Mastering Electronic Health Records Implementation and Optimization
You’re not behind because you’re not trying hard enough. You’re behind because the systems meant to help you are working against you. Outdated workflows, fragmented data, compliance anxiety, and constant downtime are eroding trust, slowing care delivery, and putting your organisation at risk. Every day without a seamless EHR strategy means lost productivity, avoidable errors, and missed opportunities to lead in a digitised healthcare landscape. The pressure isn’t just operational-it’s strategic. Boards are demanding measurable ROI from digital transformation, and regulators are tightening standards with zero tolerance for non-compliance. But what if you could turn EHR implementation from a costly burden into a competitive advantage? What if you had a proven, step-by-step methodology to deploy, optimise, and govern electronic health records with confidence-reducing risk, accelerating adoption, and unlocking measurable improvements in both care and compliance? The Mastering Electronic Health Records Implementation and Optimization course gives clinical leaders, health IT managers, and digital transformation officers exactly that: a structured path from fragmented systems to integrated, audit-ready, high-performance EHR environments. Jamila Patel, Clinical Informatics Lead at a 400-bed regional hospital network, used this methodology to cut EHR onboarding time by 68%, reduce user resistance by 74%, and achieve full Meaningful Use attestation within 11 weeks-without hiring external consultants. This isn’t theory. This is the field-tested system used by top-performing health systems to future-proof their digital infrastructure. Here’s how this course is structured to help you get there.Course Format & Delivery Details Designed for Your Schedule, Integrated Into Your Reality
This course is self-paced, with on-demand access designed to fit seamlessly into your professional life. No fixed start dates, no weekly assignments, and no arbitrary deadlines. You progress at your own speed, on your own timeline. Most learners complete the core modules in 28–35 hours and begin applying high-impact strategies to their EHR workflows within the first two weeks. The fastest implementers report achieving measurable optimisations-like custom form deployment or audit log refinement-within just 10 days. Full Lifetime Access – Now and Forever
Enroll once, access forever. You receive lifetime access to all course materials, including every future update at no additional cost. As regulatory standards evolve and new optimisation frameworks emerge, your access evolves with them. Access is 24/7, fully mobile-friendly, and available globally. You can review critical modules during transit, pull up implementation checklists mid-meeting, or revisit governance templates from any device, anywhere. Expert Guidance, Not Just Content
You are not alone. Throughout the course, you receive direct access to structured instructor support. Expert feedback is available through guided review points, where you can submit implementation plans, governance documents, or workflow maps for detailed review and action-focused insights. Support is delivered in written format with high precision, clarity, and clinical-technical fluency-ensuring every response is immediately applicable to your environment. Internationally Recognised Certification
Upon successful completion, you will earn a Certificate of Completion issued by The Art of Service-a globally recognised authority in professional certification for healthcare technology, governance, and digital transformation. This certificate validates your mastery of end-to-end EHR leadership, from selection and governance to optimisation and compliance, and is regularly cited by alumni in promotions, job applications, and board-level proposals. Transparent, Simple, and Risk-Free Enrollment
Pricing is straightforward with no hidden fees, subscriptions, or surprise charges. You pay once, gain full access, and retain it for life. Payment is accepted via Visa, Mastercard, and PayPal-processed securely through encrypted channels. If at any point you find the course does not meet your expectations, you are covered by our 100% money-back guarantee. If the material does not deliver actionable value, you will be refunded-no questions asked, no forms required. You Will Succeed-Even If You’ve Tried Before
This course works even if: - You’ve attended other EHR training that was too technical or too theoretical
- Your organisation has failed EHR audits or struggled with user adoption
- You’re not an IT expert but need to lead digital transformation
- You’re balancing competing priorities and can only dedicate limited time per week
- You’ve inherited an underperforming system and need to turn it around fast
Over 12,500 healthcare professionals-from clinical directors to health information managers-have used this structured approach to overcome legacy challenges and become trusted leaders in digital health innovation. After enrollment, you will receive a confirmation email. Your access details and course portal login will be sent separately once your materials are fully configured-ensuring a secure, optimised experience from the start. Your success is not left to chance. With clear milestones, real-world templates, and a battle-tested implementation framework, this course eliminates ambiguity and turns complexity into confidence.
Module 1: Foundations of Electronic Health Records - Understanding the core purpose and evolution of EHR systems
- Key differences between EHR, EMR, PHR, and HIE platforms
- Regulatory drivers shaping modern EHR adoption
- The role of interoperability in healthcare transformation
- Clinical, administrative, and financial data domains in EHR
- Core stakeholders in EHR implementation and their objectives
- Common terminology and acronyms used in EHR governance
- Assessing organisational readiness for digital transition
- Building a business case for EHR investment
- Evaluating current workflow inefficiencies linked to paper systems
Module 2: Strategic Planning and Governance - Developing a clear EHR vision and strategic roadmap
- Establishing a clinical-technical governance committee
- Defining roles and responsibilities for EHR leadership
- Aligning EHR strategy with organisational goals and KPIs
- Mapping regulatory compliance requirements into governance
- Creating policies for data ownership and access rights
- Designing change management workflows for system transitions
- Developing a stakeholder communication plan
- Integrating privacy and security from the outset
- Setting measurable implementation milestones and success metrics
Module 3: Vendor Selection and Contract Negotiation - Creating a comprehensive EHR vendor evaluation checklist
- Conducting RFIs and RFPs with clinical and technical criteria
- Assessing vendor interoperability standards and APIs
- Analysing total cost of ownership beyond initial licensing
- Negotiating data ownership, exit rights, and portability clauses
- Evaluating vendor support models and response SLAs
- Reviewing certification status (e.g., ONC, HL7, FHIR compliance)
- Assessing scalability and regional or national adaptability
- Conducting site visits and reference calls with peer organisations
- Drafting contractual language to protect organisational interests
Module 4: Project Management for EHR Implementation - Applying structured project management methodologies to EHR rollout
- Developing a phase-based implementation timeline
- Identifying critical path activities and risk points
- Assigning project roles using RACI matrix principles
- Integrating clinical workflow analysis into project planning
- Managing dependencies between IT, clinical, and compliance teams
- Tracking progress using Gantt charts and milestone dashboards
- Conducting weekly implementation status reviews
- Preparing for go-live with contingency and rollback plans
- Managing scope creep and change requests effectively
Module 5: Data Migration and System Integration - Planning a phased approach to legacy data migration
- Assessing data quality, completeness, and accuracy
- Standardising coding systems (ICD, SNOMED, LOINC, CPT)
- Mapping legacy fields to new EHR data structures
- Validating migrated data through structured sampling
- Integrating laboratory, radiology, and pharmacy systems
- Configuring HL7 interfaces and message routing
- Testing API connectivity for real-time data exchange
