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Mastering Dynamics 365; A Comprehensive Guide to Streamlining Business Operations and Risk Management

Mastering Dynamics 365; A Comprehensive Guide to Streamlining Business Operations and Risk Management

$199.00
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Mastering Dynamics 365: A Comprehensive Guide to Streamlining Business Operations and Risk Management



Course Overview

This comprehensive course is designed to equip participants with the knowledge and skills needed to master Dynamics 365, a powerful business application platform that enables organizations to streamline their operations, manage risks, and drive growth. Upon completion of this course, participants will receive a certificate issued by The Art of Service.



Course Features

  • Interactive and engaging learning experience
  • Comprehensive and up-to-date content
  • Personalized learning approach
  • Practical and real-world applications
  • High-quality content developed by expert instructors
  • Certificate issued by The Art of Service upon completion
  • Flexible learning schedule
  • User-friendly and mobile-accessible platform
  • Community-driven learning environment
  • Actionable insights and hands-on projects
  • Bite-sized lessons for easy learning
  • Lifetime access to course materials
  • Gamification and progress tracking features


Course Outline

Module 1: Introduction to Dynamics 365

  • Overview of Dynamics 365 and its components
  • Understanding the benefits of using Dynamics 365
  • Setting up and configuring Dynamics 365
  • Navigation and user interface

Module 2: Sales and Marketing Management

  • Managing sales processes and pipelines
  • Creating and managing sales orders and invoices
  • Marketing automation and campaign management
  • Lead scoring and qualification

Module 3: Customer Service and Support

  • Managing customer service requests and issues
  • Creating and managing knowledge bases and FAQs
  • Service level agreements (SLAs) and entitlements
  • Customer feedback and survey management

Module 4: Field Service and Operations Management

  • Managing field service operations and schedules
  • Creating and managing work orders and assignments
  • Resource allocation and scheduling
  • Inventory management and logistics

Module 5: Financial Management and Accounting

  • Managing financial transactions and accounts
  • Creating and managing invoices and payments
  • General ledger and journal entries
  • Budgeting and forecasting

Module 6: Supply Chain and Inventory Management

  • Managing procurement and purchasing processes
  • Creating and managing purchase orders and receipts
  • Inventory management and tracking
  • Warehouse management and logistics

Module 7: Human Resources and Payroll Management

  • Managing employee data and records
  • Creating and managing job positions and roles
  • Payroll processing and benefits administration
  • Time and attendance tracking

Module 8: Business Intelligence and Analytics

  • Creating and managing reports and dashboards
  • Data analysis and visualization
  • Business intelligence and data warehousing
  • Big data and predictive analytics

Module 9: Security and Compliance

  • Understanding security roles and permissions
  • Managing access control and authentication
  • Data encryption and protection
  • Compliance and regulatory requirements

Module 10: Implementation and Deployment

  • Planning and executing Dynamics 365 implementation
  • Configuring and customizing Dynamics 365
  • Data migration and integration
  • Testing and quality assurance


Certificate and Recognition

Upon completion of this course, participants will receive a certificate issued by The Art of Service, recognizing their mastery of Dynamics 365 and their ability to streamline business operations and manage risks.



Target Audience

This course is designed for business professionals, IT professionals, and anyone interested in learning about Dynamics 365 and its applications in business operations and risk management.



Prerequisites

There are no prerequisites for this course, but a basic understanding of business operations and IT concepts is recommended.



Course Format

This course is delivered online, with interactive and engaging content, including video lessons, quizzes, and hands-on projects.



Course Duration

This course is self-paced, and participants can complete it at their own convenience. The estimated completion time is 40 hours.

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