Mastering Business Analysis with BABOK A Clear Path to Certification and Career Advancement
You’re good at what you do-but right now, you’re operating without full recognition. You see gaps in strategy, inefficiencies in process, missed opportunities in requirements-but your insights aren’t always heard. Worse, you’re competing with others who claim the same title, but seem to get the promotions, the budgets, the leadership trust. You know you could do more. You just need the structured authority and industry-recognised credibility to back it up. The frustration is real. You’ve read fragments of the BABOK Guide. You’ve tried applying techniques in isolation. But without a clear learning path, you’re left with confusion, not confidence. You’re spending time guessing what matters most for certification, while your peers gain momentum with a plan you don’t have. The cost of delay? Not just missed exams-but missed career inflection points. Mastering Business Analysis with BABOK A Clear Path to Certification and Career Advancement changes that. This is not another vague overview. This is a hyper-targeted, battle-tested roadmap that takes you from uncertain and overwhelmed to fully prepared, boardroom-ready, and officially recognised. In as little as 90 days, you’ll develop a polished, professional-grade capability in business analysis-complete with a Certificate of Completion issued by The Art of Service, a globally trusted name in business frameworks and certification support. Analysing a real-world case from a senior systems analyst in Toronto: “I’d failed the ECBA twice. I understood the concepts, but I couldn’t connect them under exam conditions. After going through this course’s structured breakdown and practice frameworks, I passed on my third try-and got promoted three months later. My manager said my documentation and stakeholder alignment finally had a consistent standard.” That’s the level of transformation we’re talking about. This course doesn’t just teach theory-it builds your strategic advantage. You’ll develop the ability to write precise requirements, lead change initiatives confidently, anticipate organisational impacts, and communicate with executive clarity. More than that, you’ll earn recognition that validates your expertise and opens doors to higher-paying roles, consulting opportunities, and leadership responsibility. Here’s how this course is structured to help you get there.Course Format & Delivery Details Fully self-paced, with immediate online access. You begin the moment you're ready. No waiting for cohort starts, no fixed schedules. Whether you have 30 minutes in the morning or two hours on the weekend, progress moves at your speed-without pressure, without guilt. On-demand learning-no deadlines, no time traps
Life doesn’t pause for certification prep. That’s why this course is designed for working analysts, project managers, and change leaders who need flexibility. Access every resource anytime, anywhere. Study during commutes, between meetings, or during dedicated deep work blocks. The structure adapts to you-not the other way around. Typical completion in 8–12 weeks, with early results in days
Most learners complete the full programme within 8 to 12 weeks of consistent engagement. But you’ll see immediate value: within the first three modules, you'll be applying refined elicitation techniques in real meetings, structuring requirements with new precision, and confidently referencing BABOK-defined knowledge areas in your daily work. Lifetime access, with ongoing updates at no extra cost
BABOK evolves. Your career evolves. Your course access evolves with them. You receive lifetime access to all current and future updates-automatically and at zero additional charge. No re-purchasing, no subscription traps. This is a one-time investment in permanent expertise. 24/7 global access, mobile-friendly
Whether you're on a desktop in Sydney, a tablet in Berlin, or a mobile device in Nairobi, every element of this course is engineered for flawless performance across devices. Seamlessly switch between platforms without losing progress. Your growth travels with you. Direct instructor guidance and structured support
You're not navigating this alone. As part of your enrolment, you receive direct access to experienced business analysis mentors for query resolution, roadmap reviews, and progress check-ins. Support is practical, timely, and focused on overcoming real barriers-not generic feedback. A globally recognised Certificate of Completion issued by The Art of Service
Upon finishing the course, you earn a Certificate of Completion issued by The Art of Service-a name trusted by over 100,000 professionals worldwide for excellence in structured learning and certification readiness. This credential signals rigor, relevance, and commitment. It’s sharable on LinkedIn, included in email signatures, and presented in interviews as proof of your advanced capability. Simple, transparent pricing-no hidden fees
What you see is what you pay. No surprise charges, no renewal fees, no upsells. The investment covers full curriculum access, all updates, the certificate, and support-everything, all included. We accept all major payment methods including Visa, Mastercard, and PayPal-securely processed with industry-grade encryption. 90-day money-back guarantee: Satisfied or refunded, no questions asked
Enrol with complete confidence. If you find the course doesn’t meet your expectations, simply request a refund within 90 days of enrolment. We honour every request-immediately and without hassle. The risk is on us. The reward is yours. Post-enrolment: Confirmation and access handled securely
After enrolment, you’ll receive a confirmation email with details on how your access will be set up. Course materials are carefully prepared and delivered through a secure portal. You’ll be notified as soon as your access details are finalised-ensuring a smooth, error-free start. Will this work for me? A strong, unequivocal yes
This course is built for real professionals in real roles-not hypothetical learners. Whether you're: - A junior business analyst seeking certification and credibility
- A project manager expanding your analysis skillset
- A software developer transitioning into BA roles
- An operations lead driving process improvement
- Or a change consultant sharpening your methodology
-you’ll find every module tailored to your needs. Our content is role-tested, scenario-based, and designed to integrate directly into your current responsibilities. This works even if: you’ve struggled with dense BABOK chapters before, if you're short on study time, if your background isn't technical, or if you’ve failed a BA certification attempt. The course deconstructs complexity into clear, sequential actions-so you gain confidence with every step. This is your risk-reversal promise: invest with certainty. Learn with clarity. Advance with credibility. If it doesn’t transform your capability and career trajectory-we’ll return every penny. That’s how confident we are in the value you’re about to receive.
Module 1: Foundations of Business Analysis and the BABOK Framework - Understanding the role and value of a business analyst in modern organisations
- Core responsibilities across industries and project types
- Overview of the BABOK Guide and its global impact
- Key editions and versions of the BABOK Guide compared
- Relationship between BABOK and certification bodies (IIBA, PMI, etc.)