- Establishing middleware requirements for enterprise integration
- Monitoring integration performance post-migration
Module 6: Clinical Workflow Redesign - Mapping current-state clinical workflows using process diagrams
- Identifying bottlenecks, redundancies, and handoff delays
- Redesigning workflows to leverage EHR automation
- Aligning documentation requirements with clinician usability
- Optimising order entry, medication reconciliation, and care plans
- Embedding clinical decision support at point of care
- Streamlining documentation with structured templates
- Reducing click burden through smart defaulting
- Designing specialty-specific workflows (e.g., emergency, surgery, primary care)
- Validating redesigned workflows through pilot testing
Module 7: Customisation and Configuration - Understanding system architecture and configuration layers
- Designing custom forms, templates, and order sets
- Configuring alerts, reminders, and notifications
- Setting up role-based access and user permissions
- Customising clinical dashboards for different user roles
- Building encounter-specific documentation workflows
- Configuring patient-facing portal features
- Setting up automated referral and consultation routing
- Integrating risk assessment tools into clinical pathways
- Testing configuration changes in a sandbox environment
Module 8: Interoperability and Health Information Exchange - Understanding national and regional HIE frameworks
- Configuring EHR participation in health information exchanges
- Implementing FHIR APIs for third-party integrations
- Enabling seamless data sharing with public health agencies
- Connecting with regional immunisation registries
- Facilitating emergency department data exchange
- Supporting transitions of care with automated summaries
- Meeting eCQM and eCCD submission requirements
- Testing bidirectional data flow with partner organisations
- Monitoring message delivery and error rates
Module 9: Training and Change Management - Developing a multi-tier training strategy by user group
- Creating role-specific training curricula and materials
- Deploying train-the-trainer programs for peer support
- Designing simulation-based learning scenarios
- Conducting hands-on testing in test environments
- Providing quick reference guides and job aids
- Scheduling just-in-time training before go-live
- Tracking training completion and competency
- Managing resistance through empathetic communication
- Establishing super user networks for ongoing support
Module 10: Go-Live Readiness and Support - Conducting a final system readiness assessment
- Validating data migration outcomes
- Testing failover and disaster recovery protocols
- Staffing go-live support with clinical and IT resources
- Implementing a command centre for real-time issue resolution
- Managing high-priority incidents with escalation paths
- Monitoring system performance and uptime
- Collecting user feedback during initial rollout
- Adjusting configurations based on immediate feedback
- Executing a phased rollout by department or site
Module 11: Optimisation and Performance Monitoring - Establishing a continuous optimisation cycle
- Analysing EHR utilisation patterns and feature adoption
- Identifying underused functionalities with high potential
- Measuring clinician productivity pre- and post-implementation
- Tracking patient throughput and care cycle times
- Using dashboards to monitor system performance
- Conducting regular user satisfaction surveys
- Applying Lean and Six Sigma principles to eliminate waste
- Introducing advanced features like voice recognition or AI tools
- Iterating on templates and workflows based on feedback
Module 12: Compliance, Security, and Audit Readiness - Implementing HIPAA-compliant access controls
- Configuring audit logs for user activity tracking
- Ensuring data encryption at rest and in transit
- Conducting security risk assessments (SRA)
- Demonstrating compliance with HITECH and MACRA
- Preparing for Meaningful Use and Promoting Interoperability audits
- Documenting system configurations for regulators
- Managing breach reporting protocols and incident response
- Validating ePHI protection across all access points
- Conducting annual compliance training and attestations
Module 13: Clinical Decision Support and Analytics - Building and testing clinical decision support rules
- Integrating evidence-based guidelines into workflows
- Reducing alert fatigue with smart filtering
- Configuring preventive care reminders
- Deploying chronic disease management alerts
- Creating real-time sepsis or deterioration detection protocols
- Linking CDS to quality reporting requirements
- Analysing structured data for care gap identification
- Generating population health risk reports
- Supporting precision medicine initiatives with data insights
Module 14: Revenue Cycle Integration - Aligning documentation practices with billing requirements
- Ensuring accurate coding through structured data capture
- Preventing denials with real-time charge validation
- Integrating EHR with practice management systems
- Streamlining prior authorisation workflows
- Reducing unbundling and undercoding risks
- Supporting value-based care reimbursement models
- Automating payer-specific documentation rules
- Monitoring clean claim rates and denial trends
- Demonstrating medical necessity in audit trails
Module 15: Patient Engagement and Portal Management - Configuring patient portal registration and access
- Enabling secure messaging and appointment requests
- Allowing patients to view test results and notes
- Supporting electronic consent and form submissions
- Integrating telehealth visit functionality
- Promoting medication adherence through reminders
- Providing educational resources within the portal
- Monitoring patient adoption and satisfaction
- Ensuring portal accessibility for all users
- Managing portal security and privacy settings
Module 16: Advanced Reporting and Quality Improvement - Designing custom reports for clinical and operational insights
- Extracting data for CMS quality programs (MIPS, PQRS)
- Generating internal performance dashboards
- Tracking HEDIS and STAR measures efficiently
- Using data to identify care variation and disparities
- Supporting accreditation submissions with EHR data
- Automating public health reporting (syndromic, reportable diseases)
- Facilitating internal quality improvement projects
- Conducting root cause analysis using system data
- Creating benchmarking reports against peer institutions
Module 17: Maintenance, Upgrades, and Lifecycle Management - Developing a schedule for system maintenance windows
- Planning for regular software updates and patches
- Testing upgrades in a non-production environment
- Managing vendor-driven change notifications
- Communicating downtime and planned outages
- Preserving data integrity during version transitions
- Updating documentation after system changes
- Maintaining user training materials over time
- Tracking system performance trends over years
- Planning for eventual system replacement or retirement
Module 18: Certification and Career Advancement - How to prepare for final assessment and certification
- Submitting required documentation for review
- Receiving your Certificate of Completion from The Art of Service
- Adding certification to LinkedIn, CV, and professional profiles
- Leveraging certification in performance reviews and promotions
- Using the certification as proof of leadership in digital health
- Gaining credibility with executives, boards, and peers
- Accessing alumni networks and advanced resources
- Continuing professional development pathways
- Next steps: mentoring others, leading enterprise projects, or consulting
- Understanding the core purpose and evolution of EHR systems
- Key differences between EHR, EMR, PHR, and HIE platforms
- Regulatory drivers shaping modern EHR adoption
- The role of interoperability in healthcare transformation
- Clinical, administrative, and financial data domains in EHR
- Core stakeholders in EHR implementation and their objectives
- Common terminology and acronyms used in EHR governance
- Assessing organisational readiness for digital transition
- Building a business case for EHR investment
- Evaluating current workflow inefficiencies linked to paper systems
Module 2: Strategic Planning and Governance - Developing a clear EHR vision and strategic roadmap
- Establishing a clinical-technical governance committee
- Defining roles and responsibilities for EHR leadership
