duplication (CMD)
- Active-passive configurations and failover testing procedures
- Duplication vs. SRM: choosing the right approach by use case
Module 7: Security and Access Controls - Securing SAT access through IP filtering and access lists
- Role-based access control (RBAC) for admin profiles
- Defining custom roles with least-privilege permissions
- Using EAS (Expert Agent Selection) for skills-based routing securely
- Securing SIP trunks with TLS and SRTP
- Implementing certificate-based authentication for CM-to-device communication
- Monitoring and alerting for failed login attempts
- Protecting CDR and log files from tampering
- Regular security audit checklist for Avaya CM
- Compliance alignment: HIPAA, GDPR, and PCI DSS considerations
Module 8: Backup, Restore, and Disaster Recovery - Daily, weekly, and monthly backup frequency recommendations
- Types of backups: full system, configuration only, and selective
- Using EPM (Embedded File Management) for backup and restore
- Storing backups offsite or in secure cloud storage
- Restoring CM from backup: step-by-step walkthrough
- Validating backup integrity before and after restore
- Documenting DR runbooks with time-bound recovery objectives
- Coordinating CM backups with Session Manager and System Manager
- Automating backup verification with post-restore tests
- Designing for geographic redundancy and cold/warm site recovery
Module 9: Monitoring, Alerting, and Real-Time Diagnostics - Using Avaya Insight for system health monitoring
- Configuring SNMP traps for thresholds and failures
- Setting up email and SMS alerts for critical events
- Understanding CM busy, out of service, and abnormal conditions
- Using list trace and call trace for real-time troubleshooting
- Analysing System Error Logs (SEL) for early failure detection
- Interpreting crash logs and core dumps with Avaya support
- Monitoring CPU, memory, and disk utilisation trends
- Using dump display commands for deep diagnostics
- Integrating CM alerts into enterprise monitoring platforms (e.g. Nagios, SolarWinds)
Module 10: Testing and Validating Resilience - Planning quarterly resilience validation exercises
- Creating test scenarios: network outage, CM crash, SIP trunk loss
- Simulating SRM failover and failback procedures
- Documenting expected behaviour vs. actual outcomes
- Testing call processing during stand-in mode
- Validating emergency calling during failover
- Measuring call setup time, audio quality, and feature availability post-failover
- Using third-party SIP testers for forced trunk failure
- Testing reintegration after primary CM returns
- Reporting results to IT leadership and compliance teams
Module 11: Feature Server and Application Integration - Role of Application Enablement Services (AES) in resilience
- Survivability of call centre applications: CMS, ACD, CCMS
- Call Vectoring and its failover behaviour
- Music on Hold, Announcements, and their local SRM equivalents
- Voicemail survivability: Avaya Aura Messaging integration
- Licensing impact of feature servers during failover
- Dependency mapping between CM and supporting applications
- Designing application-level redundancy paths
- Testing feature availability during SRM active mode
- Fallback options for unavailable applications
Module 12: SIP Trunking and Carrier Resilience - Understanding SIP trunk redundancy with Avaya SBC
- Configuring primary and backup SIP trunks with Session Manager
- Using SBC clustering for high availability
- Failover timers and SIP OPTIONS keepalives
- Monitoring carrier service health and response codes
- Handling 503, 408, and 480 responses in routing logic
- Testing forced SIP trunk outage and backup activation
- Carrier diversity: multi-homing with different providers
- Negotiating SLAs with carriers for uptime and support
- Documenting carrier contact procedures for emergency escalation
Module 13: Documentation, Auditing, and Compliance - Creating a master Avaya resilience documentation package
- Network topology diagrams with failover paths highlighted
- Dial plan and routing logic documentation templates
- Configuration snapshots and change control logs
- Developing a CM configuration audit checklist
- Regular compliance validation for internal and external auditors
- Aligning CM practices with ISO 22301, NIST SP 800-34
- Preparing for third-party penetration tests
- Updating documentation after every major change
- Using version control systems for Avaya configuration files
Module 14: Hands-On Implementation Projects - Project 1: Design a resilient Avaya CM architecture for a distributed enterprise
- Project 2: Document and validate SRM failover for a branch office
- Project 3: Create a SIP trunk redundancy plan with two carriers
- Project 4: Build a monitoring and alerting strategy for CM health
- Project 5: Simulate and report on a full CM outage and recovery
- Project 6: Audit an existing CM deployment using the course checklist
- Project 7: Develop a disaster recovery runbook with RTO and RPO
- Project 8: Secure CM access with RBAC and network controls
- Project 9: Integrate CM alerts into a central IT monitoring tool