- Business analysis as a value-creation function
- Distinguishing business analysis from project management, data analysis, and systems design
- Core competencies of an effective business analyst
- Personal skill development: analytic thinking, communication, problem solving, and leadership
- Introduction to the six core knowledge areas of BABOK
- Understanding solution scope and business need alignment
- The evolution of business analysis in digital transformation
- Defining business analysis in strategic, tactical, and operational contexts
- Mapping BA activities to organisational maturity models
- Understanding stakeholder perspectives and influence
- Overview of key deliverables: business cases, requirements, process models
- Introduction to traceability and requirements management
- The lifecycle of a business analysis initiative
- Recognising business analysis in agile, waterfall, and hybrid environments
- Setting personal goals for certification and career advancement
Module 2: The BABOK Knowledge Areas – A Structured Overview - Introduction to the six BABOK knowledge areas
- Planning and Monitoring: defining how analysis will be performed
- Elicitation and Collaboration: gathering and validating stakeholder input
- Requirements Life Cycle Management: managing changes and approvals
- Strategy Analysis: identifying needs and opportunities
- Solution Evaluation: measuring success and performance
- Requirements Analysis and Design Definition: refining and specifying needs
- The interconnection between knowledge areas
- Tailoring knowledge areas to project size and complexity
- Mapping techniques to specific knowledge areas
- Integrating knowledge areas into daily work practices
- Understanding task dependencies across domains
- Defining business analysis performance indicators
- Applying knowledge areas in regulated and non-regulated industries
- Common pitfalls when applying BABOK knowledge areas
- Developing a personal checklist for each knowledge area
- Linking knowledge areas to certification exam objectives
- Understanding inputs, outputs, and elements across domains
- Creating cross-domain traceability matrices
- Practical exercises to reinforce domain comprehension
Module 3: Business Analysis Planning and Monitoring - Defining the business analysis approach
- Selecting formal vs informal analysis techniques
- Determining analysis scope and boundaries
- Stakeholder identification and categorisation
- Planning stakeholder engagement strategies
- Developing a business analysis communication plan
- Analysing stakeholder influence and interest
- Creating a stakeholder matrix
- Planning requirements management processes
- Version control, change management, and baseline setting
- Determining requirements attributes for tracking
- Establishing business analysis performance metrics
- Creating a BA work plan with milestones
- Using work breakdown structures for analysis tasks
- Managing scope creep at the analysis level
- Conducting structured status reporting for business analysis
- Allocating business analysis resources effectively
- Scheduling elicitation activities and workshops
- Integrating BA planning into project schedules
- Aligning business analysis deliverables with project gates
Module 4: Elicitation and Collaboration - Principles of effective elicitation
- Preparing for elicitation sessions
- Selecting the right elicitation technique per context
- Interviewing techniques for uncovering hidden needs
- Questioning strategies: open, closed, probing, funnel
- Workshop facilitation best practices
- Agenda design and time management for meetings
- Document analysis: extracting insights from existing materials
- Observation and job shadowing techniques
- Surveys and questionnaire design
- Prototyping as an elicitation tool
- Brainstorming for innovation and problem solving
- Elicitation in remote and hybrid environments
- Managing conflicting stakeholder inputs
- Conflict resolution techniques in collaborative settings
- Confirming elicitation results with stakeholders
- Recording and structuring elicited information
- Translating raw inputs into formal requirements
- Validating stakeholder needs through feedback loops
- Building trust and rapport with technical and non-technical stakeholders
Module 5: Requirements Life Cycle Management - Overview of requirements life cycle stages
- Tracing requirements from origin to implementation
- Defining requirements attributes: source, priority, status, owner
- Setting priorities using MoSCoW, Kano, or 100-point methods
- Managing requirements changes through formal processes
- Change request workflows and approval matrices
- Assessing the impact of requirement changes
- Baseline management and version control
- Approving requirements for sign-off
- Handling rejected or deferred requirements
- Managing requirements in large, multi-team environments
- Using traceability matrices for audit readiness
- Integrating requirements management with testing
- Automating traceability in tools like Jira or Confluence
- Reporting on requirements status and volatility
- Reusing requirements across projects
- Documenting assumptions, constraints, and dependencies
- Ensuring completeness and consistency of requirements
- Access control and permissions for requirements repositories
- Archiving requirements for future reference
Module 6: Strategy Analysis - Understanding the role of strategy analysis in business change
- Defining business goals and objectives
- Conducting organisational assessments
- SWOT analysis for strategic insight
- PESTLE analysis: political, economic, social, technological, legal, environmental factors
- Assessing capability gaps
- Defining future state capabilities
- Mapping current state to desired future state
- Analyzing business drivers and influencing factors
- Developing business cases with measurable outcomes
- Identifying strategic risks and opportunities
- Determining solution scope based on strategic alignment
- Defining success measures and KPIs
- Linking strategy to project initiation
- Creating a scope statement for business analysis
- Feasibility analysis: technical, financial, operational
- Stakeholder impact analysis for change initiatives
- Developing business case acceptance criteria
- Evaluating alternative solutions at strategic level
- Presenting strategy recommendations to executives
Module 7: Requirements Analysis and Design Definition - Transforming elicited inputs into structured requirements
- Classifying requirements: business, stakeholder, solution, transition
- Functional vs non-functional requirements
- Specifying usability, performance, security, and compliance needs
- Modelling business rules and constraints
- Using decision tables and decision trees
- State diagrams for lifecycle tracking
- Activity diagrams and flowcharts
- User stories and acceptance criteria in agile environments
- Designing use cases and scenarios
- Creating context diagrams and system boundaries
- Defining data requirements and structures
- Entity-relationship modelling (ERD) fundamentals
- Specifying data attributes, relationships, and constraints
- Interface requirements: APIs, reports, user screens
- Integration requirements between systems
- Physical and environmental constraints
- Validating designs with stakeholders
- Balancing detail with clarity in specifications
- Aligning technical design with business goals
Module 8: Solution Evaluation - Purpose and scope of solution evaluation
- Defining solution performance metrics
- Measuring actual vs expected outcomes
- Assessing benefits realisation
- Identifying root causes of performance gaps
- Using KPIs and balanced scorecards
- Conducting post-implementation reviews
- Gathering feedback from end users and stakeholders
- Change impact assessment after solution delivery
- Recommendations for solution enhancement
- Determining whether the solution meets business needs
- Identifying opportunities for optimisation
- Measuring user adoption and satisfaction
- Reporting on solution value and ROI
- Handling underperforming solutions
- Planning for iterative improvements
- Linking evaluation findings to future projects
- Documenting lessons learned
- Creating solution evaluation reports for governance
- Supporting continuous improvement cycles
Module 9: Underlying Competencies and Professional Development - Analytical thinking and problem solving skills
- Behavioural characteristics of effective BAs
- Communication skills: written, verbal, visual
- Facilitation and negotiation techniques
- Requirements writing best practices
- Active listening and empathy
- Building trust across teams
- Managing difficult conversations
- Time management and prioritisation
- Adaptability in changing environments
- Business knowledge: industry domains, finance, operations
- Technology awareness without needing to code
- Developing a personal brand as a business analyst
- Creating a professional development roadmap
- Networking strategies for career growth
- Mentorship: finding and being a mentor
- Contributing to BA communities and forums
- Staying updated on industry trends
- Preparing for promotion and leadership roles
- Developing executive presence
Module 10: Tools, Techniques, and Templates - Overview of essential business analysis techniques
- Brainstorming: rules, roles, and outcomes
- Interface analysis: defining system interactions
- Item tracking: managing action items and issues
- Lessons learned workshops
- Metrics and key performance indicators
- Process modelling with BPMN
- Root cause analysis using fishbone and 5 Whys
- Scope modelling: defining boundaries
- Sequence diagrams and timing diagrams
- State machine diagrams
- User stories and backlog management
- Work breakdown structures
- Data modelling techniques
- Decision analysis and trade-off matrices
- Document analysis methodology
- Estimation techniques for requirements effort
- Focus groups: setup, moderation, analysis
- Glossary development for consistency
- Interview planning and execution
- Metrics and measurement frameworks
- Organisational modelling
- Process flow diagrams
- Prototyping: low-fidelity to high-fidelity
- Requirements workshops
- Roles and permissions matrices
- Survey and questionnaire analysis
- Use cases and scenario modelling
- Vendor assessment and selection
- Process benchmarking
- Business capability analysis
- Value stream mapping
- Risk assessment for analysis activities
Module 11: Advanced Applications in Agile, Data, and Digital Transformation - Applying BABOK in Scrum and SAFe environments
- Role of the BA in agile teams
- Backlog refinement and user story slicing
- Behaviour-driven development (BDD) and Gherkin syntax
- Managing non-functional requirements in sprints
- Stakeholder collaboration in remote agile teams
- Business analysis in data analytics projects
- Defining data needs for AI and machine learning
- Understanding data pipelines and governance
- Business analysis for ERP and CRM implementations
- Integration projects and middleware analysis
- Change management in large-scale digital transformation
- Analysis for cloud migration initiatives
- Security and compliance requirements in regulated sectors
- Privacy by design and data protection (GDPR, CCPA)
- Analysing customer experience (CX) journeys
- Process automation and RPA requirements
- Working with product owners and technical architects
- Managing cross-functional dependencies
- Delivering value in iterative delivery models
Module 12: Certification Preparation and Exam Success - Overview of IIBA certifications: ECBA, CCBA, CBAP
- Eligibility criteria and experience requirements
- Choosing the right certification level
- Application process and documentation tips
- Understanding the exam structure and format
- Question types: scenario-based, multiple choice, drag-and-drop
- Time management during the exam
- High-yield BABOK topics for exam success
- Common exam traps and how to avoid them
- Developing a personal study schedule
- Practicing with scenario-based exercises
- Reviewing knowledge area weights
- Memorisation techniques for task lists and inputs
- Building a personal study guide
- Joining study groups and forums
- Managing exam day anxiety
- Taking full-length practice assessments
- Analysing incorrect answers for improvement
- Final checklist before exam day
- Post-exam steps: credential maintenance and PD hours
Module 13: Real-World Projects and Portfolio Development - Building a professional business analysis portfolio
- Selecting projects for inclusion
- Documenting your role and contributions
- Presenting requirements specifications
- Including process models and wireframes
- Writing project summaries with impact metrics
- Using confidentiality-friendly case studies
- Creating before-and-after scenarios
- Demonstrating stakeholder collaboration
- Linking projects to BABOK knowledge areas
- Using your portfolio in job interviews
- Sharing your portfolio on LinkedIn and personal websites
- Getting feedback from peers and mentors
- Iterating and improving your portfolio
- Using portfolio projects for certification applications
- Developing a consulting-ready project package
- Creating templates for future reuse
- Incorporating measurable outcomes
- Highlighting soft skills and leadership
- Positioning yourself as a results-driven analyst
Module 14: Career Advancement and Next Steps - Mapping your BA skills to job descriptions
- Updating your CV with BABOK-aligned language
- Writing compelling cover letters
- Salary negotiation strategies for certified analysts
- Transitioning into senior, lead, or principal BA roles
- Moving into product management or solution architecture
- Exploring consulting and freelance opportunities
- Setting up your own BA practice
- Developing speaking and thought leadership skills
- Writing articles and white papers
- Presentation skills for internal and external audiences
- Building influence without authority
- Leading change initiatives across departments
- Mentoring junior analysts
- Contributing to organisational BA standards
- Implementing BA centres of excellence
- Using certification to gain promotions
- Expanding into data, AI, or cybersecurity analysis
- Continuous learning pathways after this course
- Final review: your journey from uncertainty to authority
- Understanding the role and value of a business analyst in modern organisations
- Core responsibilities across industries and project types
- Overview of the BABOK Guide and its global impact
- Key editions and versions of the BABOK Guide compared
- Relationship between BABOK and certification bodies (IIBA, PMI, etc.)