- Aligning EHR strategy with organisational goals and KPIs
- Mapping regulatory compliance requirements into governance
- Creating policies for data ownership and access rights
- Designing change management workflows for system transitions
- Developing a stakeholder communication plan
- Integrating privacy and security from the outset
- Setting measurable implementation milestones and success metrics
Module 3: Vendor Selection and Contract Negotiation - Creating a comprehensive EHR vendor evaluation checklist
- Conducting RFIs and RFPs with clinical and technical criteria
- Assessing vendor interoperability standards and APIs
- Analysing total cost of ownership beyond initial licensing
- Negotiating data ownership, exit rights, and portability clauses
- Evaluating vendor support models and response SLAs
- Reviewing certification status (e.g., ONC, HL7, FHIR compliance)
- Assessing scalability and regional or national adaptability
- Conducting site visits and reference calls with peer organisations
- Drafting contractual language to protect organisational interests
Module 4: Project Management for EHR Implementation - Applying structured project management methodologies to EHR rollout
- Developing a phase-based implementation timeline
- Identifying critical path activities and risk points
- Assigning project roles using RACI matrix principles
- Integrating clinical workflow analysis into project planning
- Managing dependencies between IT, clinical, and compliance teams
- Tracking progress using Gantt charts and milestone dashboards
- Conducting weekly implementation status reviews
- Preparing for go-live with contingency and rollback plans
- Managing scope creep and change requests effectively
Module 5: Data Migration and System Integration - Planning a phased approach to legacy data migration
- Assessing data quality, completeness, and accuracy
- Standardising coding systems (ICD, SNOMED, LOINC, CPT)
- Mapping legacy fields to new EHR data structures
- Validating migrated data through structured sampling
- Integrating laboratory, radiology, and pharmacy systems
- Configuring HL7 interfaces and message routing
- Testing API connectivity for real-time data exchange
- Establishing middleware requirements for enterprise integration
- Monitoring integration performance post-migration
Module 6: Clinical Workflow Redesign - Mapping current-state clinical workflows using process diagrams
- Identifying bottlenecks, redundancies, and handoff delays
- Redesigning workflows to leverage EHR automation
- Aligning documentation requirements with clinician usability
- Optimising order entry, medication reconciliation, and care plans
- Embedding clinical decision support at point of care
- Streamlining documentation with structured templates
- Reducing click burden through smart defaulting
- Designing specialty-specific workflows (e.g., emergency, surgery, primary care)
- Validating redesigned workflows through pilot testing
Module 7: Customisation and Configuration - Understanding system architecture and configuration layers
- Designing custom forms, templates, and order sets
- Configuring alerts, reminders, and notifications
- Setting up role-based access and user permissions
- Customising clinical dashboards for different user roles
- Building encounter-specific documentation workflows
- Configuring patient-facing portal features
- Setting up automated referral and consultation routing
- Integrating risk assessment tools into clinical pathways
- Testing configuration changes in a sandbox environment
Module 8: Interoperability and Health Information Exchange - Understanding national and regional HIE frameworks
- Configuring EHR participation in health information exchanges
- Implementing FHIR APIs for third-party integrations
- Enabling seamless data sharing with public health agencies
- Connecting with regional immunisation registries
- Facilitating emergency department data exchange
- Supporting transitions of care with automated summaries
- Meeting eCQM and eCCD submission requirements
- Testing bidirectional data flow with partner organisations
- Monitoring message delivery and error rates
Module 9: Training and Change Management - Developing a multi-tier training strategy by user group
- Creating role-specific training curricula and materials
- Deploying train-the-trainer programs for peer support
- Designing simulation-based learning scenarios
- Conducting hands-on testing in test environments
- Providing quick reference guides and job aids
- Scheduling just-in-time training before go-live
- Tracking training completion and competency
- Managing resistance through empathetic communication
- Establishing super user networks for ongoing support
Module 10: Go-Live Readiness and Support - Conducting a final system readiness assessment
- Validating data migration outcomes
- Testing failover and disaster recovery protocols
- Staffing go-live support with clinical and IT resources
- Implementing a command centre for real-time issue resolution
- Managing high-priority incidents with escalation paths
- Monitoring system performance and uptime
- Collecting user feedback during initial rollout
- Adjusting configurations based on immediate feedback
- Executing a phased rollout by department or site
Module 11: Optimisation and Performance Monitoring - Establishing a continuous optimisation cycle
- Analysing EHR utilisation patterns and feature adoption
- Identifying underused functionalities with high potential
- Measuring clinician productivity pre- and post-implementation
- Tracking patient throughput and care cycle times
- Using dashboards to monitor system performance
- Conducting regular user satisfaction surveys
- Applying Lean and Six Sigma principles to eliminate waste
- Introducing advanced features like voice recognition or AI tools
- Iterating on templates and workflows based on feedback
Module 12: Compliance, Security, and Audit Readiness - Implementing HIPAA-compliant access controls
- Configuring audit logs for user activity tracking
- Ensuring data encryption at rest and in transit
- Conducting security risk assessments (SRA)
- Demonstrating compliance with HITECH and MACRA
- Preparing for Meaningful Use and Promoting Interoperability audits
- Documenting system configurations for regulators
- Managing breach reporting protocols and incident response
- Validating ePHI protection across all access points
- Conducting annual compliance training and attestations
Module 13: Clinical Decision Support and Analytics - Building and testing clinical decision support rules
- Integrating evidence-based guidelines into workflows
- Reducing alert fatigue with smart filtering
- Configuring preventive care reminders
- Deploying chronic disease management alerts
- Creating real-time sepsis or deterioration detection protocols
- Linking CDS to quality reporting requirements
- Analysing structured data for care gap identification
- Generating population health risk reports
- Supporting precision medicine initiatives with data insights
Module 14: Revenue Cycle Integration - Aligning documentation practices with billing requirements
- Ensuring accurate coding through structured data capture
- Preventing denials with real-time charge validation
- Integrating EHR with practice management systems
- Streamlining prior authorisation workflows
- Reducing unbundling and undercoding risks
- Supporting value-based care reimbursement models
- Automating payer-specific documentation rules
- Monitoring clean claim rates and denial trends
- Demonstrating medical necessity in audit trails
Module 15: Patient Engagement and Portal Management - Configuring patient portal registration and access
- Enabling secure messaging and appointment requests
- Allowing patients to view test results and notes
- Supporting electronic consent and form submissions
- Integrating telehealth visit functionality
- Promoting medication adherence through reminders
- Providing educational resources within the portal
- Monitoring patient adoption and satisfaction
- Ensuring portal accessibility for all users
- Managing portal security and privacy settings
Module 16: Advanced Reporting and Quality Improvement - Designing custom reports for clinical and operational insights
- Extracting data for CMS quality programs (MIPS, PQRS)
- Generating internal performance dashboards
- Tracking HEDIS and STAR measures efficiently
- Using data to identify care variation and disparities
- Supporting accreditation submissions with EHR data
