Skip to main content
Mastering Digital Transformation; Elevate Your Career in IT Service Management

Mastering Digital Transformation; Elevate Your Career in IT Service Management

$199.00
When you get access:
Course access is prepared after purchase and delivered via email
How you learn:
Self-paced • Lifetime updates
Your guarantee:
30-day money-back guarantee — no questions asked
Who trusts this:
Trusted by professionals in 160+ countries
Toolkit Included:
Includes a practical, ready-to-use toolkit with implementation templates, worksheets, checklists, and decision-support materials so you can apply what you learn immediately - no additional setup required.
Adding to cart… The item has been added

Mastering Digital Transformation: Elevate Your Career in IT Service Management



Certificate Upon Completion

Participants receive a certificate upon completion issued by The Art of Service.



Course Overview

This comprehensive course is designed to equip you with the knowledge, skills, and expertise needed to master digital transformation in IT service management. With a focus on interactive and engaging learning, you'll gain a deep understanding of the latest trends, technologies, and best practices in the field.



Course Features

  • Interactive and engaging content
  • Comprehensive and up-to-date curriculum
  • Personalized learning experience
  • Practical and real-world applications
  • High-quality content developed by expert instructors
  • Certificate upon completion
  • Flexible learning options
  • User-friendly and mobile-accessible platform
  • Community-driven learning environment
  • Actionable insights and hands-on projects
  • Bite-sized lessons for easy learning
  • Lifetime access to course materials
  • Gamification and progress tracking features


Course Outline

Module 1: Introduction to Digital Transformation

  • Defining digital transformation
  • Understanding the importance of digital transformation in IT service management
  • Key drivers and challenges of digital transformation
  • Setting the stage for digital transformation in your organization

Module 2: Understanding IT Service Management

  • Overview of IT service management
  • Service management frameworks and standards (ITIL, COBIT, ISO 20000)
  • Service management processes and functions
  • Key performance indicators (KPIs) for IT service management

Module 3: Digital Transformation in IT Service Management

  • Digital transformation in IT service management: An overview
  • Impact of digital transformation on IT service management
  • New technologies and trends in IT service management (AI, blockchain, cloud)
  • Digital transformation strategies for IT service management

Module 4: Digital Transformation and Service Management Frameworks

  • Digital transformation and ITIL
  • Digital transformation and COBIT
  • Digital transformation and ISO 20000
  • Aligning digital transformation with service management frameworks

Module 5: Digital Transformation and IT Service Management Processes

  • Digital transformation and incident management
  • Digital transformation and problem management
  • Digital transformation and change management
  • Digital transformation and service desk management

Module 6: Digital Transformation and IT Service Management Functions

  • Digital transformation and service strategy
  • Digital transformation and service design
  • Digital transformation and service transition
  • Digital transformation and service operation

Module 7: Key Performance Indicators (KPIs) for Digital Transformation in IT Service Management

  • Defining KPIs for digital transformation in IT service management
  • Measuring digital transformation success in IT service management
  • Using KPIs to drive digital transformation in IT service management
  • Best practices for KPI management in digital transformation

Module 8: Digital Transformation Case Studies and Best Practices

  • Real-world case studies of digital transformation in IT service management
  • Lessons learned from successful digital transformation initiatives
  • Best practices for digital transformation in IT service management
  • Common pitfalls to avoid in digital transformation

Module 9: Implementing Digital Transformation in Your Organization

  • Developing a digital transformation strategy for your organization
  • Creating a digital transformation roadmap
  • Identifying and addressing digital transformation challenges
  • Measuring and evaluating digital transformation success

Module 10: Sustaining Digital Transformation in Your Organization

  • Maintaining momentum in digital transformation
  • Continuously improving digital transformation initiatives
  • Addressing digital transformation challenges and obstacles
  • Ensuring long-term digital transformation success


Certificate Upon Completion

Participants receive a certificate upon completion issued by The Art of Service.

!