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Mastering Comprehensive Service Delivery Processes and Procedures

Mastering Comprehensive Service Delivery Processes and Procedures

$199.00
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Mastering Comprehensive Service Delivery Processes and Procedures



Course Format & Delivery Details

Course Overview

This comprehensive course is designed to equip you with the knowledge and skills necessary to master service delivery processes and procedures. The course is delivered entirely online, allowing you to learn at your own pace and convenience.

Course Format

  • Self-Paced: Yes, this course is self-paced, allowing you to complete it according to your schedule.
  • Online Delivery: The course is delivered online, with all materials and resources available through our learning platform.
  • On-Demand: You can access the course materials at any time, 24/7, and learn at your own pace.
  • No Fixed Dates or Times: There are no fixed dates or times for this course, so you can start and complete it whenever you prefer.

Course Completion and Support

  • Typical Completion Time: The typical completion time for this course is 12-16 weeks, depending on your pace and the amount of time you dedicate to studying.
  • Lifetime Access: You will have lifetime access to the course materials, allowing you to review and refresh your knowledge at any time.
  • Mobile-Friendly: Our learning platform is fully mobile-friendly, ensuring that you can access the course materials on any device, at any time.
  • Instructor Support: You will have access to instructor support through our dedicated support team, who will be happy to answer any questions you may have.
  • Downloadable Resources: The course includes a range of downloadable resources, including templates, toolkits, and worksheets, to support your learning.
  • Certificate of Completion: Upon completing the course, you will receive a Certificate of Completion issued by The Art of Service, which you can use to demonstrate your new skills and knowledge to employers and clients.


Extensive & Detailed Course Curriculum

Module 1: Introduction to Service Delivery

  • 1.1: Defining Service Delivery
  • 1.2: The Importance of Service Delivery
  • 1.3: Key Concepts and Terminology
  • 1.4: Service Delivery Frameworks and Models

Module 2: Service Delivery Processes

  • 2.1: Service Request Management
  • 2.2: Incident and Problem Management
  • 2.3: Change and Release Management
  • 2.4: Service Level Management
  • 2.5: Capacity and Availability Management
  • 2.6: IT Service Continuity Management

Module 3: Service Delivery Procedures

  • 3.1: Service Desk Procedures
  • 3.2: Incident and Problem Management Procedures
  • 3.3: Change and Release Management Procedures
  • 3.4: Service Level Management Procedures
  • 3.5: Capacity and Availability Management Procedures
  • 3.6: IT Service Continuity Management Procedures

Module 4: Service Delivery Best Practices

  • 4.1: ITIL and Service Delivery
  • 4.2: COBIT and Service Delivery
  • 4.3: ISO 20000 and Service Delivery
  • 4.4: Service Delivery Maturity Models
  • 4.5: Continuous Improvement and Service Delivery

Module 5: Service Delivery Metrics and Reporting

  • 5.1: Service Delivery Metrics and KPIs
  • 5.2: Service Level Reporting
  • 5.3: Performance Reporting
  • 5.4: Dashboard and Visualization
  • 5.5: Data Analysis and Interpretation

Module 6: Service Delivery Tools and Technologies

  • 6.1: Service Management Tools
  • 6.2: IT Service Management (ITSM) Tools
  • 6.3: Cloud-Based Service Delivery Tools
  • 6.4: Automation and Orchestration Tools
  • 6.5: Emerging Trends and Technologies

Module 7: Service Delivery Implementation and Adoption

  • 7.1: Service Delivery Implementation Planning
  • 7.2: Change Management and Adoption
  • 7.3: Service Delivery Training and Awareness
  • 7.4: Service Delivery Communication Plans
  • 7.5: Measuring and Sustaining Service Delivery

Module 8: Advanced Service Delivery Topics

  • 8.1: Service Delivery and Digital Transformation
  • 8.2: Service Delivery and Customer Experience
  • 8.3: Service Delivery and IT Service Management
  • 8.4: Service Delivery and Cloud Computing
  • 8.5: Service Delivery and Artificial Intelligence
By the end of this comprehensive course, you will have gained a deep understanding of service delivery processes and procedures, as well as the skills and knowledge necessary to implement and manage effective service delivery practices. You will receive a Certificate of Completion issued by The Art of Service, demonstrating your expertise and commitment to service delivery excellence.

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