- Automating public health reporting (syndromic, reportable diseases)
- Facilitating internal quality improvement projects
- Conducting root cause analysis using system data
- Creating benchmarking reports against peer institutions
Module 17: Maintenance, Upgrades, and Lifecycle Management - Developing a schedule for system maintenance windows
- Planning for regular software updates and patches
- Testing upgrades in a non-production environment
- Managing vendor-driven change notifications
- Communicating downtime and planned outages
- Preserving data integrity during version transitions
- Updating documentation after system changes
- Maintaining user training materials over time
- Tracking system performance trends over years
- Planning for eventual system replacement or retirement
Module 18: Certification and Career Advancement - How to prepare for final assessment and certification
- Submitting required documentation for review
- Receiving your Certificate of Completion from The Art of Service
- Adding certification to LinkedIn, CV, and professional profiles
- Leveraging certification in performance reviews and promotions
- Using the certification as proof of leadership in digital health
- Gaining credibility with executives, boards, and peers
- Accessing alumni networks and advanced resources
- Continuing professional development pathways
- Next steps: mentoring others, leading enterprise projects, or consulting
- Creating a comprehensive EHR vendor evaluation checklist
- Conducting RFIs and RFPs with clinical and technical criteria
- Assessing vendor interoperability standards and APIs
- Analysing total cost of ownership beyond initial licensing
- Negotiating data ownership, exit rights, and portability clauses
- Evaluating vendor support models and response SLAs
- Reviewing certification status (e.g., ONC, HL7, FHIR compliance)
- Assessing scalability and regional or national adaptability
- Conducting site visits and reference calls with peer organisations
- Drafting contractual language to protect organisational interests
Module 4: Project Management for EHR Implementation - Applying structured project management methodologies to EHR rollout
- Developing a phase-based implementation timeline
- Identifying critical path activities and risk points
- Assigning project roles using RACI matrix principles
- Integrating clinical workflow analysis into project planning
- Managing dependencies between IT, clinical, and compliance teams
- Tracking progress using Gantt charts and milestone dashboards
- Conducting weekly implementation status reviews
- Preparing for go-live with contingency and rollback plans
- Managing scope creep and change requests effectively
Module 5: Data Migration and System Integration - Planning a phased approach to legacy data migration
- Assessing data quality, completeness, and accuracy
- Standardising coding systems (ICD, SNOMED, LOINC, CPT)
- Mapping legacy fields to new EHR data structures
- Validating migrated data through structured sampling
- Integrating laboratory, radiology, and pharmacy systems
- Configuring HL7 interfaces and message routing
- Testing API connectivity for real-time data exchange
- Establishing middleware requirements for enterprise integration
- Monitoring integration performance post-migration
Module 6: Clinical Workflow Redesign - Mapping current-state clinical workflows using process diagrams
- Identifying bottlenecks, redundancies, and handoff delays
- Redesigning workflows to leverage EHR automation
- Aligning documentation requirements with clinician usability
- Optimising order entry, medication reconciliation, and care plans
- Embedding clinical decision support at point of care
- Streamlining documentation with structured templates
- Reducing click burden through smart defaulting
- Designing specialty-specific workflows (e.g., emergency, surgery, primary care)
- Validating redesigned workflows through pilot testing
Module 7: Customisation and Configuration - Understanding system architecture and configuration layers
- Designing custom forms, templates, and order sets
- Configuring alerts, reminders, and notifications
- Setting up role-based access and user permissions
- Customising clinical dashboards for different user roles
- Building encounter-specific documentation workflows
- Configuring patient-facing portal features
- Setting up automated referral and consultation routing
- Integrating risk assessment tools into clinical pathways
- Testing configuration changes in a sandbox environment
Module 8: Interoperability and Health Information Exchange - Understanding national and regional HIE frameworks
- Configuring EHR participation in health information exchanges
- Implementing FHIR APIs for third-party integrations
- Enabling seamless data sharing with public health agencies
- Connecting with regional immunisation registries
- Facilitating emergency department data exchange
- Supporting transitions of care with automated summaries
- Meeting eCQM and eCCD submission requirements
- Testing bidirectional data flow with partner organisations
- Monitoring message delivery and error rates
Module 9: Training and Change Management - Developing a multi-tier training strategy by user group
- Creating role-specific training curricula and materials
- Deploying train-the-trainer programs for peer support
- Designing simulation-based learning scenarios
- Conducting hands-on testing in test environments
- Providing quick reference guides and job aids
- Scheduling just-in-time training before go-live
- Tracking training completion and competency
- Managing resistance through empathetic communication
- Establishing super user networks for ongoing support
Module 10: Go-Live Readiness and Support - Conducting a final system readiness assessment
- Validating data migration outcomes
- Testing failover and disaster recovery protocols
- Staffing go-live support with clinical and IT resources
- Implementing a command centre for real-time issue resolution
- Managing high-priority incidents with escalation paths
- Monitoring system performance and uptime
- Collecting user feedback during initial rollout
- Adjusting configurations based on immediate feedback
- Executing a phased rollout by department or site
Module 11: Optimisation and Performance Monitoring - Establishing a continuous optimisation cycle
- Analysing EHR utilisation patterns and feature adoption
- Identifying underused functionalities with high potential
- Measuring clinician productivity pre- and post-implementation
- Tracking patient throughput and care cycle times
- Using dashboards to monitor system performance
- Conducting regular user satisfaction surveys
- Applying Lean and Six Sigma principles to eliminate waste
- Introducing advanced features like voice recognition or AI tools
- Iterating on templates and workflows based on feedback
Module 12: Compliance, Security, and Audit Readiness - Implementing HIPAA-compliant access controls
- Configuring audit logs for user activity tracking
- Ensuring data encryption at rest and in transit
- Conducting security risk assessments (SRA)
- Demonstrating compliance with HITECH and MACRA
- Preparing for Meaningful Use and Promoting Interoperability audits
- Documenting system configurations for regulators
- Managing breach reporting protocols and incident response
- Validating ePHI protection across all access points
- Conducting annual compliance training and attestations
Module 13: Clinical Decision Support and Analytics - Building and testing clinical decision support rules
- Integrating evidence-based guidelines into workflows
- Reducing alert fatigue with smart filtering
- Configuring preventive care reminders
- Deploying chronic disease management alerts
- Creating real-time sepsis or deterioration detection protocols
- Linking CDS to quality reporting requirements
- Analysing structured data for care gap identification
- Generating population health risk reports
- Supporting precision medicine initiatives with data insights
Module 14: Revenue Cycle Integration - Aligning documentation practices with billing requirements
- Ensuring accurate coding through structured data capture
- Preventing denials with real-time charge validation
- Integrating EHR with practice management systems
- Streamlining prior authorisation workflows
- Reducing unbundling and undercoding risks
- Supporting value-based care reimbursement models
- Automating payer-specific documentation rules
- Monitoring clean claim rates and denial trends
- Demonstrating medical necessity in audit trails
