Mastering Capability Maturity Model (CMM) for Business Excellence

Course Overview

This comprehensive course is designed to help participants master the Capability Maturity Model (CMM) for business excellence. The CMM is a widely adopted framework for assessing and improving the maturity of an organization's processes and capabilities. Through interactive lessons, hands-on projects, and real-world applications, participants will gain a deep understanding of the CMM and how to apply it to drive business excellence.

Course Objectives

• Understand the fundamentals of the Capability Maturity Model (CMM)
• Learn how to assess and improve the maturity of an organization's processes and capabilities
• Apply the CMM to drive business excellence and achieve strategic goals
• Develop a personalized plan for implementing the CMM in your organization
• Receive a certificate upon completion, issued by The Art of Service

Course Outline

Module 1: Introduction to the Capability Maturity Model (CMM)

• Overview of the CMM
• History and evolution of the CMM
• Key components of the CMM
• Benefits of using the CMM

Module 2: CMM Maturity Levels

• Initial (Level 1)
• Managed (Level 2)
• Defined (Level 3)
• Quantitatively Managed (Level 4)
• Optimizing (Level 5)

Module 3: CMM Process Areas

• Requirements Management
• Project Planning
• Project Monitoring and Control
• Supplier Agreement Management
• Measurement and Analysis
• Process and Product Quality Assurance
• Configuration Management

Module 4: CMM Implementation

• Developing a CMM implementation plan
• Establishing a CMM implementation team
• Conducting a CMM assessment
• Developing and implementing CMM processes
• Monitoring and evaluating CMM implementation

Module 5: CMM and Business Excellence

• The relationship between CMM and business excellence
• Using CMM to drive business excellence
• Case studies of CMM implementation and business excellence

Module 6: CMM and Agile

• The relationship between CMM and Agile
• Using CMM with Agile methodologies
• Case studies of CMM implementation with Agile

Module 7: CMM and ITIL

• The relationship between CMM and ITIL
• Using CMM with ITIL
• Case studies of CMM implementation with ITIL

Module 8: CMM and ISO 9001

• The relationship between CMM and ISO 9001
• Using CMM with ISO 9001
• Case studies of CMM implementation with ISO 9001

Module 9: CMM and Six Sigma

• The relationship between CMM and Six Sigma
• Using CMM with Six Sigma
• Case studies of CMM implementation with Six Sigma

Module 10: CMM and COBIT

• The relationship between CMM and COBIT
• Using CMM with COBIT
• Case studies of CMM implementation with COBIT

Module 11: CMM and TOGAF

• The relationship between CMM and TOGAF
• Using CMM with TOGAF
• Case studies of CMM implementation with TOGAF

Module 12: CMM and PMBOK

• The relationship between CMM and PMBOK
• Using CMM with PMBOK
• Case studies of CMM implementation with PMBOK

Module 13: CMM and Business Process Re-engineering (BPR)

• The relationship between CMM and BPR
• Using CMM with BPR
• Case studies of CMM implementation with BPR

Module 14: CMM and Change Management

• The relationship between CMM and change management
• Using CMM with change management
• Case studies of CMM implementation with change management

Module 15: CMM and Organizational Culture

• The relationship between CMM and organizational culture
• Using CMM to improve organizational culture
• Case studies of CMM implementation and organizational culture

Module 16: CMM and Leadership

• The relationship between CMM and leadership
• Using CMM to improve leadership
• Case studies of CMM implementation and leadership

Module 17: CMM and Communication

• The relationship between CMM and communication
• Using CMM to improve communication
• Case studies of CMM implementation and communication

Module 18: CMM and Stakeholder Management

• The relationship between CMM and stakeholder management
• Using CMM to improve stakeholder management
• Case studies of CMM implementation and stakeholder management

Module 19: CMM and Risk Management

• The relationship between CMM and risk management
• Using CMM to improve risk management
• Case studies of CMM implementation and risk management

Module 20: CMM and Quality Management

• The relationship between CMM and quality management
• Using CMM to improve quality management
• Case studies of CMM implementation and quality management

Module 21: CMM and Continuous Improvement

• The relationship between CMM and continuous improvement
• Using CMM to improve continuous improvement
• Case studies of CMM implementation and continuous improvement

Module 22: CMM and Benchmarking

• The relationship between CMM and benchmarking
• Using CMM to improve benchmarking
• Case studies of CMM implementation and benchmarking

Module 23: CMM and Metrics

• The relationship between CMM and metrics
• Using CMM to improve metrics
• Case studies of CMM implementation and metrics

Module 24: CMM and Dashboards

• The relationship between CMM and dashboards
• Using CMM to improve dashboards
• Case studies of CMM implementation and dashboards

Module 25: CMM and Business Intelligence

• The relationship between CMM and business intelligence
• Using CMM to improve business intelligence
• Case studies of CMM implementation and business intelligence

Module 26: CMM and Data Analytics

• The relationship between CMM and data analytics
• Using CMM to improve data analytics
• Case studies of CMM implementation and data analytics

Module 27: CMM and Artificial Intelligence

• The relationship between CMM and artificial intelligence
• Using CMM to improve,