Mastering Dynamics 365: Unlocking Business Productivity and Growth
Course Overview This comprehensive course is designed to help you master the fundamentals of Microsoft Dynamics 365 and unlock its full potential to drive business productivity and growth. With a focus on interactive and engaging learning, this course provides a personalized and up-to-date learning experience that equips you with the skills and knowledge needed to succeed in today's fast-paced business environment.
Course Highlights - Interactive and engaging learning experience
- Comprehensive and up-to-date curriculum
- Personalized learning approach
- Practical and real-world applications
- High-quality content and expert instructors
- Certificate of Completion issued by The Art of Service
- Flexible learning options and lifetime access
- User-friendly and mobile-accessible platform
- Community-driven and gamified learning environment
- Hands-on projects and actionable insights
- Bite-sized lessons and progress tracking
Course Outline Module 1: Introduction to Dynamics 365
- Overview of Dynamics 365 and its components
- Understanding the benefits and features of Dynamics 365
- Setting up and configuring Dynamics 365
- Navigation and user interface
- Security and access controls
Module 2: Sales and Marketing
- Overview of sales and marketing in Dynamics 365
- Understanding sales and marketing processes
- Managing leads and opportunities
- Creating and managing sales orders and invoices
- Marketing campaigns and email marketing
Module 3: Customer Service
- Overview of customer service in Dynamics 365
- Understanding customer service processes
- Managing customer interactions and cases
- Creating and managing knowledge articles
- Service level agreements and entitlements
Module 4: Field Service
- Overview of field service in Dynamics 365
- Understanding field service processes
- Managing work orders and schedules
- Creating and managing field service reports
- Resource allocation and scheduling
Module 5: Project Service Automation
- Overview of project service automation in Dynamics 365
- Understanding project service automation processes
- Managing projects and project templates
- Creating and managing project schedules and tasks
- Resource allocation and project billing
Module 6: Operations
- Overview of operations in Dynamics 365
- Understanding operations processes
- Managing procurement and sourcing
- Creating and managing production orders and schedules
- Inventory management and logistics
Module 7: Finance and Accounting
- Overview of finance and accounting in Dynamics 365
- Understanding finance and accounting processes
- Managing general ledger and journal entries
- Creating and managing accounts payable and accounts receivable
- Asset management and depreciation
Module 8: Human Resources
- Overview of human resources in Dynamics 365
- Understanding human resources processes
- Managing employee data and benefits
- Creating and managing job descriptions and positions
- Performance management and employee development
Module 9: Reporting and Analytics
- Overview of reporting and analytics in Dynamics 365
- Understanding reporting and analytics options
- Creating and managing reports and dashboards
- Data visualization and business intelligence
- Big data and advanced analytics
Module 10: Implementation and Configuration
- Overview of implementation and configuration options
- Understanding implementation and configuration best practices
- Setting up and configuring Dynamics 365
- Customizing and extending Dynamics 365
- Integrating Dynamics 365 with other systems
Certificate of Completion Upon completion of this course, participants will receive a Certificate of Completion issued by The Art of Service. This certificate serves as proof of your knowledge and skills in mastering Dynamics 365 and can be used to enhance your career prospects and professional development.