Module 15: Patient Engagement and Portal Management - Configuring patient portal registration and access
- Enabling secure messaging and appointment requests
- Allowing patients to view test results and notes
- Supporting electronic consent and form submissions
- Integrating telehealth visit functionality
- Promoting medication adherence through reminders
- Providing educational resources within the portal
- Monitoring patient adoption and satisfaction
- Ensuring portal accessibility for all users
- Managing portal security and privacy settings
Module 16: Advanced Reporting and Quality Improvement - Designing custom reports for clinical and operational insights
- Extracting data for CMS quality programs (MIPS, PQRS)
- Generating internal performance dashboards
- Tracking HEDIS and STAR measures efficiently
- Using data to identify care variation and disparities
- Supporting accreditation submissions with EHR data
- Automating public health reporting (syndromic, reportable diseases)
- Facilitating internal quality improvement projects
- Conducting root cause analysis using system data
- Creating benchmarking reports against peer institutions
Module 17: Maintenance, Upgrades, and Lifecycle Management - Developing a schedule for system maintenance windows
- Planning for regular software updates and patches
- Testing upgrades in a non-production environment
- Managing vendor-driven change notifications
- Communicating downtime and planned outages
- Preserving data integrity during version transitions
- Updating documentation after system changes
- Maintaining user training materials over time
- Tracking system performance trends over years
- Planning for eventual system replacement or retirement
Module 18: Certification and Career Advancement - How to prepare for final assessment and certification
- Submitting required documentation for review
- Receiving your Certificate of Completion from The Art of Service
- Adding certification to LinkedIn, CV, and professional profiles
- Leveraging certification in performance reviews and promotions
- Using the certification as proof of leadership in digital health
- Gaining credibility with executives, boards, and peers
- Accessing alumni networks and advanced resources
- Continuing professional development pathways
- Next steps: mentoring others, leading enterprise projects, or consulting
- Planning a phased approach to legacy data migration
- Assessing data quality, completeness, and accuracy
- Standardising coding systems (ICD, SNOMED, LOINC, CPT)
- Mapping legacy fields to new EHR data structures
- Validating migrated data through structured sampling
- Integrating laboratory, radiology, and pharmacy systems
- Configuring HL7 interfaces and message routing
- Testing API connectivity for real-time data exchange
- Establishing middleware requirements for enterprise integration
- Monitoring integration performance post-migration
Module 6: Clinical Workflow Redesign - Mapping current-state clinical workflows using process diagrams
- Identifying bottlenecks, redundancies, and handoff delays
- Redesigning workflows to leverage EHR automation
- Aligning documentation requirements with clinician usability
- Optimising order entry, medication reconciliation, and care plans
- Embedding clinical decision support at point of care
- Streamlining documentation with structured templates
- Reducing click burden through smart defaulting
- Designing specialty-specific workflows (e.g., emergency, surgery, primary care)
- Validating redesigned workflows through pilot testing
Module 7: Customisation and Configuration - Understanding system architecture and configuration layers
- Designing custom forms, templates, and order sets
- Configuring alerts, reminders, and notifications
- Setting up role-based access and user permissions
- Customising clinical dashboards for different user roles
- Building encounter-specific documentation workflows
- Configuring patient-facing portal features
- Setting up automated referral and consultation routing
- Integrating risk assessment tools into clinical pathways
- Testing configuration changes in a sandbox environment
Module 8: Interoperability and Health Information Exchange - Understanding national and regional HIE frameworks
- Configuring EHR participation in health information exchanges
- Implementing FHIR APIs for third-party integrations
- Enabling seamless data sharing with public health agencies
- Connecting with regional immunisation registries
- Facilitating emergency department data exchange
- Supporting transitions of care with automated summaries
- Meeting eCQM and eCCD submission requirements
- Testing bidirectional data flow with partner organisations
- Monitoring message delivery and error rates
Module 9: Training and Change Management - Developing a multi-tier training strategy by user group
- Creating role-specific training curricula and materials
- Deploying train-the-trainer programs for peer support
- Designing simulation-based learning scenarios
- Conducting hands-on testing in test environments
- Providing quick reference guides and job aids
- Scheduling just-in-time training before go-live
- Tracking training completion and competency
- Managing resistance through empathetic communication
- Establishing super user networks for ongoing support
Module 10: Go-Live Readiness and Support - Conducting a final system readiness assessment
- Validating data migration outcomes
- Testing failover and disaster recovery protocols
- Staffing go-live support with clinical and IT resources
- Implementing a command centre for real-time issue resolution
- Managing high-priority incidents with escalation paths
- Monitoring system performance and uptime
- Collecting user feedback during initial rollout
- Adjusting configurations based on immediate feedback
- Executing a phased rollout by department or site
Module 11: Optimisation and Performance Monitoring - Establishing a continuous optimisation cycle
- Analysing EHR utilisation patterns and feature adoption
- Identifying underused functionalities with high potential
- Measuring clinician productivity pre- and post-implementation
- Tracking patient throughput and care cycle times
- Using dashboards to monitor system performance
- Conducting regular user satisfaction surveys
- Applying Lean and Six Sigma principles to eliminate waste
- Introducing advanced features like voice recognition or AI tools
- Iterating on templates and workflows based on feedback
Module 12: Compliance, Security, and Audit Readiness - Implementing HIPAA-compliant access controls
- Configuring audit logs for user activity tracking
- Ensuring data encryption at rest and in transit
- Conducting security risk assessments (SRA)
- Demonstrating compliance with HITECH and MACRA
- Preparing for Meaningful Use and Promoting Interoperability audits
- Documenting system configurations for regulators
- Managing breach reporting protocols and incident response
- Validating ePHI protection across all access points
- Conducting annual compliance training and attestations
Module 13: Clinical Decision Support and Analytics - Building and testing clinical decision support rules
- Integrating evidence-based guidelines into workflows
- Reducing alert fatigue with smart filtering
- Configuring preventive care reminders
- Deploying chronic disease management alerts
- Creating real-time sepsis or deterioration detection protocols
- Linking CDS to quality reporting requirements
- Analysing structured data for care gap identification
- Generating population health risk reports
- Supporting precision medicine initiatives with data insights
Module 14: Revenue Cycle Integration - Aligning documentation practices with billing requirements
- Ensuring accurate coding through structured data capture
- Preventing denials with real-time charge validation
- Integrating EHR with practice management systems
- Streamlining prior authorisation workflows
- Reducing unbundling and undercoding risks
- Supporting value-based care reimbursement models
- Automating payer-specific documentation rules
- Monitoring clean claim rates and denial trends
- Demonstrating medical necessity in audit trails
Module 15: Patient Engagement and Portal Management - Configuring patient portal registration and access
- Enabling secure messaging and appointment requests
- Allowing patients to view test results and notes
- Supporting electronic consent and form submissions
- Integrating telehealth visit functionality
- Promoting medication adherence through reminders
