A tailored course, built for your situation
Mastering DORA for Global Services Practitioners
Build regulatory-ready operational resilience frameworks aligned with DORA requirements and global service delivery expectations.
$199 one-time
24-hour access provisioning
30-day money-back guarantee
Hand-built implementation playbook
12 modules. 12 chapters per module. 144 chapters total.
12 modules, each with 12 chapters (144 chapters total), text-based, plus downloadable templates and a hand-built implementation playbook delivered alongside course access.
Not being first in the room when resilience planning starts
The situation this course is for
Even high-performing global services teams can get looped in late on regulatory frameworks, forced to react instead of shape. When DORA planning happens without deep input from service delivery leads, the resulting policies miss operational realities, creating rework, audit friction, and visibility gaps.
Who this is for
Senior compliance or risk practitioner in global financial services, operating at the intersection of regulatory policy and cross-jurisdictional service delivery, with influence but not final sign-off authority.
Who this is not for
Entry-level analysts, auditors without operational experience, or executives seeking board-level summaries. This is for hands-on builders who own implementation, not delegation.
What you walk away with
- Design DORA-compliant crisis escalation paths that reflect actual service handoffs
- Produce regulator-ready documentation for third-party oversight frameworks
- Anticipate and shape internal policy drafts before they circulate
- Socialize resilience testing outcomes across legal, tech, and operations
- Own the end-to-end narrative in audit walkthroughs
The 12 modules (with all 144 chapters)
Module 1. DORA Scope and Applicability Mapping
Define what DORA covers within a global services context, identifying in-scope systems and third-party dependencies across regions.
12 chapters in this module
- Regulatory perimeter definition
- Service boundary mapping
- Third-party categorization
- Jurisdictional alignment
- Internal stakeholder inventory
- Risk threshold calibration
- Exemption rationale drafting
- Compliance boundary documentation
- Cross-border data flows
- Vendor tiering framework
- Incident reporting thresholds
- Baseline control identification
Module 2. Operational Resilience Framework Design
Architect a resilience framework that integrates with existing service delivery models and global operating policies.
12 chapters in this module
- Resilience objective setting
- Service ownership assignment
- Recovery time objectives
- Tolerance impact analysis
- Dependency mapping
- Control environment integration
- Test scenario planning
- Executive escalation paths
- Cross-team coordination
- Policy version control
- Change management alignment
- Framework documentation
Module 3. Critical Function Identification
Identify and validate critical functions within global services that require heightened resilience controls under DORA.
12 chapters in this module
- Function dependency trees
- Service outage impact scoring
- Regulatory reporting obligations
- Client impact analysis
- Geographic reach weighting
- Inter-system integration points
- Manual workarounds inventory
- Redundancy assessment
- Recovery procedure scoping
- Ownership validation
- Threshold setting
- Documentation standards
Module 4. Third-Party Risk Oversight
Establish oversight practices for third-party providers that meet DORA's stringent documentation and testing expectations.
12 chapters in this module
- Vendor due diligence
- Contractual clause alignment
- Audit right negotiation
- Subcontractor mapping
- Incident response coordination
- Performance monitoring
- Compliance verification
- Escalation protocols
- Penetration testing scope
- Security baseline checks
- Vendor risk scoring
- Oversight reporting
Module 5. Incident Management and Escalation
Build an incident management process that meets DORA’s requirements for speed, communication, and escalation clarity.
12 chapters in this module
- Incident classification
- Notification timelines
- Regulator communication templates
- Internal alerting workflow
- War room activation
- Service impact tracking
- Stakeholder updates
- Post-mortem structure
- Corrective action tracking
- Process refinement
- Cross-jurisdiction coordination
- Legal hold preparation
Module 6. Resilience Testing and Validation
Design and execute resilience tests that satisfy DORA requirements while reflecting real-world failure scenarios.
12 chapters in this module
- Test scenario development
- Failure mode simulation
- Participant onboarding
- Dry run coordination
- Threshold measurement
- Recovery validation
- Gap identification
- Corrective action logging
- External assessor prep
- Test frequency planning
- Outcome socialization
- Executive briefing
Module 7. Regulatory Reporting and Documentation
Produce DORA-compliant reports and documentation that stand up to regulatory scrutiny and internal audit.