- Business analysis as a value-creation function
- Distinguishing business analysis from project management, data analysis, and systems design
- Core competencies of an effective business analyst
- Personal skill development: analytic thinking, communication, problem solving, and leadership
- Introduction to the six core knowledge areas of BABOK
- Understanding solution scope and business need alignment
- The evolution of business analysis in digital transformation
- Defining business analysis in strategic, tactical, and operational contexts
- Mapping BA activities to organisational maturity models
- Understanding stakeholder perspectives and influence
- Overview of key deliverables: business cases, requirements, process models
- Introduction to traceability and requirements management
- The lifecycle of a business analysis initiative
- Recognising business analysis in agile, waterfall, and hybrid environments
- Setting personal goals for certification and career advancement
Module 2: The BABOK Knowledge Areas – A Structured Overview - Introduction to the six BABOK knowledge areas
- Planning and Monitoring: defining how analysis will be performed
- Elicitation and Collaboration: gathering and validating stakeholder input
- Requirements Life Cycle Management: managing changes and approvals
- Strategy Analysis: identifying needs and opportunities
- Solution Evaluation: measuring success and performance
- Requirements Analysis and Design Definition: refining and specifying needs
- The interconnection between knowledge areas
- Tailoring knowledge areas to project size and complexity
- Mapping techniques to specific knowledge areas
- Integrating knowledge areas into daily work practices
- Understanding task dependencies across domains
- Defining business analysis performance indicators
- Applying knowledge areas in regulated and non-regulated industries
- Common pitfalls when applying BABOK knowledge areas
- Developing a personal checklist for each knowledge area
- Linking knowledge areas to certification exam objectives
- Understanding inputs, outputs, and elements across domains
- Creating cross-domain traceability matrices
- Practical exercises to reinforce domain comprehension
Module 3: Business Analysis Planning and Monitoring - Defining the business analysis approach
- Selecting formal vs informal analysis techniques
- Determining analysis scope and boundaries
- Stakeholder identification and categorisation
- Planning stakeholder engagement strategies
- Developing a business analysis communication plan
- Analysing stakeholder influence and interest
- Creating a stakeholder matrix
- Planning requirements management processes
- Version control, change management, and baseline setting
- Determining requirements attributes for tracking
- Establishing business analysis performance metrics
- Creating a BA work plan with milestones
- Using work breakdown structures for analysis tasks
- Managing scope creep at the analysis level
- Conducting structured status reporting for business analysis
- Allocating business analysis resources effectively
- Scheduling elicitation activities and workshops
- Integrating BA planning into project schedules
- Aligning business analysis deliverables with project gates
Module 4: Elicitation and Collaboration - Principles of effective elicitation
- Preparing for elicitation sessions
- Selecting the right elicitation technique per context
- Interviewing techniques for uncovering hidden needs
- Questioning strategies: open, closed, probing, funnel
- Workshop facilitation best practices
- Agenda design and time management for meetings
- Document analysis: extracting insights from existing materials
- Observation and job shadowing techniques
- Surveys and questionnaire design
- Prototyping as an elicitation tool
- Brainstorming for innovation and problem solving
- Elicitation in remote and hybrid environments
- Managing conflicting stakeholder inputs
- Conflict resolution techniques in collaborative settings
- Confirming elicitation results with stakeholders
- Recording and structuring elicited information
- Translating raw inputs into formal requirements
- Validating stakeholder needs through feedback loops
- Building trust and rapport with technical and non-technical stakeholders
Module 5: Requirements Life Cycle Management - Overview of requirements life cycle stages
- Tracing requirements from origin to implementation
- Defining requirements attributes: source, priority, status, owner
- Setting priorities using MoSCoW, Kano, or 100-point methods
- Managing requirements changes through formal processes
- Change request workflows and approval matrices
- Assessing the impact of requirement changes
- Baseline management and version control
- Approving requirements for sign-off
- Handling rejected or deferred requirements
- Managing requirements in large, multi-team environments
- Using traceability matrices for audit readiness
- Integrating requirements management with testing
- Automating traceability in tools like Jira or Confluence
- Reporting on requirements status and volatility
- Reusing requirements across projects
- Documenting assumptions, constraints, and dependencies
- Ensuring completeness and consistency of requirements
- Access control and permissions for requirements repositories
- Archiving requirements for future reference
Module 6: Strategy Analysis - Understanding the role of strategy analysis in business change
- Defining business goals and objectives
- Conducting organisational assessments
- SWOT analysis for strategic insight
- PESTLE analysis: political, economic, social, technological, legal, environmental factors
- Assessing capability gaps
- Defining future state capabilities
- Mapping current state to desired future state
- Analyzing business drivers and influencing factors
- Developing business cases with measurable outcomes
- Identifying strategic risks and opportunities
- Determining solution scope based on strategic alignment
- Defining success measures and KPIs
- Linking strategy to project initiation
- Creating a scope statement for business analysis
- Feasibility analysis: technical, financial, operational
- Stakeholder impact analysis for change initiatives
- Developing business case acceptance criteria
- Evaluating alternative solutions at strategic level
- Presenting strategy recommendations to executives
Module 7: Requirements Analysis and Design Definition - Transforming elicited inputs into structured requirements
- Classifying requirements: business, stakeholder, solution, transition
- Functional vs non-functional requirements
- Specifying usability, performance, security, and compliance needs
- Modelling business rules and constraints
- Using decision tables and decision trees
- State diagrams for lifecycle tracking
- Activity diagrams and flowcharts
- User stories and acceptance criteria in agile environments
- Designing use cases and scenarios
- Creating context diagrams and system boundaries
- Defining data requirements and structures
- Entity-relationship modelling (ERD) fundamentals
- Specifying data attributes, relationships, and constraints
- Interface requirements: APIs, reports, user screens
- Integration requirements between systems
- Physical and environmental constraints
- Validating designs with stakeholders
- Balancing detail with clarity in specifications
- Aligning technical design with business goals
Module 8: Solution Evaluation - Purpose and scope of solution evaluation
- Defining solution performance metrics
- Measuring actual vs expected outcomes
- Assessing benefits realisation
- Identifying root causes of performance gaps
- Using KPIs and balanced scorecards
- Conducting post-implementation reviews
- Gathering feedback from end users and stakeholders
- Change impact assessment after solution delivery
- Recommendations for solution enhancement
- Determining whether the solution meets business needs
- Identifying opportunities for optimisation
- Measuring user adoption and satisfaction
- Reporting on solution value and ROI
- Handling underperforming solutions
- Planning for iterative improvements
- Linking evaluation findings to future projects
- Documenting lessons learned
- Creating solution evaluation reports for governance
- Supporting continuous improvement cycles
Module 9: Underlying Competencies and Professional Development - Analytical thinking and problem solving skills
- Behavioural characteristics of effective BAs
- Communication skills: written, verbal, visual
- Facilitation and negotiation techniques
- Requirements writing best practices
- Active listening and empathy
- Building trust across teams
- Managing difficult conversations
- Time management and prioritisation
- Adaptability in changing environments
- Business knowledge: industry domains, finance, operations
- Technology awareness without needing to code
- Developing a personal brand as a business analyst
- Creating a professional development roadmap
- Networking strategies for career growth
- Mentorship: finding and being a mentor
- Contributing to BA communities and forums
- Staying updated on industry trends
- Preparing for promotion and leadership roles