- Project 10: Present a board-ready resilience proposal with ROI analysis
Module 15: Certification and Career Advancement - Preparing for the final assessment: practical and written
- Submitting your resilience design portfolio for evaluation
- Feedback process from Avaya-certified instructors
- Earning your Certificate of Completion from The Art of Service
- Adding certification to LinkedIn and professional profiles
- Using your course project as a portfolio piece for job applications
- Negotiating salary increases with verified expertise
- Transitioning from administrator to architect or consultant
- Accessing exclusive job boards and industry networks
- Lifetime access to community forums and knowledge updates
- How Avaya CM processes inbound and outbound calls under normal conditions
- Call routing logic: stations, trunks, routes, and route lists
- Understanding dial plans and their role in failover scenarios
- Configuring and validating E164 and private numbering plans
- Route List Hunting: ascending, descending, and circular strategies
- Fallback routing and least-cost routing with resilience in mind
- Using trunk groups for redundancy and load balancing
- Designing multi-homed trunk configurations for SIP and H.323
- Analyzing call progress analysis (CPA) for route validation
- Testing call routing paths with simulated trunk failures
Module 3: Survivability Architecture and Design - Survivability principles in Avaya Aura environments
- Understanding Survivable Remote Communication Manager (SRM)
- Sizing SRM instances based on local station count and feature requirements
- SRM licensing, activation, and lifecycle management
- Configuration replication and delta synchronization between CM and SRM
- Failover triggers: network loss, CM heartbeat, and manual activation
- Survivability timers: keepalive intervals and failover thresholds
- Designing SRM deployments for branch offices with limited bandwidth
- SRM limitations and workarounds for advanced features
- Reintegration process after CM returns to service
Module 4: Session Manager and Communication Manager Integration - Role of Session Manager in centralized call control
- Understanding SIP signaling and session routing across domains
- Defining and managing Session Manager locations and policies
- Trusted, secured, and untrusted SIP entity configurations
- Failover routing in Session Manager: backup SIP servers and routes
- Verifying SIP trunk resilience with Session Manager health checks
- Handling Session Manager crash or reboot scenarios
- Stateful failover vs. stateless replication in SIP infrastructure
- Using Call Server Link (CSL) for CM and SM coordination
- Monitoring and alerting for SM-CM communication integrity
Module 5: Network Infrastructure for Resilient Communications - Network design principles for Avaya CM deployments
- VLAN segmentation for voice, control, and management traffic
- QoS implementation: DSCP tagging and switch configurations
- Redundant pathways and link aggregation for critical CM interfaces
- Firewall considerations: required ports, NAT, and SIP ALG
- Defining and testing network segmentation failure modes
- Multicast and unicast considerations for audio and video
- Time synchronisation (NTP) and its impact on call logging and CDR
- Using ping, traceroute, and SNMP for network health monitoring
- Baseline documentation of network dependencies for CM
Module 6: Redundant Server Configurations and Virtualisation - Avaya Aura Virtual Environment (AAVE) architecture overview
- Differences between AAV and physical server deployments
- VM sizing: CPU, RAM, and disk IOPs for CM and SM
- High availability in VMware and KVM: vSphere HA, DRS, and anti-affinity rules
- Understanding Avaya’s supported hypervisors and version matrix
- Snapshot best practices and when to avoid them
- Using automated backup and recovery tools for VMs
- Clustering options: Communication Manager Duplication (CMD)
- Active-passive configurations and failover testing procedures
- Duplication vs. SRM: choosing the right approach by use case
Module 7: Security and Access Controls - Securing SAT access through IP filtering and access lists
- Role-based access control (RBAC) for admin profiles
- Defining custom roles with least-privilege permissions
- Using EAS (Expert Agent Selection) for skills-based routing securely
- Securing SIP trunks with TLS and SRTP
- Implementing certificate-based authentication for CM-to-device communication
- Monitoring and alerting for failed login attempts
- Protecting CDR and log files from tampering
- Regular security audit checklist for Avaya CM
- Compliance alignment: HIPAA, GDPR, and PCI DSS considerations
Module 8: Backup, Restore, and Disaster Recovery - Daily, weekly, and monthly backup frequency recommendations
- Types of backups: full system, configuration only, and selective
- Using EPM (Embedded File Management) for backup and restore
- Storing backups offsite or in secure cloud storage
- Restoring CM from backup: step-by-step walkthrough
- Validating backup integrity before and after restore