- Providing educational resources within the portal
- Monitoring patient adoption and satisfaction
- Ensuring portal accessibility for all users
- Managing portal security and privacy settings
Module 16: Advanced Reporting and Quality Improvement - Designing custom reports for clinical and operational insights
- Extracting data for CMS quality programs (MIPS, PQRS)
- Generating internal performance dashboards
- Tracking HEDIS and STAR measures efficiently
- Using data to identify care variation and disparities
- Supporting accreditation submissions with EHR data
- Automating public health reporting (syndromic, reportable diseases)
- Facilitating internal quality improvement projects
- Conducting root cause analysis using system data
- Creating benchmarking reports against peer institutions
Module 17: Maintenance, Upgrades, and Lifecycle Management - Developing a schedule for system maintenance windows
- Planning for regular software updates and patches
- Testing upgrades in a non-production environment
- Managing vendor-driven change notifications
- Communicating downtime and planned outages
- Preserving data integrity during version transitions
- Updating documentation after system changes
- Maintaining user training materials over time
- Tracking system performance trends over years
- Planning for eventual system replacement or retirement
Module 18: Certification and Career Advancement - How to prepare for final assessment and certification
- Submitting required documentation for review
- Receiving your Certificate of Completion from The Art of Service
- Adding certification to LinkedIn, CV, and professional profiles
- Leveraging certification in performance reviews and promotions
- Using the certification as proof of leadership in digital health
- Gaining credibility with executives, boards, and peers
- Accessing alumni networks and advanced resources
- Continuing professional development pathways
- Next steps: mentoring others, leading enterprise projects, or consulting
- Understanding system architecture and configuration layers
- Designing custom forms, templates, and order sets
- Configuring alerts, reminders, and notifications
- Setting up role-based access and user permissions
- Customising clinical dashboards for different user roles
- Building encounter-specific documentation workflows
- Configuring patient-facing portal features
- Setting up automated referral and consultation routing
- Integrating risk assessment tools into clinical pathways
- Testing configuration changes in a sandbox environment
Module 8: Interoperability and Health Information Exchange - Understanding national and regional HIE frameworks
- Configuring EHR participation in health information exchanges
- Implementing FHIR APIs for third-party integrations
- Enabling seamless data sharing with public health agencies
- Connecting with regional immunisation registries
- Facilitating emergency department data exchange
- Supporting transitions of care with automated summaries
- Meeting eCQM and eCCD submission requirements
- Testing bidirectional data flow with partner organisations
- Monitoring message delivery and error rates
Module 9: Training and Change Management - Developing a multi-tier training strategy by user group
- Creating role-specific training curricula and materials
- Deploying train-the-trainer programs for peer support
- Designing simulation-based learning scenarios
- Conducting hands-on testing in test environments
- Providing quick reference guides and job aids
- Scheduling just-in-time training before go-live
- Tracking training completion and competency
- Managing resistance through empathetic communication
- Establishing super user networks for ongoing support
Module 10: Go-Live Readiness and Support - Conducting a final system readiness assessment
- Validating data migration outcomes
- Testing failover and disaster recovery protocols
- Staffing go-live support with clinical and IT resources
- Implementing a command centre for real-time issue resolution
- Managing high-priority incidents with escalation paths
- Monitoring system performance and uptime
- Collecting user feedback during initial rollout
- Adjusting configurations based on immediate feedback
- Executing a phased rollout by department or site
Module 11: Optimisation and Performance Monitoring - Establishing a continuous optimisation cycle
- Analysing EHR utilisation patterns and feature adoption
- Identifying underused functionalities with high potential
- Measuring clinician productivity pre- and post-implementation
- Tracking patient throughput and care cycle times
- Using dashboards to monitor system performance
- Conducting regular user satisfaction surveys
- Applying Lean and Six Sigma principles to eliminate waste
- Introducing advanced features like voice recognition or AI tools
- Iterating on templates and workflows based on feedback
Module 12: Compliance, Security, and Audit Readiness - Implementing HIPAA-compliant access controls
- Configuring audit logs for user activity tracking
- Ensuring data encryption at rest and in transit
- Conducting security risk assessments (SRA)
- Demonstrating compliance with HITECH and MACRA
- Preparing for Meaningful Use and Promoting Interoperability audits
- Documenting system configurations for regulators
- Managing breach reporting protocols and incident response
- Validating ePHI protection across all access points
- Conducting annual compliance training and attestations
Module 13: Clinical Decision Support and Analytics - Building and testing clinical decision support rules
- Integrating evidence-based guidelines into workflows
- Reducing alert fatigue with smart filtering
- Configuring preventive care reminders
- Deploying chronic disease management alerts
- Creating real-time sepsis or deterioration detection protocols
- Linking CDS to quality reporting requirements
- Analysing structured data for care gap identification
- Generating population health risk reports
- Supporting precision medicine initiatives with data insights
Module 14: Revenue Cycle Integration - Aligning documentation practices with billing requirements
- Ensuring accurate coding through structured data capture
- Preventing denials with real-time charge validation
- Integrating EHR with practice management systems
- Streamlining prior authorisation workflows
- Reducing unbundling and undercoding risks
- Supporting value-based care reimbursement models
- Automating payer-specific documentation rules
- Monitoring clean claim rates and denial trends
- Demonstrating medical necessity in audit trails
Module 15: Patient Engagement and Portal Management - Configuring patient portal registration and access
- Enabling secure messaging and appointment requests
- Allowing patients to view test results and notes
- Supporting electronic consent and form submissions
- Integrating telehealth visit functionality
- Promoting medication adherence through reminders
- Providing educational resources within the portal
- Monitoring patient adoption and satisfaction
- Ensuring portal accessibility for all users
- Managing portal security and privacy settings
Module 16: Advanced Reporting and Quality Improvement - Designing custom reports for clinical and operational insights
- Extracting data for CMS quality programs (MIPS, PQRS)
- Generating internal performance dashboards
- Tracking HEDIS and STAR measures efficiently
- Using data to identify care variation and disparities
- Supporting accreditation submissions with EHR data
- Automating public health reporting (syndromic, reportable diseases)
- Facilitating internal quality improvement projects
- Conducting root cause analysis using system data
- Creating benchmarking reports against peer institutions
Module 17: Maintenance, Upgrades, and Lifecycle Management - Developing a schedule for system maintenance windows
- Planning for regular software updates and patches
- Testing upgrades in a non-production environment
- Managing vendor-driven change notifications
- Communicating downtime and planned outages
- Preserving data integrity during version transitions
- Updating documentation after system changes
- Maintaining user training materials over time
- Tracking system performance trends over years
- Planning for eventual system replacement or retirement
Module 18: Certification and Career Advancement - How to prepare for final assessment and certification
- Submitting required documentation for review
- Receiving your Certificate of Completion from The Art of Service
