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Mastering Balanced Scorecard; A Step-by-Step Guide to Strategic Performance Management

Mastering Balanced Scorecard; A Step-by-Step Guide to Strategic Performance Management

$199.00
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Mastering Balanced Scorecard: A Step-by-Step Guide to Strategic Performance Management



Course Overview

This comprehensive course is designed to equip participants with the knowledge and skills needed to implement and manage a Balanced Scorecard (BSC) system in their organization. The BSC is a strategic performance management tool that helps organizations achieve their goals and objectives by measuring and managing performance from four different perspectives: financial, customer, internal processes, and learning and growth.



Course Objectives

  • Understand the concept and benefits of the Balanced Scorecard (BSC) system
  • Learn how to design and implement a BSC system in your organization
  • Understand how to measure and manage performance from different perspectives
  • Learn how to align your organization's strategy with the BSC system
  • Understand how to use the BSC system to drive organizational change and improvement


Course Outline

Module 1: Introduction to the Balanced Scorecard

  • Definition and history of the Balanced Scorecard
  • Benefits of using the Balanced Scorecard
  • Overview of the four perspectives: financial, customer, internal processes, and learning and growth
  • Case studies of organizations that have successfully implemented the Balanced Scorecard

Module 2: Designing a Balanced Scorecard System

  • Understanding your organization's strategy and goals
  • Identifying key performance indicators (KPIs) for each perspective
  • Designing a Balanced Scorecard framework
  • Establishing targets and thresholds for each KPI

Module 3: Implementing a Balanced Scorecard System

  • Communicating the Balanced Scorecard system to stakeholders
  • Establishing a data collection and reporting system
  • Setting up a review and evaluation process
  • Identifying and addressing potential implementation challenges

Module 4: Measuring and Managing Financial Performance

  • Understanding financial metrics and KPIs
  • Measuring revenue growth and profitability
  • Managing cost and expense
  • Analyzing financial performance data

Module 5: Measuring and Managing Customer Performance

  • Understanding customer metrics and KPIs
  • Measuring customer satisfaction and loyalty
  • Managing customer relationships
  • Analyzing customer performance data

Module 6: Measuring and Managing Internal Processes Performance

  • Understanding internal processes metrics and KPIs
  • Measuring process efficiency and effectiveness
  • Managing process improvement initiatives
  • Analyzing internal processes performance data

Module 7: Measuring and Managing Learning and Growth Performance

  • Understanding learning and growth metrics and KPIs
  • Measuring employee skills and knowledge
  • Managing employee development and training programs
  • Analyzing learning and growth performance data

Module 8: Aligning Strategy with the Balanced Scorecard

  • Understanding the importance of aligning strategy with the Balanced Scorecard
  • Identifying strategic objectives and initiatives
  • Aligning the Balanced Scorecard with the organization's strategy
  • Case studies of organizations that have successfully aligned their strategy with the Balanced Scorecard

Module 9: Using the Balanced Scorecard to Drive Organizational Change and Improvement

  • Understanding the role of the Balanced Scorecard in driving organizational change and improvement
  • Identifying areas for improvement
  • Developing and implementing improvement initiatives
  • Measuring and evaluating the effectiveness of improvement initiatives

Module 10: Best Practices for Implementing and Managing a Balanced Scorecard System

  • Understanding best practices for implementing and managing a Balanced Scorecard system
  • Identifying common pitfalls and challenges
  • Developing a plan for sustaining and improving the Balanced Scorecard system
  • Case studies of organizations that have successfully implemented and managed a Balanced Scorecard system


Certificate of Completion

Upon completion of this course, participants will receive a Certificate of Completion issued by The Art of Service.



Course Features

  • Interactive and engaging content
  • Comprehensive and up-to-date course materials
  • Personalized learning experience
  • Practical and real-world applications
  • High-quality content and expert instructors
  • Certification upon completion
  • Flexible learning options
  • User-friendly and mobile-accessible platform
  • Community-driven and interactive discussion forums
  • Actionable insights and hands-on projects
  • Bite-sized lessons and lifetime access
  • Gamification and progress tracking features
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