- Documenting DR runbooks with time-bound recovery objectives
- Coordinating CM backups with Session Manager and System Manager
- Automating backup verification with post-restore tests
- Designing for geographic redundancy and cold/warm site recovery
Module 9: Monitoring, Alerting, and Real-Time Diagnostics - Using Avaya Insight for system health monitoring
- Configuring SNMP traps for thresholds and failures
- Setting up email and SMS alerts for critical events
- Understanding CM busy, out of service, and abnormal conditions
- Using list trace and call trace for real-time troubleshooting
- Analysing System Error Logs (SEL) for early failure detection
- Interpreting crash logs and core dumps with Avaya support
- Monitoring CPU, memory, and disk utilisation trends
- Using dump display commands for deep diagnostics
- Integrating CM alerts into enterprise monitoring platforms (e.g. Nagios, SolarWinds)
Module 10: Testing and Validating Resilience - Planning quarterly resilience validation exercises
- Creating test scenarios: network outage, CM crash, SIP trunk loss
- Simulating SRM failover and failback procedures
- Documenting expected behaviour vs. actual outcomes
- Testing call processing during stand-in mode
- Validating emergency calling during failover
- Measuring call setup time, audio quality, and feature availability post-failover
- Using third-party SIP testers for forced trunk failure
- Testing reintegration after primary CM returns
- Reporting results to IT leadership and compliance teams
Module 11: Feature Server and Application Integration - Role of Application Enablement Services (AES) in resilience
- Survivability of call centre applications: CMS, ACD, CCMS
- Call Vectoring and its failover behaviour
- Music on Hold, Announcements, and their local SRM equivalents
- Voicemail survivability: Avaya Aura Messaging integration
- Licensing impact of feature servers during failover
- Dependency mapping between CM and supporting applications
- Designing application-level redundancy paths
- Testing feature availability during SRM active mode
- Fallback options for unavailable applications
Module 12: SIP Trunking and Carrier Resilience - Understanding SIP trunk redundancy with Avaya SBC
- Configuring primary and backup SIP trunks with Session Manager
- Using SBC clustering for high availability
- Failover timers and SIP OPTIONS keepalives
- Monitoring carrier service health and response codes
- Handling 503, 408, and 480 responses in routing logic
- Testing forced SIP trunk outage and backup activation
- Carrier diversity: multi-homing with different providers
- Negotiating SLAs with carriers for uptime and support
- Documenting carrier contact procedures for emergency escalation
Module 13: Documentation, Auditing, and Compliance - Creating a master Avaya resilience documentation package
- Network topology diagrams with failover paths highlighted
- Dial plan and routing logic documentation templates
- Configuration snapshots and change control logs
- Developing a CM configuration audit checklist
- Regular compliance validation for internal and external auditors
- Aligning CM practices with ISO 22301, NIST SP 800-34
- Preparing for third-party penetration tests
- Updating documentation after every major change
- Using version control systems for Avaya configuration files
Module 14: Hands-On Implementation Projects - Project 1: Design a resilient Avaya CM architecture for a distributed enterprise
- Project 2: Document and validate SRM failover for a branch office
- Project 3: Create a SIP trunk redundancy plan with two carriers
- Project 4: Build a monitoring and alerting strategy for CM health
- Project 5: Simulate and report on a full CM outage and recovery
- Project 6: Audit an existing CM deployment using the course checklist
- Project 7: Develop a disaster recovery runbook with RTO and RPO
- Project 8: Secure CM access with RBAC and network controls
- Project 9: Integrate CM alerts into a central IT monitoring tool
- Project 10: Present a board-ready resilience proposal with ROI analysis
Module 15: Certification and Career Advancement - Preparing for the final assessment: practical and written
- Submitting your resilience design portfolio for evaluation
- Feedback process from Avaya-certified instructors
- Earning your Certificate of Completion from The Art of Service
- Adding certification to LinkedIn and professional profiles
- Using your course project as a portfolio piece for job applications
- Negotiating salary increases with verified expertise
- Transitioning from administrator to architect or consultant
- Accessing exclusive job boards and industry networks
- Lifetime access to community forums and knowledge updates
- Role of Session Manager in centralized call control
- Understanding SIP signaling and session routing across domains
- Defining and managing Session Manager locations and policies
- Trusted, secured, and untrusted SIP entity configurations
- Failover routing in Session Manager: backup SIP servers and routes
- Verifying SIP trunk resilience with Session Manager health checks
- Handling Session Manager crash or reboot scenarios