- Adding certification to LinkedIn, CV, and professional profiles
- Leveraging certification in performance reviews and promotions
- Using the certification as proof of leadership in digital health
- Gaining credibility with executives, boards, and peers
- Accessing alumni networks and advanced resources
- Continuing professional development pathways
- Next steps: mentoring others, leading enterprise projects, or consulting
- Developing a multi-tier training strategy by user group
- Creating role-specific training curricula and materials
- Deploying train-the-trainer programs for peer support
- Designing simulation-based learning scenarios
- Conducting hands-on testing in test environments
- Providing quick reference guides and job aids
- Scheduling just-in-time training before go-live
- Tracking training completion and competency
- Managing resistance through empathetic communication
- Establishing super user networks for ongoing support
Module 10: Go-Live Readiness and Support - Conducting a final system readiness assessment
- Validating data migration outcomes
- Testing failover and disaster recovery protocols
- Staffing go-live support with clinical and IT resources
- Implementing a command centre for real-time issue resolution
- Managing high-priority incidents with escalation paths
- Monitoring system performance and uptime
- Collecting user feedback during initial rollout
- Adjusting configurations based on immediate feedback
- Executing a phased rollout by department or site
Module 11: Optimisation and Performance Monitoring - Establishing a continuous optimisation cycle
- Analysing EHR utilisation patterns and feature adoption
- Identifying underused functionalities with high potential
- Measuring clinician productivity pre- and post-implementation
- Tracking patient throughput and care cycle times
- Using dashboards to monitor system performance
- Conducting regular user satisfaction surveys
- Applying Lean and Six Sigma principles to eliminate waste
- Introducing advanced features like voice recognition or AI tools
- Iterating on templates and workflows based on feedback
Module 12: Compliance, Security, and Audit Readiness - Implementing HIPAA-compliant access controls
- Configuring audit logs for user activity tracking
- Ensuring data encryption at rest and in transit
- Conducting security risk assessments (SRA)
- Demonstrating compliance with HITECH and MACRA
- Preparing for Meaningful Use and Promoting Interoperability audits
- Documenting system configurations for regulators
- Managing breach reporting protocols and incident response
- Validating ePHI protection across all access points
- Conducting annual compliance training and attestations
Module 13: Clinical Decision Support and Analytics - Building and testing clinical decision support rules
- Integrating evidence-based guidelines into workflows
- Reducing alert fatigue with smart filtering
- Configuring preventive care reminders
- Deploying chronic disease management alerts
- Creating real-time sepsis or deterioration detection protocols
- Linking CDS to quality reporting requirements
- Analysing structured data for care gap identification
- Generating population health risk reports
- Supporting precision medicine initiatives with data insights
Module 14: Revenue Cycle Integration - Aligning documentation practices with billing requirements
- Ensuring accurate coding through structured data capture
- Preventing denials with real-time charge validation
- Integrating EHR with practice management systems
- Streamlining prior authorisation workflows
- Reducing unbundling and undercoding risks
- Supporting value-based care reimbursement models
- Automating payer-specific documentation rules
- Monitoring clean claim rates and denial trends
- Demonstrating medical necessity in audit trails
Module 15: Patient Engagement and Portal Management - Configuring patient portal registration and access
- Enabling secure messaging and appointment requests
- Allowing patients to view test results and notes
- Supporting electronic consent and form submissions
- Integrating telehealth visit functionality
- Promoting medication adherence through reminders
- Providing educational resources within the portal
- Monitoring patient adoption and satisfaction
- Ensuring portal accessibility for all users
- Managing portal security and privacy settings
Module 16: Advanced Reporting and Quality Improvement - Designing custom reports for clinical and operational insights
- Extracting data for CMS quality programs (MIPS, PQRS)
- Generating internal performance dashboards
- Tracking HEDIS and STAR measures efficiently
- Using data to identify care variation and disparities
- Supporting accreditation submissions with EHR data
- Automating public health reporting (syndromic, reportable diseases)
- Facilitating internal quality improvement projects
- Conducting root cause analysis using system data
- Creating benchmarking reports against peer institutions
Module 17: Maintenance, Upgrades, and Lifecycle Management - Developing a schedule for system maintenance windows
- Planning for regular software updates and patches
- Testing upgrades in a non-production environment
- Managing vendor-driven change notifications
- Communicating downtime and planned outages
- Preserving data integrity during version transitions
- Updating documentation after system changes
- Maintaining user training materials over time
- Tracking system performance trends over years
- Planning for eventual system replacement or retirement
Module 18: Certification and Career Advancement - How to prepare for final assessment and certification
- Submitting required documentation for review
- Receiving your Certificate of Completion from The Art of Service
- Adding certification to LinkedIn, CV, and professional profiles
- Leveraging certification in performance reviews and promotions
- Using the certification as proof of leadership in digital health
- Gaining credibility with executives, boards, and peers
- Accessing alumni networks and advanced resources
- Continuing professional development pathways
- Next steps: mentoring others, leading enterprise projects, or consulting
- Establishing a continuous optimisation cycle
- Analysing EHR utilisation patterns and feature adoption
- Identifying underused functionalities with high potential
- Measuring clinician productivity pre- and post-implementation
- Tracking patient throughput and care cycle times
- Using dashboards to monitor system performance
- Conducting regular user satisfaction surveys
- Applying Lean and Six Sigma principles to eliminate waste
- Introducing advanced features like voice recognition or AI tools
- Iterating on templates and workflows based on feedback
Module 12: Compliance, Security, and Audit Readiness - Implementing HIPAA-compliant access controls
- Configuring audit logs for user activity tracking
- Ensuring data encryption at rest and in transit
- Conducting security risk assessments (SRA)
- Demonstrating compliance with HITECH and MACRA
- Preparing for Meaningful Use and Promoting Interoperability audits
- Documenting system configurations for regulators
- Managing breach reporting protocols and incident response
- Validating ePHI protection across all access points
- Conducting annual compliance training and attestations
Module 13: Clinical Decision Support and Analytics - Building and testing clinical decision support rules
- Integrating evidence-based guidelines into workflows
- Reducing alert fatigue with smart filtering
- Configuring preventive care reminders
- Deploying chronic disease management alerts
- Creating real-time sepsis or deterioration detection protocols
- Linking CDS to quality reporting requirements
- Analysing structured data for care gap identification
- Generating population health risk reports
- Supporting precision medicine initiatives with data insights
Module 14: Revenue Cycle Integration - Aligning documentation practices with billing requirements
- Ensuring accurate coding through structured data capture
- Preventing denials with real-time charge validation
- Integrating EHR with practice management systems
- Streamlining prior authorisation workflows
- Reducing unbundling and undercoding risks
- Supporting value-based care reimbursement models
- Automating payer-specific documentation rules
- Monitoring clean claim rates and denial trends
- Demonstrating medical necessity in audit trails
Module 15: Patient Engagement and Portal Management - Configuring patient portal registration and access
