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Mastering BMC Remedy ITSM Suite; A Comprehensive Self-Assessment and Implementation Guide

Mastering BMC Remedy ITSM Suite; A Comprehensive Self-Assessment and Implementation Guide

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Mastering BMC Remedy ITSM Suite: A Comprehensive Self-Assessment and Implementation Guide

Mastering BMC Remedy ITSM Suite: A Comprehensive Self-Assessment and Implementation Guide

This comprehensive course is designed to provide participants with a thorough understanding of the BMC Remedy ITSM Suite and its implementation. Upon completion, participants will receive a certificate issued by The Art of Service.



Course Features

  • Interactive: Engage with expert instructors and peers through interactive discussions and activities.
  • Engaging: Enjoy a user-friendly and mobile-accessible learning platform.
  • Comprehensive: Cover all aspects of the BMC Remedy ITSM Suite, from self-assessment to implementation.
  • Personalized: Receive personalized feedback and guidance from expert instructors.
  • Up-to-date: Stay current with the latest developments and best practices in IT service management.
  • Practical: Apply theoretical knowledge to real-world scenarios and case studies.
  • Real-world applications: Learn from experienced instructors with extensive industry experience.
  • High-quality content: Access a vast repository of high-quality learning materials, including videos, articles, and podcasts.
  • Expert instructors: Learn from experienced instructors with extensive knowledge of the BMC Remedy ITSM Suite.
  • Certification: Receive a certificate upon completion, issued by The Art of Service.
  • Flexible learning: Access course materials at any time, from any location.
  • User-friendly: Enjoy a user-friendly and intuitive learning platform.
  • Mobile-accessible: Access course materials on-the-go, using your mobile device.
  • Community-driven: Connect with peers and instructors through online communities and discussion forums.
  • Actionable insights: Gain practical insights and knowledge that can be applied to real-world scenarios.
  • Hands-on projects: Apply theoretical knowledge to practical projects and case studies.
  • Bite-sized lessons: Learn in bite-sized chunks, with each lesson lasting around 30 minutes.
  • Lifetime access: Enjoy lifetime access to course materials, including updates and new content.
  • Gamification: Engage with the course through interactive games and challenges.
  • Progress tracking: Track your progress and stay motivated with personalized feedback and guidance.


Course Outline

Chapter 1: Introduction to BMC Remedy ITSM Suite

Topic 1.1: Overview of BMC Remedy ITSM Suite

  • Definition and purpose of BMC Remedy ITSM Suite
  • Key features and benefits
  • History and evolution of the suite

Topic 1.2: Components of BMC Remedy ITSM Suite

  • Remedy IT Service Management (ITSM)
  • Remedy Service Desk
  • Remedy Change Management
  • Remedy Asset Management

Chapter 2: Self-Assessment and Planning

Topic 2.1: Self-Assessment

  • Identifying business needs and objectives
  • Assessing current IT service management processes
  • Evaluating existing technology infrastructure

Topic 2.2: Planning and Roadmap Development

  • Defining project scope and objectives
  • Developing a project plan and timeline
  • Establishing a project team and roles

Chapter 3: Implementation and Configuration

Topic 3.1: Implementation Planning

  • Developing an implementation plan
  • Establishing a testing and quality assurance process
  • Defining training and support requirements

Topic 3.2: Configuration and Customization

  • Configuring BMC Remedy ITSM Suite components
  • Customizing workflows and business processes
  • Integrating with other systems and applications

Chapter 4: Administration and Maintenance

Topic 4.1: System Administration

  • Managing user accounts and access
  • Monitoring system performance and logs
  • Performing backups and recovery

Topic 4.2: Maintenance and Upgrades

  • Applying patches and updates
  • Upgrading BMC Remedy ITSM Suite components
  • Managing changes and releases

Chapter 5: Reporting and Analytics

Topic 5.1: Reporting and Dashboards

  • Creating reports and dashboards
  • Configuring data sources and metrics
  • Visualizing data and trends

Topic 5.2: Analytics and Business Intelligence

  • Analyzing data and trends
  • Identifying business insights and opportunities
  • Developing predictive models and forecasts

Chapter 6: Best Practices and Case Studies

Topic 6.1: Best Practices for Implementation and Administration

  • Lessons learned from real-world implementations
  • Best practices for configuration and customization
  • Strategies for successful adoption and user engagement

Topic 6.2: Case Studies and Success Stories

  • Real-world examples of BMC Remedy ITSM Suite implementations
  • Success stories and benefits achieved
  • Lessons learned and best practices applied
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