- Stateful failover vs. stateless replication in SIP infrastructure
- Using Call Server Link (CSL) for CM and SM coordination
- Monitoring and alerting for SM-CM communication integrity
Module 5: Network Infrastructure for Resilient Communications - Network design principles for Avaya CM deployments
- VLAN segmentation for voice, control, and management traffic
- QoS implementation: DSCP tagging and switch configurations
- Redundant pathways and link aggregation for critical CM interfaces
- Firewall considerations: required ports, NAT, and SIP ALG
- Defining and testing network segmentation failure modes
- Multicast and unicast considerations for audio and video
- Time synchronisation (NTP) and its impact on call logging and CDR
- Using ping, traceroute, and SNMP for network health monitoring
- Baseline documentation of network dependencies for CM
Module 6: Redundant Server Configurations and Virtualisation - Avaya Aura Virtual Environment (AAVE) architecture overview
- Differences between AAV and physical server deployments
- VM sizing: CPU, RAM, and disk IOPs for CM and SM
- High availability in VMware and KVM: vSphere HA, DRS, and anti-affinity rules
- Understanding Avaya’s supported hypervisors and version matrix
- Snapshot best practices and when to avoid them
- Using automated backup and recovery tools for VMs
- Clustering options: Communication Manager Duplication (CMD)
- Active-passive configurations and failover testing procedures
- Duplication vs. SRM: choosing the right approach by use case
Module 7: Security and Access Controls - Securing SAT access through IP filtering and access lists
- Role-based access control (RBAC) for admin profiles
- Defining custom roles with least-privilege permissions
- Using EAS (Expert Agent Selection) for skills-based routing securely
- Securing SIP trunks with TLS and SRTP
- Implementing certificate-based authentication for CM-to-device communication
- Monitoring and alerting for failed login attempts
- Protecting CDR and log files from tampering
- Regular security audit checklist for Avaya CM
- Compliance alignment: HIPAA, GDPR, and PCI DSS considerations
Module 8: Backup, Restore, and Disaster Recovery - Daily, weekly, and monthly backup frequency recommendations
- Types of backups: full system, configuration only, and selective
- Using EPM (Embedded File Management) for backup and restore
- Storing backups offsite or in secure cloud storage
- Restoring CM from backup: step-by-step walkthrough
- Validating backup integrity before and after restore
- Documenting DR runbooks with time-bound recovery objectives
- Coordinating CM backups with Session Manager and System Manager
- Automating backup verification with post-restore tests
- Designing for geographic redundancy and cold/warm site recovery
Module 9: Monitoring, Alerting, and Real-Time Diagnostics - Using Avaya Insight for system health monitoring
- Configuring SNMP traps for thresholds and failures
- Setting up email and SMS alerts for critical events
- Understanding CM busy, out of service, and abnormal conditions
- Using list trace and call trace for real-time troubleshooting
- Analysing System Error Logs (SEL) for early failure detection
- Interpreting crash logs and core dumps with Avaya support
- Monitoring CPU, memory, and disk utilisation trends
- Using dump display commands for deep diagnostics
- Integrating CM alerts into enterprise monitoring platforms (e.g. Nagios, SolarWinds)
Module 10: Testing and Validating Resilience - Planning quarterly resilience validation exercises
- Creating test scenarios: network outage, CM crash, SIP trunk loss
- Simulating SRM failover and failback procedures
- Documenting expected behaviour vs. actual outcomes
- Testing call processing during stand-in mode
- Validating emergency calling during failover
- Measuring call setup time, audio quality, and feature availability post-failover
- Using third-party SIP testers for forced trunk failure
- Testing reintegration after primary CM returns
- Reporting results to IT leadership and compliance teams
Module 11: Feature Server and Application Integration - Role of Application Enablement Services (AES) in resilience
- Survivability of call centre applications: CMS, ACD, CCMS
- Call Vectoring and its failover behaviour
- Music on Hold, Announcements, and their local SRM equivalents
- Voicemail survivability: Avaya Aura Messaging integration
- Licensing impact of feature servers during failover
- Dependency mapping between CM and supporting applications
- Designing application-level redundancy paths
- Testing feature availability during SRM active mode
- Fallback options for unavailable applications
Module 12: SIP Trunking and Carrier Resilience - Understanding SIP trunk redundancy with Avaya SBC
- Configuring primary and backup SIP trunks with Session Manager
- Using SBC clustering for high availability
- Failover timers and SIP OPTIONS keepalives
- Monitoring carrier service health and response codes
- Handling 503, 408, and 480 responses in routing logic
- Testing forced SIP trunk outage and backup activation
- Carrier diversity: multi-homing with different providers