12 chapters in this module
- Regulatory mapping
- Control narrative drafting
- Evidence collection
- Internal sign-off workflow
- Version control
- Audit trail maintenance
- Report formatting
- Explanatory commentary
- Gap disclosure
- Remediation timeline
- Stakeholder review
- Final submission
Module 8. Cross-Functional Alignment
Align DORA implementation with legal, compliance, technology, and operations teams to ensure cohesive execution.
12 chapters in this module
- Stakeholder identification
- Alignment meeting cadence
- Shared glossary
- Decision log
- Escalation protocol
- Change coordination
- Feedback loop design
- Joint testing
- Policy co-signing
- Communication plan
- Conflict resolution
- Success metrics
Module 9. Training and Awareness
Develop training content that ensures global services teams understand and adhere to DORA requirements.
12 chapters in this module
- Awareness audience segmentation
- Content localization
- Delivery format
- Training frequency
- Comprehension checks
- Leadership endorsement
- Role-based modules
- Refresher cycles
- Engagement tracking
- Feedback collection
- Gap analysis
- Content iteration
Module 10. Continuous Monitoring and Improvement
Implement a continuous monitoring program to ensure DORA compliance remains current and effective.
12 chapters in this module
- Metric identification
- Dashboard design
- Threshold alerts
- Trend analysis
- Root cause review
- Process refinement
- Control enhancement
- Audit integration
- Regulatory change scanning
- Gap remediation
- Stakeholder reporting
- Framework evolution
Module 11. External Auditor Engagement
Prepare for and manage external audits related to DORA compliance with confidence and clarity.
12 chapters in this module
- Auditor briefing
- Document package assembly
- Evidence readiness
- Interview prep
- Deficiency response
- Action plan development
- Follow-up tracking
- Audit relationship
- Scope clarification
- Finding validation
- Remediation evidence
- Closure documentation
Module 12. Sustaining Compliance Over Time
Ensure long-term DORA compliance through governance, leadership support, and cultural integration.
12 chapters in this module
- Governance committee
- Leadership updates
- Policy review cycle
- Control ownership
- Resource planning
- Budget alignment
- Succession planning
- Lessons learned
- Benchmarking
- Industry participation
- Regulatory horizon scanning
- Framework retirement
How this maps to your situation
- Onboarding into a DORA implementation project
- Leading cross-functional resilience planning
- Responding to auditor inquiries
- Updating service-level agreements under DORA
Before vs. after
Before
Reactive participation in DORA discussions, relying on others to define scope and priorities.
After
Proactive leadership in resilience planning, with structured artefacts and cross-functional influence.
What's included with your purchase
- 12 modules with 12 chapters each (144 chapters total)
- Downloadable templates and worked examples for every module
- Hand-built implementation playbook delivered alongside course access
- 30-day money-back guarantee
Delivery and format
- Course and learning environment access provisioned within 24 hours of purchase
- Hand-built implementation playbook delivered alongside course access
Format: Text-based modules and chapters in the Art of Service learning environment, plus downloadable templates and worked examples for every chapter, plus the hand-built implementation playbook delivered alongside course access.
Time investment: Approximately 18 hours total, designed for completion over three weeks with two to three hours per week.
If nothing changes
Remaining a passive recipient of DORA policy means repeated rework, diminished influence in shaping controls, and missed opportunities to demonstrate leadership in high-visibility compliance initiatives.
How this compares to the alternatives
Generic governance courses lack DORA-specific implementation pathways. Internal training often skips cross-functional coordination. This course delivers actionable, field-tested frameworks tailored to global services delivery.
Frequently asked
Is this course technical or policy-focused?
It is policy-focused with operational realism, designed for practitioners who implement frameworks across teams.
How is the course structured?
12 modules, each containing 12 chapters (144 chapters total).
Can I share the playbook with my team?
The course is licensed per individual, but the implementation playbook may be shared internally under your organization's educational use policy.
$199 one-time. Approximately 18 hours total, designed for completion over three weeks with two to three hours per week..
Within 24 hours your account in the learning environment is provisioned and the tailored implementation playbook is delivered alongside it.
30-day money-back guarantee·
144 chapters·
Hand-built playbook included·
Account access within 24 hours