- Enabling secure messaging and appointment requests
- Allowing patients to view test results and notes
- Supporting electronic consent and form submissions
- Integrating telehealth visit functionality
- Promoting medication adherence through reminders
- Providing educational resources within the portal
- Monitoring patient adoption and satisfaction
- Ensuring portal accessibility for all users
- Managing portal security and privacy settings
Module 16: Advanced Reporting and Quality Improvement - Designing custom reports for clinical and operational insights
- Extracting data for CMS quality programs (MIPS, PQRS)
- Generating internal performance dashboards
- Tracking HEDIS and STAR measures efficiently
- Using data to identify care variation and disparities
- Supporting accreditation submissions with EHR data
- Automating public health reporting (syndromic, reportable diseases)
- Facilitating internal quality improvement projects
- Conducting root cause analysis using system data
- Creating benchmarking reports against peer institutions
Module 17: Maintenance, Upgrades, and Lifecycle Management - Developing a schedule for system maintenance windows
- Planning for regular software updates and patches
- Testing upgrades in a non-production environment
- Managing vendor-driven change notifications
- Communicating downtime and planned outages
- Preserving data integrity during version transitions
- Updating documentation after system changes
- Maintaining user training materials over time
- Tracking system performance trends over years
- Planning for eventual system replacement or retirement
Module 18: Certification and Career Advancement - How to prepare for final assessment and certification
- Submitting required documentation for review
- Receiving your Certificate of Completion from The Art of Service
- Adding certification to LinkedIn, CV, and professional profiles
- Leveraging certification in performance reviews and promotions
- Using the certification as proof of leadership in digital health
- Gaining credibility with executives, boards, and peers
- Accessing alumni networks and advanced resources
- Continuing professional development pathways
- Next steps: mentoring others, leading enterprise projects, or consulting
- Building and testing clinical decision support rules
- Integrating evidence-based guidelines into workflows
- Reducing alert fatigue with smart filtering
- Configuring preventive care reminders
- Deploying chronic disease management alerts
- Creating real-time sepsis or deterioration detection protocols
- Linking CDS to quality reporting requirements
- Analysing structured data for care gap identification
- Generating population health risk reports
- Supporting precision medicine initiatives with data insights
Module 14: Revenue Cycle Integration - Aligning documentation practices with billing requirements
- Ensuring accurate coding through structured data capture
- Preventing denials with real-time charge validation
- Integrating EHR with practice management systems
- Streamlining prior authorisation workflows
- Reducing unbundling and undercoding risks
- Supporting value-based care reimbursement models
- Automating payer-specific documentation rules
- Monitoring clean claim rates and denial trends
- Demonstrating medical necessity in audit trails
Module 15: Patient Engagement and Portal Management - Configuring patient portal registration and access
- Enabling secure messaging and appointment requests
- Allowing patients to view test results and notes
- Supporting electronic consent and form submissions
- Integrating telehealth visit functionality
- Promoting medication adherence through reminders
- Providing educational resources within the portal
- Monitoring patient adoption and satisfaction
- Ensuring portal accessibility for all users
- Managing portal security and privacy settings
Module 16: Advanced Reporting and Quality Improvement - Designing custom reports for clinical and operational insights
- Extracting data for CMS quality programs (MIPS, PQRS)
- Generating internal performance dashboards
- Tracking HEDIS and STAR measures efficiently
- Using data to identify care variation and disparities
- Supporting accreditation submissions with EHR data
- Automating public health reporting (syndromic, reportable diseases)
- Facilitating internal quality improvement projects
- Conducting root cause analysis using system data
- Creating benchmarking reports against peer institutions
Module 17: Maintenance, Upgrades, and Lifecycle Management - Developing a schedule for system maintenance windows
- Planning for regular software updates and patches
- Testing upgrades in a non-production environment
- Managing vendor-driven change notifications
- Communicating downtime and planned outages
- Preserving data integrity during version transitions
- Updating documentation after system changes
- Maintaining user training materials over time
- Tracking system performance trends over years
- Planning for eventual system replacement or retirement
Module 18: Certification and Career Advancement - How to prepare for final assessment and certification
- Submitting required documentation for review
- Receiving your Certificate of Completion from The Art of Service
- Adding certification to LinkedIn, CV, and professional profiles
- Leveraging certification in performance reviews and promotions
- Using the certification as proof of leadership in digital health
- Gaining credibility with executives, boards, and peers
- Accessing alumni networks and advanced resources
- Continuing professional development pathways
- Next steps: mentoring others, leading enterprise projects, or consulting
- Configuring patient portal registration and access
- Enabling secure messaging and appointment requests
- Allowing patients to view test results and notes
- Supporting electronic consent and form submissions
- Integrating telehealth visit functionality
- Promoting medication adherence through reminders
- Providing educational resources within the portal
- Monitoring patient adoption and satisfaction
- Ensuring portal accessibility for all users
- Managing portal security and privacy settings
Module 16: Advanced Reporting and Quality Improvement - Designing custom reports for clinical and operational insights
- Extracting data for CMS quality programs (MIPS, PQRS)
- Generating internal performance dashboards
- Tracking HEDIS and STAR measures efficiently
- Using data to identify care variation and disparities
- Supporting accreditation submissions with EHR data
- Automating public health reporting (syndromic, reportable diseases)
- Facilitating internal quality improvement projects
- Conducting root cause analysis using system data
- Creating benchmarking reports against peer institutions
Module 17: Maintenance, Upgrades, and Lifecycle Management - Developing a schedule for system maintenance windows
- Planning for regular software updates and patches
- Testing upgrades in a non-production environment
- Managing vendor-driven change notifications
- Communicating downtime and planned outages
- Preserving data integrity during version transitions
- Updating documentation after system changes
- Maintaining user training materials over time
- Tracking system performance trends over years
- Planning for eventual system replacement or retirement
Module 18: Certification and Career Advancement - How to prepare for final assessment and certification
- Submitting required documentation for review
- Receiving your Certificate of Completion from The Art of Service
- Adding certification to LinkedIn, CV, and professional profiles
- Leveraging certification in performance reviews and promotions
- Using the certification as proof of leadership in digital health
- Gaining credibility with executives, boards, and peers
- Accessing alumni networks and advanced resources
- Continuing professional development pathways
- Next steps: mentoring others, leading enterprise projects, or consulting
- Developing a schedule for system maintenance windows
- Planning for regular software updates and patches
- Testing upgrades in a non-production environment
- Managing vendor-driven change notifications
- Communicating downtime and planned outages
- Preserving data integrity during version transitions
- Updating documentation after system changes
- Maintaining user training materials over time
- Tracking system performance trends over years
- Planning for eventual system replacement or retirement