- Negotiating SLAs with carriers for uptime and support
- Documenting carrier contact procedures for emergency escalation
Module 13: Documentation, Auditing, and Compliance - Creating a master Avaya resilience documentation package
- Network topology diagrams with failover paths highlighted
- Dial plan and routing logic documentation templates
- Configuration snapshots and change control logs
- Developing a CM configuration audit checklist
- Regular compliance validation for internal and external auditors
- Aligning CM practices with ISO 22301, NIST SP 800-34
- Preparing for third-party penetration tests
- Updating documentation after every major change
- Using version control systems for Avaya configuration files
Module 14: Hands-On Implementation Projects - Project 1: Design a resilient Avaya CM architecture for a distributed enterprise
- Project 2: Document and validate SRM failover for a branch office
- Project 3: Create a SIP trunk redundancy plan with two carriers
- Project 4: Build a monitoring and alerting strategy for CM health
- Project 5: Simulate and report on a full CM outage and recovery
- Project 6: Audit an existing CM deployment using the course checklist
- Project 7: Develop a disaster recovery runbook with RTO and RPO
- Project 8: Secure CM access with RBAC and network controls
- Project 9: Integrate CM alerts into a central IT monitoring tool
- Project 10: Present a board-ready resilience proposal with ROI analysis
Module 15: Certification and Career Advancement - Preparing for the final assessment: practical and written
- Submitting your resilience design portfolio for evaluation
- Feedback process from Avaya-certified instructors
- Earning your Certificate of Completion from The Art of Service
- Adding certification to LinkedIn and professional profiles
- Using your course project as a portfolio piece for job applications
- Negotiating salary increases with verified expertise
- Transitioning from administrator to architect or consultant
- Accessing exclusive job boards and industry networks
- Lifetime access to community forums and knowledge updates
- Avaya Aura Virtual Environment (AAVE) architecture overview
- Differences between AAV and physical server deployments
- VM sizing: CPU, RAM, and disk IOPs for CM and SM
- High availability in VMware and KVM: vSphere HA, DRS, and anti-affinity rules
- Understanding Avaya’s supported hypervisors and version matrix
- Snapshot best practices and when to avoid them
- Using automated backup and recovery tools for VMs
- Clustering options: Communication Manager Duplication (CMD)
- Active-passive configurations and failover testing procedures
- Duplication vs. SRM: choosing the right approach by use case
Module 7: Security and Access Controls - Securing SAT access through IP filtering and access lists
- Role-based access control (RBAC) for admin profiles
- Defining custom roles with least-privilege permissions
- Using EAS (Expert Agent Selection) for skills-based routing securely
- Securing SIP trunks with TLS and SRTP
- Implementing certificate-based authentication for CM-to-device communication
- Monitoring and alerting for failed login attempts
- Protecting CDR and log files from tampering
- Regular security audit checklist for Avaya CM
- Compliance alignment: HIPAA, GDPR, and PCI DSS considerations
Module 8: Backup, Restore, and Disaster Recovery - Daily, weekly, and monthly backup frequency recommendations
- Types of backups: full system, configuration only, and selective
- Using EPM (Embedded File Management) for backup and restore
- Storing backups offsite or in secure cloud storage
- Restoring CM from backup: step-by-step walkthrough
- Validating backup integrity before and after restore
- Documenting DR runbooks with time-bound recovery objectives
- Coordinating CM backups with Session Manager and System Manager
- Automating backup verification with post-restore tests
- Designing for geographic redundancy and cold/warm site recovery
Module 9: Monitoring, Alerting, and Real-Time Diagnostics - Using Avaya Insight for system health monitoring
- Configuring SNMP traps for thresholds and failures
- Setting up email and SMS alerts for critical events
- Understanding CM busy, out of service, and abnormal conditions
- Using list trace and call trace for real-time troubleshooting
- Analysing System Error Logs (SEL) for early failure detection
- Interpreting crash logs and core dumps with Avaya support
- Monitoring CPU, memory, and disk utilisation trends
- Using dump display commands for deep diagnostics
- Integrating CM alerts into enterprise monitoring platforms (e.g. Nagios, SolarWinds)
Module 10: Testing and Validating Resilience - Planning quarterly resilience validation exercises
- Creating test scenarios: network outage, CM crash, SIP trunk loss
- Simulating SRM failover and failback procedures
- Documenting expected behaviour vs. actual outcomes
- Testing call processing during stand-in mode
- Validating emergency calling during failover
- Measuring call setup time, audio quality, and feature availability post-failover
- Using third-party SIP testers for forced trunk failure