Learning Outcomes By the end of this course, participants will be able to: - Understand the fundamentals of Dynamics 365 and its components
- Configure and customize Dynamics 365 to meet business needs
- Use Dynamics 365 to manage sales, marketing, customer service, field service, project service automation, operations, finance and accounting, and human resources
- Create and manage reports and dashboards to analyze business data
- Implement and configure Dynamics 365 to meet business requirements
- Integrate Dynamics 365 with other systems and applications
Target Audience This course is designed for: - Business professionals who want to learn about Dynamics 365 and its applications
- IT professionals who want to learn about implementing and configuring Dynamics 365
- Anyone who wants to learn about the latest features and updates in Dynamics 365
,
- Interactive and engaging learning experience
- Comprehensive and up-to-date curriculum
- Personalized learning approach
- Practical and real-world applications
- High-quality content and expert instructors
- Certificate of Completion issued by The Art of Service
- Flexible learning options and lifetime access
- User-friendly and mobile-accessible platform
- Community-driven and gamified learning environment
- Hands-on projects and actionable insights
- Bite-sized lessons and progress tracking
Course Outline Module 1: Introduction to Dynamics 365
- Overview of Dynamics 365 and its components
- Understanding the benefits and features of Dynamics 365
- Setting up and configuring Dynamics 365
- Navigation and user interface
- Security and access controls
Module 2: Sales and Marketing
- Overview of sales and marketing in Dynamics 365
- Understanding sales and marketing processes
- Managing leads and opportunities
- Creating and managing sales orders and invoices
- Marketing campaigns and email marketing
Module 3: Customer Service
- Overview of customer service in Dynamics 365
- Understanding customer service processes
- Managing customer interactions and cases
- Creating and managing knowledge articles
- Service level agreements and entitlements
Module 4: Field Service
- Overview of field service in Dynamics 365
- Understanding field service processes
- Managing work orders and schedules
- Creating and managing field service reports
- Resource allocation and scheduling
Module 5: Project Service Automation
- Overview of project service automation in Dynamics 365
- Understanding project service automation processes
- Managing projects and project templates
- Creating and managing project schedules and tasks
- Resource allocation and project billing
Module 6: Operations
- Overview of operations in Dynamics 365
- Understanding operations processes
- Managing procurement and sourcing
- Creating and managing production orders and schedules
- Inventory management and logistics
Module 7: Finance and Accounting
- Overview of finance and accounting in Dynamics 365
- Understanding finance and accounting processes
- Managing general ledger and journal entries
- Creating and managing accounts payable and accounts receivable
- Asset management and depreciation
Module 8: Human Resources
- Overview of human resources in Dynamics 365
- Understanding human resources processes
- Managing employee data and benefits
- Creating and managing job descriptions and positions
- Performance management and employee development
Module 9: Reporting and Analytics
- Overview of reporting and analytics in Dynamics 365
- Understanding reporting and analytics options
- Creating and managing reports and dashboards
- Data visualization and business intelligence
- Big data and advanced analytics
Module 10: Implementation and Configuration
- Overview of implementation and configuration options
- Understanding implementation and configuration best practices
- Setting up and configuring Dynamics 365
- Customizing and extending Dynamics 365
- Integrating Dynamics 365 with other systems
Certificate of Completion Upon completion of this course, participants will receive a Certificate of Completion issued by The Art of Service. This certificate serves as proof of your knowledge and skills in mastering Dynamics 365 and can be used to enhance your career prospects and professional development.
Learning Outcomes By the end of this course, participants will be able to: - Understand the fundamentals of Dynamics 365 and its components
- Configure and customize Dynamics 365 to meet business needs
- Use Dynamics 365 to manage sales, marketing, customer service, field service, project service automation, operations, finance and accounting, and human resources
- Create and manage reports and dashboards to analyze business data
- Implement and configure Dynamics 365 to meet business requirements
- Integrate Dynamics 365 with other systems and applications
Target Audience This course is designed for: - Business professionals who want to learn about Dynamics 365 and its applications
- IT professionals who want to learn about implementing and configuring Dynamics 365
- Anyone who wants to learn about the latest features and updates in Dynamics 365
,
Learning Outcomes By the end of this course, participants will be able to: - Understand the fundamentals of Dynamics 365 and its components
- Configure and customize Dynamics 365 to meet business needs
- Use Dynamics 365 to manage sales, marketing, customer service, field service, project service automation, operations, finance and accounting, and human resources
- Create and manage reports and dashboards to analyze business data
- Implement and configure Dynamics 365 to meet business requirements
- Integrate Dynamics 365 with other systems and applications
Target Audience This course is designed for: - Business professionals who want to learn about Dynamics 365 and its applications
- IT professionals who want to learn about implementing and configuring Dynamics 365
- Anyone who wants to learn about the latest features and updates in Dynamics 365
,
- Business professionals who want to learn about Dynamics 365 and its applications
- IT professionals who want to learn about implementing and configuring Dynamics 365
- Anyone who wants to learn about the latest features and updates in Dynamics 365