Mastering EFQM: A Step-by-Step Guide to Excellence and Risk Management
Course Overview This comprehensive course is designed to provide participants with a thorough understanding of the EFQM Excellence Model and its application in achieving excellence and managing risk. The course is interactive, engaging, and personalized, with real-world applications and hands-on projects to ensure a practical learning experience.
Course Objectives - Understand the principles and concepts of the EFQM Excellence Model
- Learn how to apply the EFQM Excellence Model in achieving excellence and managing risk
- Develop skills in assessing and improving organizational performance
- Gain knowledge of best practices in excellence and risk management
- Receive a certificate upon completion, issued by The Art of Service
Course Outline Module 1: Introduction to EFQM
- Overview of the EFQM Excellence Model
- History and development of the EFQM Excellence Model
- Key principles and concepts of the EFQM Excellence Model
- Benefits of using the EFQM Excellence Model
Module 2: EFQM Excellence Model Framework
- Understanding the EFQM Excellence Model framework
- Criteria and sub-criteria of the EFQM Excellence Model
- RADAR logic and its application
- Understanding the scoring system
Module 3: Leadership and Strategy
- Understanding the leadership and strategy criteria
- Developing a clear vision and mission
- Setting strategic objectives and goals
- Establishing a governance framework
Module 4: People and Partnerships
- Understanding the people and partnerships criteria
- Developing a people strategy
- Building partnerships and collaborations
- Managing people and partnerships
Module 5: Processes and Products
- Understanding the processes and products criteria
- Designing and managing processes
- Developing and delivering products and services
- Managing customer relationships
Module 6: Customer Results
- Understanding the customer results criteria
- Measuring customer satisfaction and loyalty
- Developing a customer strategy
- Improving customer results
Module 7: People Results
- Understanding the people results criteria
- Measuring employee satisfaction and engagement
- Developing a people strategy
- Improving people results
Module 8: Society Results
- Understanding the society results criteria
- Measuring societal impact and responsibility
- Developing a societal strategy
- Improving societal results
Module 9: Key Results
- Understanding the key results criteria
- Measuring financial and non-financial performance
- Developing a performance management system
- Improving key results
Module 10: RADAR Logic and Scoring
- Understanding the RADAR logic and scoring system
- Applying the RADAR logic and scoring system
- Developing a scoring system
- Improving scoring results
Module 11: Excellence and Risk Management
- Understanding the relationship between excellence and risk management
- Identifying and assessing risks
- Developing a risk management strategy
- Implementing risk management practices
Module 12: Case Studies and Best Practices
- Real-world case studies of EFQM implementation
- Best practices in excellence and risk management
- Lessons learned and key takeaways
- Applying best practices to your organization
Course Features - Interactive and engaging content
- Comprehensive and up-to-date materials
- Personalized learning experience
- Real-world applications and case studies
- Hands-on projects and activities
- Bite-sized lessons and flexible learning
- Lifetime access to course materials
- Gamification and progress tracking
- Community-driven and mobile-accessible
- Expert instructors and certification
Certificate of Completion Upon completing the course, participants will receive a Certificate of Completion issued by The Art of Service. This certificate is a recognition of the participant's achievement and demonstrates their understanding of the EFQM Excellence Model and its application in achieving excellence and managing risk.,
- Understand the principles and concepts of the EFQM Excellence Model
- Learn how to apply the EFQM Excellence Model in achieving excellence and managing risk
- Develop skills in assessing and improving organizational performance
- Gain knowledge of best practices in excellence and risk management
- Receive a certificate upon completion, issued by The Art of Service
Course Outline Module 1: Introduction to EFQM
- Overview of the EFQM Excellence Model
- History and development of the EFQM Excellence Model
- Key principles and concepts of the EFQM Excellence Model
- Benefits of using the EFQM Excellence Model
Module 2: EFQM Excellence Model Framework
- Understanding the EFQM Excellence Model framework
- Criteria and sub-criteria of the EFQM Excellence Model
- RADAR logic and its application
- Understanding the scoring system
Module 3: Leadership and Strategy
- Understanding the leadership and strategy criteria
- Developing a clear vision and mission
- Setting strategic objectives and goals
- Establishing a governance framework
Module 4: People and Partnerships
- Understanding the people and partnerships criteria
- Developing a people strategy
- Building partnerships and collaborations
- Managing people and partnerships
Module 5: Processes and Products
- Understanding the processes and products criteria
- Designing and managing processes
- Developing and delivering products and services
- Managing customer relationships
Module 6: Customer Results
- Understanding the customer results criteria
- Measuring customer satisfaction and loyalty
- Developing a customer strategy
- Improving customer results
Module 7: People Results
- Understanding the people results criteria
- Measuring employee satisfaction and engagement
- Developing a people strategy
- Improving people results
Module 8: Society Results
- Understanding the society results criteria
- Measuring societal impact and responsibility
- Developing a societal strategy
- Improving societal results
Module 9: Key Results
- Understanding the key results criteria
- Measuring financial and non-financial performance
- Developing a performance management system
- Improving key results
Module 10: RADAR Logic and Scoring
- Understanding the RADAR logic and scoring system
- Applying the RADAR logic and scoring system
- Developing a scoring system
- Improving scoring results
Module 11: Excellence and Risk Management
- Understanding the relationship between excellence and risk management
- Identifying and assessing risks
- Developing a risk management strategy
- Implementing risk management practices
Module 12: Case Studies and Best Practices
- Real-world case studies of EFQM implementation
- Best practices in excellence and risk management
- Lessons learned and key takeaways
- Applying best practices to your organization
Course Features - Interactive and engaging content
- Comprehensive and up-to-date materials
- Personalized learning experience
- Real-world applications and case studies
- Hands-on projects and activities
- Bite-sized lessons and flexible learning
- Lifetime access to course materials
- Gamification and progress tracking
- Community-driven and mobile-accessible
- Expert instructors and certification
Certificate of Completion Upon completing the course, participants will receive a Certificate of Completion issued by The Art of Service. This certificate is a recognition of the participant's achievement and demonstrates their understanding of the EFQM Excellence Model and its application in achieving excellence and managing risk.,
- Interactive and engaging content
- Comprehensive and up-to-date materials
- Personalized learning experience
- Real-world applications and case studies
- Hands-on projects and activities
- Bite-sized lessons and flexible learning
- Lifetime access to course materials
- Gamification and progress tracking
- Community-driven and mobile-accessible
- Expert instructors and certification