- Testing reintegration after primary CM returns
- Reporting results to IT leadership and compliance teams
Module 11: Feature Server and Application Integration - Role of Application Enablement Services (AES) in resilience
- Survivability of call centre applications: CMS, ACD, CCMS
- Call Vectoring and its failover behaviour
- Music on Hold, Announcements, and their local SRM equivalents
- Voicemail survivability: Avaya Aura Messaging integration
- Licensing impact of feature servers during failover
- Dependency mapping between CM and supporting applications
- Designing application-level redundancy paths
- Testing feature availability during SRM active mode
- Fallback options for unavailable applications
Module 12: SIP Trunking and Carrier Resilience - Understanding SIP trunk redundancy with Avaya SBC
- Configuring primary and backup SIP trunks with Session Manager
- Using SBC clustering for high availability
- Failover timers and SIP OPTIONS keepalives
- Monitoring carrier service health and response codes
- Handling 503, 408, and 480 responses in routing logic
- Testing forced SIP trunk outage and backup activation
- Carrier diversity: multi-homing with different providers
- Negotiating SLAs with carriers for uptime and support
- Documenting carrier contact procedures for emergency escalation
Module 13: Documentation, Auditing, and Compliance - Creating a master Avaya resilience documentation package
- Network topology diagrams with failover paths highlighted
- Dial plan and routing logic documentation templates
- Configuration snapshots and change control logs
- Developing a CM configuration audit checklist
- Regular compliance validation for internal and external auditors
- Aligning CM practices with ISO 22301, NIST SP 800-34
- Preparing for third-party penetration tests
- Updating documentation after every major change
- Using version control systems for Avaya configuration files
Module 14: Hands-On Implementation Projects - Project 1: Design a resilient Avaya CM architecture for a distributed enterprise
- Project 2: Document and validate SRM failover for a branch office
- Project 3: Create a SIP trunk redundancy plan with two carriers
- Project 4: Build a monitoring and alerting strategy for CM health
- Project 5: Simulate and report on a full CM outage and recovery
- Project 6: Audit an existing CM deployment using the course checklist
- Project 7: Develop a disaster recovery runbook with RTO and RPO
- Project 8: Secure CM access with RBAC and network controls
- Project 9: Integrate CM alerts into a central IT monitoring tool
- Project 10: Present a board-ready resilience proposal with ROI analysis
Module 15: Certification and Career Advancement - Preparing for the final assessment: practical and written
- Submitting your resilience design portfolio for evaluation
- Feedback process from Avaya-certified instructors
- Earning your Certificate of Completion from The Art of Service
- Adding certification to LinkedIn and professional profiles
- Using your course project as a portfolio piece for job applications
- Negotiating salary increases with verified expertise
- Transitioning from administrator to architect or consultant
- Accessing exclusive job boards and industry networks
- Lifetime access to community forums and knowledge updates
- Daily, weekly, and monthly backup frequency recommendations
- Types of backups: full system, configuration only, and selective
- Using EPM (Embedded File Management) for backup and restore
- Storing backups offsite or in secure cloud storage
- Restoring CM from backup: step-by-step walkthrough
- Validating backup integrity before and after restore
- Documenting DR runbooks with time-bound recovery objectives
- Coordinating CM backups with Session Manager and System Manager
- Automating backup verification with post-restore tests
- Designing for geographic redundancy and cold/warm site recovery
Module 9: Monitoring, Alerting, and Real-Time Diagnostics - Using Avaya Insight for system health monitoring
- Configuring SNMP traps for thresholds and failures
- Setting up email and SMS alerts for critical events
- Understanding CM busy, out of service, and abnormal conditions
- Using list trace and call trace for real-time troubleshooting
- Analysing System Error Logs (SEL) for early failure detection
- Interpreting crash logs and core dumps with Avaya support
- Monitoring CPU, memory, and disk utilisation trends
- Using dump display commands for deep diagnostics
- Integrating CM alerts into enterprise monitoring platforms (e.g. Nagios, SolarWinds)
Module 10: Testing and Validating Resilience - Planning quarterly resilience validation exercises
- Creating test scenarios: network outage, CM crash, SIP trunk loss
- Simulating SRM failover and failback procedures
- Documenting expected behaviour vs. actual outcomes
- Testing call processing during stand-in mode
- Validating emergency calling during failover
- Measuring call setup time, audio quality, and feature availability post-failover
- Using third-party SIP testers for forced trunk failure
- Testing reintegration after primary CM returns
