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Mastering Compliance; A Step-by-Step Guide to IT Service Management (ITSM) Risk Assessment and Mitigation

Mastering Compliance; A Step-by-Step Guide to IT Service Management (ITSM) Risk Assessment and Mitigation

$199.00
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Mastering Compliance: A Step-by-Step Guide to IT Service Management (ITSM) Risk Assessment and Mitigation



Course Overview

This comprehensive course is designed to equip IT professionals with the knowledge and skills necessary to master compliance in IT service management (ITSM) risk assessment and mitigation. Participants will receive a certificate upon completion, issued by The Art of Service.



Course Features

  • Interactive and engaging learning experience
  • Comprehensive and up-to-date content
  • Personalized learning approach
  • Practical and real-world applications
  • High-quality content developed by expert instructors
  • Certificate upon completion
  • Flexible learning options
  • User-friendly and mobile-accessible platform
  • Community-driven learning environment
  • Actionable insights and hands-on projects
  • Bite-sized lessons for easy learning
  • Lifetime access to course materials
  • Gamification and progress tracking features


Course Outline

Module 1: Introduction to ITSM Risk Assessment and Mitigation

  • Overview of ITSM and risk management
  • Importance of risk assessment and mitigation in ITSM
  • Key concepts and terminology
  • Best practices for ITSM risk assessment and mitigation

Module 2: ITSM Risk Assessment Frameworks and Methodologies

  • Overview of popular risk assessment frameworks and methodologies
  • COBIT, ISO 27001, and NIST Cybersecurity Framework
  • Risk assessment techniques and tools
  • Best practices for selecting and implementing a risk assessment framework

Module 3: Identifying and Assessing ITSM Risks

  • Types of ITSM risks: operational, technical, and business risks
  • Risk identification and assessment techniques
  • Risk assessment templates and tools
  • Best practices for identifying and assessing ITSM risks

Module 4: ITSM Risk Mitigation Strategies and Techniques

  • Overview of risk mitigation strategies and techniques
  • Risk avoidance, risk transfer, and risk reduction
  • Risk mitigation templates and tools
  • Best practices for implementing risk mitigation strategies

Module 5: ITSM Compliance and Regulatory Requirements

  • Overview of compliance and regulatory requirements in ITSM
  • Key compliance and regulatory frameworks: HIPAA, PCI-DSS, and GDPR
  • Best practices for ensuring ITSM compliance
  • Compliance and regulatory requirements for risk assessment and mitigation

Module 6: ITSM Risk Management and Monitoring

  • Overview of ITSM risk management and monitoring
  • Risk management and monitoring techniques and tools
  • Best practices for implementing risk management and monitoring
  • Continuous improvement and review of ITSM risk management

Module 7: ITSM Risk Assessment and Mitigation Case Studies

  • Real-world case studies of ITSM risk assessment and mitigation
  • Lessons learned and best practices from case studies
  • Applying case study insights to your own ITSM risk assessment and mitigation efforts

Module 8: ITSM Risk Assessment and Mitigation Tools and Technologies

  • Overview of popular ITSM risk assessment and mitigation tools and technologies
  • Risk assessment and mitigation software and platforms
  • Best practices for selecting and implementing ITSM risk assessment and mitigation tools

Module 9: ITSM Risk Assessment and Mitigation Metrics and Reporting

  • Overview of ITSM risk assessment and mitigation metrics and reporting
  • Key performance indicators (KPIs) for ITSM risk assessment and mitigation
  • Best practices for reporting and communicating ITSM risk assessment and mitigation results

Module 10: ITSM Risk Assessment and Mitigation Project Management

  • Overview of ITSM risk assessment and mitigation project management
  • Project management techniques and tools for ITSM risk assessment and mitigation
  • Best practices for managing ITSM risk assessment and mitigation projects


Certificate Upon Completion

Upon completing this comprehensive course, participants will receive a certificate issued by The Art of Service, demonstrating their mastery of ITSM risk assessment and mitigation.

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