- Developing executive presence
Module 10: Tools, Techniques, and Templates - Overview of essential business analysis techniques
- Brainstorming: rules, roles, and outcomes
- Interface analysis: defining system interactions
- Item tracking: managing action items and issues
- Lessons learned workshops
- Metrics and key performance indicators
- Process modelling with BPMN
- Root cause analysis using fishbone and 5 Whys
- Scope modelling: defining boundaries
- Sequence diagrams and timing diagrams
- State machine diagrams
- User stories and backlog management
- Work breakdown structures
- Data modelling techniques
- Decision analysis and trade-off matrices
- Document analysis methodology
- Estimation techniques for requirements effort
- Focus groups: setup, moderation, analysis
- Glossary development for consistency
- Interview planning and execution
- Metrics and measurement frameworks
- Organisational modelling
- Process flow diagrams
- Prototyping: low-fidelity to high-fidelity
- Requirements workshops
- Roles and permissions matrices
- Survey and questionnaire analysis
- Use cases and scenario modelling
- Vendor assessment and selection
- Process benchmarking
- Business capability analysis
- Value stream mapping
- Risk assessment for analysis activities
Module 11: Advanced Applications in Agile, Data, and Digital Transformation - Applying BABOK in Scrum and SAFe environments
- Role of the BA in agile teams
- Backlog refinement and user story slicing
- Behaviour-driven development (BDD) and Gherkin syntax
- Managing non-functional requirements in sprints
- Stakeholder collaboration in remote agile teams
- Business analysis in data analytics projects
- Defining data needs for AI and machine learning
- Understanding data pipelines and governance
- Business analysis for ERP and CRM implementations
- Integration projects and middleware analysis
- Change management in large-scale digital transformation
- Analysis for cloud migration initiatives
- Security and compliance requirements in regulated sectors
- Privacy by design and data protection (GDPR, CCPA)
- Analysing customer experience (CX) journeys
- Process automation and RPA requirements
- Working with product owners and technical architects
- Managing cross-functional dependencies
- Delivering value in iterative delivery models
Module 12: Certification Preparation and Exam Success - Overview of IIBA certifications: ECBA, CCBA, CBAP
- Eligibility criteria and experience requirements
- Choosing the right certification level
- Application process and documentation tips
- Understanding the exam structure and format
- Question types: scenario-based, multiple choice, drag-and-drop
- Time management during the exam
- High-yield BABOK topics for exam success
- Common exam traps and how to avoid them
- Developing a personal study schedule
- Practicing with scenario-based exercises
- Reviewing knowledge area weights
- Memorisation techniques for task lists and inputs
- Building a personal study guide
- Joining study groups and forums
- Managing exam day anxiety
- Taking full-length practice assessments
- Analysing incorrect answers for improvement
- Final checklist before exam day
- Post-exam steps: credential maintenance and PD hours
Module 13: Real-World Projects and Portfolio Development - Building a professional business analysis portfolio
- Selecting projects for inclusion
- Documenting your role and contributions
- Presenting requirements specifications
- Including process models and wireframes
- Writing project summaries with impact metrics
- Using confidentiality-friendly case studies
- Creating before-and-after scenarios
- Demonstrating stakeholder collaboration
- Linking projects to BABOK knowledge areas
- Using your portfolio in job interviews
- Sharing your portfolio on LinkedIn and personal websites
- Getting feedback from peers and mentors
- Iterating and improving your portfolio
- Using portfolio projects for certification applications
- Developing a consulting-ready project package
- Creating templates for future reuse
- Incorporating measurable outcomes
- Highlighting soft skills and leadership
- Positioning yourself as a results-driven analyst
Module 14: Career Advancement and Next Steps - Mapping your BA skills to job descriptions
- Updating your CV with BABOK-aligned language
- Writing compelling cover letters
- Salary negotiation strategies for certified analysts
- Transitioning into senior, lead, or principal BA roles
- Moving into product management or solution architecture
- Exploring consulting and freelance opportunities
- Setting up your own BA practice
- Developing speaking and thought leadership skills
- Writing articles and white papers
- Presentation skills for internal and external audiences
- Building influence without authority
- Leading change initiatives across departments
- Mentoring junior analysts
- Contributing to organisational BA standards
- Implementing BA centres of excellence
- Using certification to gain promotions
- Expanding into data, AI, or cybersecurity analysis
- Continuous learning pathways after this course
- Final review: your journey from uncertainty to authority
- Defining the business analysis approach
- Selecting formal vs informal analysis techniques
- Determining analysis scope and boundaries
- Stakeholder identification and categorisation
- Planning stakeholder engagement strategies
- Developing a business analysis communication plan
- Analysing stakeholder influence and interest
- Creating a stakeholder matrix
- Planning requirements management processes
- Version control, change management, and baseline setting
- Determining requirements attributes for tracking
- Establishing business analysis performance metrics
- Creating a BA work plan with milestones
- Using work breakdown structures for analysis tasks
- Managing scope creep at the analysis level
- Conducting structured status reporting for business analysis
- Allocating business analysis resources effectively
- Scheduling elicitation activities and workshops
- Integrating BA planning into project schedules
- Aligning business analysis deliverables with project gates
Module 4: Elicitation and Collaboration - Principles of effective elicitation
- Preparing for elicitation sessions
- Selecting the right elicitation technique per context
- Interviewing techniques for uncovering hidden needs
- Questioning strategies: open, closed, probing, funnel
- Workshop facilitation best practices
- Agenda design and time management for meetings
- Document analysis: extracting insights from existing materials
- Observation and job shadowing techniques
- Surveys and questionnaire design
- Prototyping as an elicitation tool
- Brainstorming for innovation and problem solving
- Elicitation in remote and hybrid environments
- Managing conflicting stakeholder inputs
- Conflict resolution techniques in collaborative settings
- Confirming elicitation results with stakeholders
- Recording and structuring elicited information
- Translating raw inputs into formal requirements
- Validating stakeholder needs through feedback loops
- Building trust and rapport with technical and non-technical stakeholders
Module 5: Requirements Life Cycle Management - Overview of requirements life cycle stages
- Tracing requirements from origin to implementation
- Defining requirements attributes: source, priority, status, owner
- Setting priorities using MoSCoW, Kano, or 100-point methods
- Managing requirements changes through formal processes
- Change request workflows and approval matrices
- Assessing the impact of requirement changes
- Baseline management and version control
- Approving requirements for sign-off
- Handling rejected or deferred requirements
- Managing requirements in large, multi-team environments
- Using traceability matrices for audit readiness
- Integrating requirements management with testing
- Automating traceability in tools like Jira or Confluence
- Reporting on requirements status and volatility
- Reusing requirements across projects
- Documenting assumptions, constraints, and dependencies
- Ensuring completeness and consistency of requirements
- Access control and permissions for requirements repositories
- Archiving requirements for future reference
Module 6: Strategy Analysis - Understanding the role of strategy analysis in business change
- Defining business goals and objectives
- Conducting organisational assessments
- SWOT analysis for strategic insight
- PESTLE analysis: political, economic, social, technological, legal, environmental factors
- Assessing capability gaps
- Defining future state capabilities
- Mapping current state to desired future state
- Analyzing business drivers and influencing factors
- Developing business cases with measurable outcomes
- Identifying strategic risks and opportunities
- Determining solution scope based on strategic alignment
- Defining success measures and KPIs
- Linking strategy to project initiation
- Creating a scope statement for business analysis
- Feasibility analysis: technical, financial, operational
- Stakeholder impact analysis for change initiatives
- Developing business case acceptance criteria