- Reporting results to IT leadership and compliance teams
Module 11: Feature Server and Application Integration - Role of Application Enablement Services (AES) in resilience
- Survivability of call centre applications: CMS, ACD, CCMS
- Call Vectoring and its failover behaviour
- Music on Hold, Announcements, and their local SRM equivalents
- Voicemail survivability: Avaya Aura Messaging integration
- Licensing impact of feature servers during failover
- Dependency mapping between CM and supporting applications
- Designing application-level redundancy paths
- Testing feature availability during SRM active mode
- Fallback options for unavailable applications
Module 12: SIP Trunking and Carrier Resilience - Understanding SIP trunk redundancy with Avaya SBC
- Configuring primary and backup SIP trunks with Session Manager
- Using SBC clustering for high availability
- Failover timers and SIP OPTIONS keepalives
- Monitoring carrier service health and response codes
- Handling 503, 408, and 480 responses in routing logic
- Testing forced SIP trunk outage and backup activation
- Carrier diversity: multi-homing with different providers
- Negotiating SLAs with carriers for uptime and support
- Documenting carrier contact procedures for emergency escalation
Module 13: Documentation, Auditing, and Compliance - Creating a master Avaya resilience documentation package
- Network topology diagrams with failover paths highlighted
- Dial plan and routing logic documentation templates
- Configuration snapshots and change control logs
- Developing a CM configuration audit checklist
- Regular compliance validation for internal and external auditors
- Aligning CM practices with ISO 22301, NIST SP 800-34
- Preparing for third-party penetration tests
- Updating documentation after every major change
- Using version control systems for Avaya configuration files
Module 14: Hands-On Implementation Projects - Project 1: Design a resilient Avaya CM architecture for a distributed enterprise
- Project 2: Document and validate SRM failover for a branch office
- Project 3: Create a SIP trunk redundancy plan with two carriers
- Project 4: Build a monitoring and alerting strategy for CM health
- Project 5: Simulate and report on a full CM outage and recovery
- Project 6: Audit an existing CM deployment using the course checklist
- Project 7: Develop a disaster recovery runbook with RTO and RPO
- Project 8: Secure CM access with RBAC and network controls
- Project 9: Integrate CM alerts into a central IT monitoring tool
- Project 10: Present a board-ready resilience proposal with ROI analysis
Module 15: Certification and Career Advancement - Preparing for the final assessment: practical and written
- Submitting your resilience design portfolio for evaluation
- Feedback process from Avaya-certified instructors
- Earning your Certificate of Completion from The Art of Service
- Adding certification to LinkedIn and professional profiles
- Using your course project as a portfolio piece for job applications
- Negotiating salary increases with verified expertise
- Transitioning from administrator to architect or consultant
- Accessing exclusive job boards and industry networks
- Lifetime access to community forums and knowledge updates
- Planning quarterly resilience validation exercises
- Creating test scenarios: network outage, CM crash, SIP trunk loss
- Simulating SRM failover and failback procedures
- Documenting expected behaviour vs. actual outcomes
- Testing call processing during stand-in mode
- Validating emergency calling during failover
- Measuring call setup time, audio quality, and feature availability post-failover
- Using third-party SIP testers for forced trunk failure
- Testing reintegration after primary CM returns
- Reporting results to IT leadership and compliance teams
Module 11: Feature Server and Application Integration - Role of Application Enablement Services (AES) in resilience
- Survivability of call centre applications: CMS, ACD, CCMS
- Call Vectoring and its failover behaviour
- Music on Hold, Announcements, and their local SRM equivalents
- Voicemail survivability: Avaya Aura Messaging integration
- Licensing impact of feature servers during failover
- Dependency mapping between CM and supporting applications
- Designing application-level redundancy paths
- Testing feature availability during SRM active mode
- Fallback options for unavailable applications
Module 12: SIP Trunking and Carrier Resilience - Understanding SIP trunk redundancy with Avaya SBC
- Configuring primary and backup SIP trunks with Session Manager
- Using SBC clustering for high availability
- Failover timers and SIP OPTIONS keepalives
- Monitoring carrier service health and response codes
- Handling 503, 408, and 480 responses in routing logic
- Testing forced SIP trunk outage and backup activation
- Carrier diversity: multi-homing with different providers
- Negotiating SLAs with carriers for uptime and support
- Documenting carrier contact procedures for emergency escalation
Module 13: Documentation, Auditing, and Compliance - Creating a master Avaya resilience documentation package
- Network topology diagrams with failover paths highlighted
- Dial plan and routing logic documentation templates
- Configuration snapshots and change control logs
- Developing a CM configuration audit checklist
- Regular compliance validation for internal and external auditors
- Aligning CM practices with ISO 22301, NIST SP 800-34
- Preparing for third-party penetration tests
- Updating documentation after every major change
- Using version control systems for Avaya configuration files
Module 14: Hands-On Implementation Projects - Project 1: Design a resilient Avaya CM architecture for a distributed enterprise
- Project 2: Document and validate SRM failover for a branch office
- Project 3: Create a SIP trunk redundancy plan with two carriers
- Project 4: Build a monitoring and alerting strategy for CM health
- Project 5: Simulate and report on a full CM outage and recovery
- Project 6: Audit an existing CM deployment using the course checklist
- Project 7: Develop a disaster recovery runbook with RTO and RPO
- Project 8: Secure CM access with RBAC and network controls
- Project 9: Integrate CM alerts into a central IT monitoring tool
- Project 10: Present a board-ready resilience proposal with ROI analysis
Module 15: Certification and Career Advancement - Preparing for the final assessment: practical and written
- Submitting your resilience design portfolio for evaluation
- Feedback process from Avaya-certified instructors
- Earning your Certificate of Completion from The Art of Service
- Adding certification to LinkedIn and professional profiles
- Using your course project as a portfolio piece for job applications
- Negotiating salary increases with verified expertise
- Transitioning from administrator to architect or consultant
- Accessing exclusive job boards and industry networks
- Lifetime access to community forums and knowledge updates
- Understanding SIP trunk redundancy with Avaya SBC
- Configuring primary and backup SIP trunks with Session Manager
- Using SBC clustering for high availability
- Failover timers and SIP OPTIONS keepalives
- Monitoring carrier service health and response codes
- Handling 503, 408, and 480 responses in routing logic
- Testing forced SIP trunk outage and backup activation
- Carrier diversity: multi-homing with different providers
- Negotiating SLAs with carriers for uptime and support
- Documenting carrier contact procedures for emergency escalation
Module 13: Documentation, Auditing, and Compliance - Creating a master Avaya resilience documentation package
- Network topology diagrams with failover paths highlighted
- Dial plan and routing logic documentation templates
- Configuration snapshots and change control logs
- Developing a CM configuration audit checklist
- Regular compliance validation for internal and external auditors
- Aligning CM practices with ISO 22301, NIST SP 800-34
- Preparing for third-party penetration tests
- Updating documentation after every major change
- Using version control systems for Avaya configuration files
Module 14: Hands-On Implementation Projects - Project 1: Design a resilient Avaya CM architecture for a distributed enterprise
- Project 2: Document and validate SRM failover for a branch office
- Project 3: Create a SIP trunk redundancy plan with two carriers
- Project 4: Build a monitoring and alerting strategy for CM health
- Project 5: Simulate and report on a full CM outage and recovery
- Project 6: Audit an existing CM deployment using the course checklist
- Project 7: Develop a disaster recovery runbook with RTO and RPO
- Project 8: Secure CM access with RBAC and network controls
- Project 9: Integrate CM alerts into a central IT monitoring tool
- Project 10: Present a board-ready resilience proposal with ROI analysis
Module 15: Certification and Career Advancement - Preparing for the final assessment: practical and written
- Submitting your resilience design portfolio for evaluation
- Feedback process from Avaya-certified instructors
- Earning your Certificate of Completion from The Art of Service
- Adding certification to LinkedIn and professional profiles
- Using your course project as a portfolio piece for job applications
- Negotiating salary increases with verified expertise
- Transitioning from administrator to architect or consultant
- Accessing exclusive job boards and industry networks
- Lifetime access to community forums and knowledge updates
- Project 1: Design a resilient Avaya CM architecture for a distributed enterprise
- Project 2: Document and validate SRM failover for a branch office
- Project 3: Create a SIP trunk redundancy plan with two carriers
- Project 4: Build a monitoring and alerting strategy for CM health
- Project 5: Simulate and report on a full CM outage and recovery
- Project 6: Audit an existing CM deployment using the course checklist
- Project 7: Develop a disaster recovery runbook with RTO and RPO
- Project 8: Secure CM access with RBAC and network controls
- Project 9: Integrate CM alerts into a central IT monitoring tool
- Project 10: Present a board-ready resilience proposal with ROI analysis