Mastering Customer Data Governance: A Step-by-Step Guide to Ensuring Compliance and Managing Risk

Course Overview

In this comprehensive course, you will learn the fundamentals of customer data governance and how to implement a robust governance framework that ensures compliance with regulations and manages risk. Participants will receive a certificate upon completion issued by The Art of Service.

Course Features

• Interactive and engaging content
• Comprehensive and personalized learning experience
• Up-to-date and practical information
• Real-world applications and case studies
• High-quality content developed by expert instructors
• Certificate of Completion issued by The Art of Service
• Flexible learning options, including self-paced and instructor-led
• User-friendly and mobile-accessible platform
• Community-driven discussion forums
• Actionable insights and hands-on projects
• Bite-sized lessons and lifetime access
• Gamification and progress tracking features

Course Outline

Module 1: Introduction to Customer Data Governance

• Defining customer data governance
• Understanding the importance of customer data governance
• Overview of customer data governance frameworks
• Benefits of implementing customer data governance

Module 2: Understanding Customer Data Regulations

• Overview of major customer data regulations (GDPR, CCPA, HIPAA)
• Understanding data subject rights
• Data protection principles
• Consequences of non-compliance

Module 3: Building a Customer Data Governance Framework

• Defining a customer data governance framework
• Establishing a governance structure
• Developing policies and procedures
• Implementing data quality and security controls

Module 4: Data Classification and Inventory

• Understanding data classification
• Conducting a data inventory
• Identifying sensitive data
• Developing a data retention and disposal policy

Module 5: Data Access and Security Controls

• Implementing access controls (authentication, authorization, access rights)
• Developing a data encryption strategy
• Implementing data backup and recovery procedures
• Conducting regular security audits and risk assessments

Module 6: Data Subject Rights and Requests

• Understanding data subject rights (access, rectification, erasure, etc.)
• Developing a data subject request process
• Implementing data subject access and rectification procedures
• Handling data subject complaints and disputes

Module 7: Incident Response and Breach Notification

• Developing an incident response plan
• Identifying and responding to security incidents
• Notifying affected individuals and regulatory authorities
• Conducting post-incident reviews and lessons learned

Module 8: Monitoring and Auditing

• Developing a monitoring and auditing strategy
• Implementing data analytics and reporting tools
• Conducting regular audits and risk assessments
• Identifying and addressing gaps and deficiencies

Module 9: Training and Awareness

• Developing a training and awareness program
• Training employees on customer data governance policies and procedures
• Raising awareness of customer data governance best practices
• Conducting regular training and awareness sessions

Module 10: Continuous Improvement

• Developing a continuous improvement strategy
• Conducting regular reviews and assessments
• Identifying and addressing gaps and deficiencies
• Implementing changes and updates to the customer data governance framework

Certificate of Completion

Upon completing all the modules and passing the final assessment, participants will receive a Certificate of Completion issued by The Art of Service.

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