- Evaluating alternative solutions at strategic level
- Presenting strategy recommendations to executives
Module 7: Requirements Analysis and Design Definition - Transforming elicited inputs into structured requirements
- Classifying requirements: business, stakeholder, solution, transition
- Functional vs non-functional requirements
- Specifying usability, performance, security, and compliance needs
- Modelling business rules and constraints
- Using decision tables and decision trees
- State diagrams for lifecycle tracking
- Activity diagrams and flowcharts
- User stories and acceptance criteria in agile environments
- Designing use cases and scenarios
- Creating context diagrams and system boundaries
- Defining data requirements and structures
- Entity-relationship modelling (ERD) fundamentals
- Specifying data attributes, relationships, and constraints
- Interface requirements: APIs, reports, user screens
- Integration requirements between systems
- Physical and environmental constraints
- Validating designs with stakeholders
- Balancing detail with clarity in specifications
- Aligning technical design with business goals
Module 8: Solution Evaluation - Purpose and scope of solution evaluation
- Defining solution performance metrics
- Measuring actual vs expected outcomes
- Assessing benefits realisation
- Identifying root causes of performance gaps
- Using KPIs and balanced scorecards
- Conducting post-implementation reviews
- Gathering feedback from end users and stakeholders
- Change impact assessment after solution delivery
- Recommendations for solution enhancement
- Determining whether the solution meets business needs
- Identifying opportunities for optimisation
- Measuring user adoption and satisfaction
- Reporting on solution value and ROI
- Handling underperforming solutions
- Planning for iterative improvements
- Linking evaluation findings to future projects
- Documenting lessons learned
- Creating solution evaluation reports for governance
- Supporting continuous improvement cycles
Module 9: Underlying Competencies and Professional Development - Analytical thinking and problem solving skills
- Behavioural characteristics of effective BAs
- Communication skills: written, verbal, visual
- Facilitation and negotiation techniques
- Requirements writing best practices
- Active listening and empathy
- Building trust across teams
- Managing difficult conversations
- Time management and prioritisation
- Adaptability in changing environments
- Business knowledge: industry domains, finance, operations
- Technology awareness without needing to code
- Developing a personal brand as a business analyst
- Creating a professional development roadmap
- Networking strategies for career growth
- Mentorship: finding and being a mentor
- Contributing to BA communities and forums
- Staying updated on industry trends
- Preparing for promotion and leadership roles
- Developing executive presence
Module 10: Tools, Techniques, and Templates - Overview of essential business analysis techniques
- Brainstorming: rules, roles, and outcomes
- Interface analysis: defining system interactions
- Item tracking: managing action items and issues
- Lessons learned workshops
- Metrics and key performance indicators
- Process modelling with BPMN
- Root cause analysis using fishbone and 5 Whys
- Scope modelling: defining boundaries
- Sequence diagrams and timing diagrams
- State machine diagrams
- User stories and backlog management
- Work breakdown structures
- Data modelling techniques
- Decision analysis and trade-off matrices
- Document analysis methodology
- Estimation techniques for requirements effort
- Focus groups: setup, moderation, analysis
- Glossary development for consistency
- Interview planning and execution
- Metrics and measurement frameworks
- Organisational modelling
- Process flow diagrams
- Prototyping: low-fidelity to high-fidelity
- Requirements workshops
- Roles and permissions matrices
- Survey and questionnaire analysis
- Use cases and scenario modelling
- Vendor assessment and selection
- Process benchmarking
- Business capability analysis
- Value stream mapping
- Risk assessment for analysis activities
Module 11: Advanced Applications in Agile, Data, and Digital Transformation - Applying BABOK in Scrum and SAFe environments
- Role of the BA in agile teams
- Backlog refinement and user story slicing
- Behaviour-driven development (BDD) and Gherkin syntax
- Managing non-functional requirements in sprints
- Stakeholder collaboration in remote agile teams
- Business analysis in data analytics projects
- Defining data needs for AI and machine learning
- Understanding data pipelines and governance
- Business analysis for ERP and CRM implementations
- Integration projects and middleware analysis
- Change management in large-scale digital transformation
- Analysis for cloud migration initiatives
- Security and compliance requirements in regulated sectors
- Privacy by design and data protection (GDPR, CCPA)
- Analysing customer experience (CX) journeys
- Process automation and RPA requirements
- Working with product owners and technical architects
- Managing cross-functional dependencies
- Delivering value in iterative delivery models
Module 12: Certification Preparation and Exam Success - Overview of IIBA certifications: ECBA, CCBA, CBAP
- Eligibility criteria and experience requirements
- Choosing the right certification level
- Application process and documentation tips
- Understanding the exam structure and format
- Question types: scenario-based, multiple choice, drag-and-drop
- Time management during the exam
- High-yield BABOK topics for exam success
- Common exam traps and how to avoid them
- Developing a personal study schedule
- Practicing with scenario-based exercises
- Reviewing knowledge area weights
- Memorisation techniques for task lists and inputs
- Building a personal study guide
- Joining study groups and forums
- Managing exam day anxiety
- Taking full-length practice assessments
- Analysing incorrect answers for improvement
- Final checklist before exam day
- Post-exam steps: credential maintenance and PD hours
Module 13: Real-World Projects and Portfolio Development - Building a professional business analysis portfolio
- Selecting projects for inclusion
- Documenting your role and contributions
- Presenting requirements specifications
- Including process models and wireframes
- Writing project summaries with impact metrics
- Using confidentiality-friendly case studies
- Creating before-and-after scenarios
- Demonstrating stakeholder collaboration
- Linking projects to BABOK knowledge areas
- Using your portfolio in job interviews
- Sharing your portfolio on LinkedIn and personal websites
- Getting feedback from peers and mentors
- Iterating and improving your portfolio
- Using portfolio projects for certification applications
- Developing a consulting-ready project package
- Creating templates for future reuse
- Incorporating measurable outcomes
- Highlighting soft skills and leadership
- Positioning yourself as a results-driven analyst
Module 14: Career Advancement and Next Steps - Mapping your BA skills to job descriptions
- Updating your CV with BABOK-aligned language
- Writing compelling cover letters
- Salary negotiation strategies for certified analysts
- Transitioning into senior, lead, or principal BA roles
- Moving into product management or solution architecture
- Exploring consulting and freelance opportunities
- Setting up your own BA practice
- Developing speaking and thought leadership skills
- Writing articles and white papers
- Presentation skills for internal and external audiences
- Building influence without authority
- Leading change initiatives across departments
- Mentoring junior analysts
- Contributing to organisational BA standards
- Implementing BA centres of excellence
- Using certification to gain promotions
- Expanding into data, AI, or cybersecurity analysis
- Continuous learning pathways after this course
- Final review: your journey from uncertainty to authority
- Overview of requirements life cycle stages
- Tracing requirements from origin to implementation
- Defining requirements attributes: source, priority, status, owner
- Setting priorities using MoSCoW, Kano, or 100-point methods
- Managing requirements changes through formal processes
- Change request workflows and approval matrices
- Assessing the impact of requirement changes
- Baseline management and version control
- Approving requirements for sign-off
- Handling rejected or deferred requirements
- Managing requirements in large, multi-team environments
- Using traceability matrices for audit readiness
- Integrating requirements management with testing
- Automating traceability in tools like Jira or Confluence
- Reporting on requirements status and volatility
- Reusing requirements across projects
- Documenting assumptions, constraints, and dependencies
- Ensuring completeness and consistency of requirements
- Access control and permissions for requirements repositories
- Archiving requirements for future reference
Module 6: Strategy Analysis - Understanding the role of strategy analysis in business change
- Defining business goals and objectives
- Conducting organisational assessments
- SWOT analysis for strategic insight
- PESTLE analysis: political, economic, social, technological, legal, environmental factors
- Assessing capability gaps
- Defining future state capabilities
- Mapping current state to desired future state
- Analyzing business drivers and influencing factors
- Developing business cases with measurable outcomes
- Identifying strategic risks and opportunities
- Determining solution scope based on strategic alignment
- Defining success measures and KPIs
- Linking strategy to project initiation
- Creating a scope statement for business analysis
- Feasibility analysis: technical, financial, operational
- Stakeholder impact analysis for change initiatives
- Developing business case acceptance criteria
- Evaluating alternative solutions at strategic level
- Presenting strategy recommendations to executives
Module 7: Requirements Analysis and Design Definition - Transforming elicited inputs into structured requirements
- Classifying requirements: business, stakeholder, solution, transition
- Functional vs non-functional requirements
- Specifying usability, performance, security, and compliance needs
- Modelling business rules and constraints
- Using decision tables and decision trees
- State diagrams for lifecycle tracking
- Activity diagrams and flowcharts
- User stories and acceptance criteria in agile environments
- Designing use cases and scenarios
- Creating context diagrams and system boundaries
- Defining data requirements and structures
- Entity-relationship modelling (ERD) fundamentals
- Specifying data attributes, relationships, and constraints
- Interface requirements: APIs, reports, user screens
- Integration requirements between systems
- Physical and environmental constraints
- Validating designs with stakeholders
- Balancing detail with clarity in specifications
- Aligning technical design with business goals
Module 8: Solution Evaluation - Purpose and scope of solution evaluation
- Defining solution performance metrics
- Measuring actual vs expected outcomes
- Assessing benefits realisation
- Identifying root causes of performance gaps
- Using KPIs and balanced scorecards
- Conducting post-implementation reviews
- Gathering feedback from end users and stakeholders
- Change impact assessment after solution delivery
- Recommendations for solution enhancement
- Determining whether the solution meets business needs
- Identifying opportunities for optimisation
- Measuring user adoption and satisfaction
- Reporting on solution value and ROI
- Handling underperforming solutions
- Planning for iterative improvements
- Linking evaluation findings to future projects
- Documenting lessons learned
- Creating solution evaluation reports for governance
- Supporting continuous improvement cycles
Module 9: Underlying Competencies and Professional Development - Analytical thinking and problem solving skills
- Behavioural characteristics of effective BAs
- Communication skills: written, verbal, visual
- Facilitation and negotiation techniques
- Requirements writing best practices
- Active listening and empathy
- Building trust across teams
- Managing difficult conversations
- Time management and prioritisation
- Adaptability in changing environments
- Business knowledge: industry domains, finance, operations
- Technology awareness without needing to code
- Developing a personal brand as a business analyst
- Creating a professional development roadmap
- Networking strategies for career growth
- Mentorship: finding and being a mentor
- Contributing to BA communities and forums
- Staying updated on industry trends
- Preparing for promotion and leadership roles
- Developing executive presence
Module 10: Tools, Techniques, and Templates - Overview of essential business analysis techniques
- Brainstorming: rules, roles, and outcomes
- Interface analysis: defining system interactions
- Item tracking: managing action items and issues
- Lessons learned workshops
- Metrics and key performance indicators
- Process modelling with BPMN
- Root cause analysis using fishbone and 5 Whys
- Scope modelling: defining boundaries
- Sequence diagrams and timing diagrams
- State machine diagrams
- User stories and backlog management
- Work breakdown structures
- Data modelling techniques
- Decision analysis and trade-off matrices
- Document analysis methodology
- Estimation techniques for requirements effort
- Focus groups: setup, moderation, analysis
- Glossary development for consistency
- Interview planning and execution
- Metrics and measurement frameworks
- Organisational modelling
- Process flow diagrams
- Prototyping: low-fidelity to high-fidelity
- Requirements workshops
- Roles and permissions matrices
- Survey and questionnaire analysis
- Use cases and scenario modelling
- Vendor assessment and selection
- Process benchmarking
- Business capability analysis
- Value stream mapping
- Risk assessment for analysis activities
Module 11: Advanced Applications in Agile, Data, and Digital Transformation - Applying BABOK in Scrum and SAFe environments
- Role of the BA in agile teams
- Backlog refinement and user story slicing
- Behaviour-driven development (BDD) and Gherkin syntax
- Managing non-functional requirements in sprints
- Stakeholder collaboration in remote agile teams
- Business analysis in data analytics projects
- Defining data needs for AI and machine learning
- Understanding data pipelines and governance
- Business analysis for ERP and CRM implementations
- Integration projects and middleware analysis
- Change management in large-scale digital transformation
- Analysis for cloud migration initiatives
- Security and compliance requirements in regulated sectors
- Privacy by design and data protection (GDPR, CCPA)
- Analysing customer experience (CX) journeys
- Process automation and RPA requirements
- Working with product owners and technical architects
- Managing cross-functional dependencies
- Delivering value in iterative delivery models
Module 12: Certification Preparation and Exam Success - Overview of IIBA certifications: ECBA, CCBA, CBAP
- Eligibility criteria and experience requirements
- Choosing the right certification level
- Application process and documentation tips
- Understanding the exam structure and format
- Question types: scenario-based, multiple choice, drag-and-drop
- Time management during the exam
- High-yield BABOK topics for exam success
- Common exam traps and how to avoid them
- Developing a personal study schedule
- Practicing with scenario-based exercises
- Reviewing knowledge area weights
- Memorisation techniques for task lists and inputs
- Building a personal study guide
- Joining study groups and forums
- Managing exam day anxiety
- Taking full-length practice assessments
- Analysing incorrect answers for improvement
- Final checklist before exam day
- Post-exam steps: credential maintenance and PD hours
Module 13: Real-World Projects and Portfolio Development - Building a professional business analysis portfolio
- Selecting projects for inclusion
- Documenting your role and contributions
- Presenting requirements specifications
- Including process models and wireframes
- Writing project summaries with impact metrics
- Using confidentiality-friendly case studies
- Creating before-and-after scenarios
- Demonstrating stakeholder collaboration
- Linking projects to BABOK knowledge areas
- Using your portfolio in job interviews
- Sharing your portfolio on LinkedIn and personal websites
- Getting feedback from peers and mentors
- Iterating and improving your portfolio
- Using portfolio projects for certification applications
- Developing a consulting-ready project package
- Creating templates for future reuse
- Incorporating measurable outcomes
- Highlighting soft skills and leadership
- Positioning yourself as a results-driven analyst
Module 14: Career Advancement and Next Steps - Mapping your BA skills to job descriptions
- Updating your CV with BABOK-aligned language
- Writing compelling cover letters
- Salary negotiation strategies for certified analysts
- Transitioning into senior, lead, or principal BA roles
- Moving into product management or solution architecture
- Exploring consulting and freelance opportunities
- Setting up your own BA practice
- Developing speaking and thought leadership skills
- Writing articles and white papers
- Presentation skills for internal and external audiences
- Building influence without authority
- Leading change initiatives across departments
- Mentoring junior analysts
- Contributing to organisational BA standards
- Implementing BA centres of excellence
- Using certification to gain promotions
- Expanding into data, AI, or cybersecurity analysis
- Continuous learning pathways after this course
- Final review: your journey from uncertainty to authority
- Transforming elicited inputs into structured requirements
- Classifying requirements: business, stakeholder, solution, transition
- Functional vs non-functional requirements
- Specifying usability, performance, security, and compliance needs
- Modelling business rules and constraints
- Using decision tables and decision trees
- State diagrams for lifecycle tracking
- Activity diagrams and flowcharts
- User stories and acceptance criteria in agile environments
- Designing use cases and scenarios
- Creating context diagrams and system boundaries
- Defining data requirements and structures
- Entity-relationship modelling (ERD) fundamentals
- Specifying data attributes, relationships, and constraints
- Interface requirements: APIs, reports, user screens
- Integration requirements between systems
- Physical and environmental constraints
- Validating designs with stakeholders
- Balancing detail with clarity in specifications
- Aligning technical design with business goals
Module 8: Solution Evaluation - Purpose and scope of solution evaluation
- Defining solution performance metrics
- Measuring actual vs expected outcomes
- Assessing benefits realisation
- Identifying root causes of performance gaps
- Using KPIs and balanced scorecards
- Conducting post-implementation reviews
- Gathering feedback from end users and stakeholders
- Change impact assessment after solution delivery
- Recommendations for solution enhancement
- Determining whether the solution meets business needs
- Identifying opportunities for optimisation
- Measuring user adoption and satisfaction
- Reporting on solution value and ROI
- Handling underperforming solutions
- Planning for iterative improvements
- Linking evaluation findings to future projects
- Documenting lessons learned
- Creating solution evaluation reports for governance
- Supporting continuous improvement cycles
Module 9: Underlying Competencies and Professional Development - Analytical thinking and problem solving skills
- Behavioural characteristics of effective BAs
- Communication skills: written, verbal, visual
- Facilitation and negotiation techniques
- Requirements writing best practices
- Active listening and empathy
- Building trust across teams
- Managing difficult conversations
- Time management and prioritisation
- Adaptability in changing environments
- Business knowledge: industry domains, finance, operations
- Technology awareness without needing to code
- Developing a personal brand as a business analyst
- Creating a professional development roadmap
- Networking strategies for career growth
- Mentorship: finding and being a mentor
- Contributing to BA communities and forums
- Staying updated on industry trends
- Preparing for promotion and leadership roles
- Developing executive presence
Module 10: Tools, Techniques, and Templates - Overview of essential business analysis techniques
- Brainstorming: rules, roles, and outcomes
- Interface analysis: defining system interactions
- Item tracking: managing action items and issues
- Lessons learned workshops
- Metrics and key performance indicators
- Process modelling with BPMN
- Root cause analysis using fishbone and 5 Whys
- Scope modelling: defining boundaries
- Sequence diagrams and timing diagrams
- State machine diagrams
- User stories and backlog management
- Work breakdown structures
- Data modelling techniques
- Decision analysis and trade-off matrices
- Document analysis methodology
- Estimation techniques for requirements effort
- Focus groups: setup, moderation, analysis
- Glossary development for consistency
- Interview planning and execution
- Metrics and measurement frameworks
- Organisational modelling
- Process flow diagrams
- Prototyping: low-fidelity to high-fidelity
- Requirements workshops
- Roles and permissions matrices
- Survey and questionnaire analysis
- Use cases and scenario modelling
- Vendor assessment and selection
- Process benchmarking
- Business capability analysis
- Value stream mapping
- Risk assessment for analysis activities
Module 11: Advanced Applications in Agile, Data, and Digital Transformation - Applying BABOK in Scrum and SAFe environments
- Role of the BA in agile teams
- Backlog refinement and user story slicing
- Behaviour-driven development (BDD) and Gherkin syntax
- Managing non-functional requirements in sprints
- Stakeholder collaboration in remote agile teams
- Business analysis in data analytics projects
- Defining data needs for AI and machine learning
- Understanding data pipelines and governance
- Business analysis for ERP and CRM implementations
- Integration projects and middleware analysis
- Change management in large-scale digital transformation
- Analysis for cloud migration initiatives
- Security and compliance requirements in regulated sectors
- Privacy by design and data protection (GDPR, CCPA)
- Analysing customer experience (CX) journeys
- Process automation and RPA requirements
- Working with product owners and technical architects
- Managing cross-functional dependencies
- Delivering value in iterative delivery models
Module 12: Certification Preparation and Exam Success - Overview of IIBA certifications: ECBA, CCBA, CBAP
- Eligibility criteria and experience requirements
- Choosing the right certification level
- Application process and documentation tips
- Understanding the exam structure and format
- Question types: scenario-based, multiple choice, drag-and-drop
- Time management during the exam
- High-yield BABOK topics for exam success
- Common exam traps and how to avoid them
- Developing a personal study schedule
- Practicing with scenario-based exercises
- Reviewing knowledge area weights
- Memorisation techniques for task lists and inputs
- Building a personal study guide
- Joining study groups and forums
- Managing exam day anxiety
- Taking full-length practice assessments
- Analysing incorrect answers for improvement
- Final checklist before exam day
- Post-exam steps: credential maintenance and PD hours
Module 13: Real-World Projects and Portfolio Development - Building a professional business analysis portfolio
- Selecting projects for inclusion
- Documenting your role and contributions
- Presenting requirements specifications
- Including process models and wireframes
- Writing project summaries with impact metrics
- Using confidentiality-friendly case studies
- Creating before-and-after scenarios
- Demonstrating stakeholder collaboration
- Linking projects to BABOK knowledge areas
- Using your portfolio in job interviews
- Sharing your portfolio on LinkedIn and personal websites
- Getting feedback from peers and mentors
- Iterating and improving your portfolio
- Using portfolio projects for certification applications
- Developing a consulting-ready project package
- Creating templates for future reuse
- Incorporating measurable outcomes
- Highlighting soft skills and leadership
- Positioning yourself as a results-driven analyst
Module 14: Career Advancement and Next Steps - Mapping your BA skills to job descriptions
- Updating your CV with BABOK-aligned language
- Writing compelling cover letters
- Salary negotiation strategies for certified analysts
- Transitioning into senior, lead, or principal BA roles
- Moving into product management or solution architecture
- Exploring consulting and freelance opportunities
- Setting up your own BA practice
- Developing speaking and thought leadership skills
- Writing articles and white papers
- Presentation skills for internal and external audiences
- Building influence without authority
- Leading change initiatives across departments
- Mentoring junior analysts
- Contributing to organisational BA standards
- Implementing BA centres of excellence
- Using certification to gain promotions
- Expanding into data, AI, or cybersecurity analysis
- Continuous learning pathways after this course
- Final review: your journey from uncertainty to authority
- Analytical thinking and problem solving skills
- Behavioural characteristics of effective BAs
- Communication skills: written, verbal, visual
- Facilitation and negotiation techniques
- Requirements writing best practices
- Active listening and empathy
- Building trust across teams
- Managing difficult conversations
- Time management and prioritisation
- Adaptability in changing environments
- Business knowledge: industry domains, finance, operations
- Technology awareness without needing to code
- Developing a personal brand as a business analyst
- Creating a professional development roadmap
- Networking strategies for career growth
- Mentorship: finding and being a mentor
- Contributing to BA communities and forums
- Staying updated on industry trends
- Preparing for promotion and leadership roles
- Developing executive presence
Module 10: Tools, Techniques, and Templates - Overview of essential business analysis techniques
- Brainstorming: rules, roles, and outcomes
- Interface analysis: defining system interactions
- Item tracking: managing action items and issues
- Lessons learned workshops
- Metrics and key performance indicators
- Process modelling with BPMN
- Root cause analysis using fishbone and 5 Whys
- Scope modelling: defining boundaries
- Sequence diagrams and timing diagrams
- State machine diagrams
- User stories and backlog management
- Work breakdown structures
- Data modelling techniques
- Decision analysis and trade-off matrices
- Document analysis methodology
- Estimation techniques for requirements effort
- Focus groups: setup, moderation, analysis
- Glossary development for consistency
- Interview planning and execution
- Metrics and measurement frameworks
- Organisational modelling
- Process flow diagrams
- Prototyping: low-fidelity to high-fidelity
- Requirements workshops
- Roles and permissions matrices
- Survey and questionnaire analysis
- Use cases and scenario modelling
- Vendor assessment and selection
- Process benchmarking
- Business capability analysis
- Value stream mapping
- Risk assessment for analysis activities
Module 11: Advanced Applications in Agile, Data, and Digital Transformation - Applying BABOK in Scrum and SAFe environments
- Role of the BA in agile teams
- Backlog refinement and user story slicing
- Behaviour-driven development (BDD) and Gherkin syntax
- Managing non-functional requirements in sprints
- Stakeholder collaboration in remote agile teams
- Business analysis in data analytics projects
- Defining data needs for AI and machine learning
- Understanding data pipelines and governance
- Business analysis for ERP and CRM implementations
- Integration projects and middleware analysis
- Change management in large-scale digital transformation
- Analysis for cloud migration initiatives
- Security and compliance requirements in regulated sectors
- Privacy by design and data protection (GDPR, CCPA)
- Analysing customer experience (CX) journeys
- Process automation and RPA requirements
- Working with product owners and technical architects
- Managing cross-functional dependencies
- Delivering value in iterative delivery models
Module 12: Certification Preparation and Exam Success - Overview of IIBA certifications: ECBA, CCBA, CBAP
- Eligibility criteria and experience requirements
- Choosing the right certification level
- Application process and documentation tips
- Understanding the exam structure and format
- Question types: scenario-based, multiple choice, drag-and-drop
- Time management during the exam
- High-yield BABOK topics for exam success
- Common exam traps and how to avoid them
- Developing a personal study schedule
- Practicing with scenario-based exercises
- Reviewing knowledge area weights
- Memorisation techniques for task lists and inputs
- Building a personal study guide
- Joining study groups and forums
- Managing exam day anxiety
- Taking full-length practice assessments
- Analysing incorrect answers for improvement
- Final checklist before exam day
- Post-exam steps: credential maintenance and PD hours
Module 13: Real-World Projects and Portfolio Development - Building a professional business analysis portfolio
- Selecting projects for inclusion
- Documenting your role and contributions
- Presenting requirements specifications
- Including process models and wireframes
- Writing project summaries with impact metrics
- Using confidentiality-friendly case studies
- Creating before-and-after scenarios
- Demonstrating stakeholder collaboration
- Linking projects to BABOK knowledge areas
- Using your portfolio in job interviews
- Sharing your portfolio on LinkedIn and personal websites
- Getting feedback from peers and mentors
- Iterating and improving your portfolio
- Using portfolio projects for certification applications
- Developing a consulting-ready project package
- Creating templates for future reuse
- Incorporating measurable outcomes
- Highlighting soft skills and leadership
- Positioning yourself as a results-driven analyst
Module 14: Career Advancement and Next Steps - Mapping your BA skills to job descriptions
- Updating your CV with BABOK-aligned language
- Writing compelling cover letters
- Salary negotiation strategies for certified analysts
- Transitioning into senior, lead, or principal BA roles
- Moving into product management or solution architecture
- Exploring consulting and freelance opportunities
- Setting up your own BA practice
- Developing speaking and thought leadership skills
- Writing articles and white papers
- Presentation skills for internal and external audiences
- Building influence without authority
- Leading change initiatives across departments
- Mentoring junior analysts
- Contributing to organisational BA standards
- Implementing BA centres of excellence
- Using certification to gain promotions
- Expanding into data, AI, or cybersecurity analysis
- Continuous learning pathways after this course
- Final review: your journey from uncertainty to authority
- Applying BABOK in Scrum and SAFe environments
- Role of the BA in agile teams
- Backlog refinement and user story slicing
- Behaviour-driven development (BDD) and Gherkin syntax
- Managing non-functional requirements in sprints
- Stakeholder collaboration in remote agile teams
- Business analysis in data analytics projects
- Defining data needs for AI and machine learning
- Understanding data pipelines and governance
- Business analysis for ERP and CRM implementations
- Integration projects and middleware analysis
- Change management in large-scale digital transformation
- Analysis for cloud migration initiatives
- Security and compliance requirements in regulated sectors
- Privacy by design and data protection (GDPR, CCPA)
- Analysing customer experience (CX) journeys
- Process automation and RPA requirements
- Working with product owners and technical architects
- Managing cross-functional dependencies
- Delivering value in iterative delivery models
Module 12: Certification Preparation and Exam Success - Overview of IIBA certifications: ECBA, CCBA, CBAP
- Eligibility criteria and experience requirements
- Choosing the right certification level
- Application process and documentation tips
- Understanding the exam structure and format
- Question types: scenario-based, multiple choice, drag-and-drop
- Time management during the exam
- High-yield BABOK topics for exam success
- Common exam traps and how to avoid them
- Developing a personal study schedule
- Practicing with scenario-based exercises
- Reviewing knowledge area weights
- Memorisation techniques for task lists and inputs
- Building a personal study guide
- Joining study groups and forums
- Managing exam day anxiety
- Taking full-length practice assessments
- Analysing incorrect answers for improvement
- Final checklist before exam day
- Post-exam steps: credential maintenance and PD hours
Module 13: Real-World Projects and Portfolio Development - Building a professional business analysis portfolio
- Selecting projects for inclusion
- Documenting your role and contributions
- Presenting requirements specifications
- Including process models and wireframes
- Writing project summaries with impact metrics
- Using confidentiality-friendly case studies
- Creating before-and-after scenarios
- Demonstrating stakeholder collaboration
- Linking projects to BABOK knowledge areas
- Using your portfolio in job interviews
- Sharing your portfolio on LinkedIn and personal websites
- Getting feedback from peers and mentors
- Iterating and improving your portfolio
- Using portfolio projects for certification applications
- Developing a consulting-ready project package
- Creating templates for future reuse
- Incorporating measurable outcomes
- Highlighting soft skills and leadership
- Positioning yourself as a results-driven analyst
Module 14: Career Advancement and Next Steps - Mapping your BA skills to job descriptions
- Updating your CV with BABOK-aligned language
- Writing compelling cover letters
- Salary negotiation strategies for certified analysts
- Transitioning into senior, lead, or principal BA roles
- Moving into product management or solution architecture
- Exploring consulting and freelance opportunities
- Setting up your own BA practice
- Developing speaking and thought leadership skills
- Writing articles and white papers
- Presentation skills for internal and external audiences
- Building influence without authority
- Leading change initiatives across departments
- Mentoring junior analysts
- Contributing to organisational BA standards
- Implementing BA centres of excellence
- Using certification to gain promotions
- Expanding into data, AI, or cybersecurity analysis
- Continuous learning pathways after this course
- Final review: your journey from uncertainty to authority
- Building a professional business analysis portfolio
- Selecting projects for inclusion
- Documenting your role and contributions
- Presenting requirements specifications
- Including process models and wireframes
- Writing project summaries with impact metrics
- Using confidentiality-friendly case studies
- Creating before-and-after scenarios
- Demonstrating stakeholder collaboration
- Linking projects to BABOK knowledge areas
- Using your portfolio in job interviews
- Sharing your portfolio on LinkedIn and personal websites
- Getting feedback from peers and mentors
- Iterating and improving your portfolio
- Using portfolio projects for certification applications
- Developing a consulting-ready project package
- Creating templates for future reuse
- Incorporating measurable outcomes
- Highlighting soft skills and leadership
- Positioning yourself as